Customer Reviews for Taylor Rental
(Distribuidor de U-Haul del vecindario)

669 comentarios

1306 Main St   Sanford, ME 04073
(@ Rte 4 & Rte 109)

(207) 324-4860

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(207) 324-4860

1306 Main St
Sanford, ME 04073
(@ Rte 4 & Rte 109)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert V. 
Clasificación:
3.0

The staff are not friendly or very helpful. Truck had a lot of snow & ice on top that when it came off it broke the windshield. I try to avoid renting from them, would rather go to Don's auto in Alfred or the place in Waterboro

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
5.0

Guys at the Sanford Taylor Rental / UHaul were awesome!

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

Excellent experience from beginning to end. I knew it was going to be a high-stress move for me, however, the kindness and sense of humor extended at the location really changed my mood. I ordered the truck online. The whole experience was easy, streamlined and excellent. Thank you, guys!

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

We were very happy with our experience! When I showed up for the reservation, I realized I booked for the wrong day. The gentleman at the counter was very nice and switched the reservation with no issues. We were very thankful! The van was clean and ready to go. The return was just as easy. Many thanks to for the kind and easy experience!

Elizabeth R. 
Clasificación:
5.0

Was able to complete the online check in the day before the truck rental. Quick and easy to pick up the next day . Truck had a pair of dolly's and several blankets in the box that helped make loading & unloading much easier and the blankets were nice to have to protect our wooden furnishings.

Patrick G. 
Clasificación:
3.0

Radio did not work. Glad I wasn't going long distance. Otherwise good experience with truck

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
5.0

Dropped off truck as instructed, business did not have Sunday business hours. I am still stuck trying to deal with OVER BILLING WHICH HAS YET TO BE RESOLVED!!!!

ROBINJ J. 
Clasificación:
5.0

Very helpful and professional staff. Used this location several times without any issue at all.

Sherwood W. 
Clasificación:
4.0

Gas tank wasn't full I brought it back full

Francesco D. 
Clasificación:
5.0

It was easy to schedule, pick up and return the van

Paula R. 
Clasificación:
4.0

Convenient and easy.

David C. 
Clasificación:
3.0

Convenient location, good customer service, simple and straight forward. Truck was dirty but it drove and operated well. That's all I'd ask for.

Jared W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhett S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
3.0

I had ordered 24 blankets with the rental truck; none were available, so I had to make an extra stop in Portland to pick up blankets. The staff in Portland provided me with blankets and even loaded them into the truck for me. Very nice touch.

Kristina W. 
Clasificación:
2.0

I was charged for 300 miles in the rental â€" my big mistake was trusting the location. Lesson learned. Unfortunately I am associating that with UHaul. When I added up the trips we took the total mileage came to 112.2 miles. Basically I was overcharged approximately 130.00 dollars. We asked in the beginning to estimate number of miles, we estimated 150. The van also had heavy smoke odor. And the right side mirror wouldn't hold its position. Another option is needed between yes and no for equipment maintenance / cleanliness. The van was clean, but smelled bad. Right side mirror needed help but that was the only issue.

Mary H. 
Clasificación:
3.0

The cargo area wreaked off cat urine. As soon as the gate was lifted the smell poured out. Fortunately I was only moving around some wood, but if had been moving all of my personal belongings I would have been so upset and unable to use this truck. Very surprised they didn't clean it given how obvious the odor was.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O. 
Clasificación:
1.0

I tried to be in constant contact with this place but they never answer their phone. My truck had to be late because of contract problems with the house im buying. I only got threatening emails and texts threatening to call the police and report truck stolen I received gas charges that were a lie and charged some service fee because the app didn't let me mobile upload due to location not loading. I told the person on the phone and they made account notes that the app wasnt working. This took me a lot of extra time to try to get working.

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E. 
Clasificación:
5.0

Continue good service. Work with Customer to address their need.

Rick R. 
Clasificación:
5.0

keep track of the customers requests. do not over charge them for equipment they do not request or use.

Mark F. 
Clasificación:
5.0

Great customer service. Friendly attendant. Excellent communication with text and email.

