Customer Reviews for Symons Valley Rentals
(Distribuidor de U-Haul del vecindario)

1399 comentarios

14555 Symons Valley Rd NW   Calgary, AB T3R1E7

(403) 237-7758

Horarios de la ubicación

  • Lun.- jue.: 8:30 a. m. - 3:30 p. m.
  • Vie.: 8:30 a. m. - 4 p. m.
  • Sáb. - dom.: 8:30 a. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 237-7758

14555 Symons Valley Rd NW
Calgary, AB T3R1E7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- jue.: 8:30 a. m. - 3:30 p. m.
  • Vie.: 8:30 a. m. - 4 p. m.
  • Sáb. - dom.: 8:30 a. m. - 3:30 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Noel S. 
Clasificación:
3.0

The brakes were completely worn out to the point they were grinding and severe pulsating. This could also be strongly felt in the steering. This truck should not have been on the road as it is unsafe.

Gary A. 
Clasificación:
5.0

Our customer service rep was great at the Symons Valley location. He helped us with what we needed. Completely painless experience. Thanks 😊

Ryan K. 
Clasificación:
2.0

inside of cab had not been cleaned out- found old receipts on the floor from previous customers for gas. Windshield was full of bugs. Business location had no signage on the street, looked like a farm driveway.

jackie T. 
Clasificación:
5.0

Excellent customer service and trucks are in good shape.

Pedro V. 
Clasificación:
1.0

Sales man refuse to print manual receipt and don't want to change the credit card for payment.

muhammad T. 
Clasificación:
3.0

It was ok… but not stellar. The flat bed rental was old and rattled. Tires need alignment. The fellow helping to hook up was put out that I had the wrong hitch and wrong wiring for the trailer. He was busy as other customers were there and his annoyance showed as it was Friday close to close. Hours of operation are limited and not convenient at this location.

Beverley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis F. 
Clasificación:
4.0

Pick up location was muddy , gravel would be a great improvement

Steve L. 
Clasificación:
5.0

Quick and easy

MATTHEW G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mousbah E. 
Clasificación:
5.0

Excellent quality of service

pedro V. 
Clasificación:
5.0

I happy this times when I return late back .they give me all I need done the times .iam every happy got they all over help thanks help

Zhina Z. 
Clasificación:
2.0

Rent them a 20 foot truck when that's what they pay for, not a 16 foot truck with a bit extra over the cab.

KENNETH M. 
Clasificación:
5.0

Excellent service from the young man at the location!

william D. 
Clasificación:
5.0

Staff was friendly and helpful.

Jesika B. 
Clasificación:
5.0

I originally booked truck share but wasn't able to use it. Very frustrating

SANDRA Y. 
Clasificación:
3.0

The truck was in poor condition, very rough riding.

Rodney A. 
Clasificación:
5.0

The cargo van had a funky pet smell, please make sure it's properly cleaned between users

Nadin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
5.0

Hi there Everything was great. If I want to rent a truck another time, definitely I will select the same location.

farzaneh Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
3.0

Van was very dirty, full of dirt and hair all over the seats. Spent a lot of time cleaning it before was able to use.

Muhammad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T. 
Clasificación:
4.0

I'm not sure what can be improved other than cleaning the driving cab. We were treated fairly and appreciated being able to return after hours.

Elgin M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mostafa C. 
Clasificación:
4.0

El cliente no dejó un comentario.

licinio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

Excellent vehicle, excellent service

DALJEET R. 
Clasificación:
5.0

This is my second time renting here and I will not hesitate to use them again.

David M. 
Clasificación:
2.0

Vehicle was clean. But the vehicle's alignment needs immediate attention. It was a very rough ride! I found the pick up location's office to be best described as a run down shack. It was clean but the size of a broom closet and not well maintained. I felt bad for the nice guy working there all day. State of the office gives a bad impression as to the working condition of the vehicles.

Kimberley L. 
Clasificación:
5.0

Akber, the agent at Symons Valley location, was courteous and very helpful.

