The rental vehicle while clean ran extremely rough. Sounded as if the engine was missing. Steering wheel was not centered/aligned properly with the front wheels. Recommend separating your question "Was the equipment clean and well maintained?" into separate questions as the vehicle could easily be one or the other.edwin K.
Tega Cay Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Carl is always great to work with and very efficient. Your needs are met right away every time.CARL G.
El cliente no dejó un comentario.Cynthia A.
Again My Experience with UHaul have been GREAT!Lida C.
El cliente no dejó un comentario.David O.
It was an easy process to rent a truck at this location all contact less. However the inside of the truck was filthy. There were cigarette ashes everywhere from the previous driver I'm assuming and the smell was horrible.Anna S.
Service and equipment excellent!Tony L.
El cliente no dejó un comentario.GARRY S.
The customer service is always great. I have rented trucks from this location twice...and each time my experiences have been pleasant...Lida C.
Pleasant experienceCharmaine W.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.Patrick K.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.John D.
I don't remember the last time I rented a moving truck but this went as easy as it could have. Doing everything on line was a breeze and they were kind enough not to add charges when I went a couple hours over. Recommend that the storage folks be able to explain charges if an extension is needed and my appliance dolly was not working correctly( tightening lever will break a finger, doesn't catch) but All in all great experience.Chri C.
El cliente no dejó un comentario.JOSHUA M.
I returned truck to this location on the same day. I turned in using mobile app and everything worked well. I received a bill for 2.29 which was correct the next day I received a bill at 10:20 am charging me for returning the truck at 5:42 pm. How is that possible when it is not that time yet. I called customer service the lady was nice saw the mistake and said she would have to refer it to the location. I called the location and once again bad service first he didn't know what I was talking about then he said it was a cleaning charge. He claimed that there was foam in the interior but it wasn't when I left it I took pictures and uploaded them, then he said the truck wasn't swept out but we only hauled 1 dresser and a bed we didn't have anything that needed sweeping out. He was rude and hung up in my ear.. Never ever will I use U-Haul again and I'm posting this on my social media pages.James D.
El cliente no dejó un comentario.Lida C.
The truck had two different serial numbers located on it and had numerous unmarked damaged areas.MARVIN B.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.Paul A.
David was awesomerobert T.
El cliente no dejó un comentario.donna T.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.MICHAELBRIAN A.
Overall it was a good experience. The truck fuel was not full when I picked it up. It only had close to a quarter of a tank. I had to put fuel in first thing so it cost me more than I had originally planned for in fuel. The staff was friendly and helpful. Our closing time got moved up and they worked out a later pick up time. Truck was clean and ran great. So I was pleased with the experienceMichael J.
Pick up and drop off were easy.Home B.
No improvements. Well run location.JOHN G.
Very helpfulMark M.
El cliente no dejó un comentario.RONALDANTHONY J.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.kenneth L.
El cliente no dejó un comentario.JASON L.
Service was great. Gentleman at the counter friendly, professional and knowledgeable. Making a customer fully informed makes a huge difference. More should be like himMark D.
Owner/operator was very helpful and knowledgeable. He even helped me get hooked up.CHARLES C.
El cliente no dejó un comentario.Tripp M.
El cliente no dejó un comentario.bengie A.
El cliente no dejó un comentario.Glenn R.
Thanks for your help!Karen N.
El cliente no dejó un comentario.Randal C.
I was charged for gas when the tank needle said full when I returned it. I even recorded the mileage and the needle showing full. Mileage I was charged was correct but tank showed full.Ambe L.
El cliente no dejó un comentario.Kathy L.
Very accommodating. I had to change my schedule last minute due to weather and this location made it happen for me.Martha R.
