Want to rate "Outstanding with ten stars"!
JoEllen T.
Customer Reviews for Taylor Complete Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I dropped off the truck at night, so I did not have a chance to meet any of them. The place is a little bit hard to find. As soon as I found the place, it's easy to return, I just dropped the key to the box.
shangzhe X.Everything was great! We had some troubling with the driver's license scan via text, but other than that, it was great.
Emily D.Great service great price. Friendly and helpful people. I would definitely revisit
April C.Thank you to the helpful reps at uhaul
jeanette M.Quick and easy great job
katherine J.The experience was seamless from beginning to end. Great team of gentlemen that were helpful at check in and each phone call after as I needed my rental longer than anticipated and easy check out! Thank you for making a stressful move a little easier.
Mckenzie B.I got the run around to find a truck. I booked on line in Tempe. The day before, U Haul called me and said it wasn't available. They sent me to Peoria 20+ miles away. When we got there, they didn't have a 1 way truck. They sent me to another location where they finally had a truck. It cost me 3 hours and $100 in Lyft rides.
Casey L.When we dropped off our rental Saturday afternoon, they were closed but the self drop off process was simple.
Elisabeth R.Where I signed up was not where picked up my truck. inside windows were dirty was full of old blankets was located at a tire store. gas cap was missing. The place I had to go to to get the truck and trailer was like an extra storage area for U-Haul trucks.
Michael C.Overall experience was below average. Disappointing and I was overcharged.
Jodi R.My timing for return was not the best, no fault of anyone's at Uhaul. I had to return the truck when business was closed. Not knowing the area, leaving the truck with an appliance dolly, hand truck and furniture pads unlocked felt very awkward. The location is right on a busy street. While convenient, I worried something might be stolen from the back of the truck. All's well that ends well!!
Michael V.Have my paperwork at the location I originately ordered the truck to be at when I went to pick up the truck. The location I called and the person I talked to to order my truck, ordered it to be picked up at a different location.. Since there was no one from Uhaul at the location I went to to pick up the truck, They called and found where it was and the person at that location transferred the paperwork to this store location so I could get the truck. Outside of that, the price I was quoted per mile was .79 cents nor the.89cents I was charged.
JUDY W.Fast and efficient
MICHELLE W.As an elderly person trying to navigate through the app, it could be easier.
Karen D.Nada
fertiss O.Location is good. U haul website does not work. Kept saying can't find my location when I rented online.
Ashorena M.Specify more the difference in sizes for the vans. As a bigger sized man it was a little uncomfortable.
Triston E.Not their problem but the Uhaul website failed to complete my order. The phone wait time was 52 minutes so I just went to the store and they worked it out
Kent N.It's not really the location that's the issue. The U-Haul app check in process is horrible. Took over 20 minutes after being thrown out of the app 3 times. Brutal experience. Having to prove references is ridiculous as well.
William H.Price was a bit steep
Jeana C.At first the employee (don't remember his name) was otherwise uncooperative and incompetent of helping me. I called in my reservation and received my confirmation email. I went back into the store and our check in pin number code for key box, we did not receive. Employee Bryan was able to help us and was very good to keep up with the paperwork and phone calls to corporate, because our contract was still pending in the system and needed a Supervisor to push forward. Another couple wanted to rent the truck, but they couldn't get through the website or phone reservation hang ups, so they rented Lowes truck. The whole process took me/us all 3 hours and we received the key and truck. I guess I understand why they don't like u-haul customers, because if paperwork doesn't go through or walk in customers or customers don't get their pin code number for key box, they can't work on cars. The truck I got was the best truck I have ever rented from u-haul, clean, great air conditioning and ran very well! ¡Gracias!
wendi B.Was in and out in 5 minutes
John R.Customer service,
Rick S.Cleaner trucks and better maintenance on them
BRETT M.The ratchet straps were so rusted and unmaintaind we could barely use them had to add our own straps to secure the car
art T.First I would like to know how much you finally charged my credit card, My hours were not seven, I asked for 5, didn't take 5 hours or 75 miles.... I was quoted $109.00 what was the final bill.
Mychael R.No suggestions, met and exceeded our expectations.
Robert R.truck wasnt swept out when. I got it
Jamie M.Excellent customer service
Adrienne S.I was to pick up at 8:00 am. The Uhaul representative didn't get there till 9:00 am, an hour late. Packing blankets were not folded and in a pile in the middle of the floor and he only had 11, not the 12 I had ordered.
James L.Check dolly lights. We noticed it was burnt out when we got to load the car but customer service was excellent
Cynthia M.Have a 24-hour person on-call for emergency purposes. We left a phone in a van and had already locked the doors and dropped off the keys and had to wait until the next day to retrieve the phone.
samantha J.Very fast service thank you.
Douglas D.Not the drop I chose when l rented .i want to rent and return where I choose not shuffle equipment for your needs
Frank W.Your "text/email" system is a pain and base awkward. If your going to have people use phone/camera/text/email for checking in ? Be smart enough to tell them that up front not at the end or in the middle.
David V.