Jose B. 
Clasificación:
1.0

It's not the location that was the problem, it's Uhaul. I made a reservation a month ago and booked the truck at a location close to my house, so I wouldn't have to go through this hassle of picking up the equipment from out of town. But Uhaul being them typical self, I was told the truck wasn't in the right condition to rent and I would have to drive 55km to pick up the truck from another location. After going through that hassle at the drop off time I realized that Uhaul had also changed the drop off location to another one which was 40km from the site I had selected online I called the customer service and talk to a few somewhat challenged people that lacked basic logic and reasoning and told me that I didn't have a choice but to drop it off at the new location otherwise it wouldn't be considered returned. Now I had to drive another 40km and sure enough had to fuel up again which they won't give you credit for. This service is the face of the word Incompetence. I'm surprised to see them still in business

Hassan T. 
Clasificación:
5.0

Great service!! Very helpful getting us the truck and trailer we needed. Gracias

debbie T. 
Clasificación:
4.0

A larger area for supplies etc so that the full range of uhaul supplies could be available. I was looking for the forearm forklift product and it was not available

Garry S. 
Clasificación:
3.0

I am extremely disappointed, I rented a trailer yesterday as I am moving across Canada, I get there and only one guy working I understand it's hard for him I was told I have to hook up the trailer on my own which was a first time I had no idea what I was doing it also was heavy as I had to lift it 6x12 I also open the door and the floor is all muddy I had to bring home and mop before loading. I rented another truck today to move some belongings and absolutely filthy I was not happy

Mostafa C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca F. 
Clasificación:
4.0

the guy on the phone booked me for he wrong time slot but they ended up fixing it. when I went to clean out the truck, there were items below the seats that were not cleaned out. on a positive note, the guy at the store was nice and they ended up fixing their mistake.

SHAKEEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyler H. 
Clasificación:
4.0

The online service was awesome ! However the fuel guage seems to have an issue.I used 1 litre of gas per killometer

Bekalu Y. 
Clasificación:
5.0

Everything from pick up to drop off was efficient and professional

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
4.0

Very good counter service. Even with all our changes, he helped us out all the way.

Peter T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregg O. 
Clasificación:
5.0

Thanks for a good trailer unit. Happy to use Uhaul and wonderful customer service

krishna Mohan M. 
Clasificación:
5.0

They had what I needed an no hassle.

Jim S. 
Clasificación:
4.0

Clean or blow dusty out of the cart. Thanks.

Yao Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

mohamad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEBEDE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan O. 
Clasificación:
4.0

Larger front office

Cameron W. 
Clasificación:
1.0

Coz I was exhausted, I had to keep it long with me and I get ripped off 30 hours on 80 miles only and got charged $250 To all out there .. go somewhere else.

Hasan M. 
Clasificación:
5.0

Easy to get the vehicle, details were well explained. Just as convenient for drop off. Great customer service and very professional

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandeep S. 
Clasificación:
5.0

It's a location close to my home, wasn't very busy and everybody there was super friendly

GREGG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinn C. 
Clasificación:
1.0

Customer service very poor

SYED G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GANGADHARAIA R. 
Clasificación:
5.0

Great front of desk and they really helped me out when I was in a bind.

brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther Y. 
Clasificación:
4.0

The gentleman that helped me was very courteous and helpful. Unfortunately he was the only one there, his computer was really slow, and a long line began to form. I was very pleased with the help I received but I could tell others were getting frustrated.

Trevor S. 
Clasificación:
5.0

The representative there was friendly and efficient. Did a great job! Thank you!

Joanne B. 
Clasificación:
4.0

Great service.

Peter T. 
Clasificación:
3.0

More thorough explanation of how to use the equipment.

Dominic R. 
Clasificación:
4.0

This location was good but it was 1hr away from my final destination of my original drop off location. No notice was given until in transit.

KEVIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

john F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Friendly service from front of house. Very helpfuk

brandon C. 
Clasificación:
3.0

After a disastrous experience picking up the truck at 36st SE where none of the staff turned up for work that day and no managers answered their phones. We turned up at Symons Valley to pick up our auto transport and only one person had turned up for work. We were expected to hook up the trailer to the truck although we have no experience at doing this. However, Akber Ahmed who had turned up for work was very helpful. We have rented from uhaul before but this experience leaves us to believe that the quality of service has dramatically dropped and if there was an alternative we believe uhaul would be out of business.

Silvia A. 
Clasificación:
5.0

The staff member was smart, pleasant and helpful. Thx

DANIEL M. 
Clasificación:
5.0

Employee in the office (didn't catch his name) was very helpful. Assisted with my online checkin and was able to complete the return for me. Very impressed and would return for any future rentals.

Ryan M. 
Clasificación:
5.0

Everything was excellent just one comment on gas though this was my third time renting from this location and the first time I rented the gas gauge was almost full the other two times it was only a quarter tank or less which makes me alittle nervous don't really like worrying about my gas when I'm ready to just go and get my stuff done. I just want to say the same guy has been there all three times and he is excellent at his job really efficient and pleasant to deal with.

Denise M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARUNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

We had a great rental experience with our 9x12 box trailer. The new website features with the location tracking and photo upload to show the condition and cleanliness as well as parking spot were nifty and worked smoothly. Way to go UHaul. I recommend the Symons Valley location - great service!

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

paddy K. 
Clasificación:
5.0

Everything was excellent

Majed A. 
Clasificación:
2.0

No proper building and poor printer to print out documents. Would recommend Airdrie (originally to be pickup location) as very well set up!

Dawn G. 
Clasificación:
3.0

There was only one person working. There were 4 of us waiting in line to get our rentals. I waited over 25 mins to get my trailer that was already reserved online… only to have the guy say “you're past your pickup window”. Uh yeah, I've been standing here waiting for him! He wasn't friendly or particularly helpful. Told me which trailer to hitch to, which was boxed in by another uhaul truck. He made me wait another 10 mins dealing with another customer before he would move the truck. Then I had to wait in line again to get some stupid adapter for the brake lights that he didn't tell me I needed. Then I had to wait yet again for him to finish dealing with a customer before he would inspect my hitching. I was there an hour to pick up a trailer??? Absolutely ridiculous. So not impressed with uhaul nickel and diming over that adapter, the fact they do not have reasonable numbers of staff on a ling weekend at the beginning of the month, and this guy's terrible customer service.

Stephanie R. 
Clasificación:
4.0

Throw in a dolly at no charge would be nice. Other than that, this place was really good.

Casey G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gord W. 
Clasificación:
1.0

You need to have more employees to help with unloading the auto tow. There was only one guy there, he couldn't handle all the customers and help us untie the tow at the same time

Nang H. 
Clasificación:
2.0

The email communication was very good. If they got more staff, this would be a good location but there was an hour wait, standing outside in a dusty parking lot, even after online check in. They need more manpower a ( one person working in a very small office) and a more efficient check in system. He was very kind and calm though but what a stressful situation for HIM to be in !! The windows on the truck had not been washed and were very bug splattered. I was pleased we got our truck, it looked like they were going to run out . Wasn't sure if the truck had been sanitized after the last use either :(

Suzanne M. 
Clasificación:
4.0

The place is easy to find and conveniently located. They have a very large selection of equipment and packing supplies. I picked-up my trailer on a long weekend, so the process was slow. Only one clerk in the office on a busy weekend means we had to wait for over an hour. After all was said and done, I'm happy with the experience.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
1.0

Service sucked.

Nang H. 
Clasificación:
1.0

Reservation was wrong, booked a 26' truck went to pick up and it was switch to a 20' truck because they didn't have anymore 26' trucks even though I booked it a month in advance. The 26' truck they let me take was in really poor condition but I did not have any option as I needed the 26' truck to move our furniture.

Constantine V. 
No se han enviado comentarios para esta ubicación.

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