Customer Reviews for T&D Automotive
(U-Haul Neighborhood Dealer)

380 reviews

2560 Woodman Dr   Kettering, OH 45420

(937) 835-3818

Office Hours

  • Monday - Thursday:
    8 am - 12 pm / 1 pm - 5 pm
  • Friday:
    10 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(937) 835-3818

2560 Woodman Dr
Kettering, OH 45420

Services at this Location:

Office Hours

  • Monday - Thursday:
    8 am - 12 pm / 1 pm - 5 pm
  • Friday:
    10 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carly Arrowood 
Rating:
5.0

Perfect and easy rental and move.

DAN DAVIS 
Rating:
5.0

Customer did not leave a comment.

ADRIAN FRANKLIN 
Rating:
5.0

The rental process was simple and easy. Very quick and efficient.

Jeffrey Coffey 
Rating:
5.0

Customer did not leave a comment.

Karlin Gibson 
Rating:
3.0

I dropped off here very late at night so in person drop off was not available. The process for dropping off was a little lengthy but understandable.

jacob hoes 
Rating:
3.0

Customer did not leave a comment.

victoria ziranda 
Rating:
5.0

Customer did not leave a comment.

Hollie Gibson 
Rating:
5.0

Been to this location several times and the service has always been professional, reliable and friendly. I will definitely be back thank you.

James Crawford 
Rating:
5.0

It was a bit of a hassle to have to take all the pictures to return the van.

SUZANNE MITOLO 
Rating:
3.0

Customer did not leave a comment.

jonathon trigos 
Rating:
5.0

Na

Douglas Dyke 
Rating:
5.0

Make the key lock explainable once you submit pay. Took me 2 phone calls to get the link. The first call said I didn’t have a truck reserved.

Vicki Root 
Rating:
5.0

The gentleman was very nice and helpful

ANGELA DAVIS 
Rating:
5.0

Customer did not leave a comment.

calvin Shafer 
Rating:
5.0

Everything went well. The representative clearly explained the details and the costs. Very friendly and professional.

WESLEY YOUNG 
Rating:
2.0

Customer did not leave a comment.

Hannah Greil 
Rating:
5.0

Customer did not leave a comment.

Tina Ogletree 
Rating:
5.0

Always professional great service.

Darrell Tate 
Rating:
5.0

Great location. With two older children moving back and forth from college every fall and spring we've been using U-Haul a lot. This was the first time I rented from this location but it won't be the last. Convenient location and the van was in really great shape. Almost new, very clean interior, and everything worked. End of day drop off is made really easy with the U-Haul app.

Alain Legault 
Rating:
5.0

Customer did not leave a comment.

Garry Luke 
Rating:
1.0

Get a staff that’s willing to provide quality service , be welcoming, and act professionally. The employees there were very rude and unprofessional.

JOSE ESPINAL 
Rating:
5.0

Customer did not leave a comment.

GRAYSON BELL 
Rating:
5.0

Customer did not leave a comment.

Regina Roepke 
Rating:
5.0

Customer did not leave a comment.

Tamara Scully 
Rating:
5.0

Darrell Perkins is a true professional.

Darrell Tate 
Rating:
4.0

Customer did not leave a comment.

Dave Du Bois 
Rating:
4.0

Had to go online as the app would not work

Aaron Delidow 
Rating:
5.0

Friendly, fast, and easy check-in made the move easy. Thank you!

Nicol Hockett 
Rating:
4.0

Price of truck was a little more than I expected other than that it was great experience.

MATT EPARD 
Rating:
5.0

Customer did not leave a comment.

Thomas Schwab 
Rating:
5.0

Customer did not leave a comment.

CHARLES ALSIP 
Rating:
4.0

Customer did not leave a comment.

CHRIS WALLACE 
Rating:
5.0

Everything was fine

Michael Long 
Rating:
5.0

Customer did not leave a comment.

Travis Slonaker 
Rating:
3.0

Customer did not leave a comment.