Stephen M. 
Clasificación:
5.0

Customer service was excellent...

Diane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C C. 
Clasificación:
1.0

Dirty, grimy. Unsanitary and the counter had some sticky stuff all over it. Dudes were telling racial jokes in the back. I didn't know people used the ‘N' word anymore.

Patrick Tennyson K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
2.0

the one gentleman that was working when i picked it up was horrible the one wearing the trump t shirt and hat racist homophobic bigot you don't talk to customers like this leave your politics at home not in the workplace the gentleman that was working when i returned it was fine just the one when i picked it up..

Donald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARROLL A. 
Clasificación:
5.0

Again for UHaul, same comment as above

ADAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

I returned the vehicle with less miles than the estimate but they said no credit. I estimsted 50 miles but only drove 33 so I overpaid by 17

Richard A. 
Clasificación:
3.0

The mobile app could isnt the most user friendly, was unable to take pictures during initial inspection to notate the cleanliness of the cab, it was clean but smelled stale cigarette smoke. Also, I am aware mileage is a charge, but when I brought the truck back it had an extra 1/4 tank of fuel than when I picked it up, certainly more than the mileage I went over, feel it should have been considered even at that point, no extra charge.

Kristopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hans V. 
Clasificación:
3.0

El cliente no dejó un comentario.

David T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shari L. 
Clasificación:
4.0

I would like to know why there is someone else's name Incorporated to my email address I didn't rent the other truck Daniel hadn't rented the truck his information is coming to my email

Daniel H. 
Clasificación:
1.0

I wanted a van they gave me a truck even though they had a van available. I found out why after I brought the truck back. It was so they could charge more money per mile. The truck was a total death trap. Worst vehicle I've ever rent. The breaks were grinding terribly. I let the CSR know how upset I was. As I walked out he started shouting obscenities at me. Far as I can see U-Haul at Tailor rental shouldn't be in business

Nicholas S. 
Clasificación:
1.0

Customer agent wasn't wearing a mask. Coughing and hacking away. I heard him tell another customer that ‘China flu' isn't real. I'll never rent anything from uhaul again. Racist pigs-all of you. My wife's Asian and you're all racists.

Patrick K. 
Clasificación:
3.0

I needed to extend my rental and ask questions and the U-Haul customer service line was awful. Three times I waited on hold over thirty minutes before giving up. It resulted in me getting charged for two extra rental days despite returning the truck on time. Unimpressed

Ryan F. 
Clasificación:
2.0

Needed a 15' truck for the day. Arrived and took possession of the truck. Rear storage area was fine, clean & orderly. Cab was a mess. Looked like the last users had smeared the windshield inside with muddy fingers.Cab was never cleaned . I reserved this truck 3 days before the move. This is the second U-Haul dealer in Sanford that has not cleaned their trucks. Next time find an alternative to U-Haul.

Joseph H. 
Clasificación:
5.0

Automatic transmission seemed to be having a problem, but it made it through the job.

Graham C. 
Clasificación:
1.0

I am furious at my experience at this rental location. Not only was my rental covered in snow (please note that there were other vehicles in the lot that WERE NOT covered in snow), the interior smelled horrible and was cluttered with trash under the seats. The wheels were so bald I almost couldn't pull out of the rental lot and then the high beams wouldn't stay on. I had to hold the high beams stick with one hand while trying to stear with the other. It was a terrifying experience. I picked up my uhaul after shop hours so was not able to speak with personal. It also seems the shop does not return phone calls and keeps short opening hours. To top all of this off I was charged an EXTRA $97, for what I do not know. I have had to move seven times in the last two years and I have used Uhaul for each move. This was my first encounter with this particular rental site and I will NEVER go back. This experience has also upset me so extensively that I have no plans to ever use Uhaul again. Nor will I recommend your company to any friends or family.

