We have used this U-haul numerous times. This is by far the best U-haul we've had the pleasure of dealing with. Joella Bowman is the best. She cares about her customers and goes above and beyond to ensure you're taken care of. She sets the customer service standard by which all others should be measured.PAUL D.
Customer Reviews for The Bowman Group
(U-Haul Neighborhood Dealer)
Lebanon, MO 65536
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 12/8/2021: 12:00 pm - 5:00 pm
- 12/24/2021: 9:00 am - 12:30 pm
- 12/25/2021: Closed
- 12/31/2021: 8:00 am - 5:00 pm
- 1/1/2022: 9:00 am - 12:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLES B.
The service was spot on and the U-Haul representative went above and beyond my expectations. I will return and recommend that facility to family and friends. Joella thank for assisting me with my rental needs, your awesome. PhillipPHILLIP C.
I reserved a truck on line when I called they didn't have it. I got the run around for a bit but the bowman group made it right. I 1000% recommend going to her i will never go anywhere elseRAEDAWNA R.
Customer did not leave a comment.JENNIFER P.
Customer did not leave a comment.Matthew N.
Nothing. Joelle Bowman is the most helpful employee. I am 80 yrs old and could not get up in the back of the truck. She came out a got the things I needed for me. She is great gal, always a smile and goes above and beyond to help her customers. She gets a big gold star as far as I am concerned. A very denial lady.SUE S.
Wonderful customer service! I will be a repeat customer for sure!SHIRLEY M.
Great experience as always. I have used U-Haul all over the United States and this is by far the best customer service I've ever received.PAUL D.
Super friendly and outstandingly professionalBRADFORD B.
Customer did not leave a comment.Derek G.
Customer did not leave a comment.Chastity G.
Excellent service! The owner went above and beyond the call of duty! I have rented from U-Haul many times and have always been pleased with them but this business owner went to greater lengths than anyone ever has for me. Thank you! Thank you! I would highly highly recommend this companyDAWANA J.
Customer did not leave a comment.Chris V.
Professional help, I was very satisfied with my rentalDONALD B.
Customer did not leave a comment.Michelle B.
Nothing, the rep was the friendliest person I have ever dealt with. A true credit to your company. I give her the highest rank possible.Stanley C.
Joella is a real pro. She was the very best person to deal with!Joel N.
Absolute customer service!! This is my second time renting at this location! I will always be loyal to this location first!BRANDON R.
Paper check list to have on hand.lamar C.
Everything went perfect. She went above and beyond to make sure the timing went great and everything was perfect.RUSSELL B.
Everything went well. Don't need to change anything. Personnel was great as well! Keep up the good work!TEDDY B.
Customer did not leave a comment.MARY C.
Very easy to work with!! Couldn't have asked for a better agent.Franklin W.
Customer did not leave a comment.Payton M.
Customer did not leave a comment.DUSTIN J.
Everything was done on my phone, never saw a single person. It was easy to finish and the online piece protects you so you don't get overcharged.Jeanie S.
No improvement needed. Service was great . No complaints from me.DARRELL C.
Great experienceJOHNNY J.
Great experienceJOHNNY J.
My Scheduled pick up location was TNT Storage. However, when I arrived, they did not have the trailer I had ordered. This required me to go to the the location listed above, which was closing shortly. Luckily, the new pickup location remained open for me to pickup the trailer. The Bowman Group was really helpful considering the circumstances.Thaddeus P.
Customer did not leave a comment.CALUDIA F.
The truck I rented was messed up. It dog walked driving down the road. (The rear end was bent like it had been wrecked.) The steering wheel sat 45Â°to the left cuz the alignment was messed up. The rental location was amazing but the equipment was trash and still had to pay over $100 for it.WILLIAM M.
Very helpful and pleasant personJerry M.
Customer did not leave a comment.VICTORIA H.
Customer did not leave a comment.Scott N.
Customer did not leave a comment.MICHELE B.
Customer did not leave a comment.Bonnie AND Russe B.
Customer did not leave a comment.AMBER C.
Customer did not leave a comment.Boyd B.
Great staff very helpful and informative.Randy R.
Customer did not leave a comment.Brett A.
They need to tell people about deposits before they get there. They also need to make sure that when you tell them to leave the return location open to leave it open. They put a location to drop off truck at that does not have an office.STEVEN M.
Joellen was fabulous and went above and beyond to help us with our move. We realized shortly after we start loading our 26 foot truck, that we would need more space than the extra trailer we had rented. On a Saturday afternoon (her time off), she met us at her office and swapped the trailer we had rented for another 26 foot truck. We filled both trucks to the top. She is so easy to work with, intelligent and helpful. I wouldn't go anywhere else in Lebanon if you need a u-haul. Thank you so much, Joellen! You made the incredibly stressful task of moving our elderly mother and her husband so much easier. (-:Mary F.
Everything was great.RASHELLE K.
