Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

401 comentarios

1450 OConnor Dr Unit 101   Toronto, ON M4B1Z1

(647) 417-1035

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(647) 417-1035

1450 OConnor Dr Unit 101
Toronto, ON M4B1Z1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

Washer fluid was empty, and only had washer fluid for sale

Malcolm M. 
Clasificación:
2.0

The staff member was 30 minutes late opening so there was a long lineup. There is no shelter and it was very hot. He was polite and efficient, but the customers were pretty grumpy about the unnecessary wait. It was pretty obvious that we all had 10AM reservations.

Mark J. 
Clasificación:
3.0

Hello, I paid for moving blankets and did not receive them. I was told I would get a refund, but the issue is that I was counting on them to move. As a result, my furniture is now damaged. If I pay for something I expect it to be provided, or at least be notified that it will not be provided. The truck had low gas, and had significant trouble with the transmission. Vehicle is not properly maintained. I appreciate the lockbox system which I used to take the vehicle. Gracias

Austin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

roy E. 
Clasificación:
5.0

I love the automated drop off service as the time was long weekend

Hussein S. 
Clasificación:
1.0

Check and take pictures carefully before rent

gyanendra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amir H. 
Clasificación:
2.0

Didn't have the necessary moving extra tools I asked for and still charged me for the wrong tools.

Erin S. 
Clasificación:
3.0

When I arrived to pick up my reserved truck, there was no truck as the renter's had not returned it yet. I was sent to the O'Connor location and when I got there somebody else had the keys and my contract. The people that were given my truck were actually wanting to rent a van. This type of thing should not happen.

Robert S. 
Clasificación:
5.0

Everything was well done and prefect very easy.

Mukhtar R. 
Clasificación:
1.0

Arrived and they did not have the truck that I ordered and told me to pick up a smaller sized truck at another location. Terrible service

James K. 
Clasificación:
5.0

Clean the inside of the truck where you sit

Frank Q. 
Clasificación:
5.0

Nothing. Prompt courteous service. Lots of parking so I could leave my car.

Dawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWJOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
5.0

Good customer service

shamsha H. 
Clasificación:
5.0

Online receipt should be send when is says check email. I am still waiting for the email

Chad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

krishna V. 
Clasificación:
5.0

Friendly, competent staff! Great location!

Christopher W. 
Clasificación:
2.0

This location billed me for someone else cancelled truck. I have had to jump through hoops to get it back. Terrible.

Darryl R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer E. 
Clasificación:
4.0

The initial woman who booked my reservation over-the-phone effed it up so bad, it took 2 hours for someone else at customer service to fix my account so I could pick up my van…and even before that call another person at customer service assured me everything should be fine. However, I got the email and couldn't log in…so try making a reservation online or in-person first. The location was alright, the lock box instructions were wrong though and was sticking/hard to open.

Erika V. 
Clasificación:
1.0

The appliance dolly and utility dolly were unavailable even though we reserved it in advance. This made our moving day hectic and difficult. Please update the website to reflect the availability of the equipments accurately!

Kanchan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jude R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Babak N. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheharyar K. 
Clasificación:
1.0

This Uhaul company ripped me off $1500 for a $250 cargo van rental of 7 days. They offered me a deal of 7 days with 1000 km free. I returned it on time, gas filled back up an milage under 1000, yet they knowingly charged me for milage and ripped me off. I will be suing Uhaul. Never again will I rent from them. They'll reap what they sow.

ed L. 
Clasificación:
5.0

The Box shop was good and efficient. Gentleman was helpful and showed my how to hook up the trailor. Easily accessible too.

Paul C. 
Clasificación:
3.0

It was difficult to find the clerk running the UHaul office when I arrived.

Scott L. 
Clasificación:
1.0

No one there did not answer phone had to use customer service to find a truck had to pay people for extra 90 minutes while haul got their act together very disappointing

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDUARDOVICTOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

I have rented from Uhaul a few times recently due to an ongoing reno. The staff at this location was amazing compared to the last rental location. I left my glasses in the cab and they went out of their way to help me. The truck was very clean compared to my previous rentsl that smelled like bad eggs.

TAMTHACH B. 
Clasificación:
5.0

U haul sent me wrong address in confirmation. When booked the van. This causes me to be late to the airport and went through lot of stress which can adversely effect my driving. Pls waive or discount the my invoice so that I can recommend to my near n dear and myself. Thankq

yaqhoob M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joey P. 
Clasificación:
2.0

I gave this location a "below average" rating because I've never had to put gas into a truck to get to my destination. Something that I did not work into my timeline either. When I mentioned this to the desk person, after my trip, he said that "..they didn't have time." For the record, I didn't believe him and I certainly wasn't expecting to put gas into the truck until after the trip was completed.

