Customer Reviews for The Box Shoppe
(Distribuidor de U-Haul del vecindario)

1,100 comentarios

1355 Gerrard St E   Toronto, ON M4L1Y8

(416) 264-6662

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(416) 264-6662

1355 Gerrard St E
Toronto, ON M4L1Y8

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Prity B. 
Clasificación:
2.0

Interior was very sticky and dirty. One of the furniture pads that I was provided was soiled and smelled like cigarette smoke. No dolly was available.

Colton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A. 
Clasificación:
1.0

I booked online for 320 Queens Street location. The place just didn't open. Took me 2 hours to look for a new car. Super annoying and ruined my schedule

Joseph L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Viplove M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gordon R. 
Clasificación:
3.0

Every thing went well. However during these pandemic times you would think that at least the cab of the truck would be wiped clean and disinfected.

STEWART G. 
Clasificación:
4.0

Good selection of vehicles. No contact pickup and drop off worked well

Nicholas O. 
Clasificación:
1.0

Reserved an appliance cart ahead of time. Was told that they are on a first come first serve basis and there were none left. they know how to take a reservation. They just don't know how to hold a reservation. Also, I received an E-mail saying my reservation had been changed to smart phone pick up. I ordered a pick-up in person at the desk for a reason, I don't own a smart phone and I don't appreciate the pressure to use one. That location is a dump.

John G. 
Clasificación:
3.0

Was good service and easy pick-up/ drop-off. Van was dirty and I found an opened beer bottle in the front seat. If I hadn't found that and been pulled over I would have been extremely upset. Not impressed with the vehicle's state of cleanliness.

Claire P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
1.0

BETTER INSTRUCTIONS!

Keyes H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

Experience was ok. The pickup and dropoff app was tedious, long, frustrating and glitched out, but it was nice to have the option to have service after hours. The location looked terrible - it was a small lot beside an abandoned building. Very dirty and tight spaced.

Christopher J. 
Clasificación:
3.0

in your instructions on 24/7 return you are telling people to drop off keys at 1301 Gerrard - this franchise is ONlY at 1355 Gerrard -they moved / sold / whatever and so it is for you to rewrite return instructions please for convenience of all.

Kristina N. 
Clasificación:
3.0

El cliente no dejó un comentario.

cameron K. 
Clasificación:
5.0

Easy process, and friendly staff. Puzzled that the bookiing infomration provided has to be re-entered at time of pick-up. Also puzzled that a second phone number is required at pick-up time. I did not have a second phone number so I made one up and that was accepted. I think U-Haul overall need to re-think their booking software.

Michael H. 
Clasificación:
5.0

This comment is not regarding the location at all. It is more for Uhaul and their policies. My location for pickup was changed 3 days before without notice and then my day had to be rescheduled to allow for me to go further to pickup the item. The day I go to pickup the truck, my pickup time was changed from 8am to 3pm with no prior notice as well. Luckily the location was able to give me a 15 ft truck when I arrived. I have read it is very common for locations for pickup to change 3 days before, which is extremely frustrating. Luckily I was able to get to that location, but what happens if someone can't? Why the pickup time changed, less than 24 hrs before planned? The location was busy but the customer service was great and I am extremely thankful I was able to get a truck when I showed up. So thankyou The Box Shoppe.

Larissa F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brendan B. 
Clasificación:
4.0

Trucks a little cleaner would be nice.

Tim D. 
Clasificación:
2.0

There was no one there to help despite opening hours. The trucks were strewn all over the place making it difficult to find your vehicle. It was chaos for me and a couple of others there. The online check-in process is complicated - it needs to have some form of tutorial for the renter to prepare for what they will need to do when checking in.

