We had two flat tires, no adapter for the hookup, and the service was not there! Who can I talk to about this?lexina T.
T&X Complete Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Ray L.
El cliente no dejó un comentario.Suzanne P.
No commentsAnaisabel J.
El cliente no dejó un comentario.Joseph I.
The vehicle drove well and was overall in very good condition. The only problem I had was with the air conditioner. A very strong smell of cigarettes came out when I turned the A/C on. Although I know you cannot control all drivers of your vehicles, the smell was so strong it wasn't the result of one or two drivers. Please try to do a better job of cleaning your air filters in the future.Payam S.
Arrived on time and was told the guy who gives the U-Haul keys was not there so I would have to wait for him to arrive despite having a 10am reservation.Allison S.
El cliente no dejó un comentario.MICHAEL S.
I have nothing but appreciation and praise for the service I received from Tang. My day started off horrific because my original movers went MIA. My stress was off the charts. I stayed in contact with him and he was very accommodating and patient. He made a very stressful day a little less stressful.Denelle R.
El cliente no dejó un comentario.Juan P.
The place was down a deserted road,looked unsafe. No one there to help. Take a ton of pics and drop the keys off. I don't like this at all!Elizabeth H.
El cliente no dejó un comentario.Antonio R.
Their door was closed while I was arranged to drop at this location. Later I found that they charged me for fuel while I had put extra fuel before returning. UNFAIR!Farid D.
Used the mobile app to pick up my truck. Orginally the wrong truck was associated with my account so I was unable to go through the check in process. I had to call customer service and be transferred three times before someone was able to assist. Finally got the truck about 30 minutes after the scheduled time. I had also ordered moving pads in my order and they were not in the truck upon pick-up.Meghan T.
We were charged twice for the rental. Please credit the account for the deposit ASAP.crystal M.
It would be good to make sure that you had the equipment necessary for moving that we requested online for example we asked for moving blankets and a dolly and those things were not available at your locationTeresa S.
Go over information concerning the gas, verbally.Willetta G.
U-haul was given to me with less gas than said and I was charged. I only drove 10 miles.Oscar H.
El cliente no dejó un comentario.DAN A.
El cliente no dejó un comentario.JUDY C.
The location was closed (and padlocked) even though their hours on this site and on Google stated they should be open.Christina S.
Located in a bad area, when I asked shop owner if I could wait out front for my additional transportation back to my home, he laughed. Made me feel uncomfortable and will never go back...EVER!!! Stay away!!David K.
El cliente no dejó un comentario.Dussatid P.
El cliente no dejó un comentario.Sadie S.
El cliente no dejó un comentario.Vinh M.
El cliente no dejó un comentario.ryland M.
El cliente no dejó un comentario.JOHN C.
They made my transaction like a breeze.Nou Y.
If the customer checked in already make the pick up process quicker. I.e have the trailer hitched to the truck already.Abel A.
El cliente no dejó un comentario.ERIC L.
El cliente no dejó un comentario.Carmen I.
I think it was a good location. I had no problem getting there, the whole process was great.Stefanie Q.
first it wasnt open when it said that it was supposed to be and there where no Holiday hours posted or a ill be back signJohn R.
El cliente no dejó un comentario.soraida V.
This is THE BEST UHAUL place in town!!!Mesena P.
El cliente no dejó un comentario.jeffery B.
Pulled up to drop off the truck, door locked nobody around but could here people inside. A little car pulled up and honked horn by the roll up door and roll up door opened and a guy came out to work on this persons car and then asked us if we needed to drop off the rental truck. Said yes and then he got on his cell phone out with the truck key in hand and said we were good to go and U-Haul would email me. I asked if I could get a confirmation that we at least dropped if off in good condition and he said no U-Haul would email me the confirmation because he couldn't print anything on the transaction. Very unprofessional in a very sketchy neighborhood.David C.
I'm waiting for a manager to call to lodge my complaint.Ronald F.
El cliente no dejó un comentario.Armand G.
El cliente no dejó un comentario.JAMIE V.
El cliente no dejó un comentario.Courtney R.
Very accommodating,professional and polite. Made the whole experience wonderful.ROBIN J.
Even though there was a small issue after returning the vehicle, once I contacted Customer Support, Tony was extremely helpful, and assisted me in resolving the issue beyond my expectations! Will definitely let others know that Uhaul cares about their customers and treats them as their own. Thank you so much!paul P.
Everything went well, except that I have never received a lease agreement or receipt. Was told it would come via emailArthur K.
El cliente no dejó un comentario.Dwayne G.
El cliente no dejó un comentario.CAROLYN F.
El cliente no dejó un comentario.christopher R.
El cliente no dejó un comentario.Edward B.
The Colfax location was fine but the El Camino location over charged me on the return when I was told the day before that would not happen.Michael S.
Need to get refunded asap you guys overcharge me 60$ for no reason guy at the store said he messed up for the gas meterRUBEN EZEQUIEL C.
Rancho cordova ca location manager is awesome. he is the best asset to Uhaul. Keep him happy by promoting him ...i have yet to receive any best service like he provided from anyone in this world. Mr berkett awesomeBela K.
El cliente no dejó un comentario.Jennifer L.