Jacquelin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionne S. 
Clasificación:
5.0

I was able to interact with a human this time as the shop was open. He was super helpful and was able to upgrade me to a 15 footer (i was unable to book the 15 footer on line)... I much prefer the in person pickup process.

Jorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL JASON C. 
Clasificación:
1.0

24*7 service is useless. There is no option on the website or mobile app of getting access to the truck. I had a booking at 8am.. and could not get my truck at the booked time. I had to wait for the store to open wt 10 am and then I got my truck at 10:30. Almost waited for 2.5 hours. And getting in touch with the contact centre was another hasle. If you can't provide the service at desired time then there is no point of offering it. It caused me delays and money. Time is valuable. I had other things booked accordingly and everything was a big mess on my moving day because of this. Will definitely not recommend and use another truck service from now on.

Vishal G. 
Clasificación:
5.0

Parking lot is really big and spacious. I don't understand why trucks are kept so congested way. It takes a lot of time to bring out a truck from the pool. I am requesting to keep more space between trucks for easy pull out.

Md Shariful A. 
Clasificación:
5.0

it was perfect and the price was right.

Richard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MariaEileen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

relja K. 
Clasificación:
3.0

Our reservation was changed to this location automatically. It opens at 10 am on a Saturday - no convenient at all! Let's open earlier to get things done. Reservation was for 9:30 am, so had to wait. Also - filling up on the gas was difficult to gauge.

Jeffrey N. 
Clasificación:
5.0

cleaning solution left a weird smell. at least customers know its being cleaned! staff have great communication skills.

Stephen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffanie Y. 
Clasificación:
2.0

There was only one individual in on a Saturday morning. Students moving - very busy weekend. Poor scheduling, and we felt so bad for the worker. Completely unfair to the employee to have to deal with that.

Hayden W. 
Clasificación:
1.0

I waited an hour for approval for the “skip the line” feature. Then went inside and the guy ignored me and dealt with people in line who were buying and renting without having done the “skip the line feature”. Waited another 25 minutes before I finally just asked him for the keys. UHaul in general, and this place in particular, are useless. Cars are gross, service is poor, and the actual place was a dump. Never again. Nothing about this felt smooth or quick. It's 2022, get your shit together.

Alexander D. 
Clasificación:
4.0

I did rate that equipment was clean but the cab itself could of been cleaner. The back was clean though.

Steven G. 
Clasificación:
2.0

This was the first time i went to this location. It is behind another building. There was no sign on the street to indicate its location. The sign on the store front was small, and there was one sign where the store was not located, and i went to it first. It took me time to find the store. I could tell that the trailer had not been checked when i accessed it.

Stephen D. 
Clasificación:
5.0

Professional staff at this U-Haul location!

Eric W. 
Clasificación:
5.0

The operator was wonderful and very helpful! He made renting very easy. ¡Gracias!

Andrew C. 
Clasificación:
5.0

Truck smelled nice, clean. Office opened on time.

eoin S. 
Clasificación:
5.0

My experience with UHaul's Van reservation & driving was favourable. However, there was just one problem and in my it was pretty serious. And that is, I don't know why my online reservation for a 9' van was accepted for a location where the van couldn't be picked up - specifically 29 Gervais Drive in Toronto. I was only notified at 7AM yesterday that the pickup location had changed. And since this was not flagged in bold or right up front in the text and eMail, I failed to notice the change and went to the Gervais Drive location. So it was a major inconvenience and delay in my van pickup to have to travel to a new location.

Dan J. 
Clasificación:
5.0

Process was smooth and clear. Thank you

Gabriela F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nafi H. 
Clasificación:
5.0

Looking at my visa statement. The charges I just had to investigate because the merchant has a different title with no ref to Uhaul. and I didn't recall what it was until they said truck and trailer. Can you get them to add something with Uhaul?

ALEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIUSEPPE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

anoop D. 
Clasificación:
5.0

I originally booked pick up/return at Don Mills location and the system switched me to 1450 O'Connor after I left home. The clerk at Don Mills was not very helpful and negative towards the O'Connor store (“don't bother calling!to confirm your truck, they are very busy and will not call you back”). However, upon arriving at O'Connor, the clerk was VERY courteous and professional, apologized for the mix up. The truck was very clean (for a rental moving van!), in great mechanical order and easy to operate. And O'Connor clerk did return my call/vm prior to my arrival. I recommend O'Connor for those who need a rental truck. Clean, professional and easy access location/parking. ¡Gracias!

