Customer Reviews for Sycamore Union Auto
(U-Haul Neighborhood Dealer)

28 reviews

2383 Sycamore Dr   Simi Valley, CA 93065

(805) 624-6929

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10:30 am–4:30 pm

Services at this Location:

Contact Us

(805) 624-6929

2383 Sycamore Dr
Simi Valley, CA 93065

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10:30 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tyler Hernandez 
Rating:
5.0

Customer did not leave a comment.

monica fulgentes 
Rating:
2.0

I used the same truck from the same place 2 weeks in a row , I drove the exact same 15miles both times ( I have verifiable proof with my phone) I told both attendants to charge me for 1gallon of gas for 15 miles , my first bill came to &35 and todays bill was $49 , regardless of what the gauge read same 15 miles and a $14 difference, please explain why the $14 difference for the same miles , I don’t get it

HOWARD WEITZMAN 
Rating:
2.0

The guys checking me in and out had to call someone to do it for them. I never received a paper receipt. I had to call the corporate people to have them email me a contract. I found a used diaper under the passenger seat. The front tire had 17 pounds of pressure when I got the truck and I had to fill the tire 4 times during the week. Poor maintenance and poor service.

ken Goers 
Rating:
1.0

The truck was so filthy inside and out that seeing out of the windshield was a safety hazard. The person renting the truck couldn't speak English so he put me on speaker with someone who did. They never gave an inspection sheet to document damage, mileage and/or gas tank levels. I never received the rental pamphlets you usually get onsite.. When I brought the truck back I gave him the keys and he just waived me away like, "get out of here". Then I get a receipt online with an extra $30.00 gas retail charge. This was a scam with an unsafe and unclean vehicle. Defintely not returning to this place.

James Johnson 
Rating:
2.0

When I picked up the truck, the front driver tire was at 22PSI. It took us an hour to get air into the tire to 32, all the other tires were at 40PSI. I took the car to another air machine to make the tires as even as I could, I wasted 2 hrs of My initial time when I picked up the truck. I also was charged 2 Gallons of gas on the truck when I dropped it off at the same location. I put more gas in the truck than what it had originally when I picked it up. It was frustrating and I would not recommend anyone to get their uhaul car from this location because the gas attendant don't care and don't know how to help uhaul customers.

MARLENE MENDEZ 
Rating:
5.0

Good service and fast

Antonio Salazar 
Rating:
3.0

Customer did not leave a comment.

JuAn Perez 
Rating:
1.0

Check out and return was no good. The local person had to call and text someone off site to handle everything.

Justin Alpern 
Rating:
5.0

Customer did not leave a comment.

Daniel Cordova 
Rating:
5.0

Great Service and Friendly

Felipe Perez 
Rating:
5.0

Truck had a a few issues. Right turn signal wasn't working. Truck also had not been cleaned from the previous renter. Tricia at Sycamore Union Auto was fabulous today when I returned the truck. She was friendly and smiled during the entire transaction.

DEBORAH OWEN 
Rating:
1.0

Very slow and not knowledgeable And over charged me

Lana Daniel 
Rating:
5.0

I’m not sure why the ratings were low for this location. I rented a truck to pick up an appliance locally and had no problems whatsoever. Quick, simple transaction. The clerk was helpful at drop off and very friendly.

Nancy Dow 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dougherty 
Rating:
1.0

The location’s attendant was not trained properly, the computer system was outdated and slow to load. A 5min confirmation of rental/reservation turned into a 40 min argument that only ended when I called Uhaul to complete the rental remotely.

Richard Barraza 
Rating:
1.0

Many hidden charges!! Truck was dirty. Will not use uhaul again. The 1st location I reserved from called me 10 minutes prior and said they had no trucks. Instead of incurring 5 miles, they charged me from the place they changed me to.

Pamela Gisel 
Rating:
1.0

The employee at this location did not know how to use Uhaul’s system. Took 45 minutes and a call to Uhaul before I was able to leave with a truck.

CHRISTOPHER LYNCH 
Rating:
1.0

very bad service first of all the truck was very dirty and when i went back to return the truck to the same place where i picked it up i was told i had to take it and drop it off to a different location because there no space to park ,,,this a 76 Gas station there was space to park... i had never had such a bad experience with Uhaul

CESAR ANDRADE 
Rating:
5.0

great service from start to finish on every level. thank you, you have NO IDEA how much this actually helped us!

terry kyle 
Rating:
3.0

Communication was difficult. I also could only get one dolly because the gentlemen I was working with didn’t understand I paid for 2 and couldn’t unlock the second dolly.

Marcy Heider 
Rating:
1.0

The woman that received my truck return, had me there for over a hour. At that time she then asked me for my DL so she could take a picture and try to return the truck later. She didn’t know how to work her laptop, printer/ copier. I needed to show her how to do all three.

William Messina 
Rating:
1.0

The receiving party was at a gas station and the lady way very unprofessional, uneducated on the Uhaul protocol and knew nothing about what was supposed to be correct I would NEVER go back to this drop off location due to it being a terrible 2 hour expierance

Kiyanna Watley 
Rating:
1.0

There is no drop off key box. No indication that this location works with uhaul. I left the uhaul but still have the keys since nobody was there. I will have to drop off the keys tomorrow morning.

Joshua Stahl 
Rating:
1.0

I never got a receipt for dropping off my truck and I never had a receipt for the final bill email to me... very poor customer service

Joseph Deredita 
Rating:
1.0

Person did not know what they were doing I was there for 1 hr + trying to get thing taken care so I could leave never again.

Jimmy Creek 
Rating:
3.0

Not a specific U-Haul location and the gas station booth attendant wasn't knowledgeable.

Cameron Smith 
Rating:
5.0

Customer did not leave a comment.

Roger Stokes 
No reviews have been submitted for this location.

Additional Services at this Location

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