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Sarah R.
Customer Reviews for Take 1 Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very nice and accommadating
PATTY A.Great customer service as always!!!
JAMIE R.When a customer orders vehicle,dolly,etc. Online they need to make sure all the equipment is there and ready. I had to drive to another location to get my dolly even though they told me it would be with the truck.
Steve W.Very nice, pleasant young lady working there!
rozane B.Lady was very helpful. Problem was I was renting truck to take to Daytona and the toolbox I planned on taking was too wide for the ramp so I returned the truck here since I was in Gallatin. My card was charged up front over $1000. I only drove 42 miles and had it two hours. She called and was told to hand me the phone. I was told to call customer service she did not transfer me nor give me the number. I looked it up and called and explained the situation the guy said another guy would handle it Monday and be in touch. I've heard nothing and I'm out $1000 to drive one of your trucks 42 miles for nothing. I would really appreciate a call to resolve this issue.
John W.Great service! Couldn't have been more helpful,
Mitchell I.Nothing everything was well maintain
Donald P.Very friendly staff
Syble M.Gracias
Dustin S.It looks like we were charged 3 times for over a thousand dollars on a one day rental.
Andrew P.Include some base miles in the priceing like in the past.
THOMAS S.Well you taken out 123.97 for deposit.now I was only was to be charged 97.23 that is not right. That is not right in my book .
Rhonda T.I booked this and had to drive out of my way 20+ miles from my home. There was a location Three miles from my house and I was told they didn't book me there because they didn't have all the dollies or the pads that I needed. I arrived at the location far away and they didn't have the pads either and they only had one of the two dollies I booked. I also reiterated the cost of this rental and was told it would only be $60 in total. You all build me nearly $200, with the distance and lacking materials that I ordered. That was disappointing. Finally, there was supposed to be a 5/16 bolt that's supposed to be used as a safety mechanism to ensure that the trailer not only hooks onto the ball but it can't come loose. This trailer was missing the 5/16 bolt to ensure that wouldn't happen and I had to go and buy one myself
BRIAN S.We had been relocated 3 times to different rental locations and ended up with this location. When we arrived on time there was no one on site. We had to contact the main Uhaul office to get someone there to assist us.
Steven W.Gabriel was very knowledgeable of the whole process. The return took less than 15 minutes. He should be a model employee for the company
Rhonda D.During operating hours there was a sign on the door of the shop that said "call this number if you have a reservation". I didn't have a reservation and was instead dropping off the trailer. Didn't get any direction on where to park it, so put it where i thought it worked best.
Olivia W.Great location and great service!
Brian A.Mobile check-in process was awful.
Todd M.The service at this location was excellent. I am a long time resident of Sumner County and by far this is the most knowledgeable and caring staff. Gallatin is fortunate to have this small business franchise owner. Glad to know they are in my area and I will absolutely use them again. The service is incredible ,from the very first phone call to the ease of dropping the truck off. Even today, in these very modern self service times, customer service is still how you make repeat customers.
Mila M.Love the people at the location
PATTY A.Very nice, customer service. Thanks
KARI F.We had an issue that was not the rental locations fault. When called by a rep to notify us of a change of pickup, we changed arrival to 11:45 but they put p.n. instead of a.m. This caused a delay and had us scrambling to alert packers to alter their time coming. Wonder if we could get $100 to apply to our next move for this inconvenience?
Brian J.Great overall, also great customer service!
Dante H.It was late so no one was there, and it was a Sunday. Luckily there was a place for me to pull the truck and trailer into because there's not much space there. Not a nice part of town.
Mahala M.Great costumer service!
Dante H.Excellent service and accommodation
Zachary S.Keep doing what y'all are doing
JORDAN T.Antonio and Andrea are always very helpful and they always go above and beyond to insure customer satisfaction.
JAMIE R.The place was in need of some updating, the parking area & lot could use some paving. But overall I had no trouble reserving or picking up the truck.
Deborah R.He met us outside, looked at the truck, and cleared us to leave. Very polite.
RAYMOND B.Very good experience besides being coldest day of the year. The truck rental went well just like every time I used U-Haul services.
Gene G.Super friendly and accommodating. Thank you
Heather C.I don't have any suggestions...the attendant there was very personable, friendly, helpful...the equipment was fine.. can't think of any way this could be improved upon.
Judith K.Amazing customer service well trained. Extremely satisfied
TIMOTHY W.I don't think this is the location's fault, but online it said I could pick up the tuck overnight but I was not able to. Because of this, my entire move was delayed and then ON TOP of this, my original quote was changed so I was overcharged. Please have someone contact me. I've used Uhaul before and this was a terrible experience across the board.
JONATHAN M.I had a great experience!! Very friendly service. Quick and easy pickup/drop off.
Jacqueline C.Really like the owners/staff. Excellent customer service & just nice, friendly people. Equipment is great each time I rent.
kari M.