Tewabech Kider 
Rating:
5.0

Service is exceptional.

Darrell Tate 
Rating:
4.0

Customer did not leave a comment.

Kamran Gitiban 
Rating:
4.0

Customer did not leave a comment.

Kelsey Klawonn 
Rating:
5.0

Customer did not leave a comment.

SPENCER TURMELLE 
Rating:
5.0

Customer did not leave a comment.

KENT KABEL 
Rating:
5.0

Customer did not leave a comment.

donald kereston 
Rating:
5.0

Customer did not leave a comment.

Grey Welsh 
Rating:
5.0

Uhaul itself, needs to get the mobile app working correctly to where it doesn't allow you to schedule to pick up equipment at locations where it is not available for the pick up time. I was originally scheduled to get this equipment at E 3rd St and then got routed to another location after I arrived at the 3rd St location. Very inconvenient.

Eric Ross 
Rating:
5.0

He had to charge me from the contract

Tim Priske 
Rating:
4.0

Great service!

Crisann Lease 
Rating:
5.0

Customer did not leave a comment.

Emma Satterfield 
Rating:
5.0

This was a very good and clean experience. Staff was very friendly and easy to work with. If I have a similar need in the future, I will definitely look at this location as my source for equipment.

Richard Weyrauch 
Rating:
3.0

This location charged me for “non business hours” drop off. Also, they charged me for gas. I thought this was unbelievable considering uhaul didn’t provide me with the items I ordered in advance and gave me the uhaul with no gas. I tried to leave the uhaul with the same amount of gas in it. But it’s a guessing game on how many gallons to add when you don’t receive the vehicle on full.

Leah Rookstool 
Rating:
5.0

I neglected to get the name of the individual who helped me but he was cool dude.

Chris Jankowski 
Rating:
4.0

Customer did not leave a comment.

John Bertke 
Rating:
5.0

Went well no need to change anything

JAMES JENSEN 
Rating:
5.0

Customer did not leave a comment.

Aaron Delidow 
Rating:
5.0

Customer did not leave a comment.

Emily Cooper 
Rating:
5.0

None at this time

Doris Wilkinson 
Rating:
3.0

Getting the rental was fine. The place itself could use a huge makeover. Its a run down auto shop so I didn't expect much. Location was convenient and that was most important.

Mike Puckett 
Rating:
5.0

????????

Kevin Dillie 
Rating:
5.0

Customer did not leave a comment.

NANCY GASKIN 
Rating:
5.0

Customer did not leave a comment.

Alexander Kinkade 
Rating:
5.0

Customer did not leave a comment.

Susan Daly 
Rating:
5.0

Customer did not leave a comment.

Robert Hendrixon 
Rating:
4.0

Very convenient. As its also a repair shop , Darrell sometimes is very busy. He lets you know, but having more help would always be good etc. Thx

Tim Schoenenberger 
Rating:
5.0

Customer did not leave a comment.

Chaofan Song 
Rating:
5.0

Customer did not leave a comment.

Angela Burke 
Rating:
5.0

Always there

Darrell Tate 
Rating:
5.0

Customer did not leave a comment.

Aaron Delidow 
Rating:
4.0

Customer did not leave a comment.

Erick Andujar 
Rating:
5.0

Customer did not leave a comment.

Muthanna Akram 
Rating:
5.0

Darrell is great, a true professional in every way. Fantastic customer service.

Darrell Tate 
Rating:
5.0

Mr. Perkins went above and beyond to help us get the right U-Haul equipment to meet our needs. His professional approach to assisting us brought confidence to our decision both in Mr. Perkins and U-Haul. Great experience all around. Thank you.

RAND OLIVER 
Rating:
5.0

Customer did not leave a comment.

mark lamantia 
Rating:
3.0

Checking in to get truck the attendant could have been by more explanatory especially when signing in about paperwork

Larry Hawk 
Rating:
5.0

Customer did not leave a comment.

