The online/phone app rental process was truly a nightmare. The app could not find my location at all, even used a 2nd phone and app still didn't work. I was able to go through the process using the web browser of my phone. It took over 30 minutes to get the keys for the truck. Once that was done the key didn't work in the ignition, I had to wiggle the key for a few minutes to get the key to turn. The truck worked as expected but we did realize that the passenger door does not open from the inside once we got to our destination. I had to open from the outside. I think both the ignition and passenger door need to be checked and fixed. The return process was a bit easier but time consuming and I still was unable to use the app to do the return process.
Amanda C
Customer Reviews for The Bargain Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I loved the ease of using this location at Bargain Barn in Willow Spring. I was able to bring the unwanted items I wanted to donate to the Bargain Barn instead of making another trip to somewhere else. The ladies that helped me on the first day and the young man that helped me on the second day were all very nice and polite and I appreciated them all. I'd definitely come back to rent from them.
JAMIE PKind lady
ryan chave hard time to check out the Truck and then they put wrong truck on my receipt. when I return the truck, put wrong mileage on my receipt and change my credit card more than usage. It was a horrible experience.
akhtar mWe used this service to pick up a table since we do not own a truck, but I have to say I am pretty disappointed. No one was ever available on the live chat, so had the local store not been open for us to get the keys, we would have been out of luck. In addition, the company is very very greedy with their charges. They charge $1.19 per mile driven and expect you to fill up the gas. The gas makes sense but over a dollar per mile is insane. Very disappointing. For less that 40 miles of driving and a 3 hour rental our total cost was about $110. So they say the flat rate is $19.99 or $29.99 but expect to pay quadruple that and don’t bet on getting any equipment or help unless you want to pay much more. We didn’t even use equipment. I will not be using this service again with these prices and poor live chat customer support.
Hannah MGreat service. Owner was so helpful and polite and it was an easy pickup
Rebecca OA++++++ 1000% great location, friendly staff, accommodating and thorough.
William STotal surprise! They came out and made sure I was taken care of!
Michael SI recently had the pleasure of using the U-haul truck pick-up service at The Bargain Barn located at 2895 Hwy 42, Willow Spring, NC 27592, and I must say, the experience was nothing short of outstanding! From the moment I entered the location, I was greeted with a warm and welcoming atmosphere. The lady at the front desk was the epitome of professionalism and courtesy. Her politeness truly stood out, making me feel at ease instantly. Throughout the process, she was attentive, ensuring I understood every detail and answering any questions I had with patience and clarity. What could have been a potentially stressful and tedious task turned into a smooth and hassle-free experience, primarily due to her exemplary customer service. It's evident that this location prioritizes its customers, ensuring that they leave satisfied and well-taken care of. I would wholeheartedly recommend the U-haul service at The Bargain Barn to anyone in need. Their combination of top-notch equipment and stellar customer service truly sets them apart. If you're in the area and require a U-haul service, do yourself a favor and visit this location – you won't be disappointed!
Duran MVery friendly and helpful, will do business here again
Bryan GTry to scam me 39.00 on a 19.99 truck rental plus 75 insurance plus ,plus , and extremely Rude , vaginitis barn NC
Monte HEven though it took Uhaul three shots to get me a good drop off location, the staff was nice and helpful. It was just significantly further the my original choice.
whited jYou have to change the Hours of operation they open at (11 am) ,I was there to pick up my equipment on Sunday 10. am bud they open at 11 am wasn't their foul They have that posted and think that Uhaul doesn't have the correct hours of operations
felipe bOnline process was easy. The location is convenient to me & check-in was quick. The lady told me where to drop the keys when I was done. I would recommend this U-haul location.
Wanda MGreat experience! Moving is so stressful and they made this part of it easy as pie, in and out. Truly appreciated!
Deborah DThe lady was very helpful
Mae BEquipment should have been inspected for tire damage and faulty lights prior to me picking up.
Ronald SBargain Barn was staffed with friendly, knowledgeable, and helpful folks. They were very patient explaining how the rental process worked even though they were busy most of the time. They helped me out with a problem when UHaul attempted to overcharge me for gas when I got my bill the next day. When I picked up the truck it had a quarter tank of gas and that's what it had when I dropped it off but for some reason when I got the bill, UHaul was showing the fuel gauge at 1/16th full which was wrong. When I called Bargain Barn, they looked at the gauge in the truck again (and even took a picture of it) and confirmed to UHaul that it was at 1/4 tank so UHaul refunded me nearly $80 that they had overcharged me for.