Tim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phiraveen S. 
Clasificación:
3.0

it was conveniently close. I didn't go in however there were trucks jammed all over and the office seemed to be quite run down. I would hesitate to pick up a truck here thinking I'd have to wait long as they move all the trucks around

susan Y. 
Clasificación:
3.0

As with all urban U-Haul yards, space is a premium. So I love that my van was pulled out from the cramped masses of trucks the night before. I also loved the relative ease of renting and returning my van using the 24/7 web app. It was shockingly reliable! My only wish is that the owners/managers of this location make the office/key pickup/drop off area feel cleaner, safer, more welcoming. Now it feels like a junkyard. With a bit of attention and not too much money it could feel like a Timmy's or McDs.

Michael E. 
Clasificación:
3.0

Despite the online check-in, etc. I still needed to wait in line half an hour to pick up the truck. It was also inconvenient that I had to pick up the truck at a different location than the one I originally reserved it at. The truck that I rented, while functional, made a lot of weird squeaking and groaning noises, and generally did not sound well maintained.

Dylan H. 
Clasificación:
2.0

1. We confirmed our booking and location the day prior by calling the phone number provided in the text update. We arrived for our pick up time and were told they didn't have a truck for us. Thr employee was unwilling to help us in anyway. After some calling around and being on hold for 20 minutes, we found that our reservation was being held at a different site 5 km away. We were on foot and needed to quickly find a cab to get us to our new pick up spot. It was frustrating because I had called the day before to confirm and felt flat out lied to. 2. When we wanted to return the truck (after hours), there was not enough parking spots in the lot. We took a chance and left it parked on the side of an adjacent road. There should have been instructions for safe place to leave the truck in the event the lot is full, especially for people who are unfamiliar with the area. 3. The trucks are not cleaned between families. Ours was ok, but I would recommend bringing along a couple lysol wipes for the interior cab.

William Ryan M. 
Clasificación:
3.0

The online system was not working to both check in nor return the vehicle

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aahil S. 
Clasificación:
5.0

Helped me out near midnight during dropoff, wish I knew his name so I could properly recommend him!

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie K. 
Clasificación:
1.0

This was easily the worst customer experience I've had in a long time. I had a guaranteed reservation for a 15' truck - only to arrive and be told it wasn't there and there was nothing else I could do. What the hell is the point of having a reservation if there isn't a way to honor it?

Andrew R. 
Clasificación:
3.0

the van does nor belong on the road. When applying brakes while going over 50, the whole vehicle starts shaking and it is hard to hold the steering wheel. I don't mind that much the fitlth (pictures sent), but the van should be taken for an inspection.before being rented further. Otherwise no issues. JG

jacek G. 
Clasificación:
4.0

I had significant challenges using the remote system to pick up the truck, it is not a good system for Canadian residents as it would not scan my licence. I was on the phone for 45 minutes trying to figure it out

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aadil M. 
Clasificación:
3.0

rented a 4x7 trailer taking that to mean 48" x 84" actual size was 38' x 88". assumed internal dimensions would be used

michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARAMANATHAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamad Sami A. 
Clasificación:
2.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
2.0

I haven't even been given an invoice yet I was billed. No communication at all.

Kyle W. 
Clasificación:
5.0

Nothing!!!

john P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bheeshem P. 
Clasificación:
3.0

The truck was fine, clean, but I lost confidence when it wouldn't start at the destination where I was headed. I had to try turning it over three, or four times, until it finally.....slowly, started. I had two subsequent stops, and it wasn't a quick start...it took a while of turning over, until it finally started. It was nerve wracking.

OLEG G. 
Clasificación:
1.0

What a nightmare , why those locations are not inspected ? Why are employees so rude ? Wet disturbing

Jose C. 
Clasificación:
3.0

Vehicle was good. Staff was polite and pleasant. Building just needs a little refresh to make it more consumer friendly.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

Car was 2 dirty both load & driver compartment. Also self pick up app is not very easy to use.

ANNE V. 
Clasificación:
2.0

The process needs to be fair and well explained to the customer. If pads need to be folded upon return, make it clear and do not charge 40 dollars for a process you didn't explain to the client. Also, my first invoice didn't include the 40 dollars charge and then, when I verified an error in the mileage measured, the change was included (maybe to compensate for the mileage reduced?!). I was also charged extra for fuel, even though I refueled the truck to the level I agreed with the front desk guy - When I picked up the truck I showed him that the fuel level was below than stated on the sheet he gave me, so he told me to return with half tank. I did but then I was charged anyway.

