Comentarios de los clientes para T&J Chevron

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de T&J Chevron

Clasificación general:

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John I.
Clasificación:

The check-out time was entirely too long: 55 minutes. I understand that internet issues and website issues are unforeseen. However, a downtime procedure must exist. This, compounded with the attendant's limited English, made for a very difficult check-out. I paid movers for an extra hour to stand around. Not a deal breaker, but far from enjoyable.

Michael P.
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El cliente no dejó un comentario.

Lee A.
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If it remains the way it is, nothing

Jeffrey D.
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El cliente no dejó un comentario.

Angela W.
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El cliente no dejó un comentario.

Jason P.
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El cliente no dejó un comentario.

William N.
Clasificación:

1st when called for a alternate location, I requested one closer and was told there were no trucks there. Past the requested location 4 times yesterday, same truck I had sitting there. UHaul app is terrible. 5 picks of front and back of DL. Then I wanted to take pic of the dirty floor in the cab, wouldn't allow. Returning the truck 7 pics of mileage and gas level later, I finally had to go inside. Even the guy inside was confused on why it didn't accept the pic, just kept starting the process over when I uploaded it. All the business that I've done, you want a 2nd contact to make sure I bring the truck back. Have I ever not brought it back? Will re-think about using Uhaul in the future, worst experience every!

MICHAEL D.
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No comments for improvement. Store owner very friendly and courteous!!! 5 star ⭐️

Lorrie T.
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I have a review but it does not involve this location specifically but the scheduling department that scheduled a uhaul for me to pick up Sunday at 9am at a closed location. And moving help that never called or showed up. Moving day was a complete disaster!

STEPHEN W.
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Pick up was easy and done in a reasonable time. Employee was very courteous and knew exactly what to do

SPENCER L.
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El cliente no dejó un comentario.

Kimberly V.
Clasificación:

Don't let T&J have a contract. It took forever to get the rental completed. The online deal DID NOT WORK. The lady was asking the same questions over and over. She stopped every time a customer came in to help them. Rental places should not be in gas stations. They don't know your systems. I was late returning the trailer because she held us up so badly. I'm moving again in a few months. Guess I will try Budget or Hertz.

Aaron C.
Clasificación:

First person at location did NOT know how to use uhaul system. Then the truck assigned had unmarked damage. I asked to have it noted. They did NOT know how to add the damage. They called the "manager". He to was not capable, so they "swapped" trucks. WHen looking at the second truck it was obvious that the damage on BOTH was done at the same time on the site (long scratches at the same height, parked in a row). At that point the manager wanted nothing more to do with me and told me i could take the truck as is or call the 1800 number. The 800 number was great, but i ended up spending over an hour getting everything sorted out. Unacceptable. Uhaul should not allow local locations to be this bad!

David H.
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El cliente no dejó un comentario.

Thomas S.
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PLEASE DO NOT WASTE YOUR TIME IN USING T&J CHEVRON, CLEVELAND< GA for Uhaul rentals! We checked in online before arrival so only driver's license was needed. The manager there was more interested in cashing/selling Georgia lottery scratch off tickets than focusing on us! The man buying the lottery tickets was a "regular" and continued to scratch off while the manager catered to him instead of us waiting on the Uhaul trailer. My husband hooked it up by himself, we checked the lights to find the right turn signal did not work. The manager had taken a picture of our dually with the trailer but he seemed very uninterested the trailer light did not work! We were so upset with the manager because he did not seem to really care we were on a time limit! I would definitely consider using someone else as our experience was awful! Maybe we should have bought lottery tickets and he would have paid more attention to us! MAYBE UHAUL NEEDS TO PULL OUT OF THIS STORE AND PUT THEIR RENTALS ELSEWHERE!

doug P.
Clasificación:

I was charged a second late day because the person manning the store did not know how to check in my trailer. I had to wait until her manager came to work at noon; two hours past my check in time. I will not recommend uhaul.

JOE P.
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Store owner was very rude and not helpful.

Walter J.
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El cliente no dejó un comentario.

Johnny F.
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El cliente no dejó un comentario.

LUC P.
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El cliente no dejó un comentario.

RICHARD D.
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El cliente no dejó un comentario.

julie L.
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El cliente no dejó un comentario.

Wayne R.
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Smile and look like you enjoy what you are doing.

Richard G.
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Personnel were very short and unhelpful (almost demanding of where to put equipment and I would have to bring in appliance dolly, furniture dolly and 5 dozen furniture pads) and offered no assistance whatsoever (this after I spent almost $60 in gas refilling the equipment)

Micah W.
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El cliente no dejó un comentario.

Danny A.
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El cliente no dejó un comentario.

bradley N.
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Had to wait 45 minutes after reservations time because no one there knew how to operate the computer system and got chaged twice on my credit card I definitely will not go back there

ROBERT B.
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El cliente no dejó un comentario.

Kenneth M.
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You could put cruise control on your trucks

Michael S.
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El cliente no dejó un comentario.

Miranda G.
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El cliente no dejó un comentario.

