Customer Reviews for TNT Delivers
(U-Haul Neighborhood Dealer)

255 reviews

73-700 Dinah Shore Dr Ste 207   Palm Desert, CA 92211

(760) 863-3905

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(760) 863-3905

73-700 Dinah Shore Dr Ste 207
Palm Desert, CA 92211

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service! Excellent experience.

Greg Rollins 
Rating:
1.0

Fix your mobile return app. It SUX!!!!!!

David Kirk 
Rating:
3.0

We had an 8:00 reservation to rent an U-Haul and no one was there. Waited until 8:35 for someone to show up. An apology and explanation would have been nice

Jackie Praw 
Rating:
5.0

It was I was fortunate that the employee was there when I picked it up because the app was not working very well. I was about to walk off because no one was open on Sunday to pick up. Had a problem with the app even on Saturday.

Gena Beamon 
Rating:
5.0

Customer did not leave a comment.

Sandra Williams 
Rating:
4.0

Overall, a favorable experience, though my "yes" answers are really yes and no. The equipment was well-maintained, but truck's interior was not clean. And as far as recommending U-Haul, I would but with reservations. The best aspect of the experience was how well the truck handled and how much "stuff" I could cram into a 10 footer. What I most objected to was the extra mileage penalty. I had a 115 mile limit and drove the truck 133 miles. The penalty? Eighteen dollars. A dollar per mile. Absolute price gounching.

Chris Whitmore 
Rating:
5.0

Customer did not leave a comment.

Cheryl Vlacilek 
Rating:
5.0

Customer did not leave a comment.

stephen fontaine 
Rating:
4.0

Friendly and efficient - would definitely recommend to anyone

Glen Brown 
Rating:
5.0

Customer did not leave a comment.

Veronica Galvez 
Rating:
2.0

Late arrival & opening

Constance Nickloff Pontius 
Rating:
1.0

We were told that the truck can be picked up on Friday. We were told to use the code and the keys were in the truck. is what what I did. I kept getting phone calls from U Haul that the truck was not picked up. We had to make a second trip to the office to officially check it out. Wasting our time.

patrick coy 
Rating:
5.0

Thanks for a smooth rental process and friendly, informative customer service.

ROBERT M PETERSON 
Rating:
5.0

no improvement needed

Bryon Hodgkin 
Rating:
5.0

Both staff member who helped me at this location were very nice and answered all my questions.

Jennifer Castell 
Rating:
5.0

Customer did not leave a comment.

James Gomes 
Rating:
5.0

Customer did not leave a comment.

george benda 
Rating:
5.0

The person that answered the call was polite and helpful. When I arrived the owner took very good care of me. Explaining everything. He was very kind. A rarity from what I’ve experienced.

Rachel Thomas 
Rating:
5.0

I put keys on the driver side inside Because I couldn’t find the lock box. The instructions weren’t clear about the lock box. But you guys had definitely the greatest customer service.

ERIC FLORES 
Rating:
5.0

Customer did not leave a comment.

Kevin Livigni 
Rating:
1.0

The Morning of pickup store opened 10in late. Returned trk late night, could not find key drop box. Went back at 8 to return key and store opened 20 min late. Come to find out the drop box is located in the corner of the property behind a tree, not visible. This needs to told to customers since I had said I would be returning late night. And employees need to be on time to open.

Gregg Knott 
Rating:
5.0

n/a

Tracey Calver Craig 
Rating:
3.0

They were not accurate on the starting mileage, and overcharged me by 110 extra miles, I only went 13 miles, then I was charged for $35 of gas. When I tried to fix this with them, they weren't helpful. I had to call Uhaul direct to get this resolved. Fortunately, I took pictures that shows the mileage and the gas tank before and after. This is not a complain against Uhaul, but more about TNT Delivers.

Denean Koren 
Rating:
5.0

Customer did not leave a comment.

James Baldwin 
Rating:
5.0

When I register online and they after I had went into the store, they stated that I need to call the 800 number and it was only for mileage that was due some time ago when this could've been communicated when I made my reservation not when I go pick up the truck

Gena Beamon 
Rating:
5.0

Customer did not leave a comment.

Gary Dunkelberger 
Rating:
3.0

Very difficult process. Frustrating standing in heat trying to manage that lock. While there was no debris in the truck, cup holders were not wiped out. Much easier going to someplace that has people. Won’t do this again.

