Customer Reviews for Thats The Scoop
(U-Haul Neighborhood Dealer)

553 reviews

17 Corning St   Lock Haven, PA 17745

(570) 748-2746

Office Hours

  • Mon-Fri: 9 am–6:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 748-2746

17 Corning St
Lock Haven, PA 17745

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We rented the pull behind trailer. Excellent service, very quick we where in and out with in 15mins. Pull behind trailer was a nice ride like you where pulling nothing.

jamie stringfellow 
Rating:
5.0

Pete is super helpful, very kind, and knowledgeable about U-Haul products & services. He’s a model trainer

Blake Cohen 
Rating:
4.0

Customer did not leave a comment.

scott galanos 
Rating:
1.0

Extremely poor communication around pick up. Requested appliance dolly in online order and was rudely told “we don’t have one.” This was a necessary tool for my move and was very impactful not to have. I was given poor direction around refueling and ended up paying way more for fuel than necessary. I will not be renting from U-Haul or this location ever again.

Matthew Christopher 
Rating:
5.0

Customer did not leave a comment.

David Coates 
Rating:
5.0

Staff was very friendly and helpful

Karen Zinobile 
Rating:
5.0

Customer did not leave a comment.

Denise Degliobizzi 
Rating:
5.0

Super nice people. They made it easy.

clyde kennelley 
Rating:
5.0

They are always helpful and flexible when they can be

Darwin Kysor 
Rating:
5.0

Customer did not leave a comment.

shawn moyer 
Rating:
5.0

I don't think anybody could have done a better job. I'd recommend "That's The Scoop" for U-Haul rentals to anybody!

John Stroup 
Rating:
5.0

Overall great experience. Pleasant, personable, above and beyond. 100%

Jason Stebelton 
Rating:
5.0

Customer did not leave a comment.

Misty Nyman 
Rating:
5.0

They are awesome. Very considerate and helpful during stressful moving situations.

Sharon Perisho 
Rating:
5.0

Customer did not leave a comment.

Debra Peck 
Rating:
5.0

Customer did not leave a comment.

Duncan MASEMORE 
Rating:
5.0

Nothing. Service at the Lock Haven location was excellent! I will use them every time I need to rent a UHaul.

Darwin Kysor 
Rating:
3.0

Customer did not leave a comment.

Brandy Miller 
Rating:
5.0

Customer did not leave a comment.

willard moyer 
Rating:
3.0

The overall experience with U-haul was exceptional I was confronted with a no show from a competitor, U-haul came through in a very short notice and time, to pull me out, and get me the truck I needed, THANK YOU U-HAUL KEITH

Keith Bliss 
Rating:
5.0

Tanya was a great help

PENNY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Mark Wheary 
Rating:
5.0

Great customer service

David mader 
Rating:
5.0

Customer did not leave a comment.

scott zoscin 
Rating:
5.0

Your location is alway great and accommodating. Thank you for making a difficult task easy.

Steve Kowatch 
Rating:
5.0

They go above and beyond in helping customers! Excellent communication and advice! Highly recommend!

Kevin Kehner 
Rating:
5.0

Customer did not leave a comment.

christian martinez 
Rating:
5.0

Customer did not leave a comment.

Betsy Rishel 
Rating:
5.0

Customer did not leave a comment.

RICHARD KAlER 
Rating:
5.0

Absolutely nothing. Everything was ready, and customer service was superb! Thank you!

Marcia Davis 
Rating:
4.0

Customer did not leave a comment.

Pamela Peter 
Rating:
5.0

Customer did not leave a comment.

Nicholas Barzona 
Rating:
4.0

Staff was super friendly and business was clean and easy to find.

James Knarr 
Rating:
5.0

Customer did not leave a comment.

John Badamo 
Rating:
4.0

Customer did not leave a comment.

Anthony Beyer 
Rating:
2.0

I told the man at the uhaul location were I dropped off the trailer that while driving the hitch came loose and hit under my truck and pulled my bumper out and that the lug nut came loose and I had to borrow a neighbor’s and all he said is we don’t sell the lug nuts to the ball part of the hitch

Rose Caprio Bates 
Rating:
5.0

2nd time renting from this location, everything was easy and well explained.

Lawrence Hine 
Rating:
5.0

Customer did not leave a comment.

Carey Probst 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GALLAGHER 
Rating:
4.0

Customer did not leave a comment.

Carey Probst 
Rating:
5.0

I was not able to complete auto-pick up, but my email told me I could.

Sarah Frear 
Rating:
5.0

Super friendly and efficient - made the day an easy start. Highly recommend

LEE MIX 
Rating:
4.0

Customer did not leave a comment.

edward donton 
Rating:
5.0

Uhaul does a great job and they are very honest with what they charge you. As long as you take care of the truck and return it with the right level of gas, you'll have no issues. Their fleet is also very well maintained. I had 0 problems with the 26' box truck I rented, and had no doubts about it at any point in time. Everything worked as it should. Very pleased, will use again.

Steven Haffley 
Rating:
5.0

Everything was perfect, no need for improving anything!

Kimberly Jones 
Rating:
4.0

Customer did not leave a comment.

Susan Beam 
Rating:
5.0

Customer did not leave a comment.

bill adams 
Rating:
3.0

Customer did not leave a comment.

Gary Laubscher 
Rating:
5.0

Easy and quick to get a truck.

Robert Dudinack 
Rating:
5.0

A very professionally run location as well as helpful and friendly!

duane harer 
Rating:
5.0

The experience was great. The location owner and employees are wonderful. Even opened up on an off day to accommodate my return.

Stacy Dorman 
Rating:
5.0

Customer did not leave a comment.

Sheilah Yohn 
Rating:
5.0

Customer did not leave a comment.

