Customer Reviews for Auto Store Of NC
(U-Haul Neighborhood Dealer)

254 reviews

4964 Reidsville Rd   Walkertown, NC 27051

(336) 754-8136

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 754-8136

4964 Reidsville Rd
Walkertown, NC 27051

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Logan Chidester 
Rating:
5.0

Customer did not leave a comment.

William Logan 
Rating:
3.0

Customer did not leave a comment.

Dwayne Quesenerry 
Rating:
3.0

I did all the work to chock, disconnect, take pics check trailer in and document through Uhaul website. Was disappointed when I went inside and attendant did not have the file yet to confirm and complete the handshake acknowledging that trailer is in same VG condition ready for next rental as when I picked it up yesterday.

Chris Gough 
Rating:
5.0

Customer did not leave a comment.

antonio morales 
Rating:
4.0

Customer did not leave a comment.

Robert Wren 
Rating:
5.0

Y’all are some nice people

ANGELA DOUGLAS 
Rating:
5.0

Only complaint is my 29.dollar went to 129 with no explanation I would like a receipt accounting for the extra charges and I will also be contacting them directly

mike bell 
Rating:
5.0

Customer did not leave a comment.

Steven Lee 
Rating:
5.0

Great location

Steven Lee 
Rating:
5.0

Convenient Courteous efficient and professional

SAMUEL HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Mellisont Thomas 
Rating:
5.0

Customer did not leave a comment.

Terry KNIGHT 
Rating:
4.0

Customer did not leave a comment.

PATRICIA MCCORMICK 
Rating:
4.0

Customer did not leave a comment.

April Wilson 
Rating:
5.0

Customer did not leave a comment.

Romilio Archila 
Rating:
5.0

No changes need to be made this place was awesome couldn’t ask for a better experience

Howard Carter 
Rating:
5.0

Customer did not leave a comment.

Maurice Collins 
Rating:
5.0

Very nice people

tommy brown 
Rating:
5.0

Very friendly staff and helpful

DAVID DUGGINS 
Rating:
3.0

Customer did not leave a comment.

Jonathan Bonine 
Rating:
5.0

Customer did not leave a comment.

Maria Lazaro 
Rating:
3.0

I signed up for a utility dolly but there was not one for me, since those items are not tracks/serialized. This made it difficult to move my washer and dryer :(

Coral Ottesen 
Rating:
5.0

Customer did not leave a comment.

Myra Williams 
Rating:
5.0

A good experience.

Earnie Tyra 
Rating:
5.0

Will most definitely do business with this location again! 10 thumbs up!!

Paul Baxter 
Rating:
5.0

The sales associate was extremely helpful and pleasant to work with. Would highly recommend!

Scott Marion 
Rating:
5.0

Outstanding staff!! Great to do business with. Highly recommend!!

Paul Baxter 
Rating:
5.0

Customer did not leave a comment.

Dustin Celli 
Rating:
5.0

Good people and really nice

Kaneshia Reid 
Rating:
5.0

Customer did not leave a comment.

Bonny Boeglin 
Rating:
5.0

I rented a car hauling trailer, it was easy to rent and easy to use, it pulled good and got the job done.

Paris Ware 
Rating:
5.0

Professional and courteous.

Jimmy Hines 
Rating:
4.0

Customer did not leave a comment.

KAREN LEE MOORE 
Rating:
5.0

Nice people

Johnny Waddell 
Rating:
5.0

I was never advised about a 1.00/mile when clearly I could have rented for .89/mile but usually rent for .40/mile so for a 1.00 a mile i will not be renting anymore also was told my contract would be for .89/mile after talking with representatives. I would give U-Haul a 1* not the locations fault .

CORY MITCHELL 
Rating:
5.0

"Great & quick service, greeted with a smile at the door. Very professional."

marla torrence 
Rating:
5.0

Just like to say rich clapper did a great job on taking care of my need big thumbs up to Auto store of nc great places to rent. And have nice selection of vehicle inventory

Martin Dollarhite 
Rating:
3.0

Customer did not leave a comment.

Corwin Metcalf 
Rating:
1.0

Fix your website, fill the truck with gas, and actually have material customers reserve available. I’m disgusted with this experience.

Jacklyn Rinaldi 
Rating:
5.0

Customer did not leave a comment.

Judith Bagley 
Rating:
5.0

Customer did not leave a comment.

Dorothee Patterson 
Rating:
4.0

Out side of trailer could have been a little cleaner. The tail lights where not fitting in there place very well. All in all it work out great and no problems with the trailer. Thank you

Harold Carrier 
Rating:
5.0

Customer service were great.

Leatha Rorie 
Rating:
5.0

Better hand trucks for moving

PHILLIP LUCAS 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE vanorden 
Rating:
5.0

Customer did not leave a comment.

Michael Ardoline 
Rating:
5.0

Customer did not leave a comment.

Gayle Spillane 
Rating:
5.0

Great experience.

Andrew Weatherbee 
Rating:
5.0

Drop off location was in another town from my drop off point but was more convenient than the pick up point.

Henry Connolly 
Rating:
5.0

Customer did not leave a comment.

Juan Lopez 
Rating:
5.0

Customer did not leave a comment.

Kyle Babusiak 
Rating:
5.0

Customer did not leave a comment.