Stephen F.
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very professional

Pamela W.
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He was he was very rude was not courteous at all I did not get a thank you or anything else and I was also charged $75 that I shouldn't have been charged I've already called my bank so I need someone from you the U-Haul company to contact me my name is Pamela Williams cell phone number 706-713-7875 thank you

TODD G.
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El cliente no dejó un comentario.

Walton C.
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El cliente no dejó un comentario.

KEVIN S.
Clasificación:

I hardly know where to begin. In the first place, we asked U-haul to allow us to pick up our truck at the Old Adams store which is just a short distance from T&J Chevron. We were warned that U-haul may not grant this request, and this was correct. We were told to pick up our truck at T&J Chevron and that the truck would be ready at 8:00 am, which is exactly what we needed. We rushed around and got there bright and early, as we had hired movers who were coming later to help us, and my husband wanted to get an early start preparing the way for them before they arrived. We got to T&J and we were met by a VERY nice young man named Seth, who is the ONLY good thing about that place. He was incredibly kind to us and told us he was not trained on U-haul, so he would have to call his boss, Jan, and she would come in and help us. I had to run some errands, so my husband waited there for her to arrive. When I got back, she informed me that U-haul's computer system was down, but she would need us to take a photo of my husband's driver's license with our phone and email it to U-haul. I told her we do not have a phone that takes good pictures, that we only have an older flip-type phone, and I would try, but I didn't think it would work. She was SO gruff and somewhat hateful about it, but nothing like what happened later on. She said U-haul's computer system was down, but she had called her boss, and he said to go ahead and override the need for the phone photo since the system was down. After her unsuccessfully attempting to connect with U-haul, she said she would call us when the system came up, so we left and went home to wait. It was a HUGE inconvenience to us with all we already had going on. Jan called a while later and told us the computer was back up. I told her I was getting ready to take a shower then be there. She was abrupt on the phone. We got there as quickly as we could, and on our way Seth called to tell us she had already left and would not be back until 2:00!!!! My husband told Seth that this would not work, and we HAD to get the truck ASAP because the movers were coming, etc. Seth called her to come back, and we got there first, and when she walked in, my husband said, "I'm sorry." She was so hateful and wouldn't even acknowledge that my husband was speaking to her! No apology. Nothing. She was SO mad that she had to come back and treated us TERRIBLY. She was so hateful and rude and made us feel so bad when all along NONE of this was our fault. She told me she needed the photo, after telling me earlier that her boss said to override that, and I told her AGAIN about not having a smart phone, etc. She YELLED at me and was just awful acting, and we told her we were about ready to go to Penske and I told her not to yell at me. That made her even madder, and she said, "You should go to Penske! Go ahead Bye!!" Something along that line. We couldn't believe we were being treated like this. It was beyond stressful and

Matthew S.
Clasificación:

Have all the supplies that were rented with the truck available.

Russell G.
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Employee was super helpful. Even though they had just switched to the new uhaul system she made it work and was very sweet and polite. ...side note: although I know this will fall on deaf ears, both locations had just had the new uhaul mandatory systems roll out. Unfortunately like most large corporations the I'm sure only large city test markets were used...that's not your nitch...it's all of the minor cities and towns that make you so convenient. Believe it or not MANY of these towns are too rural or in mountainous areas and can't connect making your systems a hassle and headache for your customers and these small drop off location employees. Just a thought, think of the big picture. Other than that, it was a pleasure. Best regards

Matthew S.
Clasificación:

On my first rental this week I was given a broken dolly. On the second rental they didn't have the furniture pads or the dolly. Also if you use this location do a mobile pick up because they aren't actually trained to complete the process in person.

Eric H.
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Have a human at the facility to help out.

Mike S.
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I was asked to take pictures of the gas level and I was asked to bring the blankets inside as well as the other equipment. I finally told your employee that I was his customer. Is what it is. Check in was great check out sucked.

Susan R.
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El cliente no dejó un comentario.

Richard F.
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El cliente no dejó un comentario.

Deborah S.
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El cliente no dejó un comentario.

Jacob F.
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El cliente no dejó un comentario.

Pat J.
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El cliente no dejó un comentario.

VINCENT D.
Clasificación:

I went to the Uhaul location in Cleveland, GA to pick up the Trailer... got there at 9 am.. left over an hour later because the clerk at store could not figure out how to complete the order because of issues with a new registration process where I was forced to use MY phone to take a picture of my Dr License and send it back to Uhaul in order to rent a Trailer...If you want a copy of my Driver Lic fine make it but dont expect me to have to count on my phone to complete a registration to rent a Uhaul. Extremely frustrated at this point, anyway, I waited for over an hour because of issues in your system with the process. In addition I was expected to complete the order process by using my phone to take a picture of my driver license and attempt to send it to Uhaul. Poor data connection prevented it from working and I should not have to be forced to use my phone to register the Uhaul on my phone anyway when its your companys responsibility to complete the registration. ClerI asked the clerk if there was anyone who could help them and they said on a Saturday morning no less ( the most busy time of the week) s she could not get in touch with anyone at Uhaul because no one is available and they were closed at Corporate offices. Extremely frustrated with your process and if I have another choice next time I will be using another company. For a company that does over a Billion dollars a year not to have fully trained dealers and a seamless rental process is totally unacceptable. Why should I be forced to do your Clerks job in renting YOUR product? Extremely poor management and follow thru on Uhauls part. Only excuse from the clerk was they recently changed their process and that was why they couldn't figure out how to complete the registration...Unbelievable.

