I had to unload the trailer by myself. There were no jacks, no lifts or anything to assist with getting the 6'x12' trailer off of my truck. This should have been communicated that I needed to bring extra help or a trailer dolly with me. The owner did call for her friend to drive over to help, but it took 30+ minutes to unload.Marla W.
Customer Reviews for Tesmart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I reserved a tow dolly for 6 hours and returned it within that time and they charged my card twice. Unacceptable I want a refund.DANIEL HERNANDEZ G.
El cliente no dejó un comentario.JAKOB R.
We had trouble at turn in due to computer error that kept saying we travels 20,000 miles...duh. Mngr. was understanding but could not clear our release. He called U-Haul next morning and cleared it up and cleared us. I thank him for his effort.Richard G.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Babette H.
Just a woman running the gas station, she asked if I knew how to hook up the auto transport to the truck and when I told her I didnt, she went outside and came back with a random man that connected the trailer to my van and helped put my car on the trailer. I had to tell him how to put the trailer fender down to let me out of my car, he opened it just enough for me to slip out and started closing the fender on my ankle. I was told to return the truck clean and with a full tank of gas. The truck had mud, sunflower seeds, and a makeup brush in the cab and the gas tank was not full. The damage form was emailed to me before I even saw the truck and the links did not work. When I got the truck home, I saw that the fender was busted and nearly leaning on the trailer tires. I made my 900 mile trip, yanking the broken fender off the tires every time I stopped for gas, and once I finally parked at my destination, I saw that one of my tires came unstrapped.Emily M.
Great customer service, extremely friendly,Ramon H.
I will not be recommending U-Haul to anyone any time soon. Not only has your system glitched twice but I was over charged because of one system error and I'm still fighting the other over a week later.Samantha T.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.REBECCA A.
El cliente no dejó un comentario.Roelof M.
El cliente no dejó un comentario.QUANYUAN J.
There was no help offered, except to adk if I did everything though I did not know exactly what to do. Just looked at and talked to like I was stupid.Tami K.
El cliente no dejó un comentario.JESSICA D.
Very helpfulHenry H.
Good people to rent from I highly recommend them thanks so muchJIMMY C.
El cliente no dejó un comentario.TERENCE J.
El cliente no dejó un comentario.Mark C.
When clicked on the link in YOUR ap it directed me several miles to the west of Greenville. There is not a drop off location there. When you type in the address in your ap it directs you to the actual location about a mile east of Greenville. This omit out of the way diversion cost me an additional $6.95. I tried to call the 800# to complain and after about 20 United I gave up and hung up. The guy where I dropped off was nice and he was apologetic. The only reason I will not recommend him is because I will not recommend UHaul again. This was not a good experience from beginning till end.Michael P.
El cliente no dejó un comentario.DONNIE B.
El cliente no dejó un comentario.Shannon A.
I don't think they checked me in at the right time costing me more moneyMichael H.
Dropped the truck off before they closed, still charged me for delivering the truck after hours. Left 2 messages, no one returned my call, bad business practice, definitely needs to be looked at. Very unhappy with the whole situationScott F.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Charlotte P.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.FLOYD J.
El cliente no dejó un comentario.Carl M.
El cliente no dejó un comentario.Aaron G.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.david C.
El cliente no dejó un comentario.Terri C.
El cliente no dejó un comentario.RUSSELL SPENCER R.
El cliente no dejó un comentario.janice Y.
El cliente no dejó un comentario.Ben R.
This end of the rental was a screwed up mess, but not because of this location. More because of Uhaul itself. They were supposed to call the night before pickup with a confirmation. Didn't happen. Decided to send an email which went to spam. Went to the original location that we set up to pick up the trailer. They had no trailer and no info. Did some checking and figured out we had to go to Tesmart. We didn't have a clue where that was. Turned out to be off of I-30 in the boonies. Tesmart was ok to deal with, but damn UHaul, get your act together. You cost us at least an hour because of having to track down the rental and then making sure what was really going on, and then getting there and back. That's twice in the last 3 rentals with you that we have had problems. The only reason that I would not recommend this location is where they are located.Leanne J.
Wish the 10ft box had a ramp.Sean R.
Took 3 times to-get rental right had to keep given same information over and over plus tag on trailer has been out for 2 yearsFlossie C.
Really appreciate the Sunday drop off!lolita G.
This place is right off the highway - not safe, especially if you are going late at night. The land is overgrown and not inviting.Meghan C.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.JACQUELINE T.