Counter person was not readily available at pick up time. Had to hunt them down in the shop.
Valerie C
Customer Reviews for TJD Repair And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well!
Theresa TI reserved a U-Haul for Friday Dec. 22nd in Alexandria MN on Dec. 2nd. Days before my departure U-Haul contacted me and said I had to drive to Morris, MN which is 50 minutes in the wrong direction. I called U-Haul and the gal arranged for me to get my trailer form Blue Earth, MN which is 8 miles from my home. That is not what I wanted. I did not want to pull the trailer four hours up empty. I called Blue Earth (TJD Repair & Service LLC). They couldn't have been more helpful. In fact, they informed me that my drop off point on my return trip (Fairmont) wasn't a U-Haul dealer anymore. I would have dropped to a business that doesn't exist. I am sure U-Haul was only hoping to have a trailer in Alexandria when they took my reservation. I don't blame their staff, just the management that is scamming the general public and making their customers nothing but frustrated. Kevin Chaffee
kevin cThey are friendly and helpful, the shop is a converted gas station so it looks a little run down but they took good care of us, so I have no complaints at all.
Kendall OStop switching the size of the truck. It happened to me 2-4 times. I reserved a 15' truck then I checked then it went to a 17' then to a 26'. They did this without notice. I had planned on spending a certain amount then it almost doubled. I should be refunded the entire amount because of the mess up
robert cThis was not the place where I had selected my delivery, you made me drive more to be able to deliver the truck, and you charged me 50 dollars more for a repair, " how convenient that TJD makes repairs" fraud
JUAN SNothing to improve just that I am wondering if I will re-and be reimbursed. I got it from Saturday through Monday but I brought it back on Saturday used it up faster than four days so I wonder if my bill will be adjusted also Ally didn’t use any of the blankets, they’re still in their bags and I left you more fuel then there was in it when I got it but other than that it worked great no problems Cheryle Kelly
cheryle kVery helpful and professional
Roger JThe first trailer I was given did not have working lights. I was promptly given another and it was good.
Ron BJust awesome. No improvements needed. Thanks so much.
William HFriendly and helpful team. Appreciate the assistance and thoroughness
Lance PVery friendly and helpful staff. Made me want to come back and rent again. Professional.
James BI got 15 miles and broke down. Had to wait 3 hours ..no one offered a refund ..u haul dropped the ball
Ryan BEverything was great Scott helped me hook up the trailer even though he had one arm in a sling what's in an hour then less than 10 minutes a great experience
Glen MThe staff were super friendly, and very helpful.
Connor FThe man in the Blue Earth location was personable and very nice. I will return soon to rent another trailer from him.
James BMakenzie the quoted amount if miles per rental on the website is what are actualy used for charging the customer.
Herbert LGood place
Dale DStaff had no knowledge of military discount. Other staff was very helpful loading motorcycle into truck. The truck was not serviceable. Drivers door was damaged and had loud wind noise. (Receiving staff members agreed, the truck should not have been sent out.)
Daniel MNothing
Gary F