Everything was perfect! Thankslloyd B.
Customer Reviews for Tender Loving Care Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I most definitely would really use them for future projects. We appreciate the fact that she was very helpful, curtious, friendly, . She was happy to be there and her smile reveald that. Thank you guys.Margret A.
Let them know that they will be working with two outstanding personnel.Ferdinand N.
Didn't speak to anybody at the location, dropped off after hours. Easy to drop off. In contact via text and phone with pleasant staff. No issues dropping off at all.Andrew S.
Customer did not leave a comment.Paul S.
Everything was excellentbill C.
This truck had so many miles on it, the brakes were a little bad I thought. Your app is in need of some serious attention, if you make a mistake the app will not allow you to go back and restart, it's extremely frustrating. Ended up calling the service line for assistance.Stephen S.
Great people and very helpful !william W.
Was a pleasure working with the gentlemen there, will definitely use again!Dylan S.
3 times i rented from this location â€¦ three times friendly , courteous and professional â€¦ very pleased with there service .Gene H.
Customer did not leave a comment.david D.
Customer did not leave a comment.Thomas Patrick M.
Fast, efficient, friendlyPatricia K.
Customer did not leave a comment.Mackenzie J.
Thank you for making it so simple and easy!Alyssa D.
Very friendly and very nice! Would recommend this place to anyone!KATHY T.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Dirk B.
Took 20 minutes when i ask foe a printed contract never for one but for a receipt asked again but she had to help with car washShawn C.
Excellent people....Ayman R.
They told me $ 51 and took 127 before I dropped it off ?? And no one at U-Haul seems to know why!!!!VERENETTA D.
Customer did not leave a comment.Jeremy L.
We have had to rent 3x in a week for our move and every experience was great! Highly recommend this location!!!Liza M.
Windshield wipers were very old and wouldn't push rain off. Lady said fuel was at 3/8 of a tank and ii told her it was less than quarter. She said nothing and walked away.Ferlin H.
Customer did not leave a comment.Liza M.
Parking lot is small. Customer service was awesome thank you!!!😊Natalie J.
Customer did not leave a comment.Betsy M.
Customer did not leave a comment.William D.
All good!!!Gloria P.
Customer did not leave a comment.JASON P.
Fastest pick up I've ever had at a U-HaulRandy B.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.Steven K.
I love this car wash & the people there. And now I have another reason to go back. They were very helpful and friendly. Great place All the way around. Best customer service I've had in yearsrobin F.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Elizabeth J.
Excellent experienceJoyce L.
Customer did not leave a comment.Silas S.
This location helped straighten out the screw ups the pickup location made although there was nothing they could do to refund any monies that should have been given since the rental was shortened.Jonathan D.
Customer did not leave a comment.Tracey S.
Great help from the local rep!Thomas D.
There was a gash in the top passenger side of the truck that I was nervous I might get accused of / charged for since there weren't those little black X stickers on it. I didn't have time to fill out the survey of the condition of the truck when I first got it. I tried filling it out an hour or so later and it said the link had expired.Noah F.
I would defnetly go here againMatthew B.
Customer did not leave a comment.Mathew S.
Customer did not leave a comment.Michael U.
Customer did not leave a comment.John L.
Always quick and easy pick up and drop off!Charles R.
Customer did not leave a comment.Kathy T.
Could be more professional and business like.John A.
Customer did not leave a comment.rodney V.
Customer did not leave a comment.Israel V.
This was an easy process to get the van rental. The prices were really reasonable too. The 6' x 12' size worked out very well too. We will definitely use UHAUL in the future and recommend this location. Their staff was very easy to work with. Thx.Mary R.
Customer did not leave a comment.Audrey C.
truck was clean, but windshield wipers were all but non existent and truck pulled badly to the left despite being evenly loaded. Additionally, despite a reservation several weeks in advance, I was notified the day before my reservation that the truck size I reserved was not available at the location I needed, and I played several rounds of phone tag to find a location that had the truck size I needed, and ended up having to go to a location 25 minutes away from me instead of 5. Very frustrating. Lack of recommendation is not reflecting on the employees or location, but more general difficulties with the overall experience.Elli S.
Customer did not leave a comment.RODNEY ALLEN A.
Clean up the spider webs by the lock box area. The cab was a little sandy - but all in all a great experience. Area was well lit - and I felt very safe even dropping off at night.Mindy C.
