Customer Reviews for Sofias Flower
(U-Haul Neighborhood Dealer)

53 reviews

7 Cape Rd   Mendon, MA 01756

(508) 422-0576

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 422-0576

7 Cape Rd
Mendon, MA 01756

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Daneilla Ortis 
Rating:
1.0

No one on site to ensure I could purchase extra items. Lock box lock sticks and was difficult to open / no one onsite to assists I’d like to be credited back 20% for my inconvenience and dissatisfaction

HEATHER CLEARY 
Rating:
5.0

Customer did not leave a comment.

Kimberly Burton 
Rating:
5.0

Customer did not leave a comment.

Alan Lopez 
Rating:
5.0

The office set up needs improvent. it'd behoove U-Haul if it formalizes this location. Great disposition and demeanor by staff running rhis operation, under truly challenging office set up circumstamces. Great experience will be back for sure.

Valentine Castaneda 
Rating:
5.0

Customer did not leave a comment.

Catherine Savage 
Rating:
4.0

Quick and easy.

Mary Test 
Rating:
5.0

Very good

De Areaujo Ferreira 
Rating:
5.0

Customer did not leave a comment.

MOHSEN GHARAVI 
Rating:
5.0

Great customer service!

Donna Sullivan 
Rating:
5.0

We did everything face to face which is what I prefer. The people that assisted us were happy to answer any questions and where quite friendly.

Lisa Cora 
Rating:
1.0

the people running this uhaul franchise location ("sofia's flower shop") falsified the mileage, and added CDW insurance to the receipt (which i had declined). additionally, when i dropped off the vehicle, i had asked for a receipt. the man working there refused to provide one, and instead insisted that i drop the keys in the drop box. when the receipt arrived by email an hour later, it had been substantially padded, by mis-representing the mileage out, and also by adding CDW which i had declined. i know the exact mileage out, as i took a photo of the mileage and emailed it to myself as proof, at the time of rental. by mis-representing the facts, the franchisee had more than doubled the actual cost of the rental. i've contacted uhaul at the provided contact address. if the issue is not resolved by tomorrow, i'll be filing a chargeback with the credit card company, and a complaint with the FTC, as well as with the district attorney. please take action against this dishonest franchisee, uhaul, they are giving you a bad name with their fraudulent billing practices.

MichAEL Gusovsky 
Rating:
5.0

Sofia's was very helpful. My problem is with the pick up and drop off process I tried with using the app instead of going inside. The owner noticed my frustrations and came out to help me. The online process was lengthy and the site said it was easy! Definitely not so!

GLENN CROZIER 
Rating:
5.0

Very easy pick up and drop off.

Lisa Long 
Rating:
5.0

The personnel were super helpful with the drop off process. I greatly appreciate their kindness.

Fatima Vakil 
Rating:
5.0

Customer did not leave a comment.

Melissa Loberti 
Rating:
5.0

Straps and safety gear could be a good addition to the rental vehicles making extra profit for giving the option on providing the equipment...

Isaac Pihniero 
Rating:
1.0

There was confusion that was primarily U-Haul's fault. I reserved a cargo van online, and the U-Haul website allowed me to book it for 8:30 AM, saying that the business where I wanted to pick it up from (Sofia's Flowers) wasn't opened at that time but I would be able to use 24/7 mobile pick up. U-Haul sent me an email instructing me to follow the enclosed procedures at the time of pick up, again stating that I would be able to get the van even though the business wasn't open for business at that time of day. On the day and time of pick up, I followed all of those instructions, only to get to the final step where U-Haul said to wait until the business opened. This was only the first part of the problem. Next, once I was able to meet with the owner of the business, I had to go back through all of the steps I had already completed online in order to rent the van. The owner issued the keys to the wrong van, so when I got the email from U-Haul with the link to confirm the U-Haul assigned number and the license plate number, they didn't match what was in the email. When I reported this to the owner, he became irate, barking, "I don't want no complaints!" over and over again. He also walked away from me while I was trying to talk to him and went to talk with my husband instead. I called U-Haul and had the van number corrected on the paperwork so that it showed the appropriate vehicle. Finally, one of the reasons I chose U-Haul was because it appeared that I would not have to refill the vehicle with gas. It was never stated anywhere that was obvious to me. The only reason we realized we had to restore it to its original quantity was the printed statement on the dashboard. After my husband saw that, I went into the contract and found the statement very far down in the agreement. That is underhanded in my opinion. You charge a flat rate for the rental plus $1.09/mile. These charges were very apparent everywhere I looked, both on your website and throughout the process of securing the reservation. At no point did U-Haul explicitly inform customers that they also needed to restore the gas tank to its original level -- extremely poor business tactic. I have already received a $50 refund from U-Haul, so I'm as satisfied as I can be at this point. I would not reject an additional refund, though. We have 3 kids and are moving them in and out of dorms & apartments constantly. We've rented from Budget and Home Depot without any of the hassle we had to deal with from U-Haul.

