Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

1,034 reviews

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location was good. The overall uhaul experience was not. Uhaul did not transfer the trailer to my requested location. The 5'x8' trailer was smaller than advertised. Only 4'3". I would not use or recommend uhaul in the future.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

TYRON S. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
3.0

Prices little high but it was alright

MARK V. 
Rating:
5.0

Nothing keep it the same exceptional customer service.

ALLEN S. 
Rating:
5.0

always great service here.

ERIC T. 
Rating:
5.0

Customer service was GREAT! The ease of reserving and pickup was surprising. I would not hesitate to rent from this location again. Very satisfied customer.

Sylvie W. 
Rating:
5.0

Customer did not leave a comment.

avilas R. 
Rating:
5.0

Not a thing - it was perfect.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
4.0

The chain was hung too low. It ended up getting worn down by the pavement and broke with 500 miles still to go. I stopped in KY to get it fixed and they said it had been hooked up improperly.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Arie A. 
Rating:
5.0

Bill is like renting from family

MOISE S. 
Rating:
5.0

Customer did not leave a comment.

RAUL Z. 
Rating:
5.0

Customer did not leave a comment.

NARASIMHA D. 
Rating:
2.0

The guy at the desk, when he answered the phone was very sort and abrupt with me for calling when they were close. He even hang up on me. He was very rude.

Noedid P. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Great experience at this location. I was treated with respect and professionalism. There are lots of other Uhaul locations in my area but I will keep renting from the Box store. Thank you

STEVE D. 
Rating:
5.0

Bill,Lindsay and randy are the best. I will continue to rent strictly from this location and couldn't be any happier about my uhaul experience.

TYLER M. 
Rating:
5.0

Quick, friendly, smooth service.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Excellent, helpful and friendly staff.

MYLA D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Good and prompt service

RICHARD M. 
Rating:
5.0

Extremely organized and no time wasted. Had what I needed when I needed it. Could probably be a smidge warmer/more interactive, but otherwise they nailed this for me.

ERIK K. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE M. 
Rating:
3.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Great staff including the owner. All very helpful.

DAVID M. 
Rating:
5.0

very helpful they were. answered all my questions and were very helpful. i would recommend this location to anyone. thank u

MICHAEL R. 
Rating:
5.0

Always great!

MICHAEL S. 
Rating:
4.0

I left a black makeup bag in the Uhaul #75825. Equipment #TMZ1497. Receipt #4748461. It's a small back zippered bag with handle, approx 6”x10”. 24961 Whistler Lake Forest CA 92630

BRYAN MARC S. 
Rating:
4.0

Friendly staff; a heads up on mileage overage would have been nice.

James B. 
Rating:
1.0

Respect and honor online reservations!!! I reserved a 15' truck and when I went it up, the did not have it available. Classic story. I ended up making an extra trip because of this cheap trick to make more money at customers expense

FERNANDO R. 
Rating:
4.0

Super helpful. Great customer service.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

BELINDA G. 
Rating:
5.0

Bill was very cool friendly and polite. He gave me a truck on the day no hassles at all. Good service

ARDALAN V. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
4.0

Very friendly folks. Organized, prompt, professional. Love the welcoming office even. Street parking is sparse but that didn't affect our visit or return. Great service overall.

Stephen S. 
Rating:
5.0

Excellent customer service. Thank you!

SAMUEL M. 
Rating:
5.0

Friendly and excellent customer service.

EDWARD S. 
Rating:
3.0

Office staff did not confirm anything

terry K. 
Rating:
5.0

Always great service. Thanks

george B. 
Rating:
5.0

Bill at the box store is hands down the best Uhaul authorized dealer I've ever rented from and I've been renting from UHaul for decades. Thanks again

TYLER M. 
Rating:
5.0

I simply can't praise the box store enough. Bill over there who runs the place always going above and beyond for me.

TYLER M. 
Rating:
5.0

Bill over at the box store simply does it right.