Customer did not leave a comment.Edin K.
Great and friendly serviceJanet M.
Great customer service!Renee W.
Great serviceBradley V.
Some notice in advance of actual picking up the truck that the complete requested supplies are not available - for example I ordered 2 dozen pads and the location could only provide 1 dozen.Doug K.
Customer did not leave a comment.Doug K.
Supper easy drop off.Sharon S.
Do more to let me know that the drop off was completed, rather than just take the keys and say thank you.Sharon S.
Trailer was NOT where requester during the reservation (Hastings, MI).John D.
Customer did not leave a comment.David G.
Picked up truck and trailer with bald tires on (BOTH) and A FLAT on the Truck duals... Plus Inoperative Brake and turn Signals on the Trailer... Waited 8 hours for emergency road repair. NO Compensation or extra time given for my waiting. But they were sure SPOT ON when they said I was 1 gallon short on the fuel gauge... TOTAL BAD DEAL !Doug D.
Our issue is not with Tender Loving Care Car Wash - they were extremely helpful and pleasant. The issue was with the passenger rear tire that was not in good repair and blew out after 45 minutes of driving. OUR ISSUE was that on the side of the highway in an emergency we were on hold for 30 minutes just to get someone on the phone.Paul S.
Customer did not leave a comment.Daniel K.
No issuesClark M.
The trailer I rented had no jack on it. And the truck didn't have ac.Kyle C.
Customer did not leave a comment.Bette P.
We have used this drop off location before and the operator was very helpful in disconnecting the trailer and making everything go very smoothly.Jacob M.
Customer did not leave a comment.Nikolus I.
The pick up location was not the one I chose. I made my reservation for a 10' box truck a week in advance. I was directed to the Tender Loving Car Wash location the day before my pick up. My first choice at Best Hardware was directly across the street from where I needed the truck. This change added 20 miles and 30 minutes to my schedule.James S.
Customer did not leave a comment.JOHN D.
The young lady was very kind and helpful. It's complete and utter bullshit that they put 2 freaking gallons of gas in it and charged me $13 and some change. It's a scam to make extra money. I made sure the gas gauge needle was exactly where it was when I picked it up! Of course this will fall on deaf ears because no one cares and the customer is always wrong.Michael F.
No hasles and courteous serviceellen L.
Customer did not leave a comment.Kirk B.
Customer did not leave a comment.DAVID ALLEN H.
Love the Uhaul team in Middleville. They are always so easy to work withDana J.
Megan was great. Very nice to rent from. Everything was as she said it would be. I would diffidently recommend her.ROBERT EDWARD H.
The lock to get the keys was ridiculous! It was so hard to open set me back 30 minutes!Patrick M.
The exhaust on the truck was broken and insanely loud. Our ears are still ringing the next morning. You could not even talk to the person next to you without having to yell as loud as possible. Everyone was staring as we drove by. It was the worst experience ever with a rental and I will never choose U-Haul again. The truck had a check engine light on and the back was not swept out when we received it. We swept it out in order to avoid being charged for something we didn't do.JOSHUA ALAN D.
Clean the trucks before the next customer rents it. It was filthy with debri in it from previous renters. Box was dirty, not swept also. mechanically uncertain. brakes jerked when using them. Sounded like it was low on oil and it made a loud squeal when coming to a stop. The truck parked next to it had donuts for tires. I wouldn't have excepted that one if they paid me to take it.MARCY ELLEN C.
App wouldn't work at all, website was so slow that I had to log back in several times before I could actually complete registration. Quote was a little misleading regarding final payment.Chris M.
Customer did not leave a comment.Alp O.
Wonderful staffSTEVEN GERARD P.
Customer did not leave a comment.Joseph V.
Customer did not leave a comment.THOMAS BRUCKER M.
Excellent service!Nigel Y.
Customer did not leave a comment.Elijah H.
Great Experience!WADE ALAN P.
None of the turn signals worked so it was a bit difficult to navigate when turning. I let the man know at the car wash however.DAWN MARIE H.
Customer did not leave a comment.CARSON THOMAS L.
straw was in the trailer, the tail gate didnt go all the way down. I asked if there would be a problem dropping it of in wayland only 10 miles from pick up . Was told it would cost 75 more which is douple what I paid for it to begin with. Now I plan to buy a trailer and charge half what uhaul doesDale S.
Customer did not leave a comment.GEOFFREY DAVID A.