Great guys
Adam Poplin
Customer Reviews for The Battery Terminal
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
3836 Winchester AveAshland, KY 41101
Services at this Location:
Office Hours
- Mon-Fri: 9 am–5 pm
- Sat: 8:30 am–1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Shannon Shoemaker- Rating:
- 5.0
All good here
Gerald Lowe- Rating:
- 5.0
If rental is going to be long distance, ensure the truck has cruise control.
Rodney Lucas- Rating:
- 5.0
Customer did not leave a comment.
Robin Mink- Rating:
- 5.0
Customer did not leave a comment.
Dino Dumonjic- Rating:
- 5.0
Customer did not leave a comment.
shawn walker- Rating:
- 5.0
Customer did not leave a comment.
Gustavo Guzman- Rating:
- 5.0
Good
Sherman Price | Overall Experience- Rating:
- 5.0
Great service and very friendly people 😊
Denise Brown- Rating:
- 5.0
Shaun and Matt and anyone else we have ever dealt with at this location are excellent representatives for Uhaul. They exceed at customer service in an age where it is almost extinct.
DAVID DYER- Rating:
- 5.0
Customer did not leave a comment.
PAUL FERGUSON- Rating:
- 5.0
Customer did not leave a comment.
Thomas Hensley- Rating:
- 3.0
Customer did not leave a comment.
Sean Blevins- Rating:
- 5.0
Can’t see you need to improve
Donald Caruthers- Rating:
- 4.0
Truck was very nasty inside it was gross
Christopher McCoy- Rating:
- 5.0
Customer did not leave a comment.
Cynthia Adam- Rating:
- 4.0
Customer did not leave a comment.
frank albert- Rating:
- 2.0
Make sure the location doesn't give out trucks that have check engine lights on yhe rental truck or holes in the tow dolly wheel wells.
Amanda Keith- Rating:
- 2.0
I ordered a utility dolly, furniture dolly, and some furniture pads. Most uhaul locations I have used in the past have had these addons (if ordered) in the back of the truck waiting for the consumer. I figured this one would be the same but after arriving at my house to pack things up I saw none of these items but I was charged for them. I would like a refund for the items I did not receive.
Kenny Bridges- Rating:
- 5.0
Customer did not leave a comment.
Paul Allison- Rating:
- 5.0
Customer did not leave a comment.
William McNeal- Rating:
- 5.0
Customer did not leave a comment.
Susan Tussey- Rating:
- 5.0
Customer did not leave a comment.
DAVID DYER- Rating:
- 5.0
Everyone was great
William Coffee- Rating:
- 5.0
Customer did not leave a comment.
Terry Keelin- Rating:
- 5.0
Customer did not leave a comment.
Roger Jones- Rating:
- 5.0
Great friendly service 👌
Stanley Pinson- Rating:
- 5.0
These guys are great, they do what eve they can to get you on the road in what you need, I’ve chose to stick with this location, me being a small young business people and places like this matter to us, will stick with this Loca
Adam Poplin- Rating:
- 5.0
Customer did not leave a comment.
Deborah Allen- Rating:
- 5.0
Excellent staff
Bill Justice- Rating:
- 5.0
Nothing. Great service!
Don WILLIAMS- Rating:
- 5.0
Matt the attendant was patient, kind, helpful, and professional. I greatly appreciate his assistance.
Bambi Deitch- Rating:
- 4.0
If a single older woman is picking up a box truck please try to give her one that has a grab bar on both drivers and passenger side. And maybe even a step stool. Otherwise it was worry free
Linda Santos-Fobos- Rating:
- 5.0
Grrrreat Serivce
CLAUDE STEVENS- Rating:
- 5.0
Customer did not leave a comment.
Michael New- Rating:
- 5.0
Customer did not leave a comment.
Mary Breiner- Rating:
- 5.0
Awsome Service !!!!!!
CLAUDE STEVENS- Rating:
- 1.0
Customer did not leave a comment.
Robert Conn- Rating:
- 5.0
Great place to Rent clean equipment from Good professional service !!
CLAUDE STEVENS- Rating:
- 5.0
Awesome job
John Smith- Rating:
- 5.0
It was about to storm the day of my rental. The staff suggested I gat a cargo van. Was the best thing of the day. Extremely helpful.
