Customer Reviews for Symons Valley Rentals
(Distribuidor de U-Haul del vecindario)

1205 comentarios

14555 Symons Valley Rd NW   Calgary, AB T3R1E7

(403) 237-7758

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 3 p. m.
  • Vie.: 9 a. m. - 4 p. m.
  • Sab.: 8:30 a. m. - 3:30 p. m.
  • Dom.: 9 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 237-7758

14555 Symons Valley Rd NW
Calgary, AB T3R1E7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 3 p. m.
  • Vie.: 9 a. m. - 4 p. m.
  • Sab.: 8:30 a. m. - 3:30 p. m.
  • Dom.: 9 a. m. - 3 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Simran S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared A. 
Clasificación:
3.0

Please don't charge 1.59 per km A killer!!!

ELIZABETH C. 
Clasificación:
5.0

Fast, friendly and knowledgeable. Two thumbs up.

robert M. 
Clasificación:
5.0

Great location. We were in and out quickly and efficiently. Even received a fuel credit for getting the gas up to where it needed to be.

Royal M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Woodrow L. 
Clasificación:
5.0

Excellent service, very friendly and professional.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heesung C. 
Clasificación:
4.0

Improved signage at the location would have made the office easier to find. When entering from Symon's Valley Rd the first office you find ISN'T the right one, even though it's labelled as an office of this rental company. You have to drive over to the North side of the lot to find the "right" office.

Derek T. 
Clasificación:
5.0

Trucks needs maintenance for safety. The one we took looked like it needed brake pads.

Hyejin P. 
Clasificación:
5.0

Kudos to the guy who assist me.

JOYCELIN A. 
Clasificación:
5.0

The salesperson was helpful and welcoming.

Mehran I. 
Clasificación:
5.0

The salesperson was welcoming and understanding.

Mehran I. 
Clasificación:
5.0

The steering on the Rental felt loose.

JASON B. 
Clasificación:
2.0

Still waiting pleaee for my reservation $50 guaranteed refund They all lost my May 31st 26'foot truck reservations. Lost many hours of moving my brother in law Richard Pierce has to go back multiple times to hawkwood location to make a new reservation and get truck keys. I had to call your direct traffic dispatch line multiple times since this location has poor response/information/availability. Given wrong information about costs. Ie charges in miles and increased rates for weekends that I was not informed of. MOst likely would not have needed second truck if done correctly the first time. Thanks Jenna 403-483-2361

Jenna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
1.0

didnt have my appliance dolly made me delayed and late which lead to me losing out on money and time which somedays like Sundays especially are more worth it then money itself!

Beau J. 
Clasificación:
5.0

Gracias

Alana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OVIE E. 
Clasificación:
1.0

I was quoted one price and ended up paying way more

Marcela S. 
Clasificación:
4.0

It would be nice if the vehicle was washed on the exterior and the cab area was washed down between customer uses. I know that can be a bit challenging if the vehicles move off the lot often.

DARCY S. 
Clasificación:
3.0

Late getting picked up but accommodating for return. Getting trailer off with no Jack wheel a real pain!

darcy B. 
Clasificación:
5.0

No comments

Andrew P. 
Clasificación:
4.0

The guy at the Husky Has station/Uhaul dealer is condescending and very rude. He needs to respect your customers better. I refuse to deal with him again

Elana J. 
Clasificación:
5.0

The uhaul agent was so helpful and easy to deal with.

Mohamed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Paul W. 
Clasificación:
2.0

need to improve office very small and lots of people waiting outside but was a good service, very professional

philippe P. 
Clasificación:
5.0

I had difficulties with the self return process (I couldn't get on the website. I ended up having to call for assistance. I was very thankful for the assistance I received on the phone!

Brenda F. 
Clasificación:
3.0

Truck brakes made noise and front end suspension /steering seemed a little loose.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil W. 
Clasificación:
5.0

Everything was grear and the u-haul customer service representitive was excellent!

MICHAEL D. 
Clasificación:
5.0

Akbar was awesome and so much better than D**kheads at Barlow, Barlow Uhaul wasted my time and did not have my reserved equipment. Bunch of idiots run that store. Symons Valley was awesome and fast. Had customers before and after me, no ones time was wasted. He knew exactly were every equipment is. Kudoos to this young champ.

Rioj T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

We had originally reserved one at a different location, upon arrival they said there was a "computer glitch" and it was not available. Person at this location was not helpful at all. Symons Valley location was much better to work with.

