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Nicolas E
Customer Reviews for J&D Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location did not allow me to pick up my reserved truck via the 24/7 automation process. There was no process for getting the keys and when your customer service specialist called the owner, there was no answer. I was delayed for 2+ hours before getting another truck at different location 20 minutes away. It was a horrible experience with the location.
David SSet improper drop off location for the truck as well as wrong destination address.
Michael HNo real issue with the location, but we had planned to do mobile check out. We had many issues with the app (across different phones) and even tried doing through the web browser, also with issues. The personnel at the location said they could not help us or manually check us out, so we had to call Uhaul support to triage.
Trever CWill i be reimbursed for the took. Thank you¹
Elicia PI dropped off the vehicle at 1:50 and they had closed early. They were supposed to be open until 2:00 that day. Then they recorded that I didn’t fuel the truck when I did fuel the truck. I have receipt and pictures to prove it.
Andrea D