Virgina Clarke- Rating:
- 3.0
Customer did not leave a comment.
Jeremy Holbrook- Rating:
- 5.0
See above comment
Edward Faeth- Rating:
- 5.0
These guys are awesome! Seriously! Friendly, professional, and accommodating. Made renting and returning a truck quick and simple. Would absolutely recommend this place and will do business with them myself again.
Dimitri Smirnov- Rating:
- 5.0
Team was quick and efficient with pick up and drop off. Highly recommend them!
Anthony Hanshaw- Rating:
- 3.0
Customer did not leave a comment.
April WILSON- Rating:
- 5.0
Customer did not leave a comment.
Alexys Carter- Rating:
- 5.0
The staff at the Battery Terminal were very professional and helpful. The truck seemed well maintained, clean, and worked perfectly for this out of town move.
TIM EADES- Rating:
- 4.0
Customer did not leave a comment.
James Barlip- Rating:
- 5.0
Customer did not leave a comment.
Dale Reliford- Rating:
- 5.0
N/A
Timothy McCoy- Rating:
- 4.0
Customer did not leave a comment.
Roman Goriainov- Rating:
- 2.0
The location was closed and did not respond to phone calls. After hours drop off location was unclear and the only guidance to help facilitate drop off was to “use the App” which was not functioning.
James Rodehaver- Rating:
- 5.0
Larches needs lubrication
Curtis Holbrook- Rating:
- 1.0
Don’t be rude and talk to the customers like they’re dumb. Include the dolly’s the customer paid for with the truck instead of making the customer drive back to pick them up. Tell the customer about the $20 charge for dropping the truck off after hours before they agree to drop the truck off after hours
MELISSA NICHOLAS- Rating:
- 5.0
Customer did not leave a comment.
Barry Duncan- Rating:
- 5.0
Customer did not leave a comment.
John Carter- Rating:
- 5.0
Customer did not leave a comment.
DONALD LAMBERT- Rating:
- 4.0
Customer did not leave a comment.
Audra Thomas- Rating:
- 5.0
I think All the staff here are knowledgeable and friendly and are always willing to what it takes to help their customers. Thanks!
Peggy Fisher- Rating:
- 2.0
The guy was rude joking around and tells my wife when he asked me a question about my card and I didn’t hear him cause I’m deaf and tells my wife he’s not gonna hear me away plus the price was to high in mileage and u have poor promotions on your telling everyone that the cargo van is 1995a day when I spend over 400 on renting it from the beginning
John Cooley- Rating:
- 5.0
Customer did not leave a comment.
Alexander Christie- Rating:
- 5.0
longer hours
CRAIG PINKERTON- Rating:
- 3.0
Customer did not leave a comment.
john slone- Rating:
- 5.0
Customer did not leave a comment.
Richard Potter- Rating:
- 5.0
The employees at this location made the experience excellent. They were Extremely helpful and professional. Top notch staff at this location. A+++++
Robert Musser- Rating:
- 3.0
Customer did not leave a comment.
Kelvin Mauk- Rating:
- 5.0
Always fabulous service here. Thanks again Peg look at that vintage
Peggy Fisher- Rating:
- 5.0
NOTHING.. HAD A GREAT EXPERIENCE
MISTY ALLEY- Rating:
- 4.0
Customer did not leave a comment.
Teresa Stout- Rating:
- 5.0
Customer did not leave a comment.
Dustin Milam- Rating:
- 4.0
Customer did not leave a comment.
Mary Felty- Rating:
- 5.0
Friendly service and ready on time for pickup!
Jason Reffitt- Rating:
- 5.0
Awesome experience as usual!! Fantastic people to work with!!
ASTOR HATTON- Rating:
- 5.0
We stopped of the truck by 8am on Sunday April 16th and no one was at the facility.
Angelia Spencer- Rating:
- 5.0
Customer did not leave a comment.
Joe Campbell- Rating:
- 5.0
Good job
George Nunley- Rating:
- 5.0
I would like to give the clerk helping me with the rental a great report. His name is Mike and he was wonderful he took his time explaining the rental process and went as far as giving me his personal cell number just in case I needed anything from him very professional so big thank you to Mike.
