Customer Reviews for Taylor Auto Parts
(U-Haul Neighborhood Dealer)

132 reviews

45327 Hwy 17   Vernon, AL 35592

(205) 695-0004

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(205) 695-0004

45327 Hwy 17
Vernon, AL 35592

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Clovis Omary 
Rating:
5.0

Customer did not leave a comment.

robert sorenson 
Rating:
4.0

Customer did not leave a comment.

Brent Carruth 
Rating:
5.0

Best customer service I have ever received from a U-Haul location!

matthew cook 
Rating:
5.0

Customer did not leave a comment.

Melissa Grass 
Rating:
5.0

Great service, very helpful.

Tom Taylor 
Rating:
5.0

Excellent all around!!

Stevan Black 
Rating:
5.0

Customer did not leave a comment.

JIMMY JOHNSON 
Rating:
5.0

5x8 foot enclosed trailer towed smoothly with no issues. Only concern- where is the spare tire?

Jerry Smith 
Rating:
3.0

I’d like to file a formal complaint when possible. I ordered hand trucks to go along with my reservation (and was charged for them) but they did not come with the truck. Not having them made the move much more difficult for me and my family. Also, the cargo area was covered in dirt and dust.

Adam Maddox 
Rating:
5.0

Customer did not leave a comment.

Todd Eastman 
Rating:
5.0

Very good service. Highly recommend

JIMMY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Steve May 
Rating:
5.0

Nothing! He's helpful, honest and friendly. Best location for my use and I've used lots!!!

JIMMY JOHNSON 
Rating:
5.0

Only issue I had was the enclosed trailer leaked badly. It started raining as we were moving and everything two foot inside the door got soaking wet including 2 televisions, my babys bed, and my arm chair.

Jessica Gump 
Rating:
5.0

Customer did not leave a comment.

Taylor Parts 
Rating:
3.0

The truck battery had to be jumped with cables. Left the truck idling for 2 hours to charge the battery while we loaded. Turned the truck off and it would not start again. The pickup location brought me a new battery and I was back on my way.

tim clark 
Rating:
5.0

Customer did not leave a comment.

Whitney Hollis 
Rating:
5.0

Customer did not leave a comment.

Joshua Moore 
Rating:
2.0

Rear running light was out. Hitch was buried in a red ant pile. I had to clean off the mud and ants. The wire for the lights was too short so I had to buy an extension to reach the rear of my truck so the lights could work.

patrick Darby 
Rating:
4.0

Customer did not leave a comment.

Yhlonda Hollis 
Rating:
3.0

Customer did not leave a comment.

Johnny Law 
Rating:
5.0

Customer did not leave a comment.

Malaine Noe 
Rating:
1.0

1 be truthful, honest to people. Make sure the truck is clean and working right. Make sure you get what you ordered with the truck.

Donna Parker 
Rating:
1.0

Terrible Service..does not service trucks before renting

Brian Nelson 
Rating:
5.0

Customer did not leave a comment.

ThanasisG Koutsovalas 
Rating:
5.0

I've read some negative reviews about this location but my experience was 100% . Truck ran like a top , I kept track of mileage before and after and I was billed correctly like I said 100% for me

Jerry Smith 
Rating:
3.0

Truck rented from this location had a little over 30,000 miles on it and blew the engine after and hour into my trip.

Robby McPeak 
Rating:
5.0

Customer did not leave a comment.

johnny law 
Rating:
4.0

Customer did not leave a comment.

Billy Turner 
Rating:
1.0

He could be more friendly. He was rude the whole visit

Whitney Hollis 
Rating:
4.0

Customer did not leave a comment.

Thomas Beers 
Rating:
4.0

Customer did not leave a comment.

Thomas Beers 
Rating:
5.0

The location where I arranged to pick-up the U-Haul was in Tuscaloosa, Alabama. I had a logistics plan arranged and timings synchronized with two movers to assist me with large and heavy items. I received a text message on Friday night that the location where I was to pick-up the U-Haul was over an hour north of Tuscaloosa. I honestly thought it was a mistake. The U-Haul trailer that I was renting was a standard 5’ x 8’ trailer, and I reserved it two weeks prior to pick-up. This totally ‘jacked-up’ my scheduled timings and plans. The location and timing of notification on the pick-up site was absolutely unsatisfactory. Furthermore, it’s impossible to speak to a customer service rep through calling. I’ll look for other solutions next time. U-Haul is a terribly run business with antiquated and weak logistics processes.

JOEL TAYLOR 
Rating:
3.0

Customer did not leave a comment.

Melanie STAPLER 
Rating:
5.0

I dropped on a Saturday when they were closed. Tried to use the 24/7 drop through the website. It could not find my location yet all my other apps know exactly where I was. Called U-haul customer service and spoke with James. Had to hold for 20 minutes to find out I needed to call 24/7 truck share line. Was transferred to this line and immediately got message they were closed to leave a message. I needed help as to what to do since Uhaul corporate system wasn't working. Still haven't gotten a call back. You have major issues with your corporate systems and customer service. The locations are good with good people and I have rented alot from Uhaul over the last several years. I see the steady decline in the customer experience. I will pay more to rent from someone else whenever possible.