TYLER M. 
Rating:
5.0

The box store is the best! Bill,randy, and Lindsay go above and beyond to meet my Uhaul needs and I couldn't be more satisfied with the box store. Thx again

TYLER M. 
Rating:
5.0

These guys are awesome. Bill,randy, and Lindsay over at the box store couldn't have been more helpful and I appreciate and will continue doing business with them and have become my one and only “ go to “ when it comes to renting with Uhaul .

TYLER M. 
Rating:
5.0

I couldn't be happier with my experience. Thanks again to bill at the box store. Much appreciated

TYLER M. 
Rating:
5.0

Bill and randy are the greatest and I've been going to them for years and will continue to at the box store. Lindsay was great helpful in booking my truck and I actually enjoy doing business with these guys. Thanks again

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

Anton V. 
Rating:
1.0

I had just received a receipt that I was charged an extra day for no reason at all. My reservation originally said that I was returning it on Sunday but I actually turned in the truck on Saturday at 5 PM and still was charged an extra day. Absolutely horrendous that this would happen. Would like an explanation.

JESSE D. 
Rating:
3.0

Customer did not leave a comment.

LANDON G. 
Rating:
5.0

Customer did not leave a comment.

Liang-Cheng L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Bill and entire staff excellent much better then the service at the new location

MOISE S. 
Rating:
5.0

Love this location. Everything and everyone is excellent.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
5.0

yes

TOM M. 
Rating:
5.0

Customer service was phenomenal

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Friendly and helpful people at the desk. Rented 2 trucks from this location and both were very great experiences. Would Recommend.

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

RONDI M. 
Rating:
5.0

Awesome service

OVIDIU N. 
Rating:
5.0

Everithin good

ANTONIO L. 
Rating:
5.0

Amazing location. Stuff very friendly and supportive. Will rent from this location again. Thanks D

Darius M. 
Rating:
3.0

Customer did not leave a comment.

Duane L. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH AYODELE A. 
Rating:
5.0

Very nice and helpful manager.

Jennifer Z. 
Rating:
3.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Great family run operation. Highly Recommend!

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Great customer service. Very helpful and I recommend them.

DAVID C. 
Rating:
5.0

Outstanding service and equipment. Great store

IRA W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Quick and easy every time I rent from here

Michelle L. 
Rating:
5.0

Rented U Haul equipment many times, and as usual this latest rental experience was excellent! I can't think of anything that could have improved it. Top notch!

TIMOTHY G. 
Rating:
5.0

Excellent service and very handsome good looking men working there especially the one getting the trucks five star service anything you ask they will do for you I recommend this to all my friends very personable very friendly the best in town

randy D. 
Rating:
5.0

Customer did not leave a comment.

NADER M. 
Rating:
5.0

Awesome service

Ovidiu N. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Bill and Randy were a pleasure to work with. Awesome people.

THAD H. 
Rating:
5.0

I will never use another Uhaul location and couldn't be happier with my experience at the box store. Great location along with Bill,randy,and Lindsay being exceptional and on point in every Avenue.thx

TYLER M. 
Rating:
5.0

Customer did not leave a comment.

Farshad F. 
Rating:
5.0

Excellent service, great equipment; nothing needs to change

KIRK H. 
Rating:
2.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

ELON M. 
Rating:
5.0

Customer did not leave a comment.

Abigail K. 
Rating:
5.0

Clean, easy and quick.

Michelle L. 
Rating:
3.0

Customer did not leave a comment.

Aldo P. 
Rating:
5.0

Customer did not leave a comment.

kori M. 
Rating:
5.0

So friendly and helpful! Great service. Thank you. Keep up the great work.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Great customer service and easy communication. Highly recommend-

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JAY J. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Very helpful. Great group of folks. Great character.

Jeff T. 
Rating:
5.0

Friendly office staff .... Rental arrangements were quick and efficient. Return of the vehicle was easier than I expected.

joe D. 
No reviews have been submitted for this location.

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