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David T
Customer Reviews for Terri Jos Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work. Thank you again for everything… Holly
Holly BNo comment I thought everything went well. 😊
ERCELIA SCan not think of anything to better my experience. Easy pick up and delivery! Good customer service.
SAUL MFRIENDLY SERVICE
Mark RVery helpful staff.
Kevin NThey really good they help and everything
SAUL MGreat to work with
James SThey were absolutely amazing and went above and beyond to help us!
mickey eAllow customers access to your restroom
Lawson APeople were rude and not helpful. Lazy if u ask me.
Adam Wexcellent customer service
Shelly rThe price was 178.00 but on line when I reserved the trailer the price was 115.00 with the ins 16.00. I told the lady working there and she replied that happens all the time? Why go to the trouble of making a reservation on line if the price is going to change.
jada wNothing to improve, staff was friendly and professional. Equipment was clean and ready for me. Would definitely use this location again.
Frank MThe staff at Terri Jos were very polite and professsional. I would highly recommend this location.
Russell BEverything was awesome .
patricia mAwesome experience!
Eduardo RNothing. Service was excellent!
IVAN MThis is the second rental I returned to this location, and they were very helpful.
CLAUDIA BMichelle and Misty were super nice and understanding of our situation. I honestly believe anywhere else wouldn't have taken the time with us as they two of them did. Thank you Michelle and Misty!
Monica JEverything was good and I was very satisfied. Thank you.
joann wThe staff at this location was amazing!
Benjamin WNothing. All was perfect.
Patrick PSo I did have some major issues but James Cole was fast to assist and help along with 2 other Uhaul drop off spots. And made me very happy they cared so much.
mary TNeed to actually be open on the days they say they are I got charged for them not being there on return date which is bullshit
MICHAEL SThey did not charge us extra for being an hour late with the return because it rained all day the day before and we couldn't get it completely unloaded do to the weather. We appreciated this.
Tracy HThe staff did help with checking to make sure the lights were working, everything else I took care of. The trailer towed well and had no issues. The only thing that could have been better was more floor tie-downs for my particular needs.
BRUCE ZNo one was there
ELVERNA SNothing. They have it running correctly. Plenty of room to return vehicle. Well lite.
AARON HVery nice staff. Will definitely be a returning customer
ROEL ANice staff. Took care of everything I asked for
ROEL Athe young lady staff member was great she even hooked up trailer to my truck with out my help
RONALD SIt wasn't a big deal, but there was sand in the floor board and dog hair throughout the cab. I'm not allergic to dogs, but it could have been problematic for someone who was.
Karen MI went to drop offcthe trailer around 10:30ish and the facility was closed!!!
LILLIAN HAmazing service
DAVID WThey charged me $25 for parking in front of the gate. There was not very much room to park anywhere else. I know that the app told me not to block entrances but without room to park anywhere else with a 45 foot truck I felt it unfair to charge me.
BENJAMIN GChange owners! Add professionalism in the work environment and attire. Just be friendly. Rudeness is never a good way to start any business transaction. If we were not pressed for time, we would have left as soon as we made contact with the owner. Proper signage would be very valuable in presenting the place and procedures. Customers shouldn't have to guess as to your procedures. In other words, we'll never use this place again and we will never recommend it to anyone. Period.
RICKY HThey went out of their way to accommodate me. Uhaul yet again screwd up a perfectly good reservation by making them give up my trailer and wanted me to go 30 minutes out of my way to get another trailer from another location. They were kind enough to track one down and go get it for me. Uhaul the company isn't worth a damn, but Terri Jo's IS TOP NOTCH!
JANA WIt was a great experience. No problems at all. Hook up person was quick and informative.
SIGIFREDO GWhat a fun and efficient team!
Steven GYour App doesn't work. I had to call customer service and after 15 mins on hold someone answered. By the time they were able to help me, the last who runs this location showed up to try and help.
JoDee SThe customer service was great and the equipment was readily available.
gwuandolya hThe lady who rented us the uhaul was really nice and very informative.
KELLY OHighly recommend Terri Jo's!
JENNIFER BThe people here were upset about my experience and helped us as best they were able.
philles eBe open on Saturday’s to handle any problems with the equipment and/or check in/check out procedures.
HOLLY B