Be open when you say you will be open online. It is in an awful location in Sumter and not safe. My original location truck had their catalytic converter stolen. They did not help to remedy this situation. Iï¸ had to make a call to 1-800 Uhaul. Iï¸ shouldn't need to do that! And then had to call the area manager to get the code to get the keys in Sumter. This was an awful experience all around. Iï¸ will NEVER rent a U-hail ever again!Bryce D.
Customer Reviews for The Bay Connection
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck was not clean and I was forced to switch from in person pick up to online. The mielage was screwed up so the site refused to let me enter the correct mileage and the help desk wait was an hour. When someone finally answered, I was told they could do nothing to help. I also paid for two dollies and the truck did not have either of them. Finally, the location for pick up was moved from where I reserved the truck to a location twenty miles farther from where I needed it.Benjamin W.
The lock for the black box was very difficult to unlock. Took an hour with customer service. Boxes should be numbered to minimize confusion. Person who called from store wouldn't answer their phone to offer support. Customer service took 30 mins to get on line. By far the worst U-Haul experience ever! Also the equipment I requested to be on my order wasn't on the truck. Making my move even harder.Michael C.
They charged me too much i want some of my money backjordan R.
El cliente no dejó un comentario.SANDRA T.
It took me an hour an a half to clean the trailer before I could use it. I would like to be reimburse for this inconvience.Harriett S.
Easy, quick pickup and drop off. Pleasant and courteous staff.John M.
El cliente no dejó un comentario.shakonda T.
Too much involved in processing the truck for pickup. I felt as though I was working for UhaulVirginia N.
El cliente no dejó un comentario.coby W.
El cliente no dejó un comentario.Jim R.
Tell the right place to pick up truck we were told to go to Camden to get it and had to turn around and go back to Sumter though that was done all wrong and then change extra for miles on your truck what about the miles on my truck for y'all's mistake would not use you again and would not tell others to use you plus told 3 different charges at one when we reserved the truck and then another when that call to pick up truck in Camden then after we got to Camden told the truck was in Sumter and another price when we pick up the truck.what about my miles on my truck running all around on a egg hunt.???fred F.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Quanisha M.
They told us where to park the trailer. Looked at our paperwork and said they would check it in and not worry about it, we were a day early dropping. We emailed them hours after it wasn't done. Called Uhaul 1800 number to get it fixed but they did not answer their phone. Had to drive to the drop location and ask personally, why it was not checked in. Then finally 2 hours later it was done but that way way after when the trailer was due.Jason B.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Mary Elizabeth S.
Have someone available for posted hours.Jamal C.
El cliente no dejó un comentario.LaQuanda E.
El cliente no dejó un comentario.mary N.
Y'all took too much money out of my account. I need it back. I only had one $19 truck. Which totals up to )67- you charge me a extra $128Maxine R.
El cliente no dejó un comentario.Alie B.
El cliente no dejó un comentario.KEVIN R.