NOLEN STRIPLING 
Rating:
5.0

Had trouble with the website making reservation. Also trouble returning over the phone. Took 45 minutes to get a customer representative on the phone for help.

Terry Maddox 
Rating:
5.0

Customer did not leave a comment.

Timothy Meherg 
Rating:
1.0

They gave us the wrong code and my husband took 4 hours to get lock off after hunting down the owner of the store. Thank God it was a small town. So being put 6 hours behind schedule we had to drive 4o mph on a 70 mph roadway because of the snow. Horrible experience

Bridget Jiles 
Rating:
5.0

Customer did not leave a comment.

GUY MCGEE 
Rating:
5.0

all good

Jody Jackson 
Rating:
3.0

Customer did not leave a comment.

barbara bankston 
Rating:
5.0

Customer did not leave a comment.

Tim Tarwater 
Rating:
1.0

I would appreciate a call back to discuss this 470-889-3178

kandi burkhalter 
Rating:
5.0

Customer did not leave a comment.

theart dixon 
Rating:
5.0

the trailers you rent out are great when moving your kids from here to there, this makes moving easy. thanks for having a great company in the moving business. Tommy Standridge

TOMMY STANDRIDGE 
Rating:
1.0

received no help from employees and equipment was in poor condition. initially made the reservation in columbus MS weeks prior. the day before my reservation i was told they did not have an auto transport for me and i would have to drive to vernon. very poor service overall and i will not be using u-haul in the future had no problems with the shalimar location.

thomas cioppa 
Rating:
2.0

rented trailer with 26 foot truck was just given the keys and told where the truck and trailer was. Had to hook up trailer by myself, he didn't want to come out and look at damage on truck before I left. He did how every explain the little x's on the areas I was looking at

joe ready 
Rating:
5.0

Customer did not leave a comment.

banks hattaway 
Rating:
1.0

store wasn’t up kept and rude customer service

Charmagne Hoskins 
Rating:
5.0

Customer did not leave a comment.

barbara foster 
Rating:
4.0

Customer did not leave a comment.

William Shackelford 
Rating:
5.0

Customer did not leave a comment.

Terry Walker 
Rating:
5.0

Customer did not leave a comment.

Travis HOUSE 
Rating:
5.0

Have the equipment at the location at which you rented it. Don’t like going on a goose chase to find what I need.

Kevin Taylor 
Rating:
2.0

The workers were very rude.

Chanda Whiteside 
Rating:
1.0

This rental experience was terrible. When I made the reservation, I picked the truck size we needed and the reservation said I could pick it up at Guin, which was only 10 minutes from Winfield. Great! I then received my confirmation which said I had to pick the truck up in Vernon. Keep in mind no one ever notified me of this change and if I had not read the confirmation carefully, I would not have known. Vernon is approximately 30 miles from the moving location. I called customer service about this thinking it was a mix up. The person at customer service said that was the closest place that had the size truck I needed. I asked if it could be delivered to the Guin location and she informed me, "That is not how we do things". When I arrive at Taylor Auto, in Vernon, to pick up the truck, it took the employee thirty minutes to complete whatever he had to put into the computer system. He asked about the appliance dolly I had reserved. I told yes, I reserved an appliance dolly. He then informs that he did not have one. I explained it was supposed to be reserved and he said "well, I don't have one, you can take that regular dolly over there or you can check with other U-Haul places to see if they have one. As anyone who has ever moved knows, moving day is not the day to try to round up equipment that was supposed to be reserved. The employer at Taylor Auto then could not find the location in the computer that is on my reservation to return the truck, so he changes it. He obviously did not know how to use the computer system, or he would have been able to find the return location that was on my reservation. The next problem was when we got in the truck to drive it, one tire rem was bent, the truck itself did not sit on the frame correctly. It looked like the truck was being driven side ways down the road. My father, who drove the truck, is a retired professional truck driver. If not for his experience, there is no way this truck could have been driving the six hours to Loxley, Alabama. That truck needs to be serviced or junked. The next problem came when the helpers we reserved to load the truck did not show up. I spoke with Lonnie from Professional Moving multiple times before moving day. That morning about 9:00 a.m. Lonnie called to say they would have to put off the moving time from 10:00 a.m. to 1:00 p.m. because of thunderstorms. I told him it was raining but no thunder. He said he would start the guys my way, and then see how the weather was when they arrived. At 10:30, I called him back to tell him the workers had never arrived. He said he would call them to see where they were. He never called back, and in fact when I tried to call him back he would never answer the phone. I contacted U-Haul Customer Service about the problem. She tried to call him also, but he would not answer the phone for her either. She then found another moving company that had workers available. They had to come out of Birmingham so she told me it would be approximately an

Carol Booth 
Rating:
5.0

Customer did not leave a comment.

William Kirk 
Rating:
5.0

Great help

Jim Andrews 
Rating:
4.0

Customer did not leave a comment.

Jake Elkins 
Rating:
3.0

Customer did not leave a comment.