Kathy Jorgensen 
Rating:
5.0

Customer did not leave a comment.

desmond mailey 
Rating:
5.0

Customer did not leave a comment.

Jennifer Siliezar 
Rating:
4.0

The air conditioner did not work and provided NO ac.

frank mulberg 
Rating:
5.0

The battery maybe was what the drop off guy had said as maybe the issue with it chugging to start later on when I prepped to drop off the vehicle. Hopefully that was the issue as an easy fix for the vehicle.

James Jones 
Rating:
4.0

Newer trucks.

W Douglas Anderson 
Rating:
3.0

fix the air conditioner before renting it out

Jerry Mayton 
Rating:
4.0

Customer did not leave a comment.

Richard Linkogel 
Rating:
5.0

Nothing.....everything went exactly as planned. The website is easy and fast. No complaints.

Mitchell Almy 
Rating:
5.0

Very efficient and friendly

Kate Morton 
Rating:
1.0

It allowed me to pick a time for drop off when the business is closed the instructions state to put your key in a lock box or dropbox. However, this location does not have either. I called the one 800 number and they instructed me to give it to an I called the one 800 number and they instructed me to give it to a business nearby and ask for a manager, the second option was to put it in a drop box that didn’t exist, and my final option was to put the keys in the truck and lock it and they told me they would put a note in my account stating that that was the direction given to me. I was not comfortable with us and can’t believe that a business with anthe second option was to put it in a drop box that didn’t exist, and my final option was to put the keys in the truck and lock it and they told me they would put a note in my account stating that that was the direction given to me. I was not comfortable with this and can’t believe that a business would allow you to drop something off without the option to leave the keys. Also, the businesses around are not open after 4 o’clock, so they’re also no help.

Megan Carrillo 
Rating:
3.0

Don’t change drop off location at last minute!

estera meshi 
Rating:
5.0

The location and staff were great. My problem was the deceptive pricing on the app. I rented my truck on the app for 8 hours (after hours return) with my mileage already calculated. Moving day I find out on site that there is no after hours delivery and I have to return the next day. As a result I ended up paying an additional $94. So if you rent directly from the location you may have a better experience. If you rent through the app I 10 out of 10 would NOT recommend.

Tremont McDaniel 
Rating:
3.0

Customer did not leave a comment.

Ron Dearden 
Rating:
5.0

Customer did not leave a comment.

john jack 
Rating:
5.0

Customer did not leave a comment.

jepte beltran 
Rating:
5.0

Customer did not leave a comment.

ISSAC MORALESPITA 
Rating:
4.0

good customer services

Christie Mannes 
Rating:
5.0

Lo recomiendo son super atentos y te explica todo lo necesario excelente

ALEXANDER MEDINA 
Rating:
5.0

Customer did not leave a comment.

Terry Callahan 
Rating:
5.0

The guy that helped me was really helpful and fast

STANLEY NICHOLSON 
Rating:
5.0

The person who I turned the trailer into was very friendly and helpful.

Glen Berger 
Rating:
5.0

Customer did not leave a comment.

Geneva Ginn 
Rating:
5.0

Customer did not leave a comment.

Chris TORREZ 
Rating:
5.0

Met my expectations and then some. Very friendly and knowledgeable

NICHOLAS STANFORD 
Rating:
5.0

People friendly

Joel Perez 
Rating:
4.0

Customer did not leave a comment.

Marvin Cleary 
Rating:
5.0

Customer did not leave a comment.

Mike Reyes 
Rating:
5.0

Customer did not leave a comment.

Angel Mora 
Rating:
4.0

Be more aware of what size trucks are actually at a particular location.

Klementina Njegovec 
Rating:
5.0

Customer did not leave a comment.

Andrew Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Juan Meza 
Rating:
5.0

TNT Provides excellent service to its customers.

David González 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SERNA 
Rating:
3.0

Customer did not leave a comment.

Penny Bingham 
Rating:
5.0

Customer did not leave a comment.

Chris TORREZ 
Rating:
5.0

Customer did not leave a comment.

Tina Byrne 
Rating:
5.0

Customer did not leave a comment.

ray bauschke 
Rating:
5.0

Very friendly

James Sanderson 
Rating:
5.0

Customer did not leave a comment.

Chris TORREZ 
Rating:
5.0

Customer did not leave a comment.

Chris TORREZ 
Rating:
5.0

Customer did not leave a comment.

