Customer Reviews for Tarpon Self Storage
(Distribuidor de U-Haul del vecindario)

303 comentarios

48196 State Hwy 100   Port Isabel, TX 78578

(956) 943-2023

Horarios de la ubicación

  • Lun. - mié.: 9 a. m. - 5 p. m.
  • Jue.: 12 p. m. - 6 p. m.
  • Vie.: 9 a. m. - 5 p. m.
  • Sáb.: 1 p. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(956) 943-2023

48196 State Hwy 100
Port Isabel, TX 78578

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 9 a. m. - 5 p. m.
  • Jue.: 12 p. m. - 6 p. m.
  • Vie.: 9 a. m. - 5 p. m.
  • Sáb.: 1 p. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

James was very helpful.

Christine R. 
Clasificación:
5.0

Dean works hard for his customers

George R. 
Clasificación:
1.0

Extremely disappointed that my reserved trailer was not available at the pick up location we agreed on when booked. Ended up having to drive to a different city to pick it up. Also, back of trailer was full of confetti. Retailer tried to sweep confetti but to not avail. I ended up having to clean it myself prior to returning trailer to a different location on a different day.

Arturo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda S. 
Clasificación:
5.0

No suggestions for improvement. Very easy drop off process, and very friendly and helpful customer service. I appreciate it.

Gregg H. 
Clasificación:
2.0

The man at the rental was maskless in the middle of this pandemic, in a small office space that couldn't be 10 by 8 feet. He coughed repeatedly without regard for either my wife or me. If we get Covid, we will be in touch with U-haul about this exposure. Simply unacceptable. Obviously, you don't screen your rental locations. The truck we used was fine, and we have had repeatedly good experiences with U-Haul rentals over the years and will continue to use your services. However, we will pay much close attention to the location from which we rent.

Kenton P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
5.0

The entire rental experience, including the quality of the truck, was excellent. Reserving the equipment was quick and the online registration was very easy to complete. I will choose Uhaul again as the need arises.

Gregg H. 
Clasificación:
5.0

The return process was easy

Steven D. 
Clasificación:
5.0

James is the best.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD T. 
Clasificación:
5.0

James was great!

Tracey K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeannie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
2.0

No drop box and the office manager was not helpful.

MICHAEL C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

Great services

LAURO V. 
Clasificación:
5.0

None applicable all great

LAURO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darak W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

george R. 
Clasificación:
5.0

Exterior of truck was a little bit dirty.

Ronald F. 
Clasificación:
1.0

STAFF IS UNTRAINED, OWNER UNAVAILABLE. This is the single worst customer service experience I've ever had. I was supposed to be able to check in with my phone but they didn't set it up to do so. It took an hour and a half to check in with multiple Calls to headquarters, long waits with customer service, and finally a tech in I.T. had to walk the service rep through the checkin. The desk personnel did not know how to use a basic computer program, couldn't troubleshoot, it was a nightmare and totally frustrating. A nice but also unskilled person from another store came to help to no avail because UHaul corporate was also having technical difficulties. Customers were waiting behind me that were also frustrated. I was so upset by the time I left, I had helpers waiting on me to load (that I had to pay while they waited on me). I called the manager of the Ft Worth store in Alta Mesa to Let him know about the checkin, he was surprised it hadn't gone perfectly (naive) and had no solutions, didn't offer me any compensation, etc. I'll never use U-Haul again. (Also the truck had been smoked in, ashes in the tray that hadn't been cleaned out). The truck itself was very comfortable, easy to drive, totally ok for the 12-hour drive. Good A/C, responsive steering. But I would never use or recommend Tarpon Self Storage to anyone. They should be doing local Rentals only. I had no confidence that my truck was adequately serviced (no one knew anything) for a long haul. It was infuriating and frustrating to the max.

Christine K C. 
Clasificación:
5.0

Excellent service and communication from James.

Michael M. 
Clasificación:
5.0

Everything was perfect for my rental.

George F. 
Clasificación:
5.0

The man was very friendly!

Janet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug O. 
Clasificación:
5.0

El cliente no dejó un comentario.

dean B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

Friendly and helpful. No improvement necessary.

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell A. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott S. 
Clasificación:
5.0

The gentleman who runs this location was awesome. He was friendly, professional and VERY helpful. I wouldn't have been able to unhitch the trailer without his assistance. His location was clean and well maintained and very inviting. I would definitely use this location again, if needed.

