Convenient. Teresa was friendly to deal with.Jim B.
Customer Reviews for T & M Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice customer serviceJanet G.
We used a small van on a one way trip recently,To pick up our new car,Return location was almost next door ,Work out well ,Another form of transportation,No cars available in our area for rent.thanks..Rudy..Rudy L.
Got down the road 50 miles and had to tighten lug nuts all wires were exposed definitely some work for 400 bucksCassandra G.
Customer did not leave a comment.Robert C.
Perfect as always!â€¦ thank youGERALD W.
Customer did not leave a comment.Lenard G.
Nice place to goTerri P.
Customer did not leave a comment.Jmichael E.
Very nice staff..Linette G.
My nephew is going to rent from them also as I told him how easy and friendly they make itShannon W.
All went great from start to finish.Shari T.
Customer did not leave a comment.Yasmin A.
Customer did not leave a comment.roy D.
Mz. Terri needs a raise and a really chunky pension package and uhaul should pay her a couple times a year to just be herself in front of a crowd. The other Uhauls in town would never get our family's supportKILAH K.
Great Customer Service!!!Francis H.
Because the pick up location made such a fuss, I wouldn't rent U-Haul again.John K.
T&M they were above and beyond better than any experience I've ever had with renting anything along with Uhaul very friendly, very curtious, very clean, and for sure will come back to them for anytime I need a uhaul. There equipment so far are the best in town and they made this experience a very enjoyable one and even the return was quick. They also were very personable. So if you need a uhaul go to T&M Surplus they will treat you like your family. And you are guaranteed a good rental. Thank You So Much for That Experience.Kimalee D.
Customer did not leave a comment.ADRIAN P.
My bank account was charged for the rental after the lady told me that I had a promissory note and had 30 days to pay itJeffery R.
Customer did not leave a comment.Charles P A.
Customer did not leave a comment.Matthew W.
Had to hookup the trailer by myself nobody came out until I was all hooked up and went back into the office to get a cord for the trailer lights. When hiking up I had to get my wife to help me lift the tongue to the hitch do to the weight. I know if my wife or myself would have strained or hurt our back booking up your company would be held accountable.Marion R.
You guys are amazingLucy G.
The woman who helped us was wonderful. She ess very friendly, helpful and knowledgeable. We will definitely be back.Brandee W.
Very kind and willing to be flexible and helpfulDEELA N.
I think it needs to be made very clear to renters that it is possible their planned drop off location will refuse to take the equipment forcing customers to spend fuel and time driving an hour or more out of their way to return the item at another location. We were first told to drop off at a location 50 minutes away from our reserved drop off point but we couldn't drive that far before they closed and ended up hauling the empty trailer 3 hours longer than we expected to get to the Moses Lake 24 hour drop off location. We will not use UHaul for a one way drop off again to this experience . In this day and age, not having a better system to reserve drop off location connected with the pick up locations in your reservation is shockingPatrick F.
Never use the u-haul website go directly to the dealer.Terry H.
They forgot my appliance dolly. Cab was dirty. Mobile check in didn't work for pick up or return.Anthony E.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Matthew S.
The lady working the desk, was very kind and helpful!Justine W.
I have rented multiple times from this location. Great customer serviceLeslie S.
Customer did not leave a comment.chairein C.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Artem A.
The space was older but the people there were friendly, helpful and courteous. People are definitely the best thing about this location.Matthew S.
Customer did not leave a comment.VU D.
Excellent Staff....Friendly and Very HelpfulTheresa S.
Customer did not leave a comment.traci B.
The representative at this location was very helpful, knowledgeable, and kind. We are seniors and were having trouble navigating your website. She eased our anxiety about returning the truck remotely and explained how to. It wasn't as hard as we thought. Thank you .Arturo V.
First of all clean out the cab, be a little more professional, maybe have better signage it was hard to find the place from the road, they also charged my card once an then tried to charge it again ave told me I didn't have enough on my card and wouldn't let me rent a car, an they tried to say they didn't change the first time even tho they did I'm still waiting for my refund. I went back an rented a truck for the day but v fPaul S.
