Very unprofessional, and they overcharged my bank account... I drop the truck off the same day and they send me an email with an receipt saying I dropped the truck off a day late... I would never in a million years recommend anyone to this location...
Narada H
Customer Reviews for The Blue Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very unprofessional didn’t give me a receipt nothing in a store were a drug dealer was posted inside selling out the store and the clerk didn’t care very very disappointed and disgusting.
Amanda HThere were rusty razor blades on the floor, there were not handles To roll windows down or up, I was charged mileage I did not actually drive because no one came out to check the odometer because they said there was only one employee in the store (although he was nice), The pull down door in the back of the truck could not latch, I was charged for mileage I did not use, I could not pull the seat forward in the truck but it was mandatory that I drive, even though I’m short and there was no way to adjust the seat for me. This entire truck needs to be repaired or replaced and I am requesting credit for a rental at a future date.
Toni FTruck was dirty, the staff at location wasn’t very helpful
SEAN KThis was the worse experience I have ever had with UHAUL. The people at the location were clueless as to what was going on. The truck was FILTY, the smell was HORRIBLE, the back door kept lifting up. It was BY FAR the worse experience. It wasn't until I dropped the truck off and had to call the actual UHAUL Place was when i finally got some professionalism. I wish I could remember her name; I was lucky enough to get her on the line BOTH times that I had to call and she was a blessing in disguise. This location needs to be shut down and they should not be allowed to represent UHAUL at all. There should be some kind of protocol that the subcontractors should have to follow in order to represent a company as big as UHAUL. This was absolutely the worst. I will never go back, and I will never recommend any one to go there
Christina PThe truck was absolutely disgusting. The service was minimal. Not clear in instructions. I put gas in the truck and I was still charge $7.13 for gas. Never again will I use uhaul.
Judy MUhaul moved me to a location at a quickeemart in one of the worst neighborhoods in Fort Lauderdale. 1 clerk behind the counter with a small crowd of bums inside and outside smoking tiparillos and drinking beer. Truck had no license plate which I didn’t realize until I needed to park it. Gas tank wouldn’t accept gas from a station there is something broken. The only way I could fill it was by using a gas can. Truck was on E when I took it out.
Christopher pThe back of the truck was open and homeless mem were sleeping in it. They had clothes in it and it was dirty. I had to sweep and disinfect it in order to use it
Miriam WTook 20 minutes to open the lock on the back due to it being installed incorrectly. Poor AC barely blowing. The customer service was appalling. These people should not be representing U-haul. Never in my life have I had such a deplorable experience with getting a U-haul!
Betty RThey doing great good they bigger truck
Tobi FThe truck have wind shield wiper was on the vehicle. Inside the back there was women brazier ,& shirt, with alcohol can with drink in it open.it was very dirty. The right mirror is not working prooerly. The truck was in diplorable cindition. Very bad. Vert shmeful for a renown company...
Heron FCleanliness of the uhaul, The gas tank is broken, So is the handle in the back And I was over charged for mileage. I would like someone to call me ASAP
Lyndsey SThere was no gas in it yet I was charged for gas and there were no windshield wipers
Emily SI would say keep the trucks @ the Uhaul location the location site to pick up truck bites. It was better when U picked up the uhaul truck with Uhaul. This was a nightmare. The truck had a lock on the back of it & there was no key. Not a good thing.:(
SHONDA BNothing
Jenard WThe truck was returned at 3:50pm and not 5pm
Renada BPoor customer service and poor communication. The Rep wasn't on time to do contract, which caused delay in moving, and Rep stated don't worry about been charger for been late, it will be removed. Yet, Uhaul charge an additional day , Never rent from Uhaul again. Gas meter on the truck did not work, found out afterwards when fueling. An horrible experience. Don't rent from the Blue Store, UHaul.
schneil hUsed condoms on the back of the truck. Tabaco everywhere. Nasty, nasty.
Edgar OI traveled only 4 miles and was charged $12 dollars for Gas. that Gas mileage per Gallon is a sign of poor maintenance and Borders on Fraud and A Scam. As a Representative for Legal Shield I am very disturbed by this and the panhandling I was confronted with by "Shay"at the Front door and Vagrants sitting on the bumper of the adjoining Truck smoking Dope in front of my Wife. Minimally Cameras should be on the side where the Trucks are Parked.