Russell M. 
Clasificación:
1.0

Pick up location changed at last minute without contacting me at all. I checked my records and I never received an email or a call. Charges for items I never booked or I was told I would not be charged for even though I called the contact centre and spoke with in store staff before and after my booking was finalized. Only after disputing the charges were they rectifies in spite of all the previous notifications. Ridiculously long wait times for uhaul contact centre when I had issues checking van back in while waiting outside in cold. Incredibly cumbersome online process. Generally, I had a very bad experience. I wasted 5 hours with uhaul issues on a day when I was moving. Added incredible stress. Will not use this service again..

Martina A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehrdad E. 
Clasificación:
3.0

When rentals are picked up on Saturday after 2:00pm for a return 24 hours later it would be nice to be made aware that the store closes at 2:00pm on Sunday and no one is there to receive the trailer, truck etc. and therefore checkout will need to be done on your phone.

Jeff B. 
Clasificación:
5.0

Make sure , guys, i return truck with 1/2 tank. Gracias

KIRILL K. 
Clasificación:
5.0

Very excellent customer service. Very happy with the service provided.

perry L. 
Clasificación:
4.0

Have the rented truck at the actual location!! I didn't book at this location. U-Haul has the worst customer service and it's not the fault of this location! I'd never recommend U-Haul to anyone!!!!

Sotirios G. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
1.0

Truck was dirty. Truck had significant damage to front end and mirrors. I was significantly overcharged for the wrong fuel level when returned close to the original fuel level.

Jason C. 
Clasificación:
1.0

Upon return I complained about the mess in the vehicle They told me it was a I dined and recovered They said it needed to go back to head office for service It should not have been rented in that condition

Bruce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muhammad J. 
Clasificación:
5.0

Grrrreat service! Most helpful and accomodating!

Michael M. 
Clasificación:
2.0

There was garbage from the last people that used it including gloves, candy wrappers and used floss picks. There was also a prescription medication in the glove compartment beneath the cup holders. The tenant knew the location of the medication when I brought it up so I'm not sure why they didn't take it out. That is extremely dangerous and the person might have needed their medication.

nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice W. 
Clasificación:
3.0

Overall I would use this location again. The vehicle I rented was ready at the time I had reserved. When I turned on the vehicle though I had a warning on the dash to add air to one of the tires. I was on a time crunch and it looked okay so I didn't say anything about it. I had also rented a dolly which had not been put in the vehicle. Luckily I noticed this before I left and the staff member put one in for me.

Lisa C. 
Clasificación:
5.0

The staff at this location is excellent. Very friendly and quick. I would recommend expanding the hours of operation and adding more equipment (bigger trucks especially).

MILOS R. 
Clasificación:
4.0

I wish I could remember the name of the guy who helped me he was incredibly professional, helpful, efficient. Gracias

PAUL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

reno B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sal A. 
Clasificación:
4.0

Your service personnel was extremely helpful and exemplified customer service excellence! I previously had hesitation about renting from U-Haul oh, as I had a very bad experience in the past. I will certainly rent from this location again.

melton M. 
Clasificación:
2.0

Location was changed last minute without warning. Lockbox was not maintained (was frozen shut, had to wait and hour to access). Van was disgusting when we picked it up (we still got changed a cleaning fee). We will never use UHaul again.

Joel S. 
Clasificación:
5.0

Great customer service!

Matthew K. 
Clasificación:
5.0

Customer service was very professional and helpful

IAIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZALIKA R. 
Clasificación:
5.0

The employee was very helpful when picking up the vehicle. He also assisted me when brushing the snow off the windshield. It made moving day that much easier. ¡Gracias!

KATRINA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
3.0

Good morning, I am still waiting for a refund that I was told would take a week to receive. It's been nearly 3 weeks. Very disappointed in your ability to meet your refund commitments. And it's not the first time with this location. I am a repeat and loyal customer. I use uhaul for business countless times over the years. Please ensure I receive my refund asap. Gracias

Sotirious V. 
Clasificación:
1.0

Vehicle reserved was not available even though reservation was confirmed the day prior. No communication from the location when they were aware of not being able to meet the reservation hours earlier. Wasted over an hour waiting for the rep to provide an alternative. Alternate vehicle interior was dirty. Management of the location is unresponsive and refuses to come to the phone to discuss my concerns. Would not recommend this location.

ALYSHA R. 
Clasificación:
3.0

The only problem was that I didn't reserve in this location, but in one closer than my address. And it change it for the new location.

FERNANDO F. 
Clasificación:
3.0

The truck had a mask and boxes in the front. Made me think it wasn't clean. Given pandemic, this is obviously concerning. Experience with the check in and return was good. No issues there.

SARAHJEAN H. 
Clasificación:
5.0

Keep service quality on the same level

ALEXANDRE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
3.0

Have your uhaul cleaned before someone else takes them out for their move. Their shouldn't be free stains on the dash, used paper towels, old vapes boxes etc.

Brandon I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad E. 
No se han enviado comentarios para esta ubicación.

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