Stephen Peterangelo 
Rating:
5.0

Customer did not leave a comment.

DALE DAVIDSON 
Rating:
4.0

Customer did not leave a comment.

Edward Hillman 
Rating:
3.0

Customer did not leave a comment.

Sarah Stanley 
Rating:
5.0

Customer did not leave a comment.

robert jernigan 
Rating:
5.0

The access and the checkout at the counter was easy. The truck was as it was supposed to be and with a full tank. The whole process went smoothly.

Chris Ritchey 
Rating:
5.0

Customer did not leave a comment.

William Wasner 
Rating:
2.0

The self service option has several problems. If users arrive late to pickup the vehicle then the “get my truck” button takes them in a circle through the UI without explanation. The video tutorials are out of date. They show a “dashboard” button that doesn’t exist. Users are not forewarned that they need to verify with passport or alternate number. Alt number is nasty surprise if picking up off hours.

Stephen Hartzell 
Rating:
5.0

I'm showing an extra charge on my account that does not match the receipt that was sent to me.

SHATORIA GULLATTE 
Rating:
3.0

Customer did not leave a comment.

Larry Paule 
Rating:
5.0

Customer did not leave a comment.

Craig Collins 
Rating:
1.0

This location is running a cleaning fee scam. I will never use your service again because of them.

Christian Litton 
Rating:
3.0

They were not open, so we used the online system and had trouble "sharing location." It was a bit frustrating and took longer than the 15 mins, but in the end, it was okay. What would have been great is if we could have just used the storage facility as our drop off location! We ended up back tracking to return the truck after emptying it at a Uhaul Storage facility.

Carol Efrusy 
Rating:
4.0

Customer did not leave a comment.

DARYL DELGADO 
Rating:
1.0

Customer did not leave a comment.

Vince Herrera 
Rating:
5.0

Customer did not leave a comment.

Christoper Cooper 
Rating:
3.0

Customer did not leave a comment.

Thomas Matson 
Rating:
5.0

fast friendly no nonsense.

ross Gray 
Rating:
5.0

Customer did not leave a comment.

John Scheihing 
Rating:
5.0

Customer did not leave a comment.

Caleb Lawson 
Rating:
5.0

Customer did not leave a comment.

Shaun Nicholas 
Rating:
5.0

Customer did not leave a comment.

Thomas Collins 
Rating:
5.0

Customer did not leave a comment.

Michael Oaster 
Rating:
5.0

Customer did not leave a comment.

Sandra Sendelbach 
Rating:
5.0

Customer did not leave a comment.

Tira Grable 
Rating:
5.0

Excellent Service !

Donald Arnett 
Rating:
3.0

I had originally reserved my truck at the Moving and Storage location (234 N Springboro Pike, Miamisburg, OH 45449) a few weeks prior to my move. When I showed up to pick up my truck, I was told they didnt have one. I was never notified of the change. This other location is 20 minutes out of my way (and was closed). The manager at Moving and Storage was very rude and got short with me when I respectfully asked what the issue was. I was the one being inconvenienced and she coped and attitude with me. Not sure why. Thankfully I was able to get ahold of a CSR on the phone to walk me through how to pick up the truck at the alternative closed location. She was VERY helpful and nice and I appreciated her assistance. She stayed on the phone with me nearly 30 minutes to get my reservation sorted out and walk me through checkout. BUT this inconvenience cost me almost 3 hours delay (i was moving to chicago the same day and now running behind) and an extra trip back to Kettering to pick up my car, plus the extra mileage and gas to drive the truck from Kettering back to Miamisburg causing me a mileage overage. It was just $1 :) so I wont complain but still. Its why I chose the Miamisburg location to begin with. Id like to know where the failure was to notify me either through text, call, email or all three and tell me there was a change in plans. Thanks!

Christopher Fry 
Rating:
5.0

Customer did not leave a comment.

LAUREN SMEAD 
No reviews have been submitted for this location.

Additional Services at this Location

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