Customer Reviews for Tesmart
(U-Haul Neighborhood Dealer)

163 reviews

1601 Interstate Hwy 30   Greenville, TX 75402

(903) 355-2365

Office Hours

  • Mon: 7 am–6 pm
  • Tue: Closed
  • Wed-Sat: 7 am–6 pm
  • Sun: 8 am–5 pm

Services at this Location:

Contact Us

(903) 355-2365

1601 Interstate Hwy 30
Greenville, TX 75402

Services at this Location:

Office Hours

  • Mon: 7 am–6 pm
  • Tue: Closed
  • Wed-Sat: 7 am–6 pm
  • Sun: 8 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had to fight the door open. The reservation amount is not what I was charged. Reservation was 37 and I paid 41. Not huge, but I rent a lot and this location is always more than the revervation price. As for the app for returns, it never works.

Daniel Weaver 
Rating:
4.0

Customer did not leave a comment.

randolph minyard 
Rating:
5.0

Customer did not leave a comment.

Tab Brewer 
Rating:
5.0

Best place in town

Jessica Porras 
Rating:
5.0

Good friendly service.

Omar Garcia 
Rating:
5.0

Customer did not leave a comment.

James Clark 
Rating:
5.0

Customer did not leave a comment.

James Clark 
Rating:
5.0

Customer did not leave a comment.

joe foster 
Rating:
5.0

Customer did not leave a comment.

Allen Matter 
Rating:
5.0

Great experience all together.

Elias Deleon 
Rating:
2.0

I was told I would receive a 15 foot box truck in substitution for a 10 foot because they didn't have one supposedly. When I arrive, somehow, now there's 3 10 footers. was promised a discount for having to upgrade to a 10 footer. Payed the same amount for a 15, ans got a 10. I unbelievably pissed. Fuck this company

Brennen Baker 
Rating:
5.0

Customer did not leave a comment.

Daniel Weaver 
Rating:
4.0

Customer did not leave a comment.

Fredrick Eggert 
Rating:
5.0

Customer did not leave a comment.

Richard Blexrude 
Rating:
3.0

Customer did not leave a comment.

Antonio Wright 
Rating:
3.0

The agent needs to go over the contract and confirm everything before charging the card.

Stephine Chandler 
Rating:
5.0

Customer did not leave a comment.

Beth Sleeman 
Rating:
3.0

They were full so I had to drop off the trailer at another location

elizabeth tyler 
Rating:
5.0

Customer did not leave a comment.

Jerry McManus 
Rating:
5.0

Quick and easy! Ordered online and everything was ready when we went to pick up the trailer.

Renee Bates 
Rating:
3.0

Customer did not leave a comment.

Jason LaFosse 
Rating:
5.0

Sam was very knowledgeable and polite. He made this the easiest trailer rental I ever experienced. He keeps his trucks and trailers very clean.

Thomas Auanger 
Rating:
5.0

Professional

Herb Brady 
Rating:
5.0

Customer did not leave a comment.

Kevin Webb 
Rating:
5.0

Nothing everything was good

JERRY CASEY 
Rating:
5.0

Customer did not leave a comment.

larry craig 
Rating:
5.0

Everything was great.

Sherry Franklin 
Rating:
4.0

Customer did not leave a comment.

James Payne 
Rating:
5.0

Customer did not leave a comment.

Elgelita Welch 
Rating:
5.0

Customer did not leave a comment.

matthew wood 
Rating:
5.0

Customer did not leave a comment.

david minick 
Rating:
3.0

Customer did not leave a comment.

christopher mompoint 
Rating:
4.0

He was friendly and helpful.

Susan Egan 
Rating:
5.0

Amazing customer service! I was in and out very quickly! Highly recommend!

Hunter Peterson 
Rating:
5.0

I had a very pleasant experience renting from this Uhaul location. All of my questions were answered, and the gentlemen that I talked to, was very kind, and very helpful. Also, they had the size of truck that I needed, when no one else did! Thank you so much, BettyO

Betty Orellana 
Rating:
5.0

Great service.

Keith Zimmerman 
Rating:
5.0

Nothing all good

Edgar Taveras 
Rating:
4.0

Customer did not leave a comment.

Yolanda Morales 
Rating:
5.0

Customer did not leave a comment.

Christopher Keen 
Rating:
5.0

Fast and easy pick up and delivery..

Steven Welch 
Rating:
5.0

Customer did not leave a comment.

Brenton Bailey 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Talmon 
Rating:
2.0

It was just a horrible experience with this rental all around

Robin Bywater 
Rating:
4.0

Customer did not leave a comment.

Yolanda Morales 
Rating:
2.0

Customer did not leave a comment.

Travis Krueger 
Rating:
1.0

Man at the drop off location was very rude . Hire some pleasant people

CHRISTINA ESTRADA 
Rating:
5.0

Customer did not leave a comment.

Charlie Campbell 
Rating:
5.0

I had actual;lyt messed up and made the reservation or the incorrect day. The gentleman helping me was more than accommodating in fixing my reservation and helping me out. Truly apprecciated.

Randy Kirby 
Rating:
5.0

This is the best place to rent uhauls. They always have a motorcycle trailer, which is what we usually need. They are very friendly and helpful. Would highly recommend.

Brenda Hart 
Rating:
1.0

Awful, over charged

Dusty Pearson 
Rating:
5.0

Customer did not leave a comment.

SCOTT SWANSON 
Rating:
5.0

Customer did not leave a comment.