Customer did not leave a comment.Michael V.
Good friendly hometown service.Thomas B.
We dropped off after they were closed. The check in feature online is a hassle and seems to be redundant when taking photos. This is not the fault of this place of drop off just a general comment.Stacy S.
Great customer service!GERALD W.
Customer did not leave a comment.Curtis F.
Customer did not leave a comment.Debra B.
Worker was very friendly and helpful, great customer serviceAngila C.
Friendly and efficient!Joseph J.
Hard to say, since only issues beyond the location's control, which were gas mileage truck gets and the wheel alignment - pulled to the right.Mark A.
Customer did not leave a comment.LUCY G.
Amazing customer service amazing women always smiling and helpful really appreciate themThomas C.
Excellent customer serviceShirley S.
Customer did not leave a comment.BRADLY I.
Customer did not leave a comment.D D.
Love the staff always friendly happy and smiling no matter what the situation isMichael S.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.James D.
Charged for gas when we put gas in the truck before we dropped it back off.Kimberly D.
Customer did not leave a comment.DAVID E.
Older place but good peopleJames D.
Sheris at the Moses Lake U-Haul is very kind and helpful.Ramona-Silvia E.
Staff was very professional and helpful. I will recommend this location to friends and family!FRANCIS JOSEPH J H.
Make sure windshield is clean. The truck I picked up had tree sap and bugs all over it. I spent 15 minutes trying to clean it at home and never did get clean. Also when I got home and opened the back there were used and unused moving blankets and two hand trucks plus a dolly that I didn't order or need!ERIC P.
Customer did not leave a comment.Amanda R.
This place was closed on a saturday. Mobile pickup felt like a practical joke. Engine of the uhaul sounded terrible. The area was very sketchy and run down.GIOVANNA C.
Customer did not leave a comment.Stacy V.
Customer did not leave a comment.Benjamin C.
Customer did not leave a comment.Bryce C.
charged me 20.00 for fuel I returned the truck with more fuel than it startedDan S.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Zane Y.
Other than a little hiccup at the start of our trailer pick up everything worked out just fine. Is the lady that ran the program was awesome.DARRELL W.
Customer did not leave a comment.Shappa B.
Customer did not leave a comment.David W.
Customer did not leave a comment.Dennis V.
The folks were really helpful and explained in detail the rental.. very nice.Frank C.
Customer did not leave a comment.HORCE C.
Great customer serviceRaymond M.
Customer did not leave a comment.Emmanuel M.
Lady's in office where a great helpvincent K.
The woman at the rental counter was very quick, friendly, knowledgeable and helpful. Explained everything with great detail. I had a great U-Haul rental experience. I will definitely come here from now on and will tell all my friends to do also.TARA B.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Esdras P.
Terry and her staff is wonderful to work with.Tim T.
Customer did not leave a comment.Jeffrey S.
The elder of the two women assisted us and she was great. Very personable, professional, and proficient!HEATHER B.
Customer did not leave a comment.Lydia D.
Customer did not leave a comment.Michael S.
No problems except some confusion because the app did not detect that I was onsite and I did not know what to expect having not used this app before, so the "contactless pickup" didn't work as expected and I had to get the rep to fix it in the computer first.JACOB A.
Burned out left brake light on trailer. Lots of dirt left in trailer.Charles A.
It would improve the cleanliness and appearance of the place.Jose C.
Customer did not leave a comment.ANDY G.
The folks at this site have ALWAYS been quite helpful and knowledgeable!Michael B.
When I received the truck, it was not clean , there was dog hair all over the seats and had an empty fast food drink cup still in it from the last customer. Otherwise the customer service personnel was great they are friendly and professional.Xavier P.
I was immediately greeted when I drove in. Return was quick and efficient.Henry S.
Staff was amazingTim T.
Customer did not leave a comment.JOYCE D.