Tracy B. 
Clasificación:
5.0

It's a good idea to check your phone/email message from Uhaul once you're in the rental vehicle before you leave the lot. It's regarding the condition of the vehicle prior to rental.

RETA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darcy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
2.0

Marked the gas wrong. I returned it in Edmonton 50 street and worst location. Apparently off by 1/16th and charged me 11 bucks. Will never rent from you guys ever again and would not recommend it.

Riaz A. 
Clasificación:
4.0

Your mobile check in needs some work. 1) Tell people in the reservation confirmation that they should do the veification (passport, personal reference, lease) at time of booking, as that is not clear in the messages. 2) Kind of useless to use mobile checkin when I still have to wait in line to get the keys. The idea behind mobile checkin should be to get you in/out quickly.... I had to wait 15 min in line to get the keys. 3) Return was fast, however that is because no one was in line. I did a mobile checkin/out so that I didn't need to deal with waiting in line. SO you need to figure out how to get a customer a key without them waiting.

Ed M. 
Clasificación:
1.0

Ensure vehicle is in working order. Be more polite on the phone.

SCOTT F. 
Clasificación:
2.0

Located Too far on outskirts of city so costs more for Mileage. Truck was very dirty inside - used toothpicks, dirt and garbage on floor and smeared windows. Don't believe it's being properly sanitized

Diana C. 
Clasificación:
5.0

Great experience beginning to end. Your representative was friendly and professional. He and the process were both very efficient. Many thanks!

Pat W. 
Clasificación:
4.0

It was a quick and easy experience all around. Thank you for helping making our move possible and much more affordable

Dean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ali A. 
Clasificación:
4.0

Larger office - because of restrictions we waited outside - two people in without enough space.

Larry D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bernardo A. 
Clasificación:
5.0

The employee at the Simon's Valley location was helpful and answered all the questions that I had. Line up outside the office to pick up units. Looks like overwhelmed of work, but the employee kept the same pace and work ethics for everyone.

Orlando Estevan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew T. 
Clasificación:
5.0

Instructions on what to do if you can't complete the online return after hours.

DAVID L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tori BROOKE C. 
Clasificación:
1.0

The person who worked at the Symon valley location was rude. My reservation was canceled by the location, probably by the same person who worked there the same day that I booked but I was not informed and he pretended that there is an issue with the website and I have to call and book a new truck. He was not helpful and he gave me the phone number that was on the website to book a new truck. He blamed everything on the website. He even accused me of being violent with him!

KAMYAR A. 
Clasificación:
2.0

Hire one more person,so we don't need to wait for a long time. Thanks.

Keith GEORGE P. 
Clasificación:
5.0

Good service very accommodating.

JORGE F. 
Clasificación:
5.0

Ninguno

Philippe M. 
Clasificación:
1.0

I was charged more than I was quoted when I booked the reservation and the customer service agent was rude and not helpful at all. We ended up paying about $50 more than what was quoted but I can't even find the original quoted amount anymore as it has changed in your system to just show what I was charged.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scot M. 
Clasificación:
3.0

The road into the lot was very bumpy. My trailer was wedged in between others, which needed to be moved around before I could leave.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLASUPO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arvind A. 
Clasificación:
3.0

The staff at the location was friendly, helpful and efficient. The bad news is that the trailer we were provided with turned out to have a set of bald, unsafe tires on at least two of the four tires. One of the tires delaminated and the tread completely flew off the rim into the path of the approaching traffic behind us on a busy freeway. The trailer was loaded with compost at the time, but not overweight. We had to wait for roadside assistance for two hours but they were very fast and efficient. Your telephone customer representative, Deyonda was very helpful and checked back with us at least twice to make sure things were being dealt with. Thanks so much to her.

EWEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick R. 
Clasificación:
3.0

personnel here were helpful and efficient. Th vehicle appear to be well maintained.

CHERYL S. 
Clasificación:
5.0

At this time with current conditions it might be wise to change the license plates to something local. As we suffered a lot of highway road rage and people screaming at us to go home thinking we're from Nebraska.

Cristi T. 
Clasificación:
3.0

Clearer explanations of expectations etc.

roberta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mussab Gamal Th A. 
Clasificación:
4.0

Truck was a bit dirty and there was garbage under the passenger seat, but overall truck handled well and great value for the price. The person working the location was great, fast and friendly.

