Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a uhaul for 12 days for each day I prepaid for 15 miles for each day I didn’t even use it everyday that it was had and when I did i never went past the prepaid mileage I preset upon return I received a bill for $392 for the mileage which is $0.99 a mile i was charged for 192 extra miles so a extra 192$ for mileage I did not use I returned the uhaul cleaned and undamaged other than the passenger window which insurance is taking care of that claim so I don’t understand I’d like a refund for the unnecessary charges that I received
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
LINDA R
Rating:
5.0
Very kind and courteous and vehicle was everything that I needed
DARREN M
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Cassandra W
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
1.0
Pick up pros are not friendly and professional. I would not recommend them.
Nitin C
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Justin C
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
3.0
Customer did not leave a comment.
Anthony F
Rating:
5.0
wish has newer truck
Donta S
Rating:
5.0
always has a smile and is always kind to customer
Donta S
Rating:
5.0
Customer did not leave a comment.
Mark A
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
the App is not easy the location would not work
Lamont W
Rating:
5.0
Customer did not leave a comment.
Donta S
Rating:
5.0
Ok
Jean C
Rating:
4.0
Customer did not leave a comment.
Nicole B
Rating:
5.0
Customer did not leave a comment.
Rating:
5.0
Customer did not leave a comment.
HY H
Rating:
3.0
Customer did not leave a comment.
James R
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
5.0
Have more Customer Service Reps. like Aurea & Than's Auto. There were great, friendly and experienced!! I will recommend this location to friends.
GERALD R
Rating:
5.0
Make check in procedure faster
GERALD R
Rating:
5.0
always nice and helpfull
donte s
Rating:
3.0
I seemed to have been overcharged..
chantel d
Rating:
4.0
Customer did not leave a comment.
Norm M
Rating:
5.0
Customer did not leave a comment.
donte s
Rating:
3.0
Customer did not leave a comment.
patrick h
Rating:
1.0
Customer did not leave a comment.
RAMZI A
Rating:
5.0
Great customer service!!!
Dolores B
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Highly recommend this place. Excellent customer service. Very knowledgeable with the U-Haul equipment. Friendly environment.
Eduardo R
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
RIZWAN S
Rating:
2.0
The truck drove horrible, I was in fear it would breakdown on while i was in route.
It took almost an hour In 2 phone calls to customer service just to be able to rent the truck.
I will never use mobile renting again.
Brianetta J
Rating:
2.0
Customer did not leave a comment.
Norma R
Rating:
4.0
Customer did not leave a comment.
Karen P
Rating:
4.0
You could notify drop off company chosen by me..
So there’s no reason for them to turn me away.
Patricia R
Rating:
5.0
Customer did not leave a comment.
ANDROMENA R
Rating:
5.0
You guys are doing great. Keep up the great work. Thank you.
Mircea S
Rating:
5.0
ALWAYS FIND A TRUCK FOR ME
DONTE S
Rating:
5.0
Customer did not leave a comment.
Linda M
Rating:
5.0
Customer did not leave a comment.
HY H
Rating:
5.0
Quick, honest and clean. I'd use them again.
DORIS W
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
5.0
Trying to coordinate moving help on the receiving end of the move was a little difficult. The U haul time scheduling was not finalized until the night before U Box delivery, leaving the mover no time to schedule his crews for the day. However the mover made it work to our satisfaction. :)
VINCENT P
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
3.0
We hired someone to loaded our 9 U boxes and that we would have to hire someone to unload them or we could do it ourselves.
We called U haul customer service to verity this before we moved. We was told that it would cost $4500.00 to have them shipped to our new address but that wasn't true. We wasn't told was that we had to pay to have them shipped from an Uhaul storage facility to our address. When we called to talk about this, we reached the Savannah office. I speak to a person by the name Charmelle. She said that she would have her manager call me. We hang up. She called me right back and said that she was the manager and I quote (laughing...we are not going to deliver your boxes for FREE, I don't believe that you didn't know) I explained that we didn't know and we wanted to complain. I asked how much would it cost us and I asked for her last name. She was VERY RUDE. I called the location where our boxes where and paid with a person by the name of Cassidy. We will never use U boxes again.
JAMES P
Rating:
5.0
Everything was good
Danilo Z
Rating:
5.0
Great truck just smelled like cigarettes
Beverly R
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
4.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Make sure the steering wheel console doorknob window area & seats are clean..
Sonia B
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Great customer service and very friendly
Dawn K
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Thank you for your level of care and customer service. I will definitely recommend this location to others.
Patrice G
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
4.0
Customer did not leave a comment.
ronnie g
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
ALWAYS HELP FULL
DONTE S
Rating:
5.0
The cup holders were dirty, but the rest of the truck was clean. The staff was excellent.
Nathan L
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
3.0
Truck was dirty. Ashes all over. Spilled drinks in cup holders.
JENNIFER P
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
SERGIO E
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
ABDUL B
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
TRUNG D
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
TAMIKA H
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
3.0
I didn’t like how y’all ask for money to get the truck/ van about $90 then tell me to fill the gas up even tho when I got the truck it wasn’t full then when I fill the truck up and now it’s time to return the van I had to pay 160 for nothing so now I almost spent 400 for a $20 rental NEVER AGAIN!!!!!
ABASS K
Rating:
5.0
Customer did not leave a comment.
HY H
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
MATTHEW J
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Customer did not leave a comment.
Hy H
Rating:
5.0
We have no complaints. The truck was ready when it was supposed to be, it was clean, filled with gas and ready for us . Thank you !!
