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CARLOS ROMERO
Customer Reviews for Tanglewood Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great and caring team at Tanglewood Trailers. This is my preferred place to rent trailers.
Phillip UnderwoodVery professional. All set to go!
Eric PaciaroniI needed some help unhitching the trailer and the person on duty was happy to help me.
STEVEN TALCOTTVery easy to work with and accommodating to my schedule change. Quick to get me in and out and woman representative quickly hooked up the trailer and had me on my way. Pleasant experience.
Louis JudgeVery friendly and helpful!
JOSEPH MORGANNeed a little patience to return the vehicle online, especially in the dark.
Keith ToalSee above
Greg LuchtDropped off when not open
Sandy MillerComputer was slow, it took some time for it to connect
Terry ChristiansonIf I had known I’d be charged extra to drop off “after hours” - I would have chosen a different drop off location. Uhaul company states 24/7 hours so this location is very misleading!
Megan ZamoraTiffany was very helpful with the rental agreement and how to return the truck thru their website. Thank you!
Paul AguilarExcellent service.
Sterling RascherHire a person like Brittany -- she was very helpful, courteous, and handled everything in a professional manner, from the time we picked up the trailer until we returned it = Brittany was there to provide excellent service!
John AndersonThe folks at the Palmer Lake location were over the top friendly, polite and really knew their equipment. If the need ever arises, I would definitely rent at this location again. Thanks for the great customer service.
HERBERT CALCOTEEasy in and out. Staff was friendly and helpful.
John PatrickThe executive assistant was very helpful, gracious and kind. Her manager probably already knows, but he has a very competent and knowledgeable person handling his business.
Gary BoysJust stay consistent and you are golden!
QUINTIN WALLINETangle wood Trailers is an excellent business. This is the second time we rented from them and this time was as exceptional as last. Incredible customer service!!
Michael PorterI have used Tanglewood for many years. I appreciate the direct communication, and professional demeanor, that I experience every time I visit whether it is extremely busy or it’s just me alone. I’ve been there in torrential, rain, storms, snow, storms, and extremely hot days. this is a great local business that I wish more like this were around.
SHAWN PATRICK RUSSELLFast friendly service Super helpful.
Warren P.Trailer was dirty, customer service rep did not know how to hook up the trailer properly, charges were erroneously assessed. Would definitely NOT recommend!
Brandy DozierBrittany is the best. She is quick and attentive to issues.
Tad HersheyGreat staff. Truck was what was expected
Lonnie LaneNothing. Brittany does a wonderful job helping the customers.
Phil UnderwoodThe customer service here is wonderful. They are always helpful, friendly and enjoyable to work with.
CLIFTON NORTHAMWe were impressed with the service we received. Friendly and efficient!
kathryn gayThis is a great location. Staff was waiting for me when I returned the vehicle and check out was very quick and easy! I pulled in, they entered their info and I was done - fast. They knew what they were doing.
Tad HersheyAlways excellent service
CLIFTON NORTHAMBrittney was helpful and ensured I had my equipment ready to go so I could get all my chores done in a timely manner. Thank you!
ELIZABETH SCOTTBrittney was especially helpful. She knows the UHaul business and is well organized making things easier for the UHaul customers
Daniel MurphyNothing! Mark, the Veteran that operates Tanglewood Trailers is much to be appreciated, respected and will do what it takes to meet customer expectations. Don’t go anywhere else and if you love your vets then you will support the business!
chaney furgesonThe employees are welcoming, friendly and extremely helpful. I always enjoy renting from this location.
CLIFTON NORTHAMVery friendly staff. Very quick service. Very good experience
Daniel MillerVery efficient process. Thanks
Bob Radosevichit was a great experience,
William MillerExcellent Service and assistance. They also have any accessories needed.
Pere WickesTanglewood Trailers was excellent. A very professional business with outstanding employees. I will definitely use them exclusively for all trailer or U-Haul rental needs.
Charles WebbBrittney was fabulous! If you ever need a place to rent a uhaul with a friendly face and demeanor this location is it!
Jennifer RainwaterAfter hours drop off, but signal to do online checkin was poor and kept dropping, resulting in a one hour return time.
Theresa CordovaI need a receipt
Tony FilarskiIt's always prompt and courteous service. Glad your there to help.
james herrinN/A
Frank CottenThe equipment was great. The only comment is that I had to slam to driver side door a bit to get it to fully close. My interactions with Tanglewood Trailers was fantastic: courteous, quick, and overall very easy.
Daniel KurkoskiThe time spent helping me was just great and tailored to my needs. Efficient and helpful, thanks!!!
Marilee MasonEverything went well
Sidney RAINSVery wonderful service they are the best and very professional and Courteous. They helped answer all my questions. I will definitely use them again in the future as well I recommend this company to get all your moving done. Thank you
Jamie JohanssonLet the customer know the after hours check-in process at time of rental. I dropped the keys in the lock box before I learned I had to take a picture of the dash board.
Mark ZitterichLaura was especially helpful on turn in of the equipment and listened to my tale of woe about original equipment pickup. All went well at this location for turn in and close out of the rental.
Stuart StrongNothing in particular.
Brad KonnoApp would not allow me to check myself in (froze multiple times when I tried to take a picture of the fuel/ mileage.
Christopher PetersI have rented frequently from this location. Highly recommend. Received fantastic service from Laura (knowledgeable, efficient, friendly).
MICHAEL FREEBAIRNFast and friendly service. I will definitely use them again.
William ManningShe was fantastic! She came outside with me and did a full walk around, asked how the engine was performing over the long distance and with the increased altitude. She definitely knew what she was doing and what question to ask for their service team. Very welcoming and even told me about some cool food trucks to check out. 10 out of 10!
LUCIA CRAIG