Customer Reviews for The Box Shoppe
(Distribuidor de U-Haul del vecindario)

243 comentarios

1450 OConnor Dr Unit 101   Toronto, ON M4B1Z1

(647) 417-1035

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(647) 417-1035

1450 OConnor Dr Unit 101
Toronto, ON M4B1Z1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Janie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanna G. 
Clasificación:
5.0

They park the trailers with them coupler against a fence and it is hard to turn out because the aisle is very narrow. To get out I needed to jackknife the trailer. I shouldn't need to keep going back and forth to turn out of the parking spot. Plus I turned so hard the back end or the trailer could have damage the truck parked next to it.

ken P. 
Clasificación:
5.0

Everything is good

md rezaul Z. 
Clasificación:
4.0

Location is great, U-haul app not so much! U-haul app not working. I dropped the car after-hours. I was not able to upload pictures. I had to call the next morning to make sure everything is ok.

Radu C. 
Clasificación:
5.0

Seamless, painless, easy experience...many thanks

Dr David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

Friendly and professional service

kiryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJ C. 
Clasificación:
5.0

Very good customer service, really liked it! Thank you so much

kiryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Customer service was amazing! The gentleman was real nice and understanding. Greatful for his service.

tonnie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
3.0

The employee kept telling me to call him back as he was busy with other instore customers. After this happened a second time I told him that I was a customer to to which he replied that they had not vehicles and hung up on me. We only rented from the location as it was the closest to our residence, but turned out very difficult to find (not well signed) and the fuel level on the vehicle was well below what was shown to us on the contract. At the store the employee was potlite.

Douglas L. 
Clasificación:
3.0

I have not received my initial deposit back

Jason G. 
Clasificación:
1.0

This was one of the most frustrating experiences I've had with U-Haul. I sent an email to service@ outlining my experience and received a $25 credit, which was quite insulting.

Adam A. 
Clasificación:
5.0

The location on O'Connor Drive in Toronto was easy to find. The truck was clean and in good shape. Best of all, the staff member was friendly and very helpful. All in all our moving experience with U-Haul was excellent; this is a good thing, as we will be needing to rent again in a few weeks!

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMAD I. 
Clasificación:
4.0

The service was great. Needs better signs from O'Connor into parking lot. It was hard to find and another coustomer asked me where it was, a bit later.

Arber M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lincoln Y. 
Clasificación:
4.0

Make it a bit easier to find the location. It's near the very back with very little signage.

Hasan H. 
Clasificación:
3.0

Your person in charge in this location is very helpful and well mannered. I give thumbs up to his service. Well accommodated with him. The lady in your call in center, the 1800 # is rude and does not know how to talk to clients. She needs to be educated if a client is frustrated as our on line reservation was messed up.

Robert D. 
Clasificación:
3.0

I ordered the vehicle for pick up at parliament location which is close to my home. It showed it was available, then 12 hours later I received email saying I had to go to greenwood which is farther away. Another day later I was to drive to O'Connor. This is the third time this has happened. When you have a model based on mileage driven it makes one suspect you are was to your time and money to increase your profits. Projected price almost doubled because we had to drive so far for pick up and delivery. Shameful. Why say the truck is available when it's not? I could understand this happening occasionally but not each time we rent.

Catherine B. 
Clasificación:
5.0

A little more maintenance done on the truck would have been good, as it didnt seem to shift gears very well, but otherwise it was excellent, and the representative was really good. nice guy

William G. 
Clasificación:
4.0

No comment

alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene A. 
Clasificación:
5.0

The location was clean, well organized and the staff very helpful

Andre P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham M. 
Clasificación:
4.0

The control arm on the truck was to slack the truck had no control when taking corners

shaydon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
1.0

I had requested for a 2 hours extension but they charged me for the whole day. I was not made aware of the charges until i received the invoice. Also, the truck was not clean there was cigarette smell and used coffee cup under the seat.

nittu J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ED L. 
Clasificación:
1.0

