Comentarios del cliente para The Barn

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Barn

Grado total:

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kelly s. en

Grado:

Our truck leaked water and smelled like smoke. The Barn employee was rude and the place stunk. Very unhappy with my ruined beds.

BRIAN O. en

Grado:

El cliente no dejó un comentario.

Patricia F. en

Grado:

Everything was great

JOEL M. en

Grado:

El cliente no dejó un comentario.

Wyatt M. en

Grado:

I was over charged 140.00$ on my last rental

Charles C. en

Grado:

El cliente no dejó un comentario.

Jack H. en

Grado:

A great location and service.

virgil s. en

Grado:

Best customer any were

george w. en

Grado:

El cliente no dejó un comentario.

Brian P. en

Grado:

El cliente no dejó un comentario.

virgil s. en

Grado:

El cliente no dejó un comentario.

Jack H. en

Grado:

Great service, always.

Leslie E. en

Grado:

El cliente no dejó un comentario.

Elaine H. en

Grado:

El cliente no dejó un comentario.

Elden G. en

Grado:

I was over charged for the appliance dolly... Now I have to call the company to get a refund...

greg s. en

Grado:

El cliente no dejó un comentario.

Allen H. en

Grado:

I went online two days before and found the trailer I wanted at 4 places in Clarksville, Tn. The day I drove up there I was refused rental of it at 2 places and had to wait 1 1/2 hours at 3rd place after 1 hour of looking/driving at your locations. YOUR online site stated you would rent for city to city run and drop off and stated they were available. It cost time, stressed me and I will remember this. I'm sure Uhaul will have a good laugh over it.

GREG B. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

The truck shook uncontrollably anytime it went over 60 mph. There were newer trucks on the lot and it seemed we were given the oldest truck for some reason maybe because we were picking it up before they opened. It made for a very long day on the road. It was a quart low of oil when I picked it up, and it sounds like there is something lose in the suspension on the left front of the truck. Overall the equipment was very disappointing, I would have turned it in if I had gotten up to speed before loading.

joseph s. en

Grado:

El cliente no dejó un comentario.

Kimberly M. en

Grado:

We have had excellent customer service!

Ken C. en

Grado:

The Barn has always been my preferred location for renting U-Haul

Richard R. en

Grado:

This place was great, friendly, and personable. Would be happy to do business with them again.

donald w. en

Grado:

El cliente no dejó un comentario.

ben h. en

Grado:

I was talked out of the truck I should’ve taken and given the biggest piece of garbage I had ever driven couldn’t go over 60 mph without being shook to death

alesia r. en

Grado:

El cliente no dejó un comentario.

Ray W. en

Grado:

Very friendly and helpful

Troy M. en

Grado:

El cliente no dejó un comentario.

Kelly H. en

Grado:

The pick up/drop off location was convenient. The inside of the establishment was not clean and was very cluttered. The gentleman who assisted me did not tell me how much was being charged to my card, but other than that, he was nice. Not much of a talker, but was polite when he did speak.

HABITAT F. en

Grado:

El cliente no dejó un comentario.

MIKE M. en

Grado:

El cliente no dejó un comentario.

bethany h. en

Grado:

El cliente no dejó un comentario.

mona r. en

Grado:

No constructive criticism to offer. I had great service and the personnel were professional, friendly, and helpful.

Jacob L. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

El cliente no dejó un comentario.

robert t. en

Grado:

The truck I rented was a piece of crap and I told the guy at the barn it was unsafe and I was not goin to use it I wanted another truck or I wanted a refund and he started cursing at me and told me to leave I am very unsatisfied and don't recommend this location to anyone uhaul will not get my business anymore

Kristen S. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

Uhaul charged me an extra $100 because they listed my destination as "Nashville" and not my address I gave them of my home at 189 Wiley Branch Rd, Dickson, Tenn, 30755.

Caleb M. en

Grado:

El cliente no dejó un comentario.

Gene A. en

Grado:

El cliente no dejó un comentario.

dan f. en

Grado:

El cliente no dejó un comentario.