BRIAN CUNNINGHAM- Rating:
- 5.0
Customer did not leave a comment.
Freda Ross- Rating:
- 5.0
Customer did not leave a comment.
William Hughes- Rating:
- 5.0
Customer did not leave a comment.
Renee Miller- Rating:
- 5.0
Very helpful and efficient
Andrew Nunley- Rating:
- 5.0
Customer did not leave a comment.
Mike Slone- Rating:
- 5.0
Customer did not leave a comment.
debbie cook- Rating:
- 5.0
Nothing; very helpful and accommodating
Katrina Bobbitt- Rating:
- 5.0
Customer did not leave a comment.
Zhonna Carter- Rating:
- 5.0
Nothing. Fantastic customer service and the truck was clean and ran great.
Catherine Stewart- Rating:
- 3.0
The worker helped me unload but forgot to check me in so I ended up calling the next day and then I received an email. Good location though.
Jane Brammer- Rating:
- 5.0
Customer did not leave a comment.
Vicki Carrier- Rating:
- 4.0
Easy Access!
Joshua Wollard- Rating:
- 5.0
Customer did not leave a comment.
Contessa Love- Rating:
- 5.0
Customer did not leave a comment.
Timothy Newman- Rating:
- 5.0
Customer did not leave a comment.
John Tomlin- Rating:
- 5.0
Customer did not leave a comment.
Kevin Smith- Rating:
- 5.0
Wipe down the windows and doors. Everything else was great and clean
Blake Rice- Rating:
- 5.0
Customer did not leave a comment.
Catherine Childers- Rating:
- 5.0
Amazing service from this location!!!
Josh Childers- Rating:
- 4.0
𝑻𝒉𝒆𝒓𝒆 𝒘𝒂𝒔 𝒂 𝒔𝒕𝒐𝒏𝒈 𝒂𝒏𝒕𝒊𝒇𝒓𝒆𝒆𝒛𝒆 𝒐𝒅𝒐𝒓 𝒘𝒉𝒆𝒏 𝒓𝒖𝒏𝒏𝒊𝒏𝒈 𝒉𝒆𝒂𝒕𝒆𝒓. 𝑬𝒗𝒆𝒓𝒚𝒕𝒉𝒊𝒏𝒈 𝒆𝒍𝒔𝒆 𝒘𝒂𝒔 𝒈𝒓𝒆𝒂𝒕! 𝑹𝒂𝒏𝒅𝒂𝒍 𝒘𝒉𝒐 𝒓𝒆𝒏𝒕𝒆𝒅 𝒕𝒉𝒆 𝒕𝒓𝒖𝒗𝒌 𝒕𝒐 𝒎𝒆 𝒘𝒂𝒔 𝒗𝒆𝒓𝒚 𝒉𝒆𝒍𝒑𝒇𝒖𝒍!
TARRI BOZARD- Rating:
- 5.0
Customer did not leave a comment.
RONALD CLARK- Rating:
- 3.0
Customer did not leave a comment.
Kathleen Bray- Rating:
- 5.0
They did an excellent job of (1) helping me find my storage unit, (2) backing my personal content loaded 15 foot U-HAUL truck next to the storage unit & also temporarily driving my empty 15 back outside next to a busy highway so that I could return the empty 15 foot U-HAUL truck to where I had parked my personal vehicle at the original location where I had rented the 15 foot U-HAUL truck. Thanks so much guys! Bennett Porterie
Louis Porterie | Reservation- Rating:
- 5.0
Customer did not leave a comment.
Daryl Ashley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ciara Gussler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Orville Cantrell | Overall Experience- Rating:
- 4.0
Everything went smoothly.
Joel Turner | Reservation- Rating:
- 5.0
Great staff.
Quinton Ray | Reservation- Rating:
- 5.0
Convenient location, easy access to load and unload the storage units.
Grant Mueller | Overall Experience- Rating:
- 5.0
I relocated somewhere else actually and did not end up needing a storage unit at all
Alicia Colter | ReservationAdditional Services at this Location
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Moving Trucks
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Self-Storage
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Moving Supplies
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