Awesome customer service.CARLOS R.
Customer Reviews for T&M Surplus
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Charged for gas even though we filled upKyle M.
El cliente no dejó un comentario.Patricia P.
El cliente no dejó un comentario.SANDRA G.
El cliente no dejó un comentario.Victoria L.
Super friendly staff, very helpful. Love the dog, too!Darlena B.
Sweet dog!VENESIA A.
The folks I've worked with have been helpful and friendly. Made my multiple trip move a little less stressful. Would definitely use again.KEITH D.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.LUIS G.
You're good. No suggestionsKEITH D.
El cliente no dejó un comentario.RICHARD LOUIS T.
Great jobðŸ‡ºðŸ‡¸CHRISTOPHER T.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.GARY B.
I dropped off the truck after hours. So, no problem with the drop off location staff or facilities. The only problem I had was with the uhaul online application/web page not accepting that my location settings were on. I tried using two different iPhones, before and after messing with my location services settings for both, to officially drop off the truck, but the app/web page would no accept that my location services settings were good to go. I had to call the help line to officially drop off the vehicle. The employee I spoke to was extremely helpful and understanding, because I could not stay till morning and wait for the site staff to arrive. I needed to drive back to my old home (3.5 hours away in snow) that night. She guided me through the closing out process.Joseph G.
The ladies at T&M were exceptionally helpful! Somehow "traffiic" or the corporate Uhaul office switched my location to Scotty's even though the website told me to go to T&M. The T&M workers called and waited on hold for a while in order to straighten it out and didn't make me stick to the original 9:00 am pickup time because of the delay. Very very helpful!!!!Sarah S.
Send some husky, healthy lads over to the customer's location to help him/her with loading the customer's stuff (Just kidding!Patrick C.
El cliente no dejó un comentario.Dena and Robert V.
El cliente no dejó un comentario.Nadine H.
El cliente no dejó un comentario.CRAIG VERN L.
Service was prompt, friendly, and great to deal with.BRUCE ELLIOTT B.
Call ahead!! I was supposed to pick up in Ephrata at Pioneer Muffler... NO TRAILER!!!! I had to go to a second location 25 miles away to pick up a trailer and drive home 60 miles.Michael S.
El cliente no dejó un comentario.Cheri W.
El cliente no dejó un comentario.DOUGLAS R.
El cliente no dejó un comentario.Gary S.
The woman was nice , thou she was by herself she was very professional , and dealt with us in timly matterVELMA A.
Extremely friendly and proactive staff all around.William P.
El cliente no dejó un comentario.TAMMY ANN L.
Really great experience! The owner was so friendly and helpful and helped make everything go so smoothly. Thank you!!Heather D.
The personnel went to check that truck out needs more training Who was not able to add the hand truck for which he was told prior to the truck onto the ticket I waited for 20 extra minutes will he called someone to help him through the processWILLIAM H.
Speed the check in time upTAMMARA G.
El cliente no dejó un comentario.Landry R.
If you're missing trucks in western Washington, they're all in Moses Lake! They must have 25 trucks sitting there. Only one person working counter and the line stretched out the door. This is during a pandemic. Encourage people to use the app to drop off. That is what I ended up doing.Richard R.
Very friendly and personable.LISA W.
El cliente no dejó un comentario.ROALD N.
Flyswatter would be niceRICHARD R.
Terri goes beyond for her customers, The Spokane office is worthless as is the District manager in Idaho, Terri Saved you a customer. Your corp office is terrible, Will not even try to find a rental for anyone.RONALD P.
By not clean I mean the outside was not clean. Inside of the trailer was fine.CRAIG S.
I tried using the aftervhours mobil app to pick the truck up. The online format/process is chunky and not user friendly. T&M however was great. One of the best, friendliest dealer I've been to.CHRISTIAN J.
El cliente no dejó un comentario.Jean T.
We had great customer service. ðŸ˜ŠAMY LOUISE H.
Equipment worked well, was clean but not well kept. I felt like it was a chore for the person to help me. And there was no way he was going outside to assist or inspect the trailer or the hookup process. Customer service needs huge improvements at this location.ROGER G.
El cliente no dejó un comentario.Joseph B.
Not necessarily the locations fault more UHaul itself but, Actually have the equipment that someone reserves over a week in advance and not have them drive 2 hours from where you were supposed to pick it up, to pick up the equipment you wanted just to have it not be there and be totally screwed. Had to rent 3 pieces of equipment to get the job done instead of 1. Big hassle, waste of time and money.Jacob S.
El cliente no dejó un comentario.Joseph W.
Late - sat around waiting for 15 minutes and had to call them to come open the office (even though they were supposed to be open at that time).Nikko C.
El cliente no dejó un comentario.kim M.
El cliente no dejó un comentario.kelly S.
I was charged for extra fuel when I made absolute sure I returned my rental with as much gas as there was when I got it.They took forever with the customer in front of me. There was only one young girl running the place.Brittany K.
The customer service is horrible. The girl barely talked to me. I had to ask the questions rather than her telling me how to do it. Very poor service, very disappointed. Would not recommend.Daniel S.
The back of the truck was very dusty. I had to take a shop-vac and clean it out before I could use you. It was also dusty in the front cab and there was crumbs in the cup holder. It smelt like cigarette smoke in the cab as well.Jessica A.
The people wanted to charge me mileage when the reservation was a a straight fee.Alejandro V.
El cliente no dejó un comentario.PETER D.
Fast and excellent. Took 5 seconds to drop off. Great.Jacob A.
El cliente no dejó un comentario.KEVIN M.
Cruise control would be niceGREGORY P.
El cliente no dejó un comentario.KYLE G.