Chris L. en

Grado:

El cliente no dejó un comentario.

JAMES R. en

Grado:

Give away free goats

Mary M. en

Grado:

El cliente no dejó un comentario.

Josh P. en

Grado:

El cliente no dejó un comentario.

david v. en

Grado:

El cliente no dejó un comentario.

roberto m. en

Grado:

El cliente no dejó un comentario.

ursura j. en

Grado:

Earlier hours for pickup. 9:30 is late to get started in the morning.

ANDREW U. en

Grado:

Don't lie on your website about how many trucks are open so I'm not disappointed when I get there and there are no 15 ft trucks

ZEBEDE A. en

Grado:

El cliente no dejó un comentario.

Jack H. en

Grado:

Nobody to accept the return 30 minutes after posted opening time.

Keith H. en

Grado:

El cliente no dejó un comentario.

timmy h. en

Grado:

I did not receive my sales receipt after completing the transaction. I receive this survey but not the receipt.

Randy S. en

Grado:

The person was nice and got the paperwork done quickly.

Jim B. en

Grado:

He is the nicest and friendliest person i ever dealt with at a Uhaul dealer.

allan b. en

Grado:

Very friendly and helpful. Will use this location again.

connie j. en

Grado:

El cliente no dejó un comentario.

jeffrey j. en

Grado:

Nice people run this U Haul and the trucks are always clean.

STEVEN P. en

Grado:

El cliente no dejó un comentario.

linda e. en

Grado:

El cliente no dejó un comentario.

troy j. en

Grado:

El cliente no dejó un comentario.

brandi t. en

Grado:

They were Awesome!

MARGARET D. en

Grado:

It was easy and fast. I was very please. They had every size of trailer and truck.

linda e. en

Grado:

Everyone treated us like family,a joyful experience

Peggy M. en

Grado:

El cliente no dejó un comentario.

elaine h. en

Grado:

Clean out your trailers before renting to another person. Also, make very sure the tires are in good shape.

Keith H. en

Grado:

Make your system easier for your agents to use. It is very burdensome and takes a long time to check a vehicle back in.

larry b. en

Grado:

Stop charging a different price when they return the equipment. When I rented my appliance dolly. I was charged $11.27, when I returned the dolly the guy informed me that Uhaul will be charging me $11.28. 1 penny may not sound like a lot, but when you do that thousands of times a day, you can buy a new truck a day. I will call my bank and let them know of the scam uhaul is pulling a fight that one penny. Stop STEALING from your customers ...

STEVEN P. en

Grado:

El cliente no dejó un comentario.

Sylvia R. en

Grado:

The Barn just told us where the truck was did not show us the truck. He was not clear on the charges. Our rental was for two days. The bill is not clear I was told $40 per day with 48 miles allowed. Plus $.40 per mile over the 48 and $14.00 for the insurance. That would be $94.00 plus tax. My bill was $158 plus tax. What is the extra $64 for? And what the heck is an environmental fee? Insurance? $14 per DAY? $5110 per year? Really? The windows in the truck were filthy. The exterior was not much better. Cab and Cargo lights did not work. I had to use a flashlight to see what I was doing in the cab and loading.

nelson m. en

Grado:

When we got home with the truck and opened it up, the back of the truck had about an inch of water in it. We called and reported it to the UHAUL dealer, because we didn't want anyone to think we had done something to the truck.

Brian B. en

Grado:

The old man that you check into with has an additude problem, smarted off to me and acted like I was stupid for not getting the insurance. He asked if I got insurance online and I said no, he said "you didn't pay the $14?!" Like I was dumb! I've rented uhauls from here before with my mom and he has had additude before. He's a grumpy old man.

robert b. en

Grado:

None really, although the retail section of the operation is a junky mess.

samuel c. en

Grado:

El cliente no dejó un comentario.

Heather G. en

Grado:

Again, my bank was overcharged for this. I had the equipment for 3 days and was charged for 4 days. This is the 2nd time it has happened.

