Customer Reviews for The Autobahn Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)

337 reviews

2224 Bedford St   Johnstown, PA 15904

(814) 266-3128

Office Hours

  • Mon-Fri: 12 pm–5:30 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(814) 266-3128

2224 Bedford St
Johnstown, PA 15904

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–5:30 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was smooth and excellent exerience. Thank you!

kimberly mackall 
Rating:
3.0

The guy was really nice but the pictures for the pre-drive appraisal weren't updated and I had to take pictures of damage that wasn't documented. The truck also had issues starting in the morning, took 20 minutes to get it started.

JESSICA BRINDLE 
Rating:
5.0

Nothing

Ken Shreve 
Rating:
1.0

Truck was blocked in by snow and had very little fuel. After returning the truck got charged 30$ for having the gage within gallon of where it started then charged an additional 36$ from the location for who knows what absolute bs

Tucker Kushner 
Rating:
4.0

Customer did not leave a comment.

Gregory Mastovich 
Rating:
2.0

Weather stripping on both doors is worn down to the point that outside noise and wind came in unhindered and made the drive extremely loud and cold during my drive, which was extremely uncomfortable. It is apparent cigarettes were smoked in the cab as the smell was nauseating. Neither door closed on the first try and had to be slammed to close completely. The transmission obviously needs service, as the vehicle struggled to pass 3rd gear

Ryan Devine 
Rating:
1.0

I would not ever go back here again I dropped it off there on a Saturday and on the following Monday another U-Haul called asking me if I still needed my U-Haul they didn't know I had turned it in. And as of today almost a week later I still haven't got my refund back yet.

Misty Spradlin 
Rating:
3.0

Not swept out, dirty cup holder

Adam Messick 
Rating:
5.0

Ensure there are furniture pads available at this location.

William Gilbert 
Rating:
5.0

Great and fast service!

Ronald Hornick 
Rating:
3.0

Customer did not leave a comment.

STEVEN FELTON 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGH BARGER 
Rating:
5.0

Great service. Quick too. We could start our move quite quickly.

rita davis 
Rating:
5.0

Customer did not leave a comment.

William Getty 
Rating:
5.0

Customer did not leave a comment.

joseph rulli 
Rating:
5.0

Customer did not leave a comment.

Paul Kuzminsky 
Rating:
4.0

Fast and easy return.

David PITKINS 
Rating:
5.0

Brian was awesome to work with, very very simple procedure from start to finish.

brian swope 
Rating:
1.0

Ran credit card before taking possession Plans changed … returned vehicle and huge discrepancy in what is owed and now fighting to get it back Pissed off

Marcy Galliker 
Rating:
5.0

Customer did not leave a comment.

Janea Smith 
Rating:
4.0

Customer did not leave a comment.

gerald jerome 
Rating:
1.0

The truck was dirty and smelly when I got it and returned it the same way and I got charged a $25 cleaning fee! Ridiculous

Chelsea Mallozzi 
Rating:
3.0

Cruise control on trucks for long distance moves. Power outlet not working.

Jelden Arcilla 
Rating:
5.0

Customer did not leave a comment.

gerald jerome 
Rating:
5.0

Customer did not leave a comment.

TIMUR VALEEV 
Rating:
5.0

Customer did not leave a comment.

Scott Hemminger 
Rating:
5.0

Everything was efficient, easy to hookup and pullout

Michael Kiser 
Rating:
3.0

Heated lockbox

MaKayla Rohrabaugh  
Rating:
5.0

Customer did not leave a comment.

peggy shaffer 
Rating:
4.0

I drove from johnstown to altoona twice in one day. It cost me $100.00 in gas, which I thought was extremely pricey. Dont know if there was some kind of defect in truck. I will say the gentleman that helped me was very nice. Also, the cost for mileage is quite pricey.

Mary Barczak 
Rating:
3.0

Customer did not leave a comment.

michael schiffhauer 
Rating:
3.0

It’s just a drop and go. No one there. All I can do is hope that they checked the vehicle to see the pads weee there and the gas was accurate

Bruce Griffith 
Rating:
4.0

Customer did not leave a comment.