Dorothy Fogle 
Rating:
5.0

This is now my home town. I am glad they have a uhaul location in the community. Thx

William Larson 
Rating:
5.0

Very helpful

Darwin Kysor 
Rating:
5.0

No 24/7 Mobile pickup of truck, but they are there on a Sunday morning and helped me get the truck I needed, and quickly.

Larry Miller 
Rating:
5.0

We were disappointed that the truck we reserved in advanced at a much closer location was suddenly no longer available 😢 BUT the customer service at the different location (out of our way) was excellent so it more than made up for it! The truck was perfect, ran great comfortable and easy to drive. Thank you!

Jeffrey Frank 
Rating:
5.0

Location was perfect and very courteous. No complaints at all. U-Haul is trash. Reservation said truck share pickup. Got there and called with issues with the app, U-haul said it wasn’t scheduled as truck share ( I still have the proof). Place is closed on Sunday and closest truck would be over an hour away. Thanks for screwing peoples moving plans. Owner of that’s the scoop, came out on a Sunday to make it right on his own. Thank you Mark Small town business and cares about his customers. #U-haulsucks.

Brandon Donahay 
Rating:
5.0

Excellent Customer Service

ARUP SINHA 
Rating:
5.0

I made the reservation with little notice; the equipment was ready when I arrived. The equipment was as advertised and in good working order. Staff helped us as soon as we arrived and we were quickly on our way.

Timothy Reeves 
Rating:
5.0

This was exactly what I needed to haul a lot of stuff from my house to my daughter’s wedding venue. The gang at The Scoop was more than helpful when I went to them to rent it. They didn’t charge me BS charge when I was 5 hours late returning it. Hope I don’t get them in trouble with Uhaul about that. Thanks.

TIM MARTIN 
Rating:
5.0

Customer did not leave a comment.

Karen Randall 
Rating:
5.0

Customer did not leave a comment.

Jodie Drammissi 
Rating:
5.0

Customer did not leave a comment.

Melissa Green 
Rating:
5.0

Makes it easy to rent a vehicle ….. Thank you

john pensiero 
Rating:
4.0

The truck return was on Sunday when office was closed, therefore, I put N/A to most of the qustions

GENNADY TARATUT 
Rating:
5.0

Customer did not leave a comment.

DAVID COFFEY 
Rating:
5.0

Customer did not leave a comment.

Abby Legaspi 
Rating:
1.0

They were very rude when I went to pick up and drop off the truck

Sara Woodring 
Rating:
5.0

Customer did not leave a comment.

Angela Akamine 
Rating:
5.0

Quick service. Very friendly very professional. Equipment excellent shape. Would recommend five stars.

John Muck 
Rating:
5.0

The staff, Tanya and Mark, were very friendly and courteous. The whole process went smoothly. ten out of 10!

John Mikins 
Rating:
5.0

Customer did not leave a comment.

AMY SLOANE 
Rating:
5.0

Tonya is very attractive and professional.

ED PANELLA 
Rating:
5.0

Quick and easy. My truck was parked in front of the building and ready to go when I arrived. The employees were super friendly and helped me with directions. I would not hesitate to rent a truck from them again.

Donnie Cussins 
Rating:
4.0

Customer did not leave a comment.

Michael Weyrauch 
Rating:
5.0

Customer did not leave a comment.

Keith DeHaas 
Rating:
4.0

Customer did not leave a comment.

Shanon Solava 
Rating:
4.0

Customer did not leave a comment.

RICK CONKLIN 
Rating:
5.0

The people at this location were great. Very helpful!

Patricia Tatrai 
Rating:
1.0

You charged me for a wrong drop location and that is wrong.

Mathew Teachey 
Rating:
5.0

Customer did not leave a comment.

Katelyn Delfenthal 
Rating:
5.0

Rent from here every time I need a U-Haul. Always quick getting in and out and trucks are always clean. Never had a problem.

Jonathan Shirk 
Rating:
5.0

Customer did not leave a comment.

MILES KESSINGER 
Rating:
4.0

It wasn't filthy but it was just a little dirty which I didn't mind, but the whole time I drove it the change oil message was on. So that is why I put a 'no' on well maintained. Otherwise everything was great and the staff were very nice!

Kylie Shirk 
Rating:
5.0

Customer did not leave a comment.

ANN PARRETT 
Rating:
5.0

Customer did not leave a comment.

Zabrina Paullin 
Rating:
5.0

Customer did not leave a comment.

Scott Eisemann 
Rating:
5.0

reminiscing about past football glories added to the client's experience

ROBERT LUGG 
Rating:
5.0

East to deal with and helpful

Amanda Coleman 
Rating:
5.0

Customer did not leave a comment.

Megan Kelling 
Rating:
5.0

Customer did not leave a comment.

Katherine Barnhart 
Rating:
4.0

Customer did not leave a comment.

Chris Stiver 
Rating:
4.0

Friendly, courteous staff! Everything went smoothly for my move!

HELEN DE LA TORRE 
Rating:
5.0

Have the tank full at the time of pickup so you do not have to try to refill to 5/8th which I ended up overfilling.

John Leyenberger 
Rating:
5.0

Customer did not leave a comment.

Brock Antoine 
Rating:
3.0

Customer did not leave a comment.

James Robert Mays Jr. 
Rating:
5.0

Nothing, spot on.

Mathew Russell 
Rating:
5.0

I already recommended this location to several people. The service was great! The guys at “That’s the Scoop” were super friendly. Also they were very knowledgeable about any and all questions I had. They explained how everything was going to go, what theirs and my responsibilities were for this transaction. A+ for “That’s the Scoop” !!

Edward Brungard 
Rating:
5.0

Great customer service and friendly staff

Andrew DeGregorio 
No reviews have been submitted for this location.

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