No improvement needed. Stellar service, nice people. A pleasure to do business with.ALETA H.
Customer Reviews for Tanglewood Trailers
(Distribuidor de U-Haul del vecindario)
Palmer Lake, CO 80133
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAEL L.
Simple return, 5 minutes and I was on the way.Kevin O.
Everyone at Tanglewood is so nice and helpful! While I am glad to be done with moving, I will miss seeing the nice people there and Trooper, their sweet old lab.ROBYN J.
This is the best U-Haul experience in over 40 years of renting various equipment.Timothy H.
El cliente no dejó un comentario.DEREK C.
El cliente no dejó un comentario.Willie G.
El cliente no dejó un comentario.Kim O.
El cliente no dejó un comentario.Donald B.
The app for drop off didn't work, it wouldn't accept the pictures to confirm the odometer and gas levels. The wait time for the phone to process the drop off was over 1.5 hours. I had to call the next day, and the location didn't even bother to check the uhaul for the drop off and call me. My whole experience was horrible.BREA B.
El cliente no dejó un comentario.Daniel B.
They were perfect, as usual.Dan L.
El cliente no dejó un comentario.Tim M.
El cliente no dejó un comentario.David P.
Great people! Will absolutely use them again in the future! Super friendly and helpful!Sean P.
The return process was fine. However, as stated before, I will never use or recommend uhaul again.MICHAEL L.
Very professional and friendly staff gave me some great ideas to make the trip easier. Would recommend them to friendsRoger L.
El cliente no dejó un comentario.JOSHUA S.
El cliente no dejó un comentario.Jennifer B.
Customer service was amazing! Everything was so easy and user friendly. The clerk that helped me was super nice and made our experience fantastic. Gracias.Niccole C.
El cliente no dejó un comentario.Sarah H.
El cliente no dejó un comentario.RODNEY B.
I was happy the trailer was available ......MICHAEL G.
El cliente no dejó un comentario.Ted M.
El cliente no dejó un comentario.Brian N.
Personable service and the nicest equipment I've ever rented. Highly recommend!Andrea S.
This is my preferred location, but sometimes UHI directs me to Nevada and Fillmore. Can you get more inventory in Northern EPC? Thanks.BRENT L.
El cliente no dejó un comentario.SCOTT C.
Nice easy experienceEdward H.
The ladies running the office are amazing!!TAYLOR E.
El cliente no dejó un comentario.Jody S.
El cliente no dejó un comentario.Alan A.
El cliente no dejó un comentario.Alan A.
I needed a pickup for some last minute yard waste disposal and was able to get a clean working truck from Tanglewood Trailers that was ready for me in less than an hour. Laura was very friendly and made the experience pleasant. Both check out and return were a breeze. I've rented from five U-Haul locations in the Colorado Springs area and Tanglewood Trailers is among the best.Jeremy C.
El cliente no dejó un comentario.Steve K.
Great experience! They had a very nice pickup ready when I needed it, the staff was very friendly and accommodating, and the rental worked out well for us. Highly recommend and will use them again.CHRISTIAN N.
Easy in and out. Very helpful staff.MICHAEL L.
Laura and Brittany were very knowledgeable, efficient and professional. I highly recommend Tanglewood Trailers.KEVIN B.
El cliente no dejó un comentario.Brad K.
El cliente no dejó un comentario.PHILIP P.
Totally different experience than where I picked up the trailer. Uhaul was a priority at this location. The personnel were attentive and professional and when I pointed out the wiring harness broken wire the gal said that needs to be replaced. I told her I had swept out the bed and checkout went very smoothly. She was able to complete the checkout on her phone and send me an electronic receipt.Steven G.
El cliente no dejó un comentario.ROWLAND H.
El cliente no dejó un comentario.PAUL D.
Laura was an excellent representative. She was knowledgeable, patient and fun to work with. Great personality. She thought of things I didn't know and informed me. Made sure every detail was covered. I would be eager to work with her again.SUSAN G.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.STEPHEN R.
Excellent service! No complaints.BLAKE H.
El cliente no dejó un comentario.William M.
Great customer service.RODNEY B.
Very friendly staffJAMES V.
Staff member was great. Helped me hook up the trailer and got me on my way very efficiently.JOHN B.
