El cliente no dejó un comentario.JEREMY D.
Customer Reviews for Tap Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Dropped off after hours. and received an email in the morning that all was good. Thanks PamARTHURJ R.
No improvements needed. Pam the lady I dealt with was wonderful to deal with. She went above and beyond when it came to customer service. I wish more people in customer service were this wonderfulROCHELLENATALIE M.
El cliente no dejó un comentario.OSWALD N.
Awsome customer service, very satisfiedLinda D.
El cliente no dejó un comentario.Darin V.
Their customer service was fantastic. Very, caring, kind, helpful people. I will definitely use this U-Haul service again when it is needed from this Strathroy location.Bernice C.
El cliente no dejó un comentario.TERRENCEWADE F.
Everything was ready, the pricing was great, but the service and assistance was top-notch. Would definitely rent from this location again!DOUGLAS G.
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Catherine L.
Hire more people like the lady that's running this one very pleasant and helpfulJAMESE B.
Best storage unit in Strathroy would highly recommend to anyone looking for a storage unit!Kaitlyn J. | Overall Experience
El cliente no dejó un comentario.GLENNL B.
Great customer service Excellent experienceROSA R.
Great customer service i will be back Thankyou! DerekDEREKJ C.
Pam was incredible! Such a kind pure heart. Helped me out so much and put a smile on my face even though I was going through a horrible time in my life.CHELSEYLYNN G.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.RONALDK L.
I was overcharged but it was promptly changed.SEANL R.
El cliente no dejó un comentario.Jean H. | Overall Experience
Pam was extremely helpful. Thank you!Horst V. | Overall Experience
Pam was very helpful and accommodatingJACQUELINEJ R.
Great Service!!SEANH B.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.Hielke B.
El cliente no dejó un comentario.JAMESP D.
Very nice and know how to help the customer. A nice yard to get a truck or a trailer.JOHNI T.
El cliente no dejó un comentario.RICHARDM J.
Extremely hard to get into the location because of construction.AMANDANICOLE G.
Pam was awesome! It was our first time using U-haul and she made the process very easy and it was very affordable. We're not planning on moving again anytime soon lol but we would definitely recommend this U-Haul location. ¡Gracias!PAULANTHONY W.
I tried to reserve an open trailer over a week ahead of time and when I went to pickup there were no trailersTYSONB H.
Absolutely nothing needs to change with this location! Every single interaction I had (all with Pam) was pleasant. My comment is that London's Scheduling team didn't recommend this location to me. I had to do the work for it.Travis W.
Truck share is hard to navigate and even harder to implement. Your service would be better off being manned 7 days a week by people NOT done over the internet. Your customer phone service is, via your switchboard, is horrible at best and completely useless. If I do ever use your service again, a strong IF, it will be done in person during the week.THOMAS W.
Nothing owner was awesomeDavid P.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Adila S.
The trailer had a leak in it, damaged a couple of things in the move since it rained. Very disappointed, especially after all the hassle it was to rent it.ROYBROCK N.
Great customer service. Pam was great!ANDREM N.
El cliente no dejó un comentario.DAVIDJOHN B.
El cliente no dejó un comentario.BRADLEYM D.
The truck share takes a good hour to complete. It's too long for someone has people waiting to start moving. Simplify this process a bit would be great. We were blocked in by a truck and trailer. It was very tricky to get out of our spot. More specific parking instructions would have been great! We were delayed in getting started by bit of these things. Otherwise booking with Joey Hawkins was great, he did it all for me and drop off went smoothly!Ken S.
The representative in Strathroy was very friendly and helpful in getting us through this move. Excellent customer service!Alan H.
El cliente no dejó un comentario.Lyndon B.
The unit ran well and upon my inspection appeared to be well maintained. the only observation I would have would be that the cab was dirty.RICHARDA M.
El cliente no dejó un comentario.Derek M.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.CHRISTOPHERJ D.
The lady we dealt with was very friendly and amazing ro deal with.Martin F.
El cliente no dejó un comentario.Shaun W.
Pam was great, she helped us make this move the best yetJeffrey B.
Service was very friendly and quick, would definitely use this location again. Thank-you.FRANKP H.
The manager was prompt in assisting me when she arrived at the U-Haul outlet. She got me and the other clients on the road very quickly that Saturday Morning. Much appreciated.DAVID M.
El cliente no dejó un comentario.Mike D.
She was fantastic. Regardless it's not even close to 39.99 as advertised.ELIZABETH F.
The entire experience was great.TINA Z.
Advise people to arrive early as the process to get the key can take about 15-30minsBrent S.
El cliente no dejó un comentario.Tim B.