Customer service is horrible, took me an hour and a half to pick up my van in the morning. The online stuff you have to fill out in the morning makes you not even want to use uhaul anymore. Next time I'm going with discount or Home Depot rental. Wouldn't recommend if you want to get your rental fast and go but if you have hours to waste then sure use uhaul. Also when I dropped off van employee was very scetchy and tried to blame damage on vehicle that was pre existing on me, if I didn't take pictures when I picked up then this guy would of tried to charge me for it. “Scam” make sure you check your vehicle before and document all pre existing damage or you will get blamed for it.

cameron J. 
Clasificación:
3.0

The shop was supposed to open at 1000 am , but the attendant did not show up until 1013. No apologies for the delay we're offered, the attendant had a very thick accent and was difficult to understand, he was not friendly and not helpful .

manuel S. 
Clasificación:
3.0

I don't know if I could improve it in any way-perhaps the smart phone access could be simpler but any personal contact I had was excellent and beyond. Repeat business is definite

kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RABBANI S. 
Clasificación:
3.0

Agent did not provide much information regarding the van rental or additional charges for returning it outside of business hours. He was not very helpful overall.

Ann B. 
Clasificación:
1.0

App and website wasn't working for a mobile truck pick up. Waited more than an hour to speak with customer support. Delayed truck pick up of 2hrs.

Kirill K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
2.0

Please have any and all equipment well maintained to avoid clients having to run around at their own expense.

Raven M. 
Clasificación:
5.0

N/C

Troy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alireza H. 
Clasificación:
3.0

Seriously disappointed with the mobile truck rental program. I had reserved a truck from 8am - 2pm, thinking i had access to it over that span. I showed up at 8:45 am and was unable to use your app to rent the truck. Had to call an agent which took an hour, and we missed our window of time to use the service elevator. It'll be hard for me to want to use your service again

Robert Evan S. 
Clasificación:
1.0

I was promised a refund from the $200 debited from my account and 3 weeks later nothing has been processed. I feel like Ive been scammed by a reputable company. this needs to be addressed and corrected immediately. I am very disappointed with this location and the handling of my concern despite assurances it would be remedied in 72 hours and its been 3 weeks!!

sotirios V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GOKSEL T. 
Clasificación:
3.0

The passenger mirror was broken and the driver visor kept falling down in front of my view. The cabin smelled like urine. You can get newer vehicles, fix the issues, not rent trucks that have issues, ensure that the trucks are clean.

Rachael R. 
Clasificación:
3.0

Charged me for additional fuel when I brought the van back with same amount of fuel.

zheng X. 
Clasificación:
5.0

went smoothly

MATTHEWJOSEPH M. 
Clasificación:
3.0

Make sure larger vehicles have enough parking space not only to initially access (was boxed in by other vehicles), but especially to drive out of parking lot. All large trucks seem to have been parked close to the fence wall, with vehicles then parked behind them - leaving only room to drive forward. For the size of the truck 15' there was barely enough shimmy room to squeeze out of turn. I'd suggest parking further into the spacious parking lot and not at the very edge.

Esteban P. 
Clasificación:
5.0

Best customer service ever

ALI SHAN S. 
Clasificación:
5.0

Rep was friendly and helpful. Thanks!

Alexander C. 
Clasificación:
5.0

I tried to return truck by mobile application, but it won't Work, Really useless and very complicated Mobile application, I gave 0 Star and bad rating to the mobile application.

Muhammad Shakir Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis M. 
Clasificación:
4.0

It would be nice if the person at the physical U-Haul location for pick up/drop off had comments that were discussed over the phone between head office and customer prior to pick up. Overall excellent experience though.

Aimee H. 
Clasificación:
4.0

My reservation was cancelled by head office and was very frustrating. I would never use or recommend uhaul again if it wasn't for the employee of The Box Store that fixed the bad situation with me freaking out on him. The cancelation cost me extra because I couldn't get the round trip discount and I wasn't able to return the truck to a different location so I had to pay for another 45km. It was a horrible experience and I was very unhappy.

