Always an amazing experience!! They are so helpful even when it is a last-minute request like this one was!
Sheryl S.
Customer Reviews for Tx Kool Zone
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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We love TX Kool Zone! Mike, Chris and Katie are amazing individuals and so easy to work with! Would definitely recommend to anyone for equipment rentals or storage units!
Sheryl S.Always an easy rental here!! Sometimes I just go and rent for no reason, that's how great they are!!
Doug C.The manager is great to work with. He is conscientious and takes time to answer all questions. The location is about 10 miles away and easy to get to. The parking lot is large and makes turning and backing with the SUV and trailer easy.
Benjamin E.Not charge me extra and then not respond to my emails
Adriana H.Perhaps don't offer 24/7 pick up at this location because cellular wifi connections are spotty at best. What should have taken me 10 minutes at most to check in turned into a 44 minute fiasco with a call to customer service to complete check in
Kelly J.The gentleman working this location was very nice. Will definitely send people to him if they ever need a uhaul.
Kindra H.Nothing…
WALTER S.I was very pleased and the attendant was great!
Stephanie W.Same as above. My drop off was changed at the last minute which caused me to have to drive farther and waste more time. Don't ask for preferred locations when you make a reservation if they won't be honored.
Dan L.The agent was at the location early to be prepared for multiple pick ups. Rental vey smooth.
Robin M.No room for improvement. The truck was pulled up, clean and ready to go. The man was very professional and organized. Easy simple transaction and I was on my way.
Julie R.Excellent from start to finish. Can't think of a way to improve.
Rick M.Nothing…
WALTER S.Excellent service. I'll use this location from now on
Scott D.I dropped off after they closed on Saturday and they checked it in today without issue, so they met my expectations.
Kenneth H.Nothing great customer service
Lethia B.Great trailer. Performed as needed with incident. Pulled straight and true.
GALEN I.I have a moving business and we use this location for truck rentals and have had the best experience! Mike is such a great help! ¡Los recomiendo!
SHERYL S.Nothing wrong, I would recommend this place to anyone than any other place around. Really helpful and was nice and understanding as well
CALI NICOLE R.Extraordinario servicio al cliente
TODD B.Mike was great
KORT W.At the location I was emailed there was nobody around, so I was forced to take the truck to an alternate location where I called and let the employee returning from lunch that the key was placed into the drop box.
JAMES K.Great to do business with. Easy check in/checkout.
JAMES M.Absolutely nothing..they have equipment and makes it so easy to unload and reload..it's so nice to have it so close to us..Thank you
LENA B.Great service...very impressed!
THOMAS E.Nothing - great experience'
WALTER S.Gentlemen was outside to help before we were even out of our vehicle
Jennifer S.Nothing, the manager on staff was very knowledgeable and friendly. Answering all questions I had. He was very accommodating. Will definitely use again at this location.
VICKI I.Experience was great and staff was knowledgeable
JOSHUA P.Thank you!!
Gary B.Was happy with my experience.
JAMES K.We were scheduled to return to “The Storage Place†in Mabank. When we arrived it said to call and enter your code. There was a drop box for keys. However, when we called and got the code it was denied. The agent advised she wasn't sure what the issue was. Then she said they weren't accepting returns at this location. After speaking to several representatives we finally reached someone who could assist us. He found an ungated location in Seven Points. The return in Seven Points went very smoothly.
Dennis K.quick, easy, friendly, convenient, no improvement necessary. nothing 's broke. keep up the good work.
JOHN D.Now this is old fashion service. I walk in, sign up for a trailer and he hooks it up for me right on the spot. When I returned the trailer, he unhooked it for me. I will be back next time I need a trailer.
JULIE C.The gentleman that works at this location is excellent.
STEVEN R.N/a
Timothy B.When the reservation was made this was not the drop off location. I was never informed that the drop off location had changed until I showed up at the wrong location.
Brelan B.Michael is the consummate professional. If I had my own business and needed a GM, I would steal him away. Class act!!
GLEN M.Everything was great!
VICKI H.Overall experience was great.
CHAD H.everything went very well. the trailer was there on time 9:00 am and the employee hooked it up for me, it was quick and easy. dropped it off at 3:45, location is supposed to be open until 4:00 but was already closed. No problems.
RANDALL D.Nada
Brenda M.I have tried to call, twice, and on both occasions was disconnected while on hold. I want to file a claim for damage done to my car wile loading it on the auto hauler.
CAROLYN H.The person there did a great job.
Johnny G.Outstanding service! Hooked up the trailer. Explained everything. Had me out the door in 15 minutes!
Scott C.Excelente
Mark P.Mike is a professional and first class guy.
Don B. | Overall ExperienceMike Goggans was a pleasure to work with. Runs a tight ship.
MARK D. | Overall Experiencegreat place to do business with Thanks
GEORGE G.Turns out that the Uhaul rep did not go over everything that he should have. Example being not confirming the mileage.. Not confirming the condition of the interior or going over any checklist with us. The only thing he did was put a marker on the two spots that were already damaged. Very nice, but did not give much attention to detail. Also, did not receive a text we were supposed to receive.
shari S.My moving help bailed at the last second, so I looked up U Haul on line. It was done entirely online, which I liked. The actual rental price was reasonable. Asking me to refill what gas I used was reasonable. Asking me to keep it clean was reasonable. But 99 cents for each mile driven? That's insane. My $40 rental wound up costing me $100. For just 9 hours with the truck. An I wrong to be upset about this? Is that what it costs these days? Jeez. I'm gonna open up my own U Hall location. They're banking! Otherwise, it went without a hitch.
Sherrl A.