Comentarios del cliente para The Auto Store Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Auto Store Inc

Grado total:

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GLENN H. en

Grado:

El cliente no dejó un comentario.

Daphne S. en

Grado:

I made a reservation at one location and get there and they had no trucks so they sent me to this location which delayed me from moving when i needed to. After getting the truck everything went well until the next morning when we called to verify where to turn it in. The rep had to find another drop off location because that one was full. She gave us a 20 mile credit which was nice. When i took it to the drop off location a very nice gentleman helped me named Mr. Moe. When he entered the information it showed i had the truck for 6 days and had 6000 miles which wasnt correct. I only had my truck for a day and i was aware that i would go over in mileage about 85 miles in addition to the 50 that went with the truck. Mr. Moe wouldn't charge me until he figured it out. He called to confirm that everything was taken care of with a 33.00 charge for the overage in mileage. When i checked my banking info they had charged me 84 additonal dollars. I had to call the 1800 number and the rep waived the charge after verification. I have never had an experience like this ever. It was a total inconvenience. I wont be using uhaul again.

Steven P. en

Grado:

This location was unable to amend the contract from a 2 day rental to a 1 day rental. The rate out of this location to Ocean Isle Beach NC was double the rate out of Ocean Isle Beach, NC to Walkertown, NC back in May 2019. Disappointing.

Martha M. en

Grado:

El cliente no dejó un comentario.

Aldine I. en

Grado:

Great Service Kind and friendly I was Very pleased

CHIRISTAN M. en

Grado:

El cliente no dejó un comentario.

thlmasina F. en

Grado:

El cliente no dejó un comentario.

Heather A. en

Grado:

They did not have brochures for the insurance and the dolly was in poor shape, I didn’t even get the furniture pads, because everything looked very used. My original location didn’t have what I needed and U-Haul waited until 830p the night before to tell me I had to go to a different location. Poor communication.

david C. en

Grado:

This location is excellent! The personnel are outstanding, and went above and beyond expectations. I will definitely recommend these folks.

justin C. en

Grado:

El cliente no dejó un comentario.

Tony V. en

Grado:

El cliente no dejó un comentario.

robert O. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

Jeff W. en

Grado:

El cliente no dejó un comentario.

Jennifer B. en

Grado:

Pick up/Drop off is easy and convenient. However the truck had not been swept out. There was some sand in the back. It also leaked in the back when it rained and my things got wet.

Maegan M. en

Grado:

Kind of sketchy location. But drop off was easy. Working with the actual uhaul rental was the worst part and why I wont be working with uhaul in the future. We got the run around on where we could actually pick up a truck. We had to drive 30 extra minutes than we planned. I ordered the uhaul a week ahead of time and wasn't notified of any issues until the day before the rental was needed. Customer service was good and somewhat helpful. But uhauls system is terrible. The issues should have never happened.

Bianca P. en

Grado:

It took the location 3 days to check in my vehicle even though i parked ot right in front (bug truck u cldnt miss it) and put the keys in the correct location!! Which left me responsible until they felt like they wanted to check it in.

Dianna B. en

Grado:

El cliente no dejó un comentario.

Alina H. en

Grado:

El cliente no dejó un comentario.

Ophelia M. en

Grado:

El cliente no dejó un comentario.

Paul M. en

Grado:

The paper work at pickup time should go much faster, since all information is filled out on-line when reserving.

BARRY G. en

Grado:

Staff was very professional and helpful, it is a pleasure doing business with people that truly care about giving good service. THANK YOU! Beverly & Barry Glass, Kernersville, NC

LATORYA C. en

Grado:

El cliente no dejó un comentario.

Alysha C. en

Grado:

The staff was awesome.

Haley L. en

Grado:

El cliente no dejó un comentario.

Wendell H. en

Grado:

El cliente no dejó un comentario.

Bryan B. en

Grado:

everything was great...

jonathan M. en

Grado:

The people who run the lot are extremely rude heartless people who treated me and my family like we were less then them

andrea R. en

Grado:

Was sent to the wrong pickup address twice by 1 800 gouhaul number. One location was in another town and was closed. I drove 64 miles per their instructions while paid people waited for the truck to show.

patricia R. en

Grado:

They couldn't find the trailer after we checked it back in. Called us and said it was missing after my husband physically talked to them upon return. Bad communication between employees, and apparently no security.

Mary B. en

Grado:

El cliente no dejó un comentario.