Chris TORREZ 
Rating:
4.0

Customer did not leave a comment.

James Siri 
Rating:
3.0

The service was great the equipment is outdated and the truck broke down on me had to return in earlier than plan

JULIO ANAYA 
Rating:
5.0

Clean and neat very nice people to talk to

DANIEL BOYD MCCREA 
Rating:
5.0

Customer did not leave a comment.

IRENE HERNANDEZ 
Rating:
5.0

This company provided outstanding customer service. They were knowledgeable, friendly, kind and delivered exactly what I needed.

NANCY CARTER 
Rating:
5.0

Customer did not leave a comment.

JUAN GUEVARADIAZ 
Rating:
5.0

The truck I rented was clean and ran great. Big plus was the helpful and personable staff ... enjoyed doing business with them.

Karl Nurmberg 
Rating:
5.0

Amazing customer service. Will recommend

ROBERTO REYESCARRILLO 
Rating:
5.0

Customer did not leave a comment.

DAVID TORREZ 
Rating:
5.0

Customer did not leave a comment.

JON BRAGINTON 
Rating:
5.0

First class service

JOHN WAMPLER 
Rating:
5.0

Customer did not leave a comment.

DAVID TORREZ 
Rating:
5.0

Customer did not leave a comment.

DAVID TORREZ 
Rating:
3.0

Vehicle was not clean And it’s hard to get a hold of the staff for questions

BIANCA BERRIOZABAL 
Rating:
4.0

Customer did not leave a comment.

JESSE GONZALES 
Rating:
3.0

Customer did not leave a comment.

ROBERT RICE 
Rating:
5.0

dont say half tank of gas when it's only 3/8. otherwise it's all good!

daniel and matth cosgrove and daniel 
Rating:
5.0

Customer did not leave a comment.

Delaine Schreckengost 
Rating:
5.0

The customer service was amazing. I will definitely go back. Everyone knew what was going on. There was a problem with the truck itself. An alarm was going off inside the truck the entire time we drove it (for over 2 hours) beeping. It was extremely annoying. When we got back to drop off the truck it sounded like this was a problem they were aware of that happened often with this truck.

rhea hoffman 
Rating:
5.0

Customer did not leave a comment.

JOSE BARRIOSIBARRA 
Rating:
5.0

Customer did not leave a comment.

Christopher TORREZ 
Rating:
3.0

I was lucky to find an Uber driver to drive me home from this location - this location is in an industrial area where there is not much coverage for Uber/Lyft. Anyhow I had only had the truck for about 4 hours everything was fine with the truck. When I dropped it off I was happy to have my receipt sent to me via email like I have had done in the past. Oh I have been using U-Haul locations from WA-MT-TX-CA recently, so I am familiar with the procedures for returning trucks and when we are all agreed that the truck was returned as it left I should be able to get on my way in 5-10 minutes. However in this case the young man training the new employee was only to happy to let poor new employee struggle with the outtake process as I struggled to keep my Uber driver from leaving. I over and over clearly stated to the young man that I was happy with an email receipt and I was not wanting to be stuck in his no window trailer house(it’s also 110 degrees outside) of an office while my ride back to civilization was itching to get the hell out of there! It made me feel like he was trying to trap me inside the office? Not cool!

Christopher Landa 
Rating:
5.0

Customer did not leave a comment.

Christopher TORREZ 
Rating:
5.0

Customer did not leave a comment.

Christopher TORREZ 
Rating:
3.0

The truck had a horrible stench, it wasn't cleaned properly and I had to deal with it for 2 days.

JORGE ARAUZ 
Rating:
5.0

Everything went very smoothly pick up and delivery of the truck the gentleman were a professional and we thank you

Kerry Roach 
Rating:
5.0

Customer did not leave a comment.

Becky Barabe 
Rating:
4.0

Had to wait for a reservation rental from another location equipment not available from original location of rental. 2 hour later the the written hour promised

ELISEO OLIVA 
Rating:
3.0

Very slow...it took 30 minutes with no one waiting....and I had checked in before I got there.

JERRY TUCKER 
Rating:
5.0

Customer did not leave a comment.

David Buenrostro 
Rating:
5.0

Customer did not leave a comment.

EDUARDO CALDERON 
Rating:
5.0

Customer did not leave a comment.

Jarrett Martindale 
No reviews have been submitted for this location.

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