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ELI P
Customer Reviews for Tanglewood Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great and caring team at Tanglewood Trailers. This is my preferred place to rent trailers.
Phillip UVery professional. All set to go!
Eric PI needed some help unhitching the trailer and the person on duty was happy to help me.
STEVEN TVery easy to work with and accommodating to my schedule change. Quick to get me in and out and woman representative quickly hooked up the trailer and had me on my way. Pleasant experience.
Louis JVery friendly and helpful!
JOSEPH MNeed a little patience to return the vehicle online, especially in the dark.
Keith TSee above
Greg LDropped off when not open
Sandy MComputer was slow, it took some time for it to connect
Terry CIf I had known I’d be charged extra to drop off “after hours” - I would have chosen a different drop off location. Uhaul company states 24/7 hours so this location is very misleading!
Megan ZTiffany was very helpful with the rental agreement and how to return the truck thru their website. Thank you!
Paul AExcellent service.
Sterling RHire a person like Brittany -- she was very helpful, courteous, and handled everything in a professional manner, from the time we picked up the trailer until we returned it = Brittany was there to provide excellent service!
John AThe folks at the Palmer Lake location were over the top friendly, polite and really knew their equipment. If the need ever arises, I would definitely rent at this location again. Thanks for the great customer service.
HERBERT CEasy in and out. Staff was friendly and helpful.
John PThe executive assistant was very helpful, gracious and kind. Her manager probably already knows, but he has a very competent and knowledgeable person handling his business.
Gary BJust stay consistent and you are golden!
QUINTIN WTangle wood Trailers is an excellent business. This is the second time we rented from them and this time was as exceptional as last. Incredible customer service!!
Michael PI have used Tanglewood for many years. I appreciate the direct communication, and professional demeanor, that I experience every time I visit whether it is extremely busy or it’s just me alone. I’ve been there in torrential, rain, storms, snow, storms, and extremely hot days. this is a great local business that I wish more like this were around.
SHAWN PFast friendly service Super helpful.
Warren PTrailer was dirty, customer service rep did not know how to hook up the trailer properly, charges were erroneously assessed. Would definitely NOT recommend!
Brandy DBrittany is the best. She is quick and attentive to issues.
Tad HGreat staff. Truck was what was expected
Lonnie LNothing. Brittany does a wonderful job helping the customers.
Phil UThe customer service here is wonderful. They are always helpful, friendly and enjoyable to work with.
CLIFTON NWe were impressed with the service we received. Friendly and efficient!
kathryn gThis is a great location. Staff was waiting for me when I returned the vehicle and check out was very quick and easy! I pulled in, they entered their info and I was done - fast. They knew what they were doing.
Tad HAlways excellent service
CLIFTON NBrittney was helpful and ensured I had my equipment ready to go so I could get all my chores done in a timely manner. Thank you!
ELIZABETH SBrittney was especially helpful. She knows the UHaul business and is well organized making things easier for the UHaul customers
Daniel MNothing! Mark, the Veteran that operates Tanglewood Trailers is much to be appreciated, respected and will do what it takes to meet customer expectations. Don’t go anywhere else and if you love your vets then you will support the business!
chaney fThe employees are welcoming, friendly and extremely helpful. I always enjoy renting from this location.
CLIFTON NVery friendly staff. Very quick service. Very good experience
Daniel MVery efficient process. Thanks
Bob Rit was a great experience,
William MExcellent Service and assistance. They also have any accessories needed.
Pere WTanglewood Trailers was excellent. A very professional business with outstanding employees. I will definitely use them exclusively for all trailer or U-Haul rental needs.
Charles WBrittney was fabulous! If you ever need a place to rent a uhaul with a friendly face and demeanor this location is it!
Jennifer RAfter hours drop off, but signal to do online checkin was poor and kept dropping, resulting in a one hour return time.
Theresa CI need a receipt
Tony FIt's always prompt and courteous service. Glad your there to help.
james hN/A
Frank CThe equipment was great. The only comment is that I had to slam to driver side door a bit to get it to fully close. My interactions with Tanglewood Trailers was fantastic: courteous, quick, and overall very easy.
Daniel KThe time spent helping me was just great and tailored to my needs. Efficient and helpful, thanks!!!
Marilee MEverything went well
Sidney RVery wonderful service they are the best and very professional and Courteous. They helped answer all my questions. I will definitely use them again in the future as well I recommend this company to get all your moving done. Thank you
Jamie JLet the customer know the after hours check-in process at time of rental. I dropped the keys in the lock box before I learned I had to take a picture of the dash board.
Mark ZLaura was especially helpful on turn in of the equipment and listened to my tale of woe about original equipment pickup. All went well at this location for turn in and close out of the rental.
Stuart SNothing in particular.
Brad KApp would not allow me to check myself in (froze multiple times when I tried to take a picture of the fuel/ mileage.
Christopher PI have rented frequently from this location. Highly recommend. Received fantastic service from Laura (knowledgeable, efficient, friendly).
MICHAEL FFast and friendly service. I will definitely use them again.
William M