Customer Reviews for T&J Property Associates LC
(U-Haul Neighborhood Dealer)

188 reviews

12126 Old Franklin Trnpk   Union Hall, VA 24176

(540) 576-1605

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(540) 576-1605

12126 Old Franklin Trnpk
Union Hall, VA 24176

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carol Richardson-Heft 
Rating:
5.0

No issues, very friendly.

William Linley 
Rating:
3.0

The 4-pin connector for the lights was bent and had to be replaced.

Eliot Mitchell 
Rating:
5.0

Customer did not leave a comment.

Ed Chiado 
Rating:
5.0

Customer did not leave a comment.

Kerri Allgauer 
Rating:
1.0

Customer did not leave a comment.

Chanoelle Music McDowell 
Rating:
5.0

Customer did not leave a comment.

William Greene 
Rating:
5.0

Great service, professional and personable!

Tim Johnson 
Rating:
5.0

Afterhours drop off.

James McCormick 
Rating:
5.0

Customer did not leave a comment.

Alan Hasty 
Rating:
5.0

Very friendly

John Melvin 
Rating:
1.0

The drop off location changed when I looked in my account. I was charged an entire extra day even when I wasn't supposed to be. I returned on time. I put extra gas back into it and they said I didn't. They charged me 19.1 extra miles. I am still waiting on my "refund" I am supposed to receive. I will never again rent from uhaul.

Ashley Partridge 
Rating:
5.0

Customer did not leave a comment.

HENRY HEWITT 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE HANDLY 
Rating:
5.0

Customer did not leave a comment.

James Dobbertin 
Rating:
5.0

Customer did not leave a comment.

James Dobbertin 
Rating:
3.0

Customer did not leave a comment.

Peter McCloughan 
Rating:
5.0

Customer did not leave a comment.

Martin lyons 
Rating:
5.0

Customer did not leave a comment.

Richard Bedell 
Rating:
3.0

Customer did not leave a comment.

Richard Bedell 
Rating:
4.0

Customer did not leave a comment.

KENNETH JENSEN 
Rating:
5.0

Perfect

Stephen Perra 
Rating:
5.0

Lydia was great to work with. Give her a pay raise.

Charles Stanley 
Rating:
5.0

Have more trucks and locations in Rockymount Virginia

CORNELL GOAD 
Rating:
5.0

Customer did not leave a comment.

Dennis Kester 
Rating:
5.0

Customer did not leave a comment.

William Brindley 
Rating:
5.0

Customer did not leave a comment.

Eliot Mitchell 
Rating:
5.0

Lydia was fantastic to deal with. She was very helpful and friendly. This is the second time I have used this location for U-Haul business. If I need to rent again in the future, I will certainly look to this location first! Great Job!

Gregory Lemons 
Rating:
5.0

This location and staff are absolutely fantastic. I have used them 3 to 4 times while taking and picking up my son from college. Excellent customer service every time

Stephanie Wilkerson 
Rating:
3.0

There was no person at the drop off point. It was a phone contact and they told me what to do. The phone person was nice but that’s beside the point. The place needs to be staffed.

WILLIAM SOURS 
Rating:
5.0

Customer did not leave a comment.

Henry Page 
Rating:
5.0

Customer did not leave a comment.

JOHNTHOMAS WILHELM 
Rating:
5.0

Customer did not leave a comment.

Arlene Blackburn 
Rating:
3.0

We thought the store would be open when we picked up the uhaul. The truck didn’t want to start and no one was there to talk to.

Rebecca Canaday 
Rating:
5.0

Customer did not leave a comment.

David Weaver 
Rating:
5.0

Did a great job. Thank you

Sharon Polk 
Rating:
3.0

Received phone call from corporate traffic insisting I change my drop off location to 30 miles out of the way. I told them that was not possible for me due to my schedule. The person I spoke with was very rude and threatened me with a drop off charge, even though I had booked it to return to Union Hall. The people at the Union Hall location were very nice.

Ben Pauley 
Rating:
5.0

Very friendly. Took the truck. Very professional and understanding

Stephanie Thomas 
Rating:
5.0

Left rear tire needed air the next am. It was about 20 degrees. Pumped up...it worked fine.

bill kite 
Rating:
5.0

Everything was great. The people were very friendly. I would recommend this location to anyone.

James Pyle 
Rating:
5.0

Customer did not leave a comment.

STEPHEN YOUNGMAN 
Rating:
5.0

Best place to rent any U-Haul!! Very friendly and organized.

Arthur Farmer 
Rating:
5.0

Customer did not leave a comment.

James Pedigo 
Rating:
5.0

Quality operation and convenient location. The personell were very helpful in facilitating my return.

ARTHUR VOLPE 
Rating:
5.0

Fantastic person to work with!

Stephen Fox 
Rating:
4.0

Customer did not leave a comment.

Preston White 
Rating:
2.0

There is no signage for T&J Property Associates at this address. The U-Haul equipment and the drop boxes are at the specified address but there is also a sign saying U-Haul rentals are managed by another company across the street. Very confusing for a 24/7 drop off. Also, the on-line return process did not work properly. The U-haul site was unable to determine my location despite location services being enabled.

David McGonegal 
Rating:
5.0

Customer did not leave a comment.

David Fikse 
Rating:
5.0

Customer did not leave a comment.

Michael Volkman 
Rating:
5.0

Customer did not leave a comment.

Arthur farmer 
Rating:
5.0

This location needs more in-town equipment.