George P.
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El cliente no dejó un comentario.

Roel R.
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Dude needs better customer service approach.

JIM P.
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El cliente no dejó un comentario.

Jan R.
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Make sure the location has the truck before you reserve it.

James S.
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El cliente no dejó un comentario.

DANIEL H.
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El cliente no dejó un comentario.

William G.
Clasificación:

Great Service, Great Location, easy pull in and out.

William G.
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Excellent service. Knowledgeable and friendly.

Angela A.
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Either the lady was overwhelmed or not sure how to do it. Also the phone number given kept going to a fax machine. Very disappointed that I was charged so much mileage when I clearly put in my order for Dahlonega and had to drive out of our way to the third location that was picked for me. My move was a local Dalonega move and the chosen place here would have better served my budget.

SCOT S.
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El cliente no dejó un comentario.

Dennis H.
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El cliente no dejó un comentario.

Susan D.
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El cliente no dejó un comentario.

Patty F.
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Great Customer Service.....super fast

Randy M.
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El cliente no dejó un comentario.

Manuel A.
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El cliente no dejó un comentario.

Scott F.
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No comment

Ellen M.
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El cliente no dejó un comentario.

John H.
Clasificación:

Had to drive 60 miles to get a 9 ft X 5 ft model B open ramp trailer. Needed a trailer for hauling my motorcycle. You should really add more model b's to your fleet. I rent often and always have problems getting a trailer.

JAMES G.
Clasificación:

El cliente no dejó un comentario.

WAYNE W.
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El cliente no dejó un comentario.

Eric P.
Clasificación:

El cliente no dejó un comentario.

Greg D.
Clasificación:

The clerk on duty at the time of pick up refused to look at the print out of my confirmation and put me in a larger truck that I was not able to use. Had to demand the truck I had originally reserved. I was quite frustrated.

james L.
Clasificación:

Needs more equipment

jonathan C.
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El cliente no dejó un comentario.

JOSEPH N.
Clasificación:

we personally had to put oil in the truck.

thomas H.
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El cliente no dejó un comentario.

Jeremiah M.
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This location is essentially a local gas station that accepts rental returns.

Clasificación:

El cliente no dejó un comentario.

Kathy L.
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El cliente no dejó un comentario.

William R.
Clasificación:

bigger signs

ken L.
Clasificación:

Where to drop off was dark and no help from worker

Peggy C.
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Man receiving the truck was very unfriendly. Acted like he wasn't happy that I was returning to that location.

dinah S.
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Transmission slipped & clunked into gear X2.

Kathy B.
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El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

GLENN R.
Clasificación:

Was very pleased with the service I received. Fast check in and check out. A+

Christopher B.
Clasificación:

The staff was helpful here, but the uhaul system was having issues. It took an hour to obtain the rental.

Eric B.
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El cliente no dejó un comentario.

CYNTHIA C.
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El cliente no dejó un comentario.

Caroliyn W.
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The truck was damage and had a hard time pulling hills

GEORGE L.
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El cliente no dejó un comentario.

Todd V.
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El cliente no dejó un comentario.

amy M.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

PAUL P.
Clasificación:

El cliente no dejó un comentario.

MELISSA W.
Clasificación:

1. There were supposed to be one dozen furniture pads there for me and there were none there. 2. I had to go to an auto parts store and buy a universal trailer light converter for your trailer because my SUV has the round plug and your trailer has the flat type. Your trailers should all have the universal type so anyone's vehicle will be ready to haul your trailer. I had to drive several miles with your trailer with no trailer lights! Very unsafe!

Arvo B.
Clasificación:

The trailer had a taillight out and was beat up really bad. Also, the early check in with uHaul is a complete joke! I still had to go to the gas station and stand by this machine FOREVER waiting on the cashier to COMPLETELY type the entire order over again!!! The best part was they seem to attend to their other gas station customers BEFORE me and I was there long before any of their other customers walked in! Disappointment in the renting process is a HUGE understatement. You really should be able to do EVERYTHING online and then just go pickup the rental.

David L.
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The staff was courteous and kind.

Victor T.
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All were professional and friendly well done

loy S.
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El cliente no dejó un comentario.

Michael C.
Clasificación:

After doing everything online, including the early check-in, why do I have to keep providing the same information over and over, e.g. address, type of vehicle, etc., once I get to the pick up location? Streamline the process so that I only have to provide each piece of info once.

Richard R.
Clasificación:

Have more than one employee on duty in the store

tommy M.
Clasificación:

See above comments.

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