Pickup location was great. Staff was helpful. Unfortunately the dimensions U-Haul lists for their trucks and the actual dimensions do not match. In the end we had to find another way to move our items and drove a 26 footer around for no reason.Brian I.
El cliente no dejó un comentario.JOHN R.
It was quick In and out, friendly and I had mr receipt before I got home. Will definitely recommend Tanglewood trailers where I rented the trailer fromJEFFREY M.
El cliente no dejó un comentario.GEORGE H.
Drop off location was messy and the field was over grown.RAY P.
Efficient helpDavid A S.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.STEPHEN C.
El cliente no dejó un comentario.JOSEPH B.
I dropped off my trailer after hours because it said 24 hour drop off was available. I received a link via text to complete the drop off process. However there was no option to return the trailer. They called me because they could not locate the trailer. They eventually did locate it, but they charged me $20. When I called them to inquire about the charge, the woman I spoke to told me I was charged because I didn't complete the online return process and that they had informed me of the charge when we spoke earlier, which they had not, and that it was in the contract that they could charge me if I didn't complete the online check in process and they were charging me â€œbecause they could.â€ When I explained how I tried to check it in online, she said, â€œLook if you want to call the 800 number and fight for your $20 then go ahead,â€ She didn't even try to help or understand and didn't even give me the 800 number! I had to look it up. When I called, I had to wait on hold for 45 minutes before getting through and was told someone would get back to me within 3 days! If I never have to use uhaul again, that will be just fine with me.JASON B.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.JORDAN C.
El cliente no dejó un comentario.Jimmy D.
El cliente no dejó un comentario.JUSTIN F.
Top notch customer serviceCHRISTOPHER W.
Our U-haul ran well and was great!PAUL C.
Make sure any added extras (dolly, blankets...) are in the truck before renter drives away.Elizabeth R.
Very professional and helpfulJASON G.
Have forward on phone so does not go to VM. Did have one instance of not being able to get ahold of directly in real time. Otherwise fantastic customer service!LINDA E.
Easy pick up great peopleJOHN R.
El cliente no dejó un comentario.JOE S.
El cliente no dejó un comentario.Bryan M.
Great service every time!JASON A.
Nothing,great customer service ðŸ˜ŠCRAIG A.
I would be nice to be able to adjust the side mirrors of the truck easier and also be able to allow the bottom of the right mirror to be raised so the driver can see further behind the truck and trailer and to limit the blind spot on that side. The truck that I rented allowed you to have a nice view of the ground around the rear of the truck and trailer but not much further back.CARL H.
El cliente no dejó un comentario.TOMMY H.
I will call this location every time I need a truck! Excellent & friendly service!STEVEN F.
El cliente no dejó un comentario.PAUL F.
El cliente no dejó un comentario.MICHAEL H.
I was never given my final destination, so I wasted an hour driving to the original location I requested to find out that I had been assigned to another drop-off location. Very frustrating!Matthew T.
Provide a site where the customer can see the various pricing options. Pickup drop off location same/Different. Weekday versus weekend. EtcEric W.
El cliente no dejó un comentario.JOHN M.
Easy to get into and out of with clearly marked directions.Terry K.
El cliente no dejó un comentario.Gunner R.
Uhaul needs to improve the 24/7 service. Nothing against this location, but the online experience was poor. Wouldn't recommend.Erik L.
Very nice staff!Terry C.
El cliente no dejó un comentario.NIKOLAS P.
Great customer service! Would definitely go back and recommend to othersTommy N.
Super easy, in and out in a jiffy.KENNETH J.
Give the young lady working there a pay increase. She was awesome, helpful and just perfectChristopher L.
El cliente no dejó un comentario.BHUPINDER B.
Great customer service!JOHN R.
El cliente no dejó un comentario.Russell H.
The best customer service and excellent equipment!!!Jorge C.
U-Haul store manager Laura was very personable, efficient, and professional from the time I walked in the store to departing with the truck. She ensure all contract information was accurate which I appreciated. Kudos to Laura!JOHN B.
Disappointed that AC did not work. It was a hot day.peter C.
just dropped off the truck they were closedMichael M.
El cliente no dejó un comentario.DAVID M.