Amber M. 
Clasificación:
1.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
3.0

Making sure trucks are clean for the next customer

Francesco D. 
Clasificación:
3.0

Truck was in poor condition. Felt like shocks were gone. Had to pull over and get a mechanic out it got so bad. He took it for a test ride but said nothing was wrong. It rode a little better after but I noticed there was fluid leaking out around the axles after I stopped for the night. The drop off location wouldn't accept the vehicle and said the lot was full. Felt like I was given a lemon that no one wanted. Terrible experience.

Michael S. 
Clasificación:
2.0

Truck was covered with snow on pickup. Back was mot swept out

Kevin G. 
Clasificación:
1.0

The worst experience with Uhaul in 30 years!

Manfred D. 
Clasificación:
3.0

The store itself was quite messy & a little run down, but the employees were very nice and helpful!

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS W. 
Clasificación:
1.0

The trailer was meant to be 5' by 8', I needed it to be 4 and a half. I questioned the size upon picking up the trailer, was told the didn't have a measuring tape on them and it was 5 ft wide, it was not, was unable to use the trailer. Was still charged for the rental. Boo

Kurt V. 
Clasificación:
5.0

Everything was great! No complaints

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark C. 
Clasificación:
5.0

Nothing...vety helpfu

jeanette L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD O. 
Clasificación:
1.0

They were just short of hostile. They were unhelpful and unfriendly, acting as if returning the trailer I did not rent from them was a hassle and burden.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gordon H. 
Clasificación:
5.0

Everything good. Trucks were accepted and processed at this nearby location, rather than the one farther out.

Roger B. 
Clasificación:
3.0

Hello, I rented a 10ft box truck on October 2, 2020 it was rented for one day. It was returned the same day with a full tank of gas. When the clerk at the counter had asked “ how many miles do you think you will use ?” I responded with around 50miles. I arrived at that number due to the fact that the routes being travelled I had mapped out and the mileage calculated between the vehicle stops was accurate to my trip as the Rental only went to these pre-marked routes which the total mileage equates to 54.549 miles. If the vehicle charge was $19.95 per day and the SafeMove insurance was an additional $14.00 and the Rental Tax was $15.18 with a $1.00 Environment Fee. The final total should be $105.13. My invoice that you charged me says I drove 118miles total which is highly in accurate, and the final total the invoice claims I owe @ $0.99 per mile equals total price $166.95. You are overcharging me $61.82 This is not acceptable and this matter needs to be rectified ASAP. Next steps are filing complaints and reaching out to my bank. I can be reached via email or my contact number is: (732) 447-8092 Regards, Jason Rizzo

Jason R. 
Clasificación:
3.0

Be responsive in your customer service. I have charges on my bill that were not supposed to be on there an nobody is responding. The uhaul worked functionally, but had sticky gross stuff in the cup holders etc. Then I got charged a cleaning fee which is laughable given how gross it was when I picked it up.

Rob W. 
Clasificación:
5.0

Friendly and helpful. Vehicle was ready when I arrived. Will recommend to anyone looking for a great rental.

Robert P. 
Clasificación:
5.0

It was an efficient and professional transaction. I will return when I am in the need of a rental again. Kudos to Sanford, ME UHAUL staff.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
1.0

This location was dirty (dust on items, furniture pads haphazardly on the floor by the entrance), workers did not perform a vehicle inspection with clients, no mask use among the three workers, obscene music blaring, and one worker wore a political hat/ subjectively inflammatory shirt that is inappropriate business attire. I would recommend Uhaul reassess their contract with this business. These workers/business, most likely, are not good examples of the ideals Uhaul wants to portray.

Mital S. 
Clasificación:
3.0

I paid for a dolly and the furniture pads and they were not in the UHAUL. Also the online pickup was not working and it took me over 2 hours on the phone with customer service and online chat before I could get the code to get the key

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
1.0

More precaution taken for health concerns during a pandemic, more appropriate professional attire, and a cleaner environment. For anyone potentially entering this establishment be aware masks are not used AT ALL and pro trump with anti abortion attire is worn by the employee.

Lindsey M. 
Clasificación:
3.0

El cliente no dejó un comentario.

larry B. 
No se han enviado comentarios para esta ubicación.

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