William Price 
Rating:
5.0

Customer did not leave a comment.

tim campbell 
Rating:
5.0

Customer did not leave a comment.

garen black 
Rating:
5.0

Brian was polite and made me laugh after a stressful move...

Floyd Jennings 
Rating:
5.0

Signage in the u-haul lot directing to the orange drop-box

Francis Scarsella 
Rating:
5.0

Customer did not leave a comment.

patricia etsitty 
Rating:
1.0

Have the truck in the correct location where I was supposed to pick it up Service the truck Leave moving blankets in truck - I ordered 2 dozen - there were none!

Duncan Round 
Rating:
3.0

Customer did not leave a comment.

Richard Kaltreider 
Rating:
5.0

Customer did not leave a comment.

Heather Trainor 
Rating:
5.0

Can you send me a receipt? Thank you

heidi reed 
Rating:
5.0

Friendly staff and good service.

Jamil Hassan 
Rating:
5.0

Customer did not leave a comment.

Eduvijes DelValle 
Rating:
5.0

The pick up very quick and customer service was good

susan hershey 
Rating:
5.0

Customer did not leave a comment.

dorothy mock 
Rating:
5.0

Wonderful customer service representative!

Tony Webber 
Rating:
3.0

Customer did not leave a comment.

JAMES LEE 
Rating:
5.0

Brian was extremely helpful and one of the nicest gentleman I have dealt with.

BRENDA CROUSE 
Rating:
3.0

Customer did not leave a comment.

JOHN STAPLETON 
Rating:
1.0

Make sure keys are there for the truck we kept getting brun around took hours to get a truck. Very dissatisfied

dottie gardiner 
Rating:
2.0

Basic maintenance. The windshield wipers were broke and the vehicle sounded terrible when accelerating

chalena dona 
Rating:
4.0

Good service Easy pickup and return

EUGENE JOSEPH DODARO 
Rating:
4.0

Customer did not leave a comment.

Roland Maust 
Rating:
5.0

Customer did not leave a comment.

Mark David Caldon 
Rating:
3.0

I feel that the hauling trailer should have an adjustable jack with a standing wheel with a lock in place. This would help to adjust the height level of the trailer to hook up to a truck hitch( instead having to lift dead weight of the entire trailer off the ground to place on a truck hitch!!!. Plus the salesman should of came out to help my husband lift the U-haul trailer tongue onto our truck hitch. ( the trailer tongue was extremely heavy. I could not just stand watch my husband try and lift it my himself..I helped my husband lift the trailer, but I was not much help, he lifted the brunt of the load and my husband pulled a back muscle!) off to the chiropractor he goes.

Laurie Shaffer 
Rating:
5.0

Customer did not leave a comment.

veronica medera 
Rating:
5.0

Customer did not leave a comment.

Robert Cougle 
Rating:
5.0

Customer did not leave a comment.

jacquey sprinkle 
Rating:
5.0

Customer did not leave a comment.

Poojan Patel 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SIERS 
Rating:
1.0

Online return sucks; after trying multiple times, I finally called Customer Service to notify them that it wasn't working and she told me I'll be charged $20 for not using return online...plus I returned my equipment a 24 hrs early ....very bad experience!!

Nellie Timko 
Rating:
3.0

Customer did not leave a comment.

john jamison 
Rating:
2.0

Location and area to keep my vehicle when I picked up the u-haul was not well maintained and a sketchy area. The U-haul was filthy!

Shannon Weiss 
Rating:
5.0

Customer did not leave a comment.

jim mentch 
Rating:
3.0

Customer did not leave a comment.

Laura McMillen 
Rating:
3.0

Not much. This was basically a used car lot that rented an adjacent lot to store the trucks. Pretty bare bones operation.