John Hughes 
Rating:
3.0

The location was not Columbus, MS as promised. Quite a bit out of the way. No pads or boxes were available.

Jay Lacklen 
Rating:
3.0

Make sure the truck battery is charged and that there is not a faulty battery when you come to pick up the truck

DOUGLAS VEAL 
Rating:
1.0

Very rude and condescending. Did not give refund and did not care to provide customer service. Had to contact regional manager in Bessemer AL to get situation handled.

April Huntley 
Rating:
1.0

I was charged for 4 days of rental, when I only had the truck 3. I was over charged on mileage and was charged for extra miles. When I contacted Uhaul they did nothing to rectify this situation.

Valerie Hembree 
Rating:
3.0

Customer did not leave a comment.

Jeff Powell 
Rating:
3.0

Location never offered any assistance to hook up trailer. He said, “I am in here (the store) if you need me.”

PAUL PHILLIPS 
Rating:
4.0

Customer did not leave a comment.

shelia box 
Rating:
1.0

The guy that runs this U-Haul outlet is a jerk and not to mention rude as hell!! I could say awhole lot more, but trust me, this creep should not be in the retail business, not even auto parts in a sleepy little town. Do yourself a favor and go someplace else!!!

MARGARET SKRZYPIEC 
Rating:
5.0

Very helpful

JIM Andrews 
Rating:
5.0

Very helpful and knowlegable about our contract and gave us quick and friendly service. Very pleased with the service we received.

lori schmeckpeper 
Rating:
5.0

Great place to drop off and close to destination.

James King 
Rating:
5.0

Customer did not leave a comment.

Farris Reeves 
Rating:
5.0

Customer did not leave a comment.

Sage Colvin 
Rating:
4.0

It was very difficult attaching trailer to my vehicle since there is no jack on the trailer. I can't understand why U-haul would not have tongue jacks. 6x12 is heavy!

Don McKay 
Rating:
4.0

Customer did not leave a comment.

Robin Sparks 
Rating:
5.0

Customer did not leave a comment.

Holly Cintron 
Rating:
5.0

Customer did not leave a comment.

Eliasar Aguirre 
Rating:
3.0

The 15 foot truck I reserved 2 weeks ahead of time was not there like I was told it would be. Uhaul switched my reservation to a 36 foot truck in another town. Had to settle for a 10 foot truck at the original pickup site. I will never use U haul again.

Lynn Gilmer 
Rating:
3.0

Customer did not leave a comment.

Morgan Hunt 
Rating:
5.0

Customer did not leave a comment.

DAVE ROBERTSON 
Rating:
3.0

Be sure the vehicle is thoroughly clean before rental. The 17' was distinctly filthy with dirt and stains.

Ronald Sanders 
Rating:
3.0

Customer did not leave a comment.

Anthony Evans 
Rating:
1.0

I had to disconnect the car dolley myself after moving all by myself... not friendly at all..

Christina Brocato 
Rating:
1.0

The agent is not ver friendly or helpful. I rented a dolly, but location didn't have one.

Brian Ives 
Rating:
5.0

Customer did not leave a comment.

Dallas Bozeman 
Rating:
3.0

Customer did not leave a comment.

LEE WAYNE BRIDGEMAN 
Rating:
5.0

Nothing. Just maintain a stock of equipment at this location. Thanks

dale cook 
Rating:
4.0

Customer did not leave a comment.

cynthia clearman 
Rating:
5.0

Customer did not leave a comment.

NANCY PRATER 
Rating:
5.0

He didn't have the handtruck or the blankets we needed and the blankets were not even on his order, but that was Uhaul's fault. Had to go the hext day to get blankets from another Uhaul dealer and never did find an appliance handtruck.

DAVID LIMBERG 
Rating:
3.0

Very nice person at this location.

JEWEL MOORE 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH HUBBARD 
Rating:
3.0

The pick-up and drop off locations were fine. My only complaint was/is with the communications from the national system. Bob Altman Columbus, MS

ROBERT ALTMAN 
Rating:
5.0

Customer did not leave a comment.

MARSHA GRAHAM 
Rating:
3.0

Need better coordination between u haul sheduling and local offices. I originally scheduled a pickup in Tuscaloosa, AL. Ariving driving an hour to get there, I find out the trailer is not scheduled to be dropped off for another 3 hours. The staff at the location were nice, but u haul should not have allowed me to schedule that pickup time.

CHRISTOPHER WEED 
Rating:
1.0

This guy at this uhaul location in vernon al was racist, he called me a n*****, and told me that he was not responsible to help un load the trailor, and this was the wrong trailor,I asked him to contact the vernon al police because he was very mean, but he refused to call for he, the guy at the vernon al location also told me that the uhaul store at his location was not important to him because he didn't make much money doing it! He refused to help me in any form or fashioned! He was rude and mean! I will never go to that place again, and i will consult an Attorney about him using racist language

valerie smith 
Rating:
5.0

Great customer service !!!!!

tracy miles 
Rating:
3.0

Cheaper rates

SHAWN RHODES 
Rating:
5.0

Customer did not leave a comment.

JONATHAN WILLIAMSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top