I had a GREAT experience UNTIL I turned the truck in. First, the fellow leaned out the door and told me to back the truck up and take out the blankets. No problem although it wasn't very warm. Once I opened the office door and put the blankets inside (per his request), he told me I had to fold the blankets and it was in the contract. I had folded them, I always do, but not like they were going into a closet (does that make sense?). When I asked him about it, telling him they were dirty and likely needed to be cleaned off, he said, "Well, you used them, who else is supposed to fold them?" I have never had U-Haul criticize me for anything, until this rental. I almost asked him if I had to sweep out the truck since I used it too. Anyway, just not what I am used to and have used your organization a lot. But I did everything on-line and it saved a lot of time.Thomas W.
El cliente no dejó un comentario.ALBERTO G.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.Reginald J.
El cliente no dejó un comentario.TIMOTHY S.
Stop trying to double charge people then have them tell you that you haven't paidTony G.
El cliente no dejó un comentario.RANDALL P.
El cliente no dejó un comentario.Cristen S.
The Location didn't have great signage to identify their location on a major street (around back of a larger bldg) and the loud music thumping through the walls from an adjoining dance studio makes it difficult to relay information in person. Otherwise, it was a really good easy in and out place to rent from.Michael S.
Would not recommend uhaul.Jeannie O.
El cliente no dejó un comentario.Ronald D.
I forgot from prior rentals that U-Haul trailers do not have jacks. It makes hooking up the trailer a bit of a chore and you cannot unhook it until unloaded if you need to use your vehicle without it attachedTodd B.
I had repeated problems with the uhaul app!! It would not recognize that I had a truck I was trying to return. Your customer service line kept me on hold for 45 minutes. Another customer finally showed me how to return the truck on a friend's phone by saying I did not want to use the uhal/share appRoger P.
El cliente no dejó un comentario.Victore O.
El cliente no dejó un comentario.Robert N.
Carl was great to work with. Truck worked well, got the job done.Jeremy R.
El cliente no dejó un comentario.William C.
Trouble with mobile pick up GPS said I wasn't at location and I was sitting right in front of building. Truck windshield and windows were VERY dirty, and the transmission felt like it was slipping. Probably the worst u haul rental I have had.DEBBIE M.
El cliente no dejó un comentario.John O.
Working the app needs to be better explained. It had me drop off the keys before taking the required internal pictures of the rental van. Very frustrating!James W.
My son dropped off the UHaul so I don't knowBarbara S.
El cliente no dejó un comentario.Amy B.
El cliente no dejó un comentario.GEORGE H.
El cliente no dejó un comentario.Joseph V.
El cliente no dejó un comentario.JULIE F.
Got to my destination with truck and discovered the back was full of trash and boxes from previous renter.RICK A.
Loved it! The cargo van was brand new and had a lot of power and room.Lauren W.
El cliente no dejó un comentario.SONIA H.
Fort the most part the vehicle was clean. There was some streaks of what looked like black road tar on the passenger door, the bed had like some dirt and couple pieces of gravel in the bed, and both floorboards has smudged dirt on them. These weren't bad and did not impact the ability to use the vehicle, but for the money charged for its use, it should have been much cleaner. The location is quite tight to get in and around the facility, and the inside of the facility seemed crowded and congested with supplies, or was not enough ample space to store these items.ernest B.
El cliente no dejó un comentario.Shannon C.
Tight quarters. Location closed during drop off.Barry C.
El cliente no dejó un comentario.Gregg H.
Give info on how to pick up on Sunday when no one there. Painful. And others there also had issues. H Had to figure out how to get internet set to do all we needed. Again painful. Should have a list of how to do.Thomas K.
El cliente no dejó un comentario.LYNN C.
El cliente no dejó un comentario.Brendan W.
El cliente no dejó un comentario.DANA C.
The process of renting it took me over a hour just to rent the truck was on hold to speak to someone. If the process was faster things would be better.i requested to have my rental be discounted but never heard back should never take over hour to rent somethingAndrew C.
El cliente no dejó un comentario.Aaron L.
El cliente no dejó un comentario.Adriel S.
Very friendly staff!!Heather B.
the website was not working for after hours check in, the app was not working for that either and I never got a call back as requested.Kira C.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.SUSAN M.