Rolf GWonderful experience
Brittany RLaura is a rock star!
Carrie PRented on Friday told them need one day or two days. Said I could return and if only one day used I would be credited back for second day. I did return on Saturday in which was only one day rental, but business said they wouldn’t credit back my second day. I want my one day credited back because I only used one day but charged me two day rental.
Garry CCustomer Service is awful… I would never go there anymore.
Samuel BMy reservation was moved and they added services I didn’t request. Truck was dirty from the inside and when I went to connect the car trailer no one came to double check it was well connected.
Samuel BHelpful staff and Great Experience
Michelle SFacility was a little full with UHAUL trucks and trailers which made it a little difficult to maneuver to park the 6x12 trailer.
Jack AI ordered 1/2 dozen moving pads but they were not on the truck when I picked it up at night. I contacted Bargain Barn but they never replied
Steven Sthey have number of very large potholes throughout the driving areas
Steven SI think the person deliberately tried to short me 2 blankets. she claimed I only rented 10, come on 10? do you rent in bunches of 10? what she was relying on was I wouldn't count them and she could pocket 2.
Scott JVery friendly and helpful
Thomas HRealize that this store does not open until 10 am. If you need to pick up before 10, you need to do it on your cell phone. Find out how to do it before pick up day. U-Haul customer service reps will transfer you to scheduling, or they simply disconnect your call. I spent nearly 1hour on hold when I tried to pick up my truck at 8:30 as I was told that it would be ready. Fortunately, we were able to find the business owner’s phone number, and she talked us through the I-Phone process. She told us that her store should never have been scheduled for pick up before 10 am. You are wasting your time trying to phone U-Haul in the morning. You simply are put on hold or disconnected. Once I got the truck, the gas tank was not full. I had to go to a gas station and pump $121 of gas before I started my packing. This was balanced out at drop off, but it added another 15 minutes to the delay of more than an hour. Not a very good start to my experience.
Frederick HTha associate charge me 60 miles more than the distance after I told him that was too many miles. I told them that I would pick a drop off destination but they choose one so the place I took it to wouldn't except it. I had three bad experiences with three of your Charlotte drop off locations.
Micah LStaff was very friendly and helpful.
John FI filed a complaint for reimbursement. Haven’t heard anything! Very disappointed
Mehmet CMake sure the owners know how to operate the hitch assembly. We had serious issues and almost had a severe crash. The location staff was amazing and helpful but the trailer was not 100%. The hitch clamp was damaged and failed.
Brian PKeep doing what you are doing. Service has always been excellent at U-Haul. Thank you!
Thomas OThis was by far an excellent experience that I would use this location and highly recommend. Thank you for being great help. Kindness and courtesy is here.
Mark ANothing
Donna LThe service is always top notch!
mike GCustomer service was excellent. The lady at the Bargain Barn went above and beyond we here customer service skills. Super kind and her shop is pretty great too. Thank you
Destiny PGreat U-haul location. Friendly staff. Easy pickup.
Robert AWas very disappointed and would not use uhaul if this is the place I’m referred to. I checked into using a Penske truck and should have. Sure wasn’t worth the price. Personnel wasn’t even on the property
Cherry IStaff at this location was busy with Thrift and consignment merchandise. We were told to drop it on the lot and would send email when they had a chance to check it in
warren cConveniently located and easy process.
Brian BI would suggest to not rent out a vehicle that hasn’t been cleaned. She did the best she could and put air freshener in. Not her fault it was rented back to back. I know from now own not to rent a van always rented a truck before but not available. Overall I had a great experience.
Christy JThe truck was dirty with food crumbs, dirt, etc. Other than that, everything was good.
Rebecca WKeep being on time was good for me
ervin hVery good experience. Trailer was in excellent condition with new tires. It worked perfectly for the job at hand. Location was very easy to deal with and I will use them again. I liked being able to self-check in before my trip. I was able to get the needed ball for my truck before getting to the location as the one I had was unknowningly not rated high enough.
Douglas S