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STEVEN A.
Customer Reviews for Texas Express Lube & Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul corporation works with all the members , it was a relief when I needed more time with my rental , uhaul said “ no worries “
EFRAIN G.I paid and was charged for a dolley I never received.
Teresa M.1. I was not aware of the existence of or the amount of the security deposit until my appointment to pick up the equipment. 2. The employee that hooked up the safety chains did so improperly.
CHAD P.Assist the customer hooking up the auto transport.
Carlos C.They were ok!
Johnny R.My original pickup location was changed because the truck was not returned so I had to go to another location on another side of town to get the size truck I needed. What I needed should have been taken to my original pick up location for me. Moving is stressful enough and I was not compensated for the inconvenience.
ERICA S.Dropped off truck, was greeted and was asked how I could be helped, he took me to a gentleman who took the keys, and it was a done deal. Both gentlemen were nice, and took care of business. Thank you both very much!!
JOAQUIN F.The Manager there was exceptionally nice and friendly
Kevin J.I could not have been more pleased with the personal attention that I received from everyone that assisted me in this Rental. If I have anything that could be improved would be the addition of a Jack installed on the Trailer rented. Being an older customer that is prevented from lifting anything greater than 50 LBs did create issues during my rental. The Rental Center was more than happy to assist in the delivery and return of the Trailer. it was only during the time I was away from the center that it was an issue. I will return for my future needs to this location. Thank You.
Wesley P.Everything went smooth! Crystal was very nice and helpful!
Stassney C.Great service. Crystal is very helpful! She's made our moving experience very easy!
Stassney C.Very helpful and smooth process
Michael W.Excellent service, very friendly and helpful staff.
Milton L.I was basically on my own afternoon the paperwork was done. Thankfully there was an Area Manager on site that assisted us with the trailer hook up. There was a short in the wiring that he repaired so that all the lights would work.
Keith B.Windshield was a bit dirty, and the tank was not completely filled. It was very close to the "F" on the gas gauge. I drove 34 miles and the tank gauge indicated 3/4 of a tank. I should be able to drive more than 34 miles on a 4th of a tank.
Richard K.Excellent customer service... 🙂 no changes needed...
Alexis J.The truck was not ready for use. The cab and cargo were dirty. The cab smelled like a cow pasture. The tire pressure was low. In order to switch out trucks we would of had to wait for someone to show up who knew how. We were time constrained so that wasn't an option. On the road the check engine light came on and off. Grateful we only had a short trip to make. Worst experience.
Viola R.Smooth pickup.
Alan E.Front desk lady was rude. And the truck.was not clean.
DeMarcus S.nothing
Dewey H.Prices are higher then our budget allowed. Outside of that very good service
Michael S.Great service.
Christopher D.Awesome great service coming again
Yadira G.This was expensive to what I expected...
jose C.None
hubert A.No improvements everything was easy and the lady who helped me was awesome!
Summer M.U haul had to be jumped off twice. And when I checked the uhaul in online, i thought it said save $20 not charge $20 to check in online.
JOANN B.Crystal was very professinal and courteous. thank her for a pleasant experience.
Jeannie C.the Trailer was not the newest in the fleet, but was well maintained and clean.
ROY L.