FREDERICK APlace was not professional and the person never showed up on time. I had to switch to Phone device to get the keys. Plus I was charged Insurance which I clearly stated before renting that i was declining.
Yuri RCustomer service was not done and the client was charged a full day for just an hour and a half. I do not recommend anyone to use this location.
Jeanne PThe truck had trash in it from a previous rental the truck also had roaches in it and now they're in my storage room also when I call to rent the truck they didn't explain to me that there will be extra expenses on renting the truck so I had to leave the rental site to put more money on my card in order to rent a truck this was the first time I ever rented a U-Haul and I was not happy
Maxine TThis location was not a very good one. The truck I rented was not well kept in the back area it had tobacco ashes all over and a used condom rubber. Inside the cabin area was not bad apart from from some drinking straw rapping paper on the ground and in the cup holder. this location had no printer and didn't give me a contract to sign did everything on the computer and over charge me for and extra day... Not a good location
Sean MThe GM called me in regards to a complaint about the fuel charge. I had filled the truck to exactly how I received it but drove it a few miles from the store. By the time I get to the store to drop it off, the fuel reduced slightly, resulting in a surcharge! Never again!
Tiffany TThere needs to be someone to "Check out" the vehicle i.e. the condition, mileage, gas level etc. None of that was done. I had to put gas in the truck and I was still charged for gas upon return.
Ray EWhen I arrived to the location I checked in and the cashier said they had no ink so he could not give me a copy of the agreement. I should have known something was up then. The trip I took was to my house to pick up a sofa (2.5 miles from The Blue Store) drop it off at my friends house (almost 1 mile from my house) then back to The Blue Store (right at 2.4 miles) so total should have been close to 6 miles. When I turned in the truck it said that I had gone 36 miles. This is not possible. So running some kind of scam. If this is how you allow your vendors to treat customers might want to re-evaluate this location.
RICHARD FThey gave me the truck on a empty tank I put the gas back where it was and they charged me for gas no one ever went to inspect the truck before giving it to me I will never go back there very unprofessional.
Janelle MThis is one of the most shady place i ever did business with. They double charged me and is holding on to my money ... when i try to call them they all of a sudden stop answering my calls . will never ever ever go there again even if its free.
midline vThey are shady and I’ve never had a bad experience until this time. They are trying to take more more out of my account for no reason. I’m not authorizing this transaction.
Sharonda RNo protocol was followed at this location, and this needs to be addressed. Did not receive a contract and was given a truck without the fuel being verified. This caused us to have to place more fuel back in the truck that what we actually received.
Fitzroy CThere were a homeless couple inside the cabin
Rickover BWorst customer service
Katreena TWhen I went to the location “the blue store” 19th street Fort Lauderdale Florida. The guy was very unprofessional he did not do a inspection of the vehicle the back door was broken upon arrival. The fuel in vehicle was one notch above “E”. He never checked the mileage I had to demand that he check things out overall having the U-Haul s station there for pick up is a terrible idea, for years my family have rented with U-Haul and I never seen something so unorganized.
Keshonna LThe store was crowded and dirty. The u-haul agent wasn't able to answer basic questions and was misleading about pricing when I went in to confirm the reservation.
Jamekia JThe neighborhood is very unsafe and I had locals harassing me for money. The owner of the shop was very friendly and helpful.
Paul RVery disappointed. Truck had items and metal inside. Location did not work with me regarding the miles I had to use to come back to have them clean it. Nor the gas was compensated!! Very upset.
carchana cWHEN I RETURNED THE UNIT, NO ONE KNEW HOW TO REFUND ME FOR THE MILES THAT I DIDN'T USE AND STILL TIL THIS DAY I STILL HAVE NOT RECEIVED MY REFUND AND I'VE BEEN TRYING TO REACH THEM ABOUT MY REFUND BUT NOTHING .... VERY POOR SERVICE
Latoya AThe person who takes care of the u haul portion in store is rude and very hasty. The times in the website are not the times that he is "available." That is very inconvenient when you make a reservation for 8am and someone else in store tells you that the person who is in charge of the u haul reservations comes in at 10am-6pm
Emile JThe guy at the Davie/Flamingo Rd U haul was extremely helpful. And that's where it ends! The service from the company is absolutely awful! I did not get a truck and ended up going with another company. Customer service was terrible! Terrible! Terrible! They were not helpful they did not call back when they were supposed to on several occasions. I highly recommend going to a different company.
margaret c