Comentarios del cliente para Taylor Road Store All at Billingsley Place

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Taylor Road Store All at Billingsley Place

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Tera J.
Grado:

This location is great and Mrs. Sheila is awesome. She offers great customer service.

Christopher C.
Grado:

El cliente no dejó un comentario.

Andrea B.
Grado:

Easy process

Tim S.
Grado:

El cliente no dejó un comentario.

DOROTHY B.
Grado:

U-haul worker, name: Vicky was very rude and unprofessional with 2/1/2020 after doing business with U-haul and she was not reprimand for unprofessional behavior and using profanity at me. I reported it to her supervior, Mrs. Shelia. It was the U-Haul located behind Max Credit Union and Navy Federal Credit Union on Taylor Rd in Montgomery, Alabama. I was considering renting a large storage from U-haul but, I will never do business with them again. Dorothy Brown

Erick C.
Grado:

El cliente no dejó un comentario.

DENITA S.
Grado:

No improvement necessary. Customer Service was friendly, service with a smile.

donald H.
Grado:

Absolutely not enough staff which I realize is not their fault.

Allen C.
Grado:

Should have been told upfront what the mileage cost was going to be. Did not know till paid the bill.

Jordan S.
Grado:

U-Haul worker forgot to give Drivers license back , worker call and said she had the Driver License and said it would be put in dropped box but it was not there . No one at the U-Haul place seems to know where it is . Now I have to drive around with no drivers license.

Daniel V.
Grado:

El cliente no dejó un comentario.

Ji N.
Grado:

The office manager gave me a good deal when I told why I need a truck to go to Birmingham before I started. Our church has "bike ministry" for homeless. He offered to rent a truck for $88. But when he returned the truck, she charged $ 207.35, which was not the amount she had offered. I went back to the office today and I complained and gave me the corrected amount again. truck - $19.95, per miles charge - .59C. 228.3 mailes X .59C = 134.52 + 19.95 + tax 6.04 = $160.51 - $45.00 (charity for church) total is $115.57. she charged a new balance. please give me back the amount of the difference, $91.78 as soon as possible. Hopefully I never have this experience again. Today I called for customer service as well with the same. the number is 2520669. I will wait for your response. thank you.

Matthew H.
Grado:

After booking online, the key was not available in the key box. After coordination with the helpline and the local office, the problem was resolved in a few hours.

patricia B.
Grado:

El cliente no dejó un comentario.

Sherry G.
Grado:

El cliente no dejó un comentario.

Julius T.
Grado:

Outstanding Customer Service provided by Unit Manager was above & beyond expectations, Thanks,

BRIAN H.
Grado:

Extremely friendly and helpful staff. Will rent from again.

arlisa J.
Grado:

Continue to keep people like Sheila into your office to give great customer service and she also makes you feel very welcome and glad you came and happy to return

David R.
Grado:

Easy drop off and great staff. I need to rent again for the second half of my move and will go back to them.

Molly M.
Grado:

Nothing!! Ms. Sheila was a huge help and big blessing to us as we used a U-Haul from her location. We had a delay in the return of the truck and she worked with us and was so kind!! Highly recommend this location and renting a storage unit or UHaul from Ms Sheila!!

Elliott G.
Grado:

Great service, easy transition from pickup to drop off.

KELITA C.
Grado:

El cliente no dejó un comentario.

Jordan K.
Grado:

El cliente no dejó un comentario.

Keith C.
Grado:

Sheila and Tori are great! Thank you!

Sharon F.
Grado:

The sales associate was very professional. Very good experience.

Wilson Z.
Grado:

El cliente no dejó un comentario.

clifton M.
Grado:

El cliente no dejó un comentario.

Katina R.
Grado:

I was extremely imoressed with our customer service lady,, not only professional but accomplished it by being very friendly and she owned the opportunity to assist us...

Marcel S.
Grado:

U-Haul sucks, got faulty truck, broke down, waited for an eternity (>8 hours on site location and a night) for tow truck! Costumer service is bad as well, asked me to call back—really? I believe, U-Haul is okay as long as everything is going well. As soon as something is going wrong—it sucks!

Shawn S.
Grado:

Tiny parking lot makes parking truck difficult. 26’ truck takes up the whole parking lot

Mildred Z.
Grado:

Maybe a basket of chocolates at the front entrance... :) Shirley was very kind, patient and knowledgeable. She answered all of my questions and concerns.

teresa R.
Grado:

The cab of the truck should have been cleaned but it wasn't and I would have liked to have had furniture pads to use and there wasn't any and I asked this of the agent when I called to confirm the pick up location. Although the staff was friendly. Uhaul needs to improve the rental experience somewhat. I booked the truck rental and moving help online. I didn't get the pickup location or size of the truck I initially asked for. Online I was able to book a 17ft truck, but I was told by an agent when I called to change my pickup location which someone thought I wanted to pickup in Auburn AL but I booked the Woodmere pickup location this they claim was due to the size I requested that they no longer have anymore. Really I changed in a little over month when I last used uhaul. I would have picked a larger size online to get exactly what I needed. The truck wasn't large enough for my needs

Brandon D.
Grado:

Amazing experience! It was super fast and easy to get a truck! Thank you.

NICOLE L.
Grado:

UHAUL truck had a musty smell and had mud from previous renters inside. I was charged a cleaning fee when the mud was there already when I rented it.

Lasheldrick W.
Grado:

El cliente no dejó un comentario.

James J.
Grado:

The truck was nasty on the inside and outside and the truck battery died on me I had to get a jump off ii

Wendi P.
Grado:

El cliente no dejó un comentario.

