Comentarios del cliente para The Arizona Storage Company

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Arizona Storage Company

Grado total:

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Richard C. en

Grado:

When I did the quick check-out I could not find the location to use my $25 VIP credit. As such, I had to pay the full bill. I request that U-Haul credit the card I used for payment for the $25 VIP credit. Thanks.

Mary O. en

Grado:

El cliente no dejó un comentario.

Terrance L. en

Grado:

Duplicate Joy...because she is a joy do do business with at Uhaul.

Julio J. en

Grado:

El cliente no dejó un comentario.

Walter W. en

Grado:

Nothing

Jayquetta M. en

Grado:

El cliente no dejó un comentario.

Tellie A. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

All was great except for one thing. I used the uhaul app to check out and waited 20 minutes for the system to review my info. So much for an expedited service.

Kelly H. en

Grado:

Friendly staff

LUCIO R. en

Grado:

Good service and fast

Lacresha G. en

Grado:

The location was fine. The experience with Uhaul directly wasn’t great. The overcharged me creating late overdraft fees on my account. Then I have to wait 3-5 days for them to correct “their error” as they put it. Not ok.

Erin S. en

Grado:

My complaint is not with the location but with uhaul in general. I submitted a dispute and instead of being contacted about it, I was just charged the whole amount anyway. I’d rented twice within a week and when I selected a truck for the second time, i chose a 23-hour rental period. Somehow this was changed to a 4-hour rental period, which I did not notice as the first truck id returned within 4 hours and I thought the email was a return confirmation, not the rental one. This is my fault for not paying closer attention. But i still only had the second truck for less than 24-hours yet was charged for two (2) full rental periods. This is shady and poor business practice. Regardless if I went over 4 hours, the truck rental periods are good for 24 hours.

Andy J. en

Grado:

The location and Herb were phenomenal to deal with, but UHaul's 24/7 pick up process with a disaster. Difficulties with additional identity confirmation was a disaster. Please make that better. Thank you.

Kenny F. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

EDGAR H. en

Grado:

Make it smell better

Kelly K. en

Grado:

El cliente no dejó un comentario.

GARY J. en

Grado:

Your agent was very professional and friendly.

Gary W. en

Grado:

Will definitely use again!!!

Jaycob A. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

El cliente no dejó un comentario.

NUBIA G. en

Grado:

Great service super clean location Customer service was great

steve C. en

Grado:

Guys tried and appreciated their efforts. It was completed and thanked them.

Debbra L. en

Grado:

Have better maintenance on your trucks ,the one I rented had a worn right front tire which caused it to pull to the right I let joy know so hopefully it will be taken care of . I’m also due to rent a 26 foot truck on the 30th of this month so I’m hoping that I won’t experience any issues !!!!!!

Sean R. en

Grado:

The manager Joy was awesome, thank you!

RICHARD S. en

Grado:

El cliente no dejó un comentario.

Brooke S. en

Grado:

Joy lived up to her name. She was incredibly friendly and personable; overall a great experience!!

Santos G. en

Grado:

The van’s brakes were bad and was very dangerous to drive

Jack G. en

Grado:

El cliente no dejó un comentario.

christine S. en

Grado:

Keep up the same great service!!

Craig L. en

Grado:

The service was great, however the truck was filthy. I'm not just talking about the outside (that doesn't bother me) it was the inside. There was wrappers and a cigarette but in the door of the truck. I sat on hair and grime all on the seat. Please clean out the trucks. People are gross and lazy in general.

Sharon S. en

Grado:

Absolutely nothing! Joy was fantastic!

melvin B. en

Grado:

Can't say enough about Joy and her staff !! She went above and beyond to help me with a much needed storage unit and a drop off for a uhaul trailer.... There should be more people like her in this world... THANKS !!

Damian H. en

Grado:

El cliente no dejó un comentario.

david H. en

Grado:

Joy & Herb are delightful to work with.

Edith A. en

Grado:

The people never answer the phone at this place I left multiple messages they never called me back I actually have to drive all the way over there now because they overcharged me on my U-Haul rental and I keep calling them and they don’t seem to ever answer the phone I will not be going to this place ever again.

Thorn Z. en

Grado:

El cliente no dejó un comentario.

Chris A. en

Grado:

143K miles with bad AC

Robert D. en

Grado:

El cliente no dejó un comentario.

Paula C. en

Grado:

El cliente no dejó un comentario.

LARRY G. en

Grado:

The lady was very nice and sharp. Gave me a brand new trailer. I will always use that location.

John G. en

Grado:

El cliente no dejó un comentario.

chris G. en

Grado:

This rental was a little difficult to get through customer service and get storage that was promised. That should all set for the customer prior to getting to a one way location. Otherwise great experience! Thank you!

ronda G. en

Grado:

Awesome staff! Very friendly and cordial.