Gary Balionis 
Rating:
3.0

This is a small drop-off lot but the personnel were friendly. I would rather take my truck here for drop-off than the big Uhaul facility.

STEPHANIE CAHILL 
Rating:
5.0

Customer did not leave a comment.

taycha castro 
Rating:
5.0

Customer did not leave a comment.

JOHN BAYWOOD 
Rating:
5.0

I absolutely love this location he is alwAys kind and the trucks always clean. I actually travel to use this location and recommend them highly! There is never been a problem both times I’ve rented ....

Jennifer Spinelli 
Rating:
5.0

Customer did not leave a comment.

charlotte hagan 
Rating:
5.0

Customer did not leave a comment.

patricia oldrati 
Rating:
5.0

Very easy to schedule! Clean truck and met all expectations!

Cameron Neuts 
Rating:
5.0

NOT A THING, EVERYTHING WAS EXCELLENT✅

Robert Baumann 
Rating:
5.0

great service, clean equipment, best place to rent.

brian zimmerman 
Rating:
5.0

Customer did not leave a comment.

Paul Bonus 
Rating:
5.0

Customer did not leave a comment.

Tabitha Young 
Rating:
5.0

Customer did not leave a comment.

Mark Blough 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE ROBERTS 
Rating:
3.0

dropped off afterhours

Jonathan Van Dermark 
Rating:
4.0

Customer did not leave a comment.

Sharron Hauger 
Rating:
5.0

Customer did not leave a comment.

Joseph Kawaihae 
Rating:
4.0

Customer did not leave a comment.

charles platt 
Rating:
2.0

I noted the vehicled was not clean when I got it. I even uploaded pictures. I noted the same dirt when I dropped it off and Uhaul charged me the cleaning fee. Wow! Thats wrong!

Christy Orie 
Rating:
4.0

The place of pick-up was good, especially with the COVID-19 challenges. The biggest thing, however, is that I had signed up for the pickup to be at a specific time in location #1. We went to bed early Saturday night and left early Saturday morning to ensure we'd be at Location #1 on time. When we were hours into the trip, we found out that not only had the location at some point been changed, but also that the new location was closing at a time we weren't sure we'd be able to make!. I didn't catch the fine print until we were on the road and we had hoped it was the business office where the payment had gone through, as I had confirmation that the equipment would be at Location #1 when I signed up. Unfortunately, this was not the case and the equipment was indeed at the Location #2. We were told that Location #2 would close at 1. Not only was it further away from where we were at the time of the call, but it was out of our planned routes of travel. I was very thankful that the employee was patient and did stay open for about ten minutes after the closing time for us. It's just the slight panic and extra rush did put a damper on the trip. When we returned home, we found an email had been sent on Friday after 10 pm notifying us of the location change. We were sleeping by then, and the next morning heading out the door. Clearer and earlier notification would have been much better.

Mark Astor 
Rating:
5.0

Customer did not leave a comment.

David Merva 
Rating:
5.0

Customer did not leave a comment.

mary reiser 
Rating:
4.0

Customer did not leave a comment.

Adam Broad 
Rating:
5.0

My only issue was that I requested to pick up in Altoona, PA, but had to drive 45 minutes to Johnstown, PA to pick up

Robert Rhodes 
Rating:
5.0

Customer did not leave a comment.

dylan kopera 
Rating:
3.0

There are no boxes or blankets at that location

Libby Chase 
Rating:
5.0

All was good!!

Douglas Stanko 
Rating:
3.0

Customer did not leave a comment.

Jelden Arcilla 
Rating:
4.0

I did not receive a receipt when done

Cindy DeBellis 
Rating:
5.0

Customer did not leave a comment.

tammy miller 
Rating:
5.0

No problems . It was good experience.

Terrence Stump 
Rating:
5.0

Nothing. Everything was wonderful.

James Popovnak 
Rating:
5.0

Customer did not leave a comment.

Branden Hauger 
Rating:
4.0

Customer did not leave a comment.

Steven Warner 
No reviews have been submitted for this location.

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