Super serviceCraig N.
El cliente no dejó un comentario.Susan H.
Very friendly and helpful . Thank You so much ?DEBORAA H.
The process was swift and easy. I have rented from other locations before and I must say this was a superior experience.DOUGLASD S.
Older trailer but in good conditionJonathan T.
Nothing. Pam was very helpful and wonderful to deal with. She deserves a raise for her great customer service!Tonya S.
El cliente no dejó un comentario.CHARLESA M.
El cliente no dejó un comentario.Jeffrey B.
Nothing, everything was great!GEZA V.
El cliente no dejó un comentario.JANNA M.
El cliente no dejó un comentario.DAVID C.
The on line reservations, I recieved text telling me I was getting my trailer from thedford then get a phone call from tap storage telling they have a trailer for me, I was very happy to hear take they did saved me an hour of addition travel but it was very confusing to say the least. And the online preregistration seam to take alot of time to up load my liencse I guess it finally upload but man it seam to be a processPhilip W.
Pam is amazingTYLERG D.
El cliente no dejó un comentario.Trevor P.
El cliente no dejó un comentario.Helen E.
El cliente no dejó un comentario.Bradley D.
They were amazing!TIFFANY W.
There should be a jack on this size of a trailer. It's to heavy to lift without helpLes H.
There wasn't a proper space for us to park the truck when we dropped it off after store hoursAndrew H.
El cliente no dejó un comentario.Patricia H.
El cliente no dejó un comentario.Stephen R.
El cliente no dejó un comentario.Joshua R.
Kelly was amazing! So diligent with cleaning amidst Covid. So friendly, so helpful!Carol K.
Issues with the self-check out system wasted 2 1/2 hours of our rental time just picking up the truck. Returning the truck was quicker, but we were stuck with the key and no place the leave it. Had to return the next day to drop it off. Billing came in higher than quoted. Couple extra charges applied to the bill, environmental fee and safe trip fee. They offer a $25.00 discount if you sweep it out the truck and don't leave garbage behind. We cleaned the truck - no discount! Then they took an additional $75.63 off my credit card the next day. Not sure why???? Waiting for a call back. I will never use this company again and do not recommend them at all. You do all the work in checking out and checking in and pay full price to boot. When you call their 800 number for help, you sit on hold, waiting, waiting, waiting.Jim H.
El cliente no dejó un comentario.Bryanna S.
They only issue I had was cell service so doing the mobile pick up and drop of was frustrating.Jamie H.
El cliente no dejó un comentario.Marco D.
El cliente no dejó un comentario.James E.
Customer Service at the Strathroy Location was above and beyond Friendly, Expedited Professional .. I was able to secure rental sooner then originally planned !! Thank you Very MuchTim M.
El cliente no dejó un comentario.Brad M.
I got very prompt and friendly service, the equipment was in perfect shape, meeting our needs. I would use this outlet in the future and be glad to recommend it to anyone else. Leo Van ArragonLeo V.
I would not change anything. The woman who helped me with my rental pick up went above and beyond to help me. She took extra precaution to make sure I felt safe concerning covid 19 and she was so kind and friendly.Patricia C.
Lady that runs the place was awesome!Paul S.
El cliente no dejó un comentario.Douglas J.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.Aart D.
Great customer service and accommodating to customers.mary anne M.
El cliente no dejó un comentario.Giovanni D.
El cliente no dejó un comentario.Dean S.
When I went to pick up the truck and complete reservation, your system was having issues with the transaction. It took the clerk three (3) attempts to complete the reservation hence almost an hour later. I wasn't happy with the amount of time it took to do this. When I returned the truck, I thought I would be able to do the return online but your system again would not let me do the return online. I went to the location at 9:00 am Monday March 2nd to confirm that I wouldn't be over charged as I wasn't able to completed the return online. Please update your system or make it user friendly for Canadians.Robert S.
Agents gave incorrect info. Not honest with the charges. Seeking reimbursementTyler G.
El cliente no dejó un comentario.lynne Q.
When we picked up the truck, we were told it was full of fuel. We traveled about 70 KM and when we filled the truck up again it took $40.00 of fuel. We felt this was a lot for the distance we traveled. We told the man at the rental place about this and he gave us a $15.00 discount on the price.bob P.
This location has staff that are extremely helpful and accommodating. He made our Uhaul experience a positive one.Bakker D.
Friendly staff. Easy access. Well lit and good temperature inside.Andrew W. | Reservación
This is a new U-Haul storage location and frankly the staff there are excellent they made my U-Haul truck rental and storage unit move-in a breeze. Thus far no complaints !BREANNA K. | First Impressions