Michael Jaye 
Rating:
1.0

Stop him from taking miles away from the customers Kevin gave me an extra 20 miles because I had to go out of my 16.7 miles to pickup this truck I was not happy with going 16 miles out of my way to go get it anyway so I was given 20 miles from Kevin this ole guy Sam at Tesmart took my 20 off he showed I went 130 miles I did not I went 88 miles then add the 16 miles I was not suppose to pay but I did pay I went then another 16 miles this morning to take it turn in, so I should not had to pay for $32 that wasn’t my fault the way Kevin set me up and I will never use Uhaul again!! I got ripped off big time!

Mary Self 
Rating:
4.0

Customer did not leave a comment.

Yolanda Morales 
Rating:
3.0

This individual location I have no complaints about, but I don't like having to take extra time off of work to avoid a $20 fee for after hours return. If I'm just dropping the trailer off at night it shouldn't be an extra fee.

Cody Walls 
Rating:
1.0

The people running this buisness are extremely stupid and charged my card for 5 days instead of 4 and then wouldn't admit to the issue. They kept telling me that I was late when it was more than an hour before the drop off time. Even on the receipt it showed the actual drop off time as more than 50 minutes before the scheduled drop off time.

Anthony Morgan 
Rating:
5.0

This location in Greenville WILL be my preferred location from now on. Very professional and great to work with!! Thank you Jeff Powers

jeff powers 
Rating:
5.0

Good people to deal with

JIMMY CLAYTON 
Rating:
3.0

Customer did not leave a comment.

Marshall Miller 
Rating:
3.0

we went to the U_Haul in Princeton, Texas at public storage mart first.. Afterr over an hour wait, we found out that they did not have a suitable vehicle for us. what a waste of time.

Terry Crone 
Rating:
4.0

Customer did not leave a comment.

Donna Brown 
Rating:
5.0

Beisdes not having a dolley, the tranactiion was smooth.

Tellis Hill 
Rating:
4.0

More employees training how the company softwares Work

AGAPIUS AMO 
Rating:
3.0

Customer did not leave a comment.

Martha Woodall 
Rating:
3.0

Uhaul should get their act together. It's sad that the last 4 attempts of rentals are so screwed up.

Jason Bellotte 
Rating:
5.0

Good people

JIMMY CLAYTON 
Rating:
3.0

Not at this location, but at the location next to Dave’s Best Buy in Greenville I called to confirm details per an email I received stating it was my pickup location. The guy who answered the phone was ridiculously rude and unhelpful. After that I talked to three different people over the phone through U-haul and every phone call I had I was faced with unprofessional people that didn’t care if I was helped. Luckily, this location had very nice and helpful people to get the trailer ready to go.

Saylor Abbas 
Rating:
4.0

Customer did not leave a comment.

Lou Miller 
Rating:
5.0

Customer did not leave a comment.

Rickey Warren 
Rating:
5.0

None

Alexander Ogden 
Rating:
5.0

Customer did not leave a comment.

Rebecca Lopez 
Rating:
5.0

Customer did not leave a comment.

Dena Gomez 
Rating:
5.0

Customer did not leave a comment.

James Bryan 
Rating:
5.0

Good people to deal with

JIMMY CLAYTON 
Rating:
4.0

The U-Haul app is terrible I created an account and it would not let me log in to drop off the trailer

Justin Vecchio 
Rating:
4.0

Customer did not leave a comment.

BRYCE VANDERBURG 
Rating:
5.0

Good people to deal with

JIMMY CLAYTON 
Rating:
5.0

Perfect all the way. Owners are Excellent! Highly recommended.

DAVID ALDRIDGE 
Rating:
5.0

Great experience! Would highly recommend.

Brenda Hart 
Rating:
5.0

This has been one of the best experiences with uhaul! Super nice people.

Brenda Hart 
Rating:
5.0

Will rent here again. Smooth transaction, A+

Kurtis Lawrence 
Rating:
5.0

Customer did not leave a comment.

charles fisher 
Rating:
5.0

not enough allotted days allowing for loading, unloading, and for the distance.considering road conditions, construction delays, weather, and your recommended speed limit.

Richard Tardell 
Rating:
1.0

Pre check in online and pay online still took over an hour to pick up this trailer. Looks like trailer needed new tires. Fortunately did ot have a blow out.

Richard Loeffler 
Rating:
5.0

Good people to deal with

JIMMY CLAYTON 
Rating:
5.0

Customer did not leave a comment.

LARRY PONDER 
Rating:
5.0

Sam was great. He communicated well and the customer service was top-notch.

JOHN NOWELL 
Rating:
5.0

Good people to deal with

JIMMY CLAYTON 
Rating:
5.0

It was close so I did the online process to drop off so none of these ratings apply to the drop off location.

JULIAN VAZQUEZ 
Rating:
4.0

Customer did not leave a comment.

BESSIE BROCKWAY 
Rating:
5.0

Very good people to deal with and fair

JIMMY CLAYTON 
Rating:
3.0

Customer did not leave a comment.

brenda ladue 
Rating:
5.0

Customer did not leave a comment.

JOHN BURNS 
Rating:
3.0

For whatever reason, they could not give me one. To rent a tow dolly one evening in one location in Texas and drop off the next morning in a different town in Texas the fee was $250. If I returned it to the same location as rented, fee was only $50.

RAYMOND HALL 
Rating:
5.0

Great customer service. All needs taken care of. Thanks

DARREN FREDERICK ROEGNER 
Rating:
5.0

Awesome!

CLINTON WALKER 
Rating:
3.0

The U-haul app was not uploading my pictures and i had to resort to the u haul website

Hunter Gass 
Rating:
5.0

Good people to deal with real friendly

JIMMY CLAYTON 
Rating:
5.0

Customer did not leave a comment.

Robert Lehnig 
Rating:
5.0

Good people to deal with

JIMMY CLAYTON 
No reviews have been submitted for this location.

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