Jim T. en

Grado:

El cliente no dejó un comentario.

fleming g. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Jimmy H. en

Grado:

I paid for 2 dollies but they weren't on uhaul. Will I be reimbursed? I told the man that worked there.

SANDRA M. en

Grado:

El cliente no dejó un comentario.

keyvan h. en

Grado:

El cliente no dejó un comentario.

JOE J. en

Grado:

El cliente no dejó un comentario.

Josh S. en

Grado:

El cliente no dejó un comentario.

Wyatt m. en

Grado:

El cliente no dejó un comentario.

steven r. en

Grado:

El cliente no dejó un comentario.

TOMMY B. en

Grado:

Knowing UHaul is an American icon company that refuses to acknowledge veterans with a discount is disheartening. Please reconsider.

JOE J. en

Grado:

El cliente no dejó un comentario.

Eli B. en

Grado:

El cliente no dejó un comentario.

michael e. en

Grado:

El cliente no dejó un comentario.

beverly g. en

Grado:

Fix your slow computer.v

Michael S. en

Grado:

El cliente no dejó un comentario.

GARY C. en

Grado:

Nothing you are doing a very good job

neville m. en

Grado:

Had a troubling experience, after requesting trailer via the Barn learned that location does not open until 9:30am. Called Dickson Car Care which opens at 7:30 am and learned they would not book a trailer as I already had a reservation number in Uhaul system, said I needed to call Uhaul customer service to transfer my request. Called customer service, on hold extended period talked to several people, the last said my reservation was transferred from the Barn to Dickson Car Care. On Sunday afternoon received a text saying my trailer would be available at 7:30am Monday at the Barn. Then received call from gentleman at Barn saying reservation still showed his location but he doesn’t open until 9:30 am. He agreed to wait a little past his scheduled closing time and we were able to arrive and pick up trailer Sunday evening. I am very disappointed with UHaul customer service, they clearly did not follow through on transferring my reservation from the Barn to Dickson Car Care and they also clearly don’t know the hours of operation of their contractor, the Barn. I expected much better from your company.

kevin b. en

Grado:

I almost threw my back out trying to lift the tongue of the trailer up so I could put it on my hitch. You should have some sort of jack on the trailers.

john l. en

Grado:

Our experience was very odd and .... wrong. We picked up the truck, describing our planned use - moving a light load 270 miles from Dickson, TN to Winchester, Ky on Saturday, then returning on the following Thursday. When we returned the truck and mentioned our trip to KY, the gentleman stated that he had signed us up for around-town usage at nearly double the mileage rate, and he wished he had known - the rental amount would not be so high had he set us up for two one-way trips.. As a renter, we asked for a plan and assumed that was the term of the agreement - we could not know that the stated 0.99 / mile rate was incorrect for our planned usage - we counted on the UHaul representative to know how to set up the rental contract codes. There was no way we could have caught the fact that he coded our rental incorrectly. Upon his sharing of this "mis-code' at the return, we said we did tell him, and he indicated that because the rental was entered as in-town, there was no way to correct. We were basically greatly over-charged and he does not think he was the ability or authority to change the agreement. As for recommending this location to others, I wonder how far can this logic be applied? If you rent a small trailer and it is set up as a huge truck, can you really not make a correction upon return? It just did not make sense - what more can a renter do than communicate the intent of the rental and trust the renter to either set up the contract correctly, or correct the contract upon return? I strongly believe there should be some way at this point to make a correction and refund a portion of our payment (around $300). We did not use this truck around town - and we communicated that usage on the front-end of the transaction. And, the bottom line is that we did not use the truck $944.23 worth. This was all very frustrating and disappointing.

Steve S. en

Grado:

Car hauler had flat tire

CHARLES M. en

Grado:

Not a thing that location is great.

harry m. en

Grado:

not the location on the contract but the owner was more than happy to check the truck in.

Tim K. en

Grado:

Great service

alan w. en

Grado:

El cliente no dejó un comentario.