Shannon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geri Z. 
Clasificación:
1.0

It took 2 hours to get through the collection process after booking on-line. To add insult to injury, because I then returned the van slightly late (although well before midnight i.e. same day) I was charged for 2 hire periods. I also filled up the van with fuel & got charged for fuel. Terrible. terrible experience.

Martin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David and L. 
Clasificación:
5.0

I had an issue with returning the truck as I could not share my location even though I was at the correct address. As such I could not complete the return process

BAKANI N. 
Clasificación:
5.0

The folks there were very helpful .... Unit was ready on time. ¡Gracias!

LORNE P. 
Clasificación:
5.0

Last customer who used the trailer left a fair amount of gravel and garbage in the box.

Ron G. 
Clasificación:
3.0

I would probably recommend this location if my friend lived in Symons Valley (but I probably won't be using uhaul ever again)

Brock H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P. 
Clasificación:
1.0

Apparently there was a $17 charge that I was never told about nor called about, even though they said I was all clear to go with NO extra charges after I dropped off the truck. Now this $17 charge was sent into collections!!!! And has affected my credit rating only a short time after I was supposedly invoice??? Terrible customer service and lack of care. Don't tell someone there are NO charges owing then bill them after the fact!! Plus, send to collections?? So terrible.

MARCIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
4.0

Make the app user friendly. Wasn't able to add pictures for pick up or drop up. Luckily the location was still open for service

Maria F. 
Clasificación:
5.0

Great honest service it was like dealing with a family member straightforward and very helpful and knowledgeable thank you so much I would recommend U-Haul to anyone

james I. 
Clasificación:
3.0

I didn't have to wait very long but other people in line did-and the Uhaul server being down was a challenge but i was in my truck in 5 min. and on the road.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayne E. 
Clasificación:
5.0

The paperwork took longer than expected. U-Haul should provide online booking.

INTKHAB A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandipkumar P. 
Clasificación:
5.0

Clean vehicle so next Customer will be happy.

Richard A. 
Clasificación:
3.0

U-Haul basically OK. It works and is helpful. I use U-Haul fairly often and try to keep away from this location. It is a very convenient location but everytime I rent here there is always something. Like yesterday I took the truck with 1/4 tank of gas. I took a picture. I had the vehicle for around 20 miles, filled the truck, at the rental location. Which appears to be a rental condition. Showed them the picture of the tank over 1/4 but they wanted me to back the truck out and put in another litre or 2. Crazy. They are crazy, it is always something like this just aggravating customer for nothing. I understand a small business has tight margins, I run a small business but playing this stupidity only drives customers away

Bruce J. 
Clasificación:
1.0

No one from Uhaul came out to inspect the trailer therefore a cursory inspection was done by the driver, Ryan Brownlee. When we arrived at our destination with the trailer and started to load it i noticed that the one tire was flat. Had to unload, go get air in the tire and go back to destination to start loading again. When it was reported it to the Uhaul representative he did not want to have anything to do with it and hung up. He was very unprofessional and not courteous at all. This was not a very good experience at this location.

Ryan B. 
Clasificación:
1.0

I didn't believe receiving almost $400 bill to expensive for truck rental. The truck we rent consumed gas a lot very old truck not worth it at all. Please refund me at least half of it.

Mohammad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOAZZAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight R. 
Clasificación:
2.0

Clean the vehicles. The location is a mud pit so at least rent clean vehicles- I've never rented such a dirty vehicle.

Jack K. 
Clasificación:
5.0

Great customer service. Easy self-serve. Thank you for making my moving day a smooth experience!

katarina D. 
Clasificación:
3.0

The product was disappointing. I rented 6ft wide open trailer with the ramp. I needed 6ft width to bring my garden tractor. The entrance of the trailer was less than the 6ft, which was disappointing. What is the point of 6ft width if the entrance is smaller than that??? Uhaul should discontinue this product and bring a better product to achieve 6ft width. I wish they reimburse my money.

Asad N. 
Clasificación:
5.0

I forgot his name but an employee there went above and beyond to solve my predicament. I left the keys to my new house inside the U-Haul I dropped off. He came back to work and grabbed it for me. This is an extremely positive experience for me. ¡Gracias!

Arthur C. 
Clasificación:
5.0

nothing, it was great and accommodating. Thx again for your speedy service.

RONALD R. 
No se han enviado comentarios para esta ubicación.

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