Liu S.
Grado:

El cliente no dejó un comentario.

Katia R.
Grado:

El cliente no dejó un comentario.

lisa N.
Grado:

El cliente no dejó un comentario.

Paul M.
Grado:

Please note that I selected this location as a drop off for a pull behind trailer. Upon arrival the manager informed me that she generally does not accept this type of equipment. However as we have worked with her previously she was gracious and allowed me to leave the trailer after a 500 mile day. If possible you may wish to update your system to reflect what equipment can be dropped off at the various sites.

cynthia R.
Grado:

Mrs. Shelia, thank you so very much. You made my day less stressful!

Paul M.
Grado:

Shelia was outstanding. Extremely pleasant, courteous and helpful.

Elijah L.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

When I first tried to rent a 10’ truck, the system kicked me out 3 times saying the “equipment not available”. I don’t know how that works, but the other locations were all much closer to our house.

Tekier J.
Grado:

The receptionist was really nice.

Chonquinta T.
Grado:

El cliente no dejó un comentario.

Richard E.
Grado:

El cliente no dejó un comentario.

Tammy A.
Grado:

Computers were not working properly so it took a little longer to complete everything but sales person was very nice and trying very hard to satisfy the customer.I wasnt very happy about having to use another location for pickup when i made reservations for eastern blvd to find out a truck would not be available to me at the time requested!this put more miles for travel to our trip which costed much more than we had anticipated for the move.i wish we would have been informed of this before the day before our move and plans we already had .so not satisfied with that part and it costing so much for the miles from where we had to go .

miriam W.
Grado:

The miles rate is high .79 mile. Other than that my uhaul experience was very pleasant. The manager was very nice.

Bianca C.
Grado:

The lady there was absolutely great !!!

cynthia R.
Grado:

The clerk was very professional. Enjoy your week!

Michael W.
Grado:

El cliente no dejó un comentario.

GLENN W.
Grado:

El cliente no dejó un comentario.

Vila D.
Grado:

Sheila was a superb help!!! Will use you again. Very helpful and friendly.

Chaya F.
Grado:

Everything went smoothly and staff member was very friendly.

leon J.
Grado:

Nothing. Everything was great

Younghyun C.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

El cliente no dejó un comentario.

BEVERLY W.
Grado:

El cliente no dejó un comentario.

gary G.
Grado:

El cliente no dejó un comentario.

rick M.
Grado:

She was in a hurry for personal business so made my visit not as important. Would not tell my wifi password so I could not use my phone at critical time. Tried pushing insurance on me when I already had insurance.

Ronnie H.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

Great location and helpful staff

RICK E.
Grado:

El cliente no dejó un comentario.

James B.
Grado:

El cliente no dejó un comentario.

maurice T.
Grado:

Try not to overlap reservations.

Sadie M.
Grado:

El cliente no dejó un comentario.

Benjamin H.
Grado:

Location did not have a trailer jack available that was needed to lift the 6x12 trailer tongue up from where it was resting on the ground to the necessary height of the ball hitch on my SUV. Had to lift it up by hand. Some customers may not be physically able to lift the trailer tongue manually.

Phillip W.
Grado:

More than friendly and helpful...

Nedra M.
Grado:

El cliente no dejó un comentario.

THOMAS B.
Grado:

El cliente no dejó un comentario.

tera J.
Grado:

Mrs. Sheila at this location is great and was very helpful!!!!

cynthia R.
Grado:

Shelia was very professional. Thanks U-Haul!

harry W.
Grado:

El cliente no dejó un comentario.

Lashundra B.
Grado:

El cliente no dejó un comentario.

Seongjun Y.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Glenn H.
Grado:

Sheila did a highly outstanding job. I was very impressed by her excellent customer service skills. Along with her awesome leadership and management abilities. I will be calling that store location again as a lifetime customer. Keep up the great work! Promote her immediately. Give her more responsibilities and higher pay. Challenge her. We need more people like her.

patrick F.
Grado:

Helpful

Sarah B.
Grado:

El cliente no dejó un comentario.

Debra W.
Grado:

I have used this location several times and has been very pleased. Sheila is super friendly, and goes above and beyond to assist in any way. I would certainly recommend this location to others.

altrice A.
Grado:

El cliente no dejó un comentario.

Laketa H.
Grado:

First time doing business with this location and I had the best experience, by far!! The office was very clean and neat. The truck itself was also clean. Mrs. Shelia assisted me with my reservation. She was thorough in explaining everything to me and was very nice!! Thank you so much!! I highly recommend this location.

donnie H.
Grado:

El cliente no dejó un comentario.

LATOYA T.
Grado:

El cliente no dejó un comentario.

Mavis M.
Grado:

El cliente no dejó un comentario.

Lewis W.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

I requested rental at I Storage which is just outside my neighborhood. It was changed to five miles away which cost more mileage. It was sent by email/text instead of a call from my requested location. I just happened to catch it.

STACY A.
Grado:

El cliente no dejó un comentario.

Grado:

I wish all people treated you the way we were treated at this location.

Mark R.
Grado:

Excellent service. The truck was ready when we arrived. The clerk was very friendly. No hassle return. Will use again for our in town needs.

Kareem G.
Grado:

El cliente no dejó un comentario.

James F.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

El cliente no dejó un comentario.

dan W.
Grado:

El cliente no dejó un comentario.

MARK D.
Grado:

Excellent service!

Nancy A.
Grado:

El cliente no dejó un comentario.

Michael D.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

Back
To Top