Robert holden 
Rating:
3.0

Everything was great until I got my bill. I was charged $23 for gas that I had replaced. When I first got there and looked at the truck I took a picture of the gas gauge and showed the guy that it was not correct. He agreed and changed the paperwork but must not have changed anything in the computer because when I got my bill they charged me $23 for gas. I have rented from UHaul many times and I know the policy and followed it. I should be receiving a credit of $23 to my account.

MELISSA ALLEN 
Rating:
4.0

Pretty great experience. The gentleman that helped us was friendly and helpful. We will be back frequently over the next few months.

James Lewis 
Rating:
4.0

Customer did not leave a comment.

PHILIP PORTER 
Rating:
4.0

Again, the personnel were very helpful and friendly.

JOE RICE 
Rating:
4.0

Friendly & helpful staff. Quick & easy process that met my needs for transporting my vehicle.

Victor Hunter 
Rating:
4.0

Customer did not leave a comment.

Alex Prior 
Rating:
2.0

I was ripped off and being made to pay for fuel when I refueled it. I only drove 55 miles. I will make sure everyone I know and social media is aware of this because it's your word against mine. I had to call to figure out code to get key and call to return truck. There was no barcode at this facility. Your operator screwed up the details of my check in which caused the fuel issue. They notated this to your company who still didnt refund my money even when I called and talked to them. Uhaul is run by crooks who steal money from their customers. I will never use your service again.

Timothy Wagoner 
Rating:
5.0

Spare tire would be nice and a jack

Kevin Myers 
Rating:
4.0

Customer did not leave a comment.

Matthew Miller 
Rating:
5.0

Customer did not leave a comment.

April Elkins 
Rating:
5.0

Customer did not leave a comment.

Rhonda Landreth 
Rating:
5.0

Customer did not leave a comment.

andrew mckenzie 
Rating:
5.0

Customer did not leave a comment.

ROBERT HAIRSTON 
Rating:
5.0

Everthing was great, friendly staff.

Stephen Amos 
Rating:
5.0

Customer did not leave a comment.

Mack Darr 
Rating:
5.0

Customer did not leave a comment.

JOHN ZYGIEL 
Rating:
3.0

Customer did not leave a comment.

Robert Wren 
Rating:
5.0

Customer did not leave a comment.

Terrell Taylor 
Rating:
5.0

Perfect and the staff went out of their way to help!

Rowland Anderson 
Rating:
5.0

Customer did not leave a comment.

Alvin REYNOLDS 
Rating:
5.0

Everything was great This location was very very good

MIGUEL GAITHER 
Rating:
3.0

Customer did not leave a comment.

Alexander McLean 
Rating:
5.0

Lower the cost per mile to a more reasonable amount.

BARBARA MASSEY 
Rating:
1.0

Customer did not leave a comment.

MATTHEW SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

David Worrell 
Rating:
5.0

Keep doing what you are doing great customer

VERNELLE FRANCE 
Rating:
5.0

Truck was right where they said it would be. The mobile pick up process was confusing - I did not know I would need to call two people to prove it was me (it was early so I struggled on who to find). That information would have been helpful before so I could have planned accordingly. But, that's not a fault of this location, the truck was where they said it was, and all was well.

Daniel Klecka 
Rating:
3.0

Customer did not leave a comment.

Robert Didier 
Rating:
2.0

My question is this. When I scheduled a time and place for pick up, and drop off.. then paid, why did my place of pick up change to 12 miles away, and no more miles added to my allocation? Uhaul changed this on me with out speaking to me in advance. Why was I also charged an addition amount? I returned the truck earlier than scheduled. This isn’t very customer friendly. And truly makes me want to never use this company again.

WILLIAM Holman 
Rating:
5.0

Customer service at this location was excellent. Extremely friendly and accommodating.

Victor Bright 
Rating:
5.0

It is great as is

RENA ROYALL 
Rating:
4.0

Military discount, I am a Veteran and there is none. Please.

William Fiddmont 
Rating:
4.0

It’s very hard to judge the exact gallons to put back especially if it’s not on full when you start out. I was charged a fee for being short by 2 gallons.

SONYA RICE 
Rating:
5.0

Customer did not leave a comment.

Kaylee Lankford 
Rating:
2.0

Check engine light was on, check fuel cap light on constantly, my belongings got wet in the truck, late and useless response from roadside service.

Kristina Bowers 
Rating:
3.0

There was no one at the drop location. The drop off on line was very helpful.

MILTON CEPEDA 
Rating:
4.0

Customer did not leave a comment.

Camelia Tucker 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LAKE 
Rating:
4.0

Customer did not leave a comment.

Gary Ripley 
Rating:
3.0

Customer did not leave a comment.

Cortilya Fuller 
Rating:
5.0

Customer did not leave a comment.

Francis McGinty 
Rating:
4.0

Customer did not leave a comment.

Darnysha Nard 
Rating:
4.0

My initial reservation was a disaster. U haul did not get a truck to us on time making us 8 hours late for a deadline. I was suppose to get a phone call within a couple hours after making a reservation but never got a call from the scheduling office to inform us of what was going on. We had to initiate all calls. Customer service was pathetic and we are seriously considering never doing business with U-haul in the future. We were supposed to get a 50$ discount from the home office for the headache but this never got passed along to billing. We will not be using U-haul in the future.

STUART JONES 
Rating:
5.0

Customer did not leave a comment.

PAMELA MARTIN 
Rating:
5.0

Customer did not leave a comment.

Sharon Beshears 
Rating:
2.0

Who cares

ANDREW SCOTT FRAKES 
Rating:
5.0

This location is excellent- friendly, easy to work with.

RICHARD HERMAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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