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Ashleigh Schultz
Customer Reviews for Tender Loving Care Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service from Both parties... Brook helped me check in And a young gentleman helped me get in touch with Brook and made sure everything was OK before leaving lot.
Ayman RamadanI paid for an Appliance Dollie and it wasn’t in the truck. The location was closed so we had to leave items behind.
Tina DaweUpdate your trucks and fix them up
Kevin BradyWe rented a car dolly. When we got ready to leave our home with everything packed and head to Florida, thank God my husband noticed that one of the car dolly wheels had the cords showing. Three hours later the tire was replaced and we were good to go. I believe that when you rent something, the company should have it inspected the product before it leaves. Thankful we weren’t on the road and had a flat. Because it sure wouldn’t have made it from Michigan to Florida. People at the Middleville uhual was great. But there should be something in place to inspect equipment when it comes back in.
Scott KingEverything was perfect! Thanks
lloyd BAILEYI most definitely would really use them for future projects. We appreciate the fact that she was very helpful, curtious, friendly, . She was happy to be there and her smile reveald that. Thank you guys.
Margret ArizolaLet them know that they will be working with two outstanding personnel.
Ferdinand NoltenDidn't speak to anybody at the location, dropped off after hours. Easy to drop off. In contact via text and phone with pleasant staff. No issues dropping off at all.
Andrew SorahEverything was excellent
bill capponThis truck had so many miles on it, the brakes were a little bad I thought. Your app is in need of some serious attention, if you make a mistake the app will not allow you to go back and restart, it's extremely frustrating. Ended up calling the service line for assistance.
Stephen SchneiderGreat people and very helpful !
william wilcoxsonWas a pleasure working with the gentlemen there, will definitely use again!
Dylan Schultz3 times i rented from this location … three times friendly , courteous and professional … very pleased with there service .
Gene HenricksonFast, efficient, friendly
Patricia KaiserThank you for making it so simple and easy!
Alyssa DeGrootVery friendly and very nice! Would recommend this place to anyone!
KATHY TOMACTook 20 minutes when i ask foe a printed contract never for one but for a receipt asked again but she had to help with car wash
Shawn CaswellExcellent people....
Ayman RamadanThey told me $ 51 and took 127 before I dropped it off ?? And no one at U-Haul seems to know why!!!!
VERENETTA DENSLOWWe have had to rent 3x in a week for our move and every experience was great! Highly recommend this location!!!
Liza MayaWindshield wipers were very old and wouldn’t push rain off. Lady said fuel was at 3/8 of a tank and ii told her it was less than quarter. She said nothing and walked away.
Ferlin HUMPHREYParking lot is small. Customer service was awesome thank you!!!😊
Natalie JohnsonAll good!!!
Gloria PitschFastest pick up I’ve ever had at a U-Haul
Randy BallNA
Julie WhitepigeonI love this car wash & the people there. And now I have another reason to go back. They were very helpful and friendly. Great place All the way around. Best customer service I’ve had in years
robin fettesExcellent experience
Joyce LlanoMontoyaThis location helped straighten out the screw ups the pickup location made although there was nothing they could do to refund any monies that should have been given since the rental was shortened.
Jonathan DutterGreat help from the local rep!
Thomas DevriesThere was a gash in the top passenger side of the truck that I was nervous I might get accused of / charged for since there weren't those little black X stickers on it. I didn't have time to fill out the survey of the condition of the truck when I first got it. I tried filling it out an hour or so later and it said the link had expired.
Noah FilipiakI would defnetly go here again
Matthew BraybrookAlways quick and easy pick up and drop off!
Charles RobertsCould be more professional and business like.
John AndersenThis was an easy process to get the van rental. The prices were really reasonable too. The 6' x 12' size worked out very well too. We will definitely use UHAUL in the future and recommend this location. Their staff was very easy to work with. Thx.
Mary Ruddtruck was clean, but windshield wipers were all but non existent and truck pulled badly to the left despite being evenly loaded. Additionally, despite a reservation several weeks in advance, I was notified the day before my reservation that the truck size I reserved was not available at the location I needed, and I played several rounds of phone tag to find a location that had the truck size I needed, and ended up having to go to a location 25 minutes away from me instead of 5. Very frustrating. Lack of recommendation is not reflecting on the employees or location, but more general difficulties with the overall experience.
Elli SponableClean up the spider webs by the lock box area. The cab was a little sandy - but all in all a great experience. Area was well lit - and I felt very safe even dropping off at night.
Mindy CutlipGreat and friendly service
Janet MuirGreat customer service!
Renee WyleGreat service
Bradley VerburgSome notice in advance of actual picking up the truck that the complete requested supplies are not available - for example I ordered 2 dozen pads and the location could only provide 1 dozen.
Doug krausSupper easy drop off.
Sharon SchwambergerDo more to let me know that the drop off was completed, rather than just take the keys and say thank you.
Sharon SchwambergerTrailer was NOT where requester during the reservation (Hastings, MI).
John DillinghamPicked up truck and trailer with bald tires on (BOTH) and A FLAT on the Truck duals... Plus Inoperative Brake and turn Signals on the Trailer... Waited 8 hours for emergency road repair. NO Compensation or extra time given for my waiting. But they were sure SPOT ON when they said I was 1 gallon short on the fuel gauge... TOTAL BAD DEAL !
Doug DoughertyOur issue is not with Tender Loving Care Car Wash - they were extremely helpful and pleasant. The issue was with the passenger rear tire that was not in good repair and blew out after 45 minutes of driving. OUR ISSUE was that on the side of the highway in an emergency we were on hold for 30 minutes just to get someone on the phone.
Paul ShankNo issues
Clark MaytubbyThe trailer I rented had no jack on it. And the truck didn’t have ac.
Kyle ColemanWe have used this drop off location before and the operator was very helpful in disconnecting the trailer and making everything go very smoothly.
Jacob MaynardThe pick up location was not the one I chose. I made my reservation for a 10’ box truck a week in advance. I was directed to the Tender Loving Car Wash location the day before my pick up. My first choice at Best Hardware was directly across the street from where I needed the truck. This change added 20 miles and 30 minutes to my schedule.
James SummersThe young lady was very kind and helpful. It’s complete and utter bullshit that they put 2 freaking gallons of gas in it and charged me $13 and some change. It’s a scam to make extra money. I made sure the gas gauge needle was exactly where it was when I picked it up! Of course this will fall on deaf ears because no one cares and the customer is always wrong.
Michael FernhoutNo hasles and courteous service
ellen lambertLove the Uhaul team in Middleville. They are always so easy to work with
Dana JonesMegan was great. Very nice to rent from. Everything was as she said it would be. I would diffidently recommend her.
ROBERT EDWARD HUNTThe lock to get the keys was ridiculous! It was so hard to open set me back 30 minutes!
Patrick McKerrThe exhaust on the truck was broken and insanely loud. Our ears are still ringing the next morning. You could not even talk to the person next to you without having to yell as loud as possible. Everyone was staring as we drove by. It was the worst experience ever with a rental and I will never choose U-Haul again. The truck had a check engine light on and the back was not swept out when we received it. We swept it out in order to avoid being charged for something we didn’t do.
JOSHUA ALAN DYKSTRAClean the trucks before the next customer rents it. It was filthy with debri in it from previous renters. Box was dirty, not swept also. mechanically uncertain. brakes jerked when using them. Sounded like it was low on oil and it made a loud squeal when coming to a stop. The truck parked next to it had donuts for tires. I wouldn't have excepted that one if they paid me to take it.
MARCY ELLEN CLEVENGER