U-haul screwed up big time as truck was supposed to be at another location.I was totally ticked off when I and this agent finally found each other, However the Bowman group made it right a made my experience good despite u-hauls best effort to ruin my day. I will never use the U-haul web site again. If and when I need another truck I will just call the Bowman group and deal with a human.Terrill H.
I rented a 15' truck, while it was clean, it was not in good condition. The transmission lacked power and the breaks screeched and jerked to a stop. The center console was broken out and the air ducts were broken out and only the driver's side window worked. Moreover, when I signed the contract I was quoted $83 (rounded up to the nearest dollar) and gave a $100.00 deposit. I was also told that if I did not travel the 40 miles I paid for, I would be refunded the difference, I only traveled 36 miles in total. When I returned the truck, I paid $90.01 which was the 40 mile charge not the 36 miles I actually traveled. I found on the e-mailed receipt (she was unable to print a receipt) that I had been charged $10 for a dolly and moving pads I did not want, request, reserve, nor did I use these items. I feel gouged and will not ever rent a truck from this location again. She was a smiling face that riped me off!Shayna M.
The lady that runs this location has her act together. I rented here before. That is why I picked it for drop off. If she is out of the building when you arrive, call the number she posts on the door. She will answer and take care of you as a customer.Bruce W.
Customer did not leave a comment.Rebekah B.
Customer did not leave a comment.RICKIE S.
We were very impressed and grateful for the efficient, professional, friendly service. They answered all our questions and made useful recommendations. They made it so easy. Thank you so much.Raymond B.
I was there 5 minutes before my scheduled time and it took 35 minutes to get the truck and leave and the truck I took wasn't the one that was reserved for me because the code for the lock box was wrong. I'm lucky that one of the other lock boxes was broken and I could get that key and it was for the same size truck, the only good part was the lady I called at customer service that changed my reservation to the other truck, but that was the only thing that was done to help at all.Landlord L.
The mirrors wouldn't stay adjusted going down the highway.Angela J.
Check equipment for repairs and actually have someone answer when you call for roadside assistance instead of putting you back on hold and never coming back. I spent 4 hours on the side of the road waiting for help.Larry W.
Customer did not leave a comment.Vicky H.
Customer did not leave a comment.Gary B.
The service was excellent! Answered all my questions, helped provide information on dolly's, super nice and courteous! I would definitely recommend this location and its staff did a tremendous job representing Uhaul! Thanks so much!Keith C.
Happy,Friendly,Helpful AND BEAUTIFUL people !!!!Amber G.
Kind of hard to find tho but all was good. It was after hours so we called and someone was there immediately!Tom B.
Nothing! They had vehicle readly available for me, it just all went smoothlyBobbi D.
Customer did not leave a comment.herbert P.
This was my first experience ever renting anything from uHaul. Joella made the experience so easy and seamless for me. Very, very positive experience. I would highly recommend this location.Catherine B.
Customer did not leave a comment.LINDA M.
Very nice staff that made the return procedure quick and easy.Jeffrey H.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Kristen A.
No problems, great customer service!Tyler S.
Very helpful and friendly she understood the spot I was in and stepped up to finish making my already terrible day a whole lot betterMark C.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.June W.
Customer did not leave a comment.robert S.
Everything was fine, the employee was very friendly and explained everything clearly.Keith E.
Customer did not leave a comment.Jared S.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.Charles K.
Needs better signage showing location. Wasn't easy to find the store.William A.
Customer did not leave a comment.Fawn S.
Everything was outstanding!!Brian H.
The agent was super friendly and helpful. Moving is never easy but you made it better. Thanks.James R.
The Lady that checked in the truck was very friendly and knowledgeable. Yes i would recommend this location to a friend. Thanks for your help.James R.
Customer did not leave a comment.Patricia G.
Customer did not leave a comment.Michael A.
She was very helpful locating the equipment I needed to rent.STEVE G.
No improvement needed. Good people good serviceSteve H.
Friendly service. Knowledgeable personnel. Always ready with a complete response. Thorough and complete in processing. Equipment ready to go out.Allen D.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.Danny H.
Great customer serviceKathleen M.
Nothing everything was greattim R.
Customer did not leave a comment.Bob C.
Please don't change a thing. This is the best place to rent from in Lebanon. Friendly and knowledgeable staff.joseph H.
Customer did not leave a comment.Darina H.
show how to adjust mirriors.HAROLD N.
Customer did not leave a comment.Anthony B.
This was the BEST Uhaul experience ever! The truck was basically new and drove like a dream. Rental agent was amazing. Everything was ready to go when we arrived.Sonja F.
Customer did not leave a comment.Sherie J.
Customer did not leave a comment.Catherine C.
I cannot say enough good things about Joella and Jewel. They are friendly, helpful, professional, and provide the best customer service. I appreciate all they do and will be back when the need arises.Paul D.