Michele D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

Manager, James Brockman is most professional, friendly, helpful, and accommodating. Thank you James!

STEPHEN C. 
Clasificación:
5.0

James was very helpful and friendly too. We'll use this service again.

Richard M. 
Clasificación:
5.0

Ninguno

Armando A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean B. 
Clasificación:
5.0

James is GREAT!

SCOTT J. 
Clasificación:
3.0

We parked it in the only place big enough. There was no key drop so we put key in the mail slot. Wasn't very clear about how to drop off at this location when the office is closed.

Cilly J. 
Clasificación:
5.0

We appreciate how James attended us especially since we were in a hurry. Thank you Tarpon Self store and James

Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dusty G. 
Clasificación:
4.0

Be nice if one of the other locations could if got me the correct size of truck. Seems the district manager is the only person that can move trucks around and doesn't work weekends.

george R. 
Clasificación:
5.0

Jenne helped find loaders at the last minute. Very good crew also.

Kenneth R. 
Clasificación:
5.0

Keep doing great customer service!

Julie W. 
Clasificación:
5.0

While I feel that the price was a little steep, the experience overall was amazing. The app was much better than when I have had to deal with people in the past, as I typically get the over talkative over politically opinionated front desk person. I will definitely use this service again

Jessica H. 
Clasificación:
2.0

After hours check in very complicated at this location which I did not choose I did choose Whites lumber in Port Isabel tx somebody at uhaul traffic changed my drop location while I was traveling I was not notified by phone text or email and when I went to Whites Lumber and spent 40 minutes with 2 clerks that could not get past the uhaul website to clear me to drop trailer at my preferred drop of location 10 times this year or more. Oh geesh the website needs major over haul to be more user friendly for both customers and employees at uhaul stores. So I turned around rehooked trailer drive way out of my way to avoid being charged wrong drop location fees and of course now after hours 515p I used website to night drop trailer and of course website can not see my Samsung S7 GPS location so drop off failed. Next day uhaul calling looking for trailer oh my every time I use website their is an issue geesh

ANTHONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celsa V. 
Clasificación:
5.0

Very friendly and great service by the on-site manager!

Jaime G. 
Clasificación:
4.0

I had asked for a larger piece of equipment at one facility, and was sent to another location to retrieve it, when I got there they reserved the wrong piece of equipment, after an hour they cancelled that contract and typed up another contract, once complete approximately 2.25 hours later, they typed up the contract for a 6x12' trailer, which I asked for, but gave me a 5x9' instead. after all was said and done, I ended up with the 5x9, charged for the 6x12 and sent to yet another facility for them to try and figure out what was going on. My advice, " get it right the first time".

sam G. 
Clasificación:
5.0

Great service at the return location

Andres G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN A. 
Clasificación:
5.0

Keep James, he was very friendly, and helpful to the extreme!

Kirk F. 
Clasificación:
5.0

Polite and pleasant to talk to. Welcoming!!!

Shelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

I dropped the trailer off after hours, early the next AM, I got a call and an email reciept. Very pleased with my experience!

Ben U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur T. 
Clasificación:
5.0

Extraordinario servicio al cliente

LAURO V. 
Clasificación:
5.0

Everything was perfect!

STEVE D. 
Clasificación:
5.0

Nada

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerome F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMONDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Irene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis F. 
Clasificación:
5.0

Convenient, friendly, no problems.

Tracy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie W. 
Clasificación:
5.0

It was a pleasure to do business with them

BILL H. 
Clasificación:
5.0

Everything was taken care of with exceptional quality. James is one hellava guy. Awesome employee.

Johnny G. 
Clasificación:
5.0

Over all Great customer service

Guillermo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail C. 
Clasificación:
5.0

James is an excellent UHaul representative. He is efficient, helpful and has been my #1 UHaul site for years. Because of UHaul and James I sold my own trailer years ago and use yours. Thanks to James and UHaul.

ELIZABETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis K. 
Clasificación:
5.0

Very friendly excellent help thanks for being so friendly

Curt S. 
Clasificación:
4.0

Cruise control!

Jay M. 
Clasificación:
5.0

Each time I rent from this location the service has been excellent.

Bob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

percy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

The only possible thing would be to add another open trailer to the inventory. James at Tarpon is your best asset. Ever. Quick. Efficient. Helpful. Thank you..... Elizabeth

ELIZABETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
No se han enviado comentarios para esta ubicación.

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