The young lady helping me was quiet but pleasent to work with. Together we got the trailer in place for the next customer.KELLI LYNN M.
El cliente no dejó un comentario.Hannah D.
El cliente no dejó un comentario.CHRISTINE A.
El cliente no dejó un comentario.THOMAS W.
The whole experience was flawless. Thank youSTEAPHEN P.
Make it easier to contact you! Your automated phone contact is the worst thing I've ever had to try to use and I have to call a lot of places on a daily basis.Robert F.
El cliente no dejó un comentario.JODY F.
El cliente no dejó un comentario.Francisco V.
El cliente no dejó un comentario.Warren C.
The owners were not friendly and the young employee behind the desk was not able to operate without oversight from the owner. My initial reservation was changed due to a scheduling issue on the corporate level which led to the owners of this location being rude because it inconvenienced them to help us. It also appeared that the owners or employees live in an RV parked in the parking lot of the uhaul location. The door to the RV was open and trash was visibly falling out. I would not reccomend this location to anyone unless they were forced to use it, as I was. Also with the current COVID 19 restrictions people are required to wear masks indoors, this regulation was not followed or enforced by the owners who walked around mask less. Also we were given no instructions on how to operate the truck or loading ramp, if it was not for a friend who had used uhaul before we would not have known how to properly operate the equipment. Avoid this location at all costs!!Chris P.
Our experience with the customer service was horrible!!! We drove 51 miles, 7 gallons of gas and we're charged for 33 gallons!!!! Even after speaking to the district manager the best we got was a $20 discount. Absolutely ridiculous!!! Will never be using this service again and will make sure everyone I know is aware of how they swindle you!!Kevin C.
I would like a call back 509 769 1190ROXANNE H.
El cliente no dejó un comentario.COURTNEY J.
El cliente no dejó un comentario.Colin W.
Broken wipers, windshield dirty presenting a safety hazard to the driver and others drivers on the road, trash left inside cabin behind seats, dashboard by previous renter/user.margarrta P.
Great customer skills at this locationEVEN B.
El cliente no dejó un comentario.MICHAEL B.
Terrible, no, TERRIBLE pickup experience. Partly because of U-Haul's very strange reservation system which cost me 4+ HOURS on a very busy moving day to get a ride and then drive a truck back to my house from a location 3.5 hours away (after reserving a truck at a location a tolerable 1.5 hours away). Then, upon arrival, the staff charged me for insurance without asking whether I wanted it. In reviewing the contract they said, "wait, you said you wanted the insurance, right?" "No thanks." She then spent the next 30-40 minutes with get supervisor and on the phone to figure out how to refund it. More waiting. On a very busy day. 3 and 1/2 hours from my home. Oh, and what happens when you spend 30 to 40 minutes waiting for your refund to go through? The self inspection link they send via text expires. So when I tried to report that the gas was not completely full, I'm unable to finish the self inspection. When I mention this to the staff, they said "Oh, yeah, we can't fix that, but I saw the gas was full when I moved the truck," basically calling me a liar. I didn't want to argue so I just took a picture of the gas gauge showing it 5 gallons short of full and moved on because my wife was already waiting for me and I still had a long drive ahead. Just a terrible experience all around.EUGENE LEWIS G.
The two women at the desk are wonderful!!!CARLA C.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.Clint R.
Nothing! This location was so helpful on a stressful day! 5 stars for sureJayme A.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.JANICE R.
I don't have a smart phone so it was a pain to contact you to make sure I was not charged extra for returning it late when it was returned on time!!! I think for people without smart phones its a discrimination issue to not offer another way to contact you. Taking photos etc. would be a pain too even if I had one!!! It use to be very user friendly but not anymore!!!!Kathy S.
The people were very helpful and great to work with. I have returned equipment to this location in the past and never have had any problems. The truth is the people are always friendly and helpful.Sean O.
El cliente no dejó un comentario.Christopher R.
Computers weren't working and everything that could go wrong for this poor women did. Through it all she remained friendly and responsive. I felt privileged and spoiled. My experience was nothing less than amazingChristopher H.
They were doing some remodeling and the place looked like a disaster inside. There was some floor molding on the counter and it had nails sticking out and my husband cut himself bad enough to get drops of blood! They didn't even look at it or offer to get a bandaid for him, and I had to ask where there was a bathroom so he could wash it off. Hope he doesn't get tetanus! It took forever to check out the vehicle, which was odd since I had given my info. online to the UHaul company. Then they just said,"It's out there on this side of the building." We went out there and there were many trucks so we had to search a while to find the one with the right number since we didn't know the numbers were on the TOP of the truck. Then the whole thing where you check for damages was a nightmare because there were multiple new marks I wanted to note that needed more than one photo per side of the truck. I did my best to describe where they were. I had my grandson with me and it was really hot and it took way too long. Last month I rented from Penske. Way easier!Nancy H.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.Jasmine V.
Very accommodating woman. I appreciate your assistance and resourcefulness. Looking forward to renting again.Darren Y.
El cliente no dejó un comentario.Esequiel G.
I did not use this u-haul location or service. My email address was incorrectly used either by the actual customer or by the staff who entered the email, and I'm a different person from across the country. Please verify customer email addresses more carefully.michael S.
El cliente no dejó un comentario.Jacob J.
Assist with unhooking and returning equipmentDavid F.
El cliente no dejó un comentario.Greg S.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.JOSEPH H.
I was told there would be someone there to help. There was not and I had to drop the trailer off myself. There was an open spot where the other trailers were but the end was inclined and the trailer quickly went in and I hurt my back as a result. Drop off points should be more clear and easier for customers who have to do it themself.West O.