Customer Reviews for Taylor Made Towing & Recovery
(U-Haul Neighborhood Dealer)

Rating:

5.0

Their copier has problems other than that I got mine off to messages and text

Rating:

5.0

Great customer service!

Rating:

5.0

Every wish was accommodated willing with friendly service

Rating:

5.0

Very friendly & helpful.

Rating:

1.0

Not steal from. The customer but make the employees accountable for their lies and inability to do their job.

Rating:

5.0

They were excellent!

Rating:

5.0

Smooth pickup

Rating:

4.0

None

Rating:

5.0

All of the staff members were extremely professional and very accommodating. Taylor Made Towing made it feasible for me to accomplish my tasks while providing fair and honest consumer rental rates for their equipment. What more could you ask for?

Rating:

1.0

First the rental was spit, Truck pickup was more then quot when ask was told it’s the taxes when question why taxes were 70 more was told is what it is. Was never ask about insurance waver but that was just put on contract 2nd pick up at different the same thing but when put tow bar on truck left side lights did not work an could not be fixed quickly. Had to drive 45 minutes to get tow bar then back to pick up car I was towing. They did give extra miles on truck and reduced price But got to Truck pick up in the 9 o’clock hour of morning was going for 2 pm before I was on the road home all because dealer did not properly check in the equipment when it was returned the time before me

Rating:

5.0

Great experience renting from this location. It was very easy and convenient.

Rating:

5.0

The service was friendly and great customer service from Myah. The equipment was good and reliable and the overall price was great on my pockets.

Rating:

5.0

Good

Rating:

5.0

Not a thing. Taylor personal went out of their way to help both at pickup and return. Even to the point of putting air in the front tires of our tow vehicle. I would definitely recommend these folks and also will rent from them again.

Rating:

5.0

Very helpful !

Rating:

5.0

My initial experience did not go as planned and I spent way too much time on hold attempting to get a new rental. However, once I arrived at the Alex Harvin Highway location, my rental experience was met with ease! I highly recommend this place. The professionalism, courtesy and friendliness of the staff raises the bar of truck rental. Excellent job and I hope you tell them Sandra Wise says thank you.

Rating:

5.0

I am well pleased with the service and the help! Will definitely be using again.

Rating:

1.0

On 6/10/2021 at 4:42 pm I rented a truck from Taylor Made Towing & Recovery. It was returned on 06/11/2021 at 4:19 pm. This was the WORST service I have ever experienced. Upon arriving at my destination and opening the back of the truck, we noticed that it was dirty, and roaches was crawling all over it. After calling Taylor Made Towing & Recovery to let them know what happened, the young lady that I purchased it from admittedly went into defense mode. She began to say that she know it was clean because she cleaned it herself. I informed her that it wasn’t clean and that I had to wait two hours before I could use the truck, due to the bugs and the smell. This is not the service I was looking for from Uhaul. Now I am in fear of having to call an exterminator to my home. Yes I’m African American, but I don’t do bugs. I paid $84.67 to rent your truck. I guess my gift from Uhaul was the roaches. NOT ALL BLACK PEOPLE HOMES ARE SLACK!!!! I have also been calling to place a complaint against the company, but for some reason you all keep saying you are experiencing high call volumes. Yes, I have waited on the phone for 45 minutes and no one answered the phone. At this point I’m truly upset with Uhaul. I don’t understand why my family and I had to go through this. Please take this time to remind your companies that this is not the way to treat your customers. That’s if you car. Tywanna Blue

Rating:

4.0

The only issue I had was that the cab floor mats were a little dirty. I videoed it to document.

Rating:

2.0

Be on time for pickup. Representative was very nice but 30 minutes late

Rating:

2.0

I had to hook everything up myself i had to check the lights. One light was pushed in so far that the rubber piece was stuck inside of trailer.the equipment was dirty inside. The lady didnt mark down any damage to the trailer. She did not move from that office point to the trailer though the door & said that is what your taking. The trailer didnt even have a current inspection sticker.

Rating:

5.0

All went well

Rating:

5.0

KEEP doing what you are doing. GREATLY satisfied.

Rating:

3.0

Staff member was new and having trouble with computer system and was not able to take care of everything while we were there. They took notes and was able to check our truck back in and refund our leftover boxes and send the receipt the same afternoon. :)

Rating:

5.0

Very pleasant and helpful customer service representative. Something not seen often enough these days! Thank you!

Rating:

4.0

Interior dirty and smells

Rating:

5.0

Jody Taylor was excellent. He explained what I shouldn’t do, and I was grateful.

Rating:

4.0

I stopped at the u haul location in summerton sc one carhauler had a bad tire the second trailer had a bad strap and piss POOR SERVICE so I left and left to go to manning sc

Rating:

5.0

Perfect transaction with friendly and helpful staff.

Rating:

5.0

Great experience! Taylor was very nice and did a great job getting me the right trailer.

Rating:

5.0

Very helpful and answered all my w

Rating:

3.0

No one was there so had to go to different location.

Rating:

3.0

Was closed at 2:15when I returned the truck on Saturday.

Rating:

3.0

Not correct location but where I did drop off was excellent. James rental

Rating:

5.0

I already have had friends use Taylor Made

Rating:

1.0

I have called several times..... I seriously don’t know what could have been worse. Truck was filthy inside cab, cargo and outside. Truck was on fumes, no windshield waaher fluid. Windows were filthy with smoke and bugs. Coffee or soda spilled on dashboard and floor. Cargo area had some sort of fiberglass material we had to sweep and mop the area and clean the cab Steering wheel was sticky. Then when I went to drop it off they told me they weren’t accepting any equipment and they told Uhaul that. When I called to find out one man in customer service said that was 75% of his calls. I asked to talk to a manager and some southern road manager was ruda and sarcastic and said it wasn’t his fault and insinuating it was my fault because I should’ve said something when I had the walk through. There was no walkthrough at pick up. I have repeatedly asked to be contacted with no one ever calling. I had to pick it up at a different location and called for the $50 credit three times... still not received. They also reversed the gas credit because of it being between 1/8 and 1/4. We got turned around and ended up getting lost. But your road manager sarcastically said. I am so sorry you had to drive 2 extra miles. You recorded all these calls... I would like to have a copy of them all! Rich 804-514-7973. Richcioffi@ail.com

Rating:

5.0

It was a life saver I have no complaints

Rating:

4.0

None

Rating:

5.0

This was the easiest rental I have ever experienced. Great people who were knowledgable and courteous.

Rating:

5.0

Great

Rating:

5.0

Great service

Rating:

5.0

Kim, the lady that took care of me in Manning SC was fabulous. Someone needs to give her a raise. I will be back because of her.

Rating:

5.0

I'm not sure what you can do to improve on your services. I have rented from u-haul a number of times and have always found good equipment, and friendly service. Thank you very much.

Rating:

4.0

you can have discounted rates for repeat customers

Rating:

5.0

Great service I've move before and the company I rented the U-Haul from was a pain in ass but this company Taylor Made was excellent and I will be recommending them to all my family and friends.

Rating:

3.0

Wouldn't even come outside to look at return. Got in truck and left. Said to just leave it. Your customer service has a lot to be desired. I took pictures of building, your U-Haul, serial number and picture of both U-Haul and there company sign just in case there were any issues.