Tanya Benson 
Rating:
5.0

Customer did not leave a comment.

William Horne 
Rating:
5.0

Customer did not leave a comment.

Kris Willard 
Rating:
5.0

This part of the mobile drop off was excellent.

Arthur Farmer 
Rating:
5.0

Customer did not leave a comment.

Swanson Mitchell 
Rating:
5.0

Customer did not leave a comment.

Deborah Ferron 
Rating:
1.0

App did not work well and reception was bad so it was very difficult to check out the vehicle. Pick-up location office was closed even though we were there before closing hours listed. Very horrible experience that took almost an hour to pickup truck.

Jacob Mawyer 
Rating:
5.0

Lydia is awesome, smart, professional, very easy to work with. I have been to many Uhaul dealers across the country and some are pretty scary, especially the one in Salt Lake that said they only take cash and could not print me a contract because their printer was broke, and then told me I could take any piece of equipment I wanted too. ?? I walked out. So Lydia was a breath of fresh air. Thank you

Robert Piazza 
Rating:
5.0

Customer did not leave a comment.

Robert Piazza 
Rating:
5.0

Customer did not leave a comment.

Timothy Boyd 
Rating:
5.0

Customer did not leave a comment.

Andrew Strampach 
Rating:
4.0

Customer did not leave a comment.

Patricia Caldwell 
Rating:
5.0

Customer did not leave a comment.

James Wagner 
Rating:
3.0

Customer did not leave a comment.

Reginald Dennis 
Rating:
5.0

Customer did not leave a comment.

Clarence Owen 
Rating:
5.0

Attendent was very friendly and helpful

Rob Button 
Rating:
5.0

Customer did not leave a comment.

Lisa Herzer 
Rating:
5.0

It would be nice if they had moving supplies.

Melissa McClelland 
Rating:
3.0

Customer did not leave a comment.

Bryan Craft 
Rating:
5.0

Customer did not leave a comment.

TROYSCOTT FARRAR 
Rating:
5.0

Thank you

Gary Cooper 
Rating:
1.0

Rental truck was not in usable condition. Had to drive 25 miles to locate a usable vehicle.

George Petonak 
Rating:
5.0

A pleasure to do business with!

Richard Chasse 
Rating:
1.0

There needs to be an attendant of they are going to rent trucks . We had issues with the website to get our truck keys too us 49.kinutes to get it all straight .

Jacquelyn Goehring 
Rating:
5.0

Customer did not leave a comment.

Samuel Lovell 
Rating:
5.0

Best Uhual location I have used. Most friendly and helpful personnel. Highly recommend!

Ed Jankus 
Rating:
5.0

Excellent customer service at T&J Property Associates LC, Union Hall, VA. If moving local, nice and safe area to leave your personal vehicle while you move

JAMESBENJAMIN PEDIGO 
Rating:
5.0

Customer did not leave a comment.

Chuck Tunnell 
Rating:
5.0

Customer did not leave a comment.

Dennis Kester 
Rating:
5.0

Customer did not leave a comment.

Ryan Shields 
Rating:
5.0

Customer did not leave a comment.

Greg Luger 
Rating:
4.0

It was just a lot further from our desired pick up location.

SCOTT MOYER 
Rating:
5.0

the woman at the front desk was so helpful and just lovely!

NICOLE LENEZ 
Rating:
5.0

Customer did not leave a comment.

ROY TURNER 
Rating:
5.0

Customer did not leave a comment.

ROY TURNER 
Rating:
5.0

Customer did not leave a comment.

PHILLIP SWINSON 
Rating:
5.0

Your centralized reservations center cancelled my reservation and rescheduled pickup at a location much farther away. Fortunately, Lydia, at the Union Hall, VA location was able to make it right. She is very professional, calm, and efficient.

ARYE EPHRATH 
Rating:
4.0

Customer did not leave a comment.

TERRY CUNDIFF 
Rating:
5.0

This was an excellent pickup location. We used it twice in one week. Once for a counter pickup. The attendant was helpful and courteous. The other was for an after hours mobile pickup. Accessing the key box was straightforward and went smoothly. Would definitely use this location again.

Earl Stephen Byrd 
Rating:
4.0

Drop of was easy and employee was very nice and location was convenient.

ALEESUSAN STEUER 
Rating:
5.0

This location is the best one I have been to over the summer. They always go out of their way to help you when you need something - no matter where you are. Lydia at Turners Buildings is awesome.

TAMMY HENSLEY-HAZLETT 
Rating:
5.0

Customer did not leave a comment.

MARCELLA RICHARDSON 
Rating:
5.0

The return process we did online because the drop off location was closed. Did all our pictures, mileage, gas, inside of cab, inside the back of the truck with our phone, dropped the key in the box and checked out. Easy process. Would definitely recommend this drop off location.

Margaret Hodge 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOHN SIMONIC 
Rating:
5.0

Everything went as planned.

ROGER WICKERT 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOHN SIMONIC 
Rating:
5.0

Customer did not leave a comment.

PATRICK THURMAN 
Rating:
5.0

Customer did not leave a comment.

JONATHAN FINK 
Rating:
5.0

Customer did not leave a comment.

Aaron Link 
Rating:
1.0

Don't give them a pickup location 60 miles away when they reserved a pickup at a local spot a month in advance and then let them know about it on the night before pickup at 8pm. AND THEN CHARGE FOR EXTRA MILES.

Derek Cundiff 
No reviews have been submitted for this location.

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