Matthew B. 
Clasificación:
5.0

Branch manager was fantastic. Very patient, helpful. Made the experience better.

Eugene K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sohail M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
3.0

At first the signal lights were not working and then the service rep changed the harness and everything was working but I later found out he broke the pin on my harness in the vehicle, so I had no brake lights on the trailer.

Richard R. 
Clasificación:
5.0

This UHaul location (Box Shoppe) was very professional and customer focussed to work with, finalize reservation, pickup and drop off rental trailer. Highly recommend this location to potential customers.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK R. 
Clasificación:
5.0

The gentleman at the store was very nice and extremely helpful. The van I rented had large dead cockroaches in the back along with a plastic jar of yogurt. Was very offputting.

Karim D. 
Clasificación:
5.0

The person at this location was very helpful and nice to deal with. The vehicle was spotless and ran well. Our issue was we were supposed to pick up the vehicle from another location that we could walk to from our home. We ended up having to take a cab which we didn't want to do because of Covid and it cost us $25 each way - another cost we didn't expect. I think your policy should be that if the vehicle isn't available where we ordered it, the replacement vehicle should be delivered there for us to still pick up as ordered.

Kristo F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adhir M. 
Clasificación:
5.0

The U-Haul location representative was very friendly and helpful with the rental process and follow up calls.

Peter F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Big sign at the street. Location is quiet hidden for a first timer

Moses O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco A. 
Clasificación:
1.0

Does not have a printer to print out my receipt and did not even send the email he had promised. Charged much more than what i rented last week with a bigger truck with more trip and kms.

JOMER MONTANANO N. 
Clasificación:
5.0

This location is the best!!!! The guy called me and told me the reservation was NOT at where I was in literally in line waiting to get a truck that wasn't there for me!!! Truck was good Great customer service Best location ever !!!

Ryan H. 
Clasificación:
5.0

Absolutely excellent service and best place I have found so far in Toronto.

Gail A. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAHIRA U. 
Clasificación:
5.0

The owner there was expectional. Fast service and very polite. I would deffentienly recommend.

Junior S. 
Clasificación:
5.0

very nice of service

jullie I. 
Clasificación:
5.0

the person I spoke to and gave me the keys was very nice and good at his job. never had a bad experience with uhaul

Gaetan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
5.0

Excellent location to my storage unit.. very friendly and professional staff Overall 10/10 experience.. would highly recommend.. thank you

pam M. 
Clasificación:
5.0

Last two times I returned my rented van after hours. I took almost hundreds of pictures of odometer, fuel gauge, drivers cabin and inside of the van. App did not accepted pictures and could not check out by myself. Very much disappointing. App needs to be improved and checkout system should be easier. May need more clear instruction and example. I did not understand at all why I could nor submit pictures and finish self check out. I simply returned key in the return box. I waste one hour.

Md Shariful A. 
Clasificación:
3.0

Website not efficient very cumbersome. Lock box would not open fuel very low less than 1/4 tank return procedure difficult

Ronald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

maryan O. 
Clasificación:
1.0

Horrible service. Computers were down, there was no backup plan and workers left everything up to customers to “fix” the issue. Bad bad bad service, I will never rent from U-Haul again.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miro V. 
Clasificación:
1.0

Very bad service. The truck was super dirty. I was waiting more than 1 hour to drop off because they forgot to check me out

Roozbeh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL H. 
Clasificación:
4.0

The agent was very helpful and had a good selection of vehicles.

JOHN H. 
Clasificación:
3.0

Make sure that U-Haul has their details correct. I was overcharged for my rental and it added to my mental stress. They continued to say that I returned the vehicle 3 hours late when this was not the case. Finally it was resolved and I was correct. This didn't need to happen at all.

Audrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dijana R. 
Clasificación:
3.0

I was charged an extra $28.19 on top of my rental fee, with no explanation or receipt. I want a refund and an explanation.

Jeremy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose Gregorio L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIA B. 
No se han enviado comentarios para esta ubicación.

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