Comentarios del cliente para Taylor Rental

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Taylor Rental

Grado total:

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Patrick A. en

Grado:

Very friendly & helpful staff.

Jacob B. en

Grado:

El cliente no dejó un comentario.

Jim C. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

Very disappointed that my online reservation to include an appliance cart was accepted but no cart was available. I had to go to another city the next day to get a cart. You had several days to inform me that my pickup could be changed so I could have the cart. The dealers were helpful but the online system failed.

Stewart M. en

Grado:

El cliente no dejó un comentario.

Nancy M. en

Grado:

Expand hours. B/c they close at 5 p sharp, I had to pick up the truck at 4:40 phish the day before b/c I was leaving at 6 am the next day to go to Westchester area and back in one day.

sandra w. en

Grado:

1. More and BIGGER signage (a banner with arrow visible from the street)! Current sign is not visible from the street. I drove past and had to turn around. Then I parked and went to go ask someone where Taylor Rentals is, then I saw a sign on a door that said "LOOK" and pointed to the teeny tiny Taylor sign at the very back of the property. Even that sign is not clear. That sign says where to "drop off" a rental. It does not say to come back and rent a truck! So I had to get back in my car and drive to the back. It would have been nicer experience if I didn't have to guess. 2. Offer customers water on hot days over 80F?!!! :) I would have given 4 stars if #1 and/or #2 had happened. 3. Friendly staff! No need to improve friendliness! Thanks so much for the rental!

Cassandra E. en

Grado:

Have all equipment ready to go and have the checkout process run quicker and more smoothly

Matthew L. en

Grado:

They added the insurance that u had already declined to my order and billed it to my credit card before telling me. It took an hour for them to finally refund my card and bill me properly. Seems like they were trying to make me wait ling enough that i would give up on the $30 charge.

Lisa P. en

Grado:

El cliente no dejó un comentario.

Chris E. en

Grado:

Very friendly and helpful, I've already rented again from them.

Mohammad A. en

Grado:

El cliente no dejó un comentario.

AAron L. en

Grado:

The guy who moved the trailer to its parking spot can back-up-drive like a champ! Friendly folks working here.

John L. en

Grado:

El cliente no dejó un comentario.

Justin R. en

Grado:

If you return the equipment 3 days early you should get some kind of credit. Also they didn’t have a two wheel dolly like I needed when I rented the trailer. The trailer was missing the extension cable to plug into my truck. I had to go buy my own.

Diane R. en

Grado:

El cliente no dejó un comentario.

Lucia A. en

Grado:

El cliente no dejó un comentario.

Coralyn H. en

Grado:

First off.. this was not the contracted pick up place which, I hear, is common with U-haul.. to have to drive out of the way to pick up the equipment. The people at the pickup place were nice enough but the windshields were filthy and the front tires on the truck were about a hair away from the wear bar and not aired up evenly. We found this out when we flatted because we picked up a 5/8"nail that wouldn't have pierced through a decent tire. The tire was patched by the U-haul service contractor and we were sent on our way. Later we hit some heavy rain and were very concerned about hydroplaning. I don't know who decides when tires are replaced so that may not be on them but on corporate.

Brian B. en

Grado:

El cliente no dejó un comentario.

cynthia m. en

Grado:

El cliente no dejó un comentario.

Alan M. en

Grado:

Strange grandma/grandson(?) combo here. Neither were helpful.

DAVID G. en

Grado:

El cliente no dejó un comentario.

Katrina H. en

Grado:

El cliente no dejó un comentario.

Kathleen A. en

Grado:

I only dropped it off here. There was no one around.

Patricia M. en

Grado:

El cliente no dejó un comentario.

Louis U. en

Grado:

Nathing keep up the good work

Julie D. en

Grado:

The online pickup process didnt go smoothly at all. It took almost an hour to complete the process despite the fact that I had brought all materials U-Haul told me to bring (ID, passport, license, etc). The agent who verified my information was rude and unhelpful and it was unclear what kind of picture of myself was necessary. Instructions provided by the site and by the agent were not clear. It was very frustrating.

Dawn B. en

Grado:

El cliente no dejó un comentario.

Joanna B. en

Grado:

I called the location a number of times during normal business hours to confirm that I could drop off my rental 24/7 using the app and no one ever answered the phone. Since my rental was due to be returned by 8:00 am, I went to return it the evening beforehand, right at close of business. Unfortunately, the staff had just left and the location was undergoing maintenance so the lot was inaccessible and (and I was told by maintenance staff that it would be inaccessible for the next 24 hours) but there were no instructions for where to return vehicles in the meantime. Ultimately, in walking around the perimeter of the building I found a secondary lot where the facility's trucks had been relocated and returned my truck there. But all in all was not a positive or prompt experience. If the facility was going to be unavailable for returns, I should have been notified and given an alternate location to return the truck.