The employee was in a relatively small area and was not wearing a mask. The truck was fine.JAMES S.
The cabin was dirty with bottles of drinks and a Bojangles bag behind the seat. I also returned it a day early. Do I get a credit?Woodford A.
Keep David and the other gentlemen there. I will be renting from them moving forward.betty W.
They were busy this morning with only one working and with the Covid it made it a little time consuming. However, things went smooth and I finally got on my way and return was quick and efficient!john N.
I was very satisfied with your entire processJoseph B.
Never had to hook up my own equipment in all the years I've used Uhaul. Did this time. The ultimate location I had to pick up the trailer was 35 miles away from where I live. The location asked for is 9 miles. Would seem that equipment could be routed to a customers requested pick up point especially when the reservation was 3 weeks in advance.Mark A.
The truck was dirty and there were used face masks left insideChristina K.
El cliente no dejó un comentario.scott R.
No fault of the location BUT UHaul practices are HORRIBLE!!!!! I booked online. If there were pictures required or 2 additional contacts required- this should have been done BEFORE the pickup time. People base their pickup time based on their plans and timeline. It took us over 30 minutes to pick up the vehicle! That is totally unacceptable for an online order! Going forward, I will probably select a different rental provider as we lost valuable time today waiting for someone to help and more and more requirements that needed to be met. Very disappointing way to do business!Rebecca B.
This truck was awful the AC Was barley working! The transmission had a hard time switching gears. The truck was old and rusty and need to be taking out of service and repairedKawana M.
We were charged a $65 cleaning fee and we gave it back in better condition than we received it. We broke something on our last trip and used a broom and dustpan to clean it out. This is after it took over 45 minutes to get the truck (I was the only one in the store) and it was reserved and paid online. Uhaul has to do better than this, it's ridiculous. I'm sure I'll never hear back from Customer Service either.Marc W.
El cliente no dejó un comentario.Robert R.
Uhaul has chged me twice for this rental.The WC location chg posted yesterday. I rented 1 truck for 1 day. Phone lines are flooded. Im going to dispute the charges. Very frustrating experience. Not due to location due to uhaul corporate computer systemDebra E.
El cliente no dejó un comentario.Michael G.
We did not end up using this storage facility due to the office being closed to early on Saturday and closed completely on Sunday. We had to go to a different company.Heather C. | Reservación
We arrived very late to use the unit. Very accessible and easy to find off the main road. Spoke to owner several times. Very nice gentleman. Turned truck in to this location. Very convenient.JANET T. | Reservación
We did not need to use the storage so we cancelled our reservation but the process was easy and the person I spoke to at the facility was professional and knowledgeable.Lindsay H. | Reservación
The process was easy, the unit was easy to access. The gravel driveways are a bit too rural though.Jennifer C. | Reservación
The kid at the front desk needs some basic lessons in customer service. He was completely un helpful and almost useless. He may be ok for sitting in a slow storage office all day but that is about it.Moshe L. | Overall Experience
Everything was perfect. From the staff that signed me up to the grounds being clean and safe.Michael C. | Overall Experience
There's nobody there to help you unhook your trailer. Thankfully I had a floor jack to lift the trailer off the hitch. They did let me drop off the trailer there instead of where I scheduled the dropPete K. | Reservación
Met with the gentleman on Saturday morning and he was great.Michael C. | Reservación
My boat was stolen from this facility. I would not recommend anyone using it. The office was not helpful at all. There are no cameras covering the back or one of the entry/Exit gates.David B. | Overall Experience
nice peopleJacqueline F. | First Impressions
The hours were incorrect and information about this being an affiliate location was not disclosed. I spoke to 4 U-Haul customer service reps.LEKEYA V. | First Impressions
Very nice service. Unit needed to be swept and cleaned but they did it right away. Easy drive up access to unit.SHAWNIE P. | First Impressions
Additional Services at this Location
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