Customer Reviews for Taylor Rental
(U-Haul Neighborhood Dealer)

909 reviews

5998 W Genesee St   Camillus, NY 13031

(315) 488-1563

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 488-1563

5998 W Genesee St
Camillus, NY 13031

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only issue I had was that I rented the truck at about 8AM and I was told it had to be back by 2 because someone else needed it at 2:00. I was pressed for time and couldn't complete everything I needed to do because I had a deadline by which to return it. It should be first come first served. If you don't want to pay for the whole day and only want to pick it up at 2pm then you shouldn't be allowed to inconvenience someone else.

Desiree N. 
Rating:
5.0

Customer did not leave a comment.

shaughn A. 
Rating:
5.0

Customer did not leave a comment.

Edmund W. 
Rating:
3.0

Tell customers that it closes at 5pm not 7pm.

William B. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
3.0

Try cleaning out the trucks once in a while. The back of the truck was covered in mud.

Jason B. 
Rating:
2.0

Customer did not leave a comment.

MAURAJ G. 
Rating:
5.0

great customer service

WILLIAM CARL JR C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE LOUISE D. 
Rating:
5.0

The manager/ owner? John was the most helpful and friendly UHaul person I have ever dealt with. I spent more than an hour trying to call a number given to me by the central. That line was always busy and I gave up after five or six attempts . When I called Taylor Rentals direct everything was solved in less than one minute with John's assistance

John C. 
Rating:
5.0

It was easy.

STEPHENGRAY M. 
Rating:
5.0

Customer did not leave a comment.

edmund W. 
Rating:
5.0

Customer did not leave a comment.

DAVID VINCENT S. 
Rating:
4.0

The trailer should have had a jack on it.

LEON CARLTON G. 
Rating:
5.0

Customer did not leave a comment.

DIANNE J. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R J. 
Rating:
5.0

Everyone is friendly, courteous, very helpful and ill never go to another u haul but this location.

CHRISTINA ANNA K. 
Rating:
5.0

Customer did not leave a comment.

KHAMPASITH L. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Customer did not leave a comment.

RALPH N. 
Rating:
3.0

Customer did not leave a comment.

DANIELW B. 
Rating:
4.0

Customer did not leave a comment.

joseph S. 
Rating:
3.0

Customer did not leave a comment.

christiane S. 
Rating:
3.0

Clean the cabin of the vehicle better.

UnTavious S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Corporate is a major pain to deal with. I never got a furniture dolly and it took me an hour to get it resolved because I couldnt call the local shop. Also too expensive, more than I was quoted

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

MIRANDA NICOLE G. 
Rating:
5.0

The manager (John) is excellent. I go to this location due to his knowledge and great customer service.

G VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Keep doing what you are doing!

Bob M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C E. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Perfect!

STEPHEN DERMOTT H. 
Rating:
5.0

The only problem. After I filled up the gasoline. The battery was dead. We're so glad the Sonoco gasoline station has a jumper cable for battery. That was only issued and I hope they will change the battery ASAP!. But overall the customer service is awesome!

Frances D. 
Rating:
5.0

I was charged for 10 miles more than i put on van the mileage was at 76 not 66

Leonard A. 
Rating:
5.0

Customer did not leave a comment.

michael Y. 
Rating:
4.0

Rented a truck. The windshield was covered with bugs splats and cargo area was not swept out.

JAMES WILLIAM S. 
Rating:
5.0

All was great

Leonard A. 
Rating:
5.0

Nothing. Renting through Taylor Rental was a fast and easy process - keep up the good work!!

JOHN GEORGE JR R. 
Rating:
5.0

Taylor rental was great! Friendly, super helpful

Rebecca H. 
Rating:
5.0

super easy

Maryann S. 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
4.0

Not a reflection of the location but likely the online checkin system; the truck clearly had 3/4 tank of gas but upon driving away i noticed the documentation stated 7/8. I only drove 20 miles but was obligated to put more gas in than I used to avoid a fee. The cargo area was not swept out.

Jason B. 
Rating:
5.0

Keep up the excellent service

ANDREA M G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F T. 
Rating:
4.0

Customer did not leave a comment.

ROBERTE S. 
Rating:
5.0

Nothing. Process was quick and easy.

Leonard S. 
Rating:
5.0

The guy who runs the desk is fantastic!!

EDWARD PAUL M. 
Rating:
5.0

Dont switch the location of the rental equiptment that morning have extras on hand was an inconvenience had to drive 20 minutes instead of like 5 minutes.

GIARRA MARIE L. 
Rating:
5.0

Customer did not leave a comment.

jim C. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

RODNEY IAN B. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Excellent service and equipment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M N. 
Rating:
5.0

Gentleman who runs desk is awesome

EDWARD M. 
Rating:
5.0

I noticed inside of van on drivers side & passenger side floor was dirty. So I cleaned it so no one thought it was me. Van worked out very well & I was pleased. I did have problems using email U haul sent to return van. So I just returned it early and placed keys in box.

MICHAEL EDWARD M. 
Rating:
5.0

This was not the location where I was supposed to pick up my trailer. This was an additional 30 minutes away on top of my all ready 30 minute trip. I called to see if someone can run the trailer over to my reserved pick up location and they said no. So I had to drive an hour to get my trailer. Not this locations fault but very disappointing.