Newton P. 
Clasificación:
1.0

First of all no one told me about the $200 deposit until I went to pick the truck up. Then the truck was on empty when I got in & the windshield was filthy & there was no windshield washer fluid. Finally the rental was supposed to be $20 + $15 for insurance & it cost me almost $60?!

Lisa D. 
Clasificación:
3.0

Things were fine.

PHILIP V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta W. 
Clasificación:
3.0

El cliente no dejó un comentario.

fahim A. 
Clasificación:
1.0

My U haul experiences have always been great, however this time it was just below expectations on every front. You guys need to check your vehicles better in terms of cleanliness inside. The pick up spot also seemed like a dungeon of sorts while the guy at the counter was super sweet.

Rohit R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine R. 
Clasificación:
5.0

Please check your emails. I have requested an update on a refund cheque twice, and it has gone unanswered. Gracias.

Brenda D. 
Clasificación:
2.0

Except debit for payment, look more organized, clean truck, have truck ready in driving position.(the way the uhaul box truck was parked in the most awkward challenging spot, good thing I have a DZ license and know how to maneuver tight spots.) Overall better presentation and service for customer convenience.

Aaron R. 
Clasificación:
1.0

Regarding the overall service. I booked a truck at a location that was convenient for me and I received only a small notification of the location and equipment change that I clearly missed. I had to travel all across the city to pick up and drop off the cargo van you assigned me. I almost missed my appointment (had to ask the other person to please wait for me with the items I was picking up). I would suggest that you make sure to send at least two emails to confirm if any changes have been made, but altogether, you shouldn't be canceling people's rentals or preferences once you have already given them confirmation of the booking through your rentals. The office was extremely small and could only fit 2 people at a time to do the check-in. The process was a bit slow, they only had one person processing the registrations.

Kelton Rae S. 
Clasificación:
3.0

Offer more locations closer to the city core.

Robin L. 
Clasificación:
1.0

Got a truck for my move, we got in and everything seemed fine. A little dirty and used masked left behind but we powered on because we were on a timeline. We turn on the truck and it was below the appropriate gas amount, again… we power through…We get to our first load to the new location, throw on the hazards for 30 mins because we were parked in a “no Parking Area” and wanted to make it known we wouldn't be there long. We got back into the truck after unloading the first load and the battery had died. We called the location probably 15 times, begging someone to come help us, just to jump the truck and we'd be on our way. We were less then 10 mins from the uhaul store. No one helped us, they didn't even bother to call us back after the 3rd time we called. We had not purchased CAA because we thought we were just going 15 mins down the road and back, the guy at the office said his boss had gone on break, they gave us the number for uhaul CAA, we waited on hold for 50 mins for them and never got through. The truck could have been towed and my move unfinished with Zero cares from them, not a concerned call, not a check to see if the truck even made it back. If a nice neighbour hadn't have offered to jump us it'd still be infront of my new place. Please realize that people are depending on these trucks… They should all have great batteries the correct amount of gas and a good clean. This is the service you provide, don't put people in that position, if added the biggest headache to an already stressful move!

Jeffrey M. 
Clasificación:
2.0

I was told that 1/4 of a tank of gas went 50 miles. SO, I filled the tank for my 300 km trip. I ended up with over 1/2 a tank of gas. This statement gained you 1/4 of a tank ($42) of free gas - fraud!

Robert G. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALANL H. 
Clasificación:
2.0

There was only one person working and he was running around trying to do the best he could but totally understaffed. Due to the late opening time - it appeared at everyone had booked a 10am pick up. The fuel level in the truck was at 1/8 which was an inconvenience to have to immediately have to put fuel in the truck. The booking was changed within 2-3 days of the booking which was a huge inconvenience.

Kenneth K. 
Clasificación:
5.0

What else coins I ask ?