Amy Allegrezza 
Rating:
5.0

Customer did not leave a comment.

Stephen Carden 
Rating:
5.0

Customer did not leave a comment.

ed stokowski 
Rating:
5.0

Customer did not leave a comment.

Matheus Correa 
Rating:
5.0

Fast easy transaction

Bernard dIBenedetto 
Rating:
4.0

Customer did not leave a comment.

Daniel Wilson 
Rating:
5.0

Customer did not leave a comment.

Albert rivera 
Rating:
5.0

Customer did not leave a comment.

mirian rosario 
Rating:
5.0

Customer did not leave a comment.

jucely faria 
Rating:
5.0

Customer did not leave a comment.

Daniel Madden 
Rating:
5.0

Customer did not leave a comment.

JILL ACKERMAN 
Rating:
4.0

Customer did not leave a comment.

Edward Domestico 
Rating:
2.0

Would be a good idea to have the reserved vehicle in an easily accessible spot or at the very least facing in the direction of the exit. My 15' truck vwas parked behind a 24' truck facing away from the exit. This location is basically a house with a small parking area and a driveway that leads to the back yard. That was where my vehicle was located, facing the away from the exit. It was a very narrow area and I had to complete a 8 point turn and drive in the grass in order to leave the premises.

Brian Wagner 
Rating:
5.0

Customer did not leave a comment.

Silvania Fernandes 
Rating:
5.0

Customer did not leave a comment.

Eric Carter 
Rating:
3.0

I was very upset at the condition of the truck. I sent in a request for a Partial REFUND . never heard a word back. There are other options for rentals now days! Not sure if I would return not only to this location but Uhaul in general since I have yet to hear from anyone!!!

Robin Guilbault 
Rating:
4.0

It took half an hour in total to do the online check-in. Way too long! And there were no directions on how to get the key. I had to call customer service, whom told me to go inside and ask for it at the counter at the flower shop. If that’s the case, why offer online check-in and have lock boxes for keys? If they had been closed, I would have been totally screwed!! I paid for furniture pads with my rental that were not in the van, so I had to stop and buy some elsewhere. The gentleman at the shop was lovely.

Kerry Morgan 
Rating:
5.0

Customer did not leave a comment.

Wesley Damasceno 
Rating:
5.0

Customer did not leave a comment.

Felix Torres 
Rating:
5.0

I had to come back later than expected due to late movers but location was flexible and helpful with contacting the next people and letting them know they may be delayed

Lexus Hamilton 
Rating:
5.0

Good equipment very good attention

Fernanda Santos 
Rating:
3.0

Customer did not leave a comment.

Peta Ciollo 
Rating:
5.0

Mad things Quick Easy and professional

Leon Holt 
Rating:
5.0

Everything was great. The only complaint I have is I was charged twice on my debit card. I tried to call and speak to someone today but I just kept getting passed literally from the NY branch back to MA and so on and do fourth.! Seemed like nobody wanted to help me resolve.!!

Tony Demers 
Rating:
5.0

Everything went good perfectly!

Pamela Keefe 
Rating:
5.0

Customer did not leave a comment.

jake faenza 
Rating:
5.0

Nothing everything was OK

Alba Young 
Rating:
5.0

Customer did not leave a comment.

Beshoy Erian 
Rating:
1.0

The owner charged my card more then necessary and put on insurance and different coverage on the rental when I said I didn’t want any, took a very long time to get everything in order when I went to pick up rental, was making rude comments and giving horrible attitude to my 65 year old father! Over all did not have a good time whatsoever and will not go back to this location for rentals

pierre tetreaeult 
Rating:
1.0

It took 30 minutes to check in despite having already expressed check in, no explanation until the end, their tablet wasn't working. Went to return to vehicle and the gate was closed, had to risk traffic and getting hit to open the gate, after calling and waiting for someone to open it.

Michael Donato 
Rating:
5.0

Perfect experience!!

Samantha Brand 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Parke 
Rating:
5.0

The team at Sofia's Flowers is kind, helpful, and knowledgable about Uhaul services.

Andrew Lloyd 
Rating:
5.0

Customer did not leave a comment.

Keyla Zaruma 
Rating:
5.0

Customer did not leave a comment.

Brian Lambert 
Rating:
5.0

Customer did not leave a comment.

Andrius Montvila 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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