Kenneth S. 
Rating:
2.0

Both check in and check out reps were very lackluster. Almost unfriendly--no service questions etc asked, no thank you for choosing us, truck interior was very dirty.

Carole B. 
Rating:
5.0

Nothing - taylor in Camillus is the best uHaul place around. Super nice - always my go to place to rent anything.

neil F. 
Rating:
5.0

It all worked out. Very attentive staff.

DEBORAHANNE D. 
Rating:
5.0

Everything was as promised. No issues no problems. Everybody was helpful and accommodating. Great crew. Great product.

Joe L. 
Rating:
1.0

Upon pickup of the trailer, I was told the jack - lift was broken. I was asked by the U-haul attendant if I really wanted this. I said I needed it for early morning. I brought my own jack since the trailer jack was broken. Note, this trailer was Very used.. Both tie straps were worn, so much that on two occasions the straps came loose leaving my car not secured, We stopped a an auto parts store and picked up ratchet straps to complete our journey. I believe U-haul could be neglegent in releasing this trailer to me. I have videos of the trailer condition and wll await your response before releasing it on you tube. and yelp

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

AMYL K. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Nothing. Their on point!

BRANDON T. 
Rating:
5.0

John at Taylor is always super nice and always professional.. he's the reason we keep coming back to this location

GLEN ERIC W. 
Rating:
3.0

Hidden costs

STEPHEN BENNETT B. 
Rating:
5.0

I don't know how you could improve... the man at the desk was very pleasant and polite, reserving a truck was easy and the whole process was smooth. Even extending hours of use was easy peasy!

JEANNA M G. 
Rating:
5.0

I'm always pleased with this u-haul facility. The employees are incredibly kind and knowledgeable.

Kevin R. 
Rating:
4.0

Make sure you check the fuel gauge and compare to the contract paperwork. Mine was 1/4 tank off so I had to put almost $20 more fuel in than I actually used. I dropped off on a Sunday , they were closed or I would have complained!

Matthew W. 
Rating:
5.0

Great service, convenient location, servicepeople helpful.

DOUGLASWILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Very easy to work with, no issue. Great people, John was a pleasure. Thank you!

ken K. 
Rating:
5.0

Everything was great.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR SCOTT B. 
Rating:
3.0

Truck floor and interior was dirty and needed to be wiped down. Really disappointed given the pandemic that so little was done to maintain the cleanliness and sanitization of the truck.

Richard M. 
Rating:
5.0

Everything clean Easy rental , no problems.

STEVEN ANTHONY K. 
Rating:
5.0

Have rented here and will again. No issues.

SCOTT P C. 
Rating:
5.0

THE UNIT NEEDED NEW WINDSHIELD WIPERS. ESPECIALLY IN WINTER MONTHS IN NY, THESE SHOULD BE IN GOOD SHAPE.

Andrew H. 
Rating:
1.0

Van was not a 1 one way trip like I had been led to believe on the website, which was very inconvenient since I was moving out of town. And of the 3 vans sitting in the lot at the time of pickup, I was given the one with a faulty door. The latch on the rear door was broken, and took much tinkering and finagling to get it into a usable state for the trip. Calling the rental house about it resulted in almost nothing and the person on the phone didn't seem to care much that the van had already been loaded and that we were on a tight schedule to arrive at our destination. Will not be using U-Haul services for any other moves in the near future.

Rocco L. 
Rating:
5.0

I rented this vehicle to pick up my new living room furniture. When I arrived to the furniture store and opened the back door the entire floor was covered in mud. I had to put my new furniture on the mud covered floor. Luckily the furniture was wrapped in plastic because mud flew all over the plastic as I was driving. This also created a mess inside my home when carrying the furniture in. I was very disappointed

Louis C. 
Rating:
3.0

There was no windshield wiper fluid and every stop we made I had to throw snow on the windshield to clean it off. Wiper blades are awful and need to be replaced. Dash was covered in dust. Definitely not clean.

MARIA MICHELLE S. 
Rating:
4.0

Only issue I had was that we asked if blankets were in the truck. We were told there was BUT we were not told there was a charge. With that said we had brought our own blankets "just in case" which was helpful. It would have been nice to know before hand that there was a fee to use the U-Haul blankets.

robert H. 
Rating:
5.0

Customer did not leave a comment.

MARGARET C S. 
Rating:
4.0

Customer did not leave a comment.

GINA M C. 
Rating:
3.0

Truck was never cleaned before I was rented the truck. There was even trash in the back of the truck that I had to clean out before I could use the truck. There was mud all over the front end of the truck and on the floor of the truck. Also the windows where dirty and I cleaned them so I could see better. The truck also needed a front end alignment. Bad driving experience from the Camillus N Y area to Tampa Florida.

dennis N. 
Rating:
5.0

Very helpful and friendly.

DOMINICK J S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
3.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Customer did not leave a comment.

Ernest J. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE LYNN H. 
Rating:
3.0

Customer did not leave a comment.

Christiane S. 
Rating:
5.0

Customer did not leave a comment.

Erika F. 
Rating:
2.0

Clean truck better, check fluid levels(no wiper fluid in truck at time of pickup).

BENJAMINTHOMAS H. 
Rating:
5.0

Exceptional service.

THOMASMICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

frank K. 
No reviews have been submitted for this location.

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