Jose C. 
Clasificación:
2.0

Poor customer service

Rhenie G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

10/10!

Bradley D. 
Clasificación:
5.0

The truck was not empty

GERINE D. 
Clasificación:
4.0

Really great polite, helpful & fast experience

Charlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

Fix Pick up/Drop off preference. Provide the equipment rented, specially when paid for in advance (utilities dolly, furniture dolly, etc.)

Ahmed E. 
Clasificación:
5.0

I originally reserved at 320 Queen St E, Toronto ON. The person Sam Spartan who will scam you. Read the google reviews before going there.

Taha R. 
Clasificación:
3.0

Service was really great- it was very busy and cold outside but the rep was trying hard to move everyone through as quickly as possible. He was very efficient and knowledgeable. The office location is a dump, frankly. It is very poorly maintained and sorta gross to even stand in. The vehicle operated well but absolutely reeked of stale smoke and was generally crappy to sit in.

Lorne K. 
Clasificación:
2.0

Item ordered on reservation was not held,

Ryan C. 
Clasificación:
2.0

Place of business is a disaster and not safe Railings falling off stairs. Mechanical equipment and car repairs at entrance. Not well kept or clean. You should have the place remove items being stored and worked on from entrance. Fix safety issues. and clean up. It damages the U-Haul brand.

Philip R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ranjit H. 
Clasificación:
1.0

Truck was poor conditions, wipers broke on me half way on a rainy day. Don't have this experience with U-Haul usually

ARTEM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faisal K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dervish M. 
Clasificación:
5.0

The gentleman behind the counter made my moving experience a good one keep up the good work guy.

James T. 
Clasificación:
5.0

Nada

Kenneth G. 
Clasificación:
3.0

Some confusion on return.. box to return keys was two houses away.

Ed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A. 
Clasificación:
1.0

I did not receive my $60 deposit even after a chat session with your company

RONALDL T. 
Clasificación:
5.0

Bueno

Abdulrakeed R. 
Clasificación:
3.0

No dolley's on arrival for rental period even though I booked them on line - sign in office said they were only available on a first come, first serve basis only and since my period started at 12:30pm, they were long gone. PLUS, I am still being asked to pay for the dolleys that i didn't get! On top of this, I was charged for 150 km (even though it was at a lower rate) without being told. My distance was only around 20 km total so I would never have asked for a 150km allowance and was ok with paying the higher per km rate that was quoted on my original estimate. There were assumptions made on my quote that should not have been made without my permission or request. Very dissatisfied and will not use this location again or may not consider U-Haul again.

Anthony T. 
Clasificación:
2.0

Make reserved products available. No point of taking reservations otherwise.

Ankit J. 
Clasificación:
3.0

When I finished my ride, I dropped the truck to 1355 Gerrard but I got a notice saying to drop the keys to 1305. I went there and saw a Uhaul sign but there was no drop off box to be seen. A lady who lives next door came out and told me that this location has now shut down. Please update your notice because other people are probably making the same mistake. I left the key in the drop box at 1355

Joey R. 
Clasificación:
5.0

the counter person was great, very helpful, articulate and friendly.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parrish B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon B. 
Clasificación:
2.0

The equipment I booked was not provided and the truck had to be picked up from a different location than the one booked

Deepika B. 
Clasificación:
5.0

Keep up the great

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

karri H. 
Clasificación:
4.0

It was a little diificult to get to the office (terrain and trucks in the way made it tricky) otherwise a very easy process to book a truck and very helpful service

Natasha M. 
Clasificación:
5.0

The staff very candy and helpful, but my truck when I pick up it's not clean , I don't have a. Complaint …

Willians S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CSABA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross T. 
Clasificación:
5.0

great customer service

Eugenio Q. 
Clasificación:
2.0

The return process was way too confusing and we didn't know where to park. Also- can I please get credited for the extra gas that I paid for? The bill was way higher than I expected. Please explain that to me too.

Sameera P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lew Brian B. 
No se han enviado comentarios para esta ubicación.

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