Richard V. en

Grado:

Great customer service.

LINDA D. en

Grado:

The gentleman was knowledgeable and thorough. It was great to have his help.

Scott H. en

Grado:

El cliente no dejó un comentario.

Victor G. en

Grado:

El cliente no dejó un comentario.

Bernard C. en

Grado:

Truck had a slight smell from previous driver maybe smoke

Willie L. en

Grado:

Friendly service

William L. en

Grado:

They were very helpful.

Justin K. en

Grado:

Joy is awesome!

Harold K. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Steve D. en

Grado:

Storage great help

Tara V. en

Grado:

Great customer services

leslie R. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

Interior of the truck was dusty and had minor debris in it upon pickup. The windshield interior was coated with a film making it difficult to see through when the sunlight shined in.

E G Ned B. en

Grado:

El cliente no dejó un comentario.

minerva R. en

Grado:

Herb was very, very nice and helpful. Very nice experience

Jason F. en

Grado:

Joy the manager was amazing and gracious to me and my family. GREAT WORK!!!

minerva R. en

Grado:

Herb was very nice and helpful

Bradley P. en

Grado:

El cliente no dejó un comentario.

Laura F. en

Grado:

Joan is excellent. I trully thank her for all she did.

DENNIS A. en

Grado:

El cliente no dejó un comentario.

Tom V. en

Grado:

El cliente no dejó un comentario.

Odie P. en

Grado:

El cliente no dejó un comentario.

Arlin B. en

Grado:

They were very accommodating and made checking in the trucks easy. She even came out to help unhook the trailer from the truck and physically wheeled it (moved it) into place.

walter B. en

Grado:

Joy was very helpful and friendly. They charged me for Safe Move which I did not want after I told them I didn't need or want any insurance. it may have been an oversight on their part - not unchecking it. . I understand that i will be refunded the $70.

Cheryl H. en

Grado:

Great service great technician

Adam W. en

Grado:

Everyone extremely friendly and helpful. Entire experience was absolutely wonderful.

Anthony G. en

Grado:

El cliente no dejó un comentario.

Max M. en

Grado:

El cliente no dejó un comentario.

Ismael O. en

Grado:

El cliente no dejó un comentario.

Anthony M. en

Grado:

El cliente no dejó un comentario.

Martin S. en

Grado:

Everything went fine with the truck and the customer service was excellent. But when it came to the storage unit that you offer for free the first month was not a nice experience they did not have what we reserve and then they gave us to uninitiated for the one we reserve, and then it was on a secon floor and I was not advice of that so ended going somewhere else.

howard C. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

Dale S. en

Grado:

It is a startup and needs to have the uhaul part in a yard and not in the alley.

Cris H. en

Grado:

El cliente no dejó un comentario.

Brandon H. en

Grado:

The location was not open during normal business hours when we arrived. I then received a we u-haul rental truck that the back of it was not clean and there were furniture dollies in it that I did not pay for nor want. Then I was told the truck was on full and when I pointed out that it was not on full I was told it was close enough. Then the location was closed during business hours when returning the truck. Looking at opening a case against the rental place and uhaul as I didnt get what I paid for.

RICHARD S. en

Grado:

Very friendly

JULIE S. en

Grado:

Nothing, Joy was an absolute "JOY" to work with! She is friendly and provides excellent customer service. We will continue to use and recommend this location for future moves.

Mark S. en

Grado:

I reserved the trailer online and did the online check in which I think made the whole process a snap. Jay was very friendly and helpful and I was out the door in no time. Not much room for improvement in my opinion.

RICHARD D. en

Grado:

Cab and windows were not clean.

Stephen M. en

Grado:

El cliente no dejó un comentario.

Debbie V. en

Grado:

Joy was very helpful and very friendly. Lots of smiles and laughter. Great job. Was very comfortable with this location also. Grateful Debbie and Ted

alfonso D. en

Grado:

El cliente no dejó un comentario.

Benjamin A. en

Grado:

El cliente no dejó un comentario.

Lee F. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Gerald K. en

Grado:

El cliente no dejó un comentario.

Tom H. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

El cliente no dejó un comentario.

Bob N. en

Grado:

Did not see my military discount on the billing???

Richard B. en

Grado:

my drop off location was changed in transit and the clerk did take care of that

Ronald B. en

Grado:

El cliente no dejó un comentario.

Sandra R. en

Grado:

Customer service was outstanding!!! The staff is very nice and welcoming... I would recommend this company for anyone looking for service.

MICHAEL G. en

Grado:

El cliente no dejó un comentario.

Colleen F. en

Grado:

Exceptional Uhaul center!