I was charged for the miliage necessary for me to go and personally pick up the motorcycle trailer stored at this location. The agent was super helpful, but it still stung to first have to go drive the 35 miles to pick up said trailer, and then be charged the added fee for the excess miliage. Otherwise, the location was great.
Sebastian R.
Customer Reviews for Switzers Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing everything was excellent
KENNETH S.Brother in law had no complaints - rare for him.
Jennifer D.The truck was parked so close to another car but it worked out.
Brenda M.the cargo trailer was shaking up and down too much. I was afraid my delicate instruments would be damaged. No people warned me about this. I wish the trailer had suspension system like a car.
Harris Z.Get better locks for the cargo . I got locked out and had to return to the office to have them get me in . So I could unload
william C.The gentleman I dealt with at the haul was very helpful and nice
RAUL H.Leo Switzer is excellent. He was extremely helpful and informative. Uhaul in general does not have a good process for renting/securing a truck but Leo worked with me to guide me through a successful rental.
GARY L.The truck had filthy smell of smoke inside. Too much of smoke smell
Dipen N.Super helpful!
JOHN A.What a nice guy at the garage I picked up the trailer. I hope U-Haul takes care of people like this. I never leave feedback but I feel I had to here. Can't say enough how friendly he was and took the time to show me everything about the trailer. It's people like this that makes people like me keep coming back. I will definitely use U-Haul again and recommend to friends. Thanks Switzers Auto for a great experience.
ROBERT C.Very Nice Guy!
Richard C.Location too small and hours of operation are limited.
Shelley Z.Great Customer Service!!
tom B.Great experience, the owner was very friendly and helpful. I was in and out very quickly. I like the paperless experience. The quality and condition of the trailer was excellent.
James S.The representative at Switzer's Auto was professional, very accommodating to our every-changing schedule, met our needs completely, friendly & courteous. Excellent service at this location.Thank you for making a challenging couple of days easier for us!
Peter B.Have rental equipment brought to where equipment is rented from instead of having to drive to find it.
Mark P.Everything was good
reyes F.Explain the online piece when returning a truck after hours...Other then that, the service was excellent!
sandy H.The web signal dont works good !
jose M.The staff was friendly. The truck was in excellent condition.
Patrick D.Said it was 99 cent's a mile but charged me 1.09 a mile !. I'm always renting there I have other stuff but I'll hold off. Gracias
Lisa P.Excellent customer service, the owner explained everything throughly. I will definitely recommend to everyone I know and will share on my Facebook page.
laura B.Could not return from text had to call to get assistant so I would not be charged 20
India B.Nothing. Always perfect exoerience
Kenneth S.On the vehicle is says in town and one way. I needed to move a storage unit from woonsocket to Warwick. So it was better if I could bring the vehicle to a location in Warwick when I was done instead of having to keep driving it and passing more for mileage and gas. Despite the vehicle saying you could bring it to location I had to bring it back to the original place I rented it at. Then I had to wait literally almost 2 hours to complete the drop off procedure on internet. I used the vehicle actually maybe 6 hrs total if that including unloading n loading. I had to pay 170 bucks for the smallest truck and the only truck this location had. There truck itself ran well. I've used penski and did not have a hassle w penski before or a bill that high and penski let me drop off truck in the area I unloaded for convenience and less money.
david B.N/A. All was great Service always excellent
Kenneth S.I rented a U Haul on a Sunday night using the self pick up option that is available. You show up, and on your phone you can finish the transaction and access the key to a truck. I moved from Woonsocket to Cranston and had to make 2 trips, totaling about 100 miles. When I returned the truck on Tuesday night, I received a bill for 897 dollars, stating that I drove 710 miles. Frantic I called the owner of the shop the next day, although he was nice, he directed me to call corporate. I called the local headquarters and spoke to a woman that said the refund was being issued for 717 dollars. The very next day, I check my bank account to find ANOTHER 716 dollar charge to my debit card from the same location. We are now up to 1500 dollars for a 170 dollar transaction. After I was spoken to with so much disrespect, I was told that it was MY FAULT that I was charged twice because I used one of THEIR features of self pick and drop off. Then I was rudely told to call corporate in Phoenix. I spoke to a manager there after 18 differently people transfers me, and she put me on hold and hung up. I called my bank and got a supervisor on the phone with me to conduct a 3 way call. After another 18 transfers, we landed on the phone with the stupidest most idiotic human being I have ever spoken to, who was not only rude, but spoke the most improper English I have heard since 3rd grade. She told me that they were holding 716 dollars of MY money, to refund me MY money. Yes you read that right. She claimed they put a hold on my bank account on my own funds to refund me what they owed me. After a 15 minute banter where the bank rep used to simplest terms to try to gain a logical walk through of how this even makes sense, I cut the argument short and told the imbecile from U Haul to contact the credit department. She came back, although defeated, admitting that this was another charge, she got even more defensive and ignorant still trying to tell me and the bank supervisor who does this for a living, that it was MY BANK that was holding the 1500 dollars. I lost control. I told her that she was the stupidest human being I have spoken to in a very long time, and instead of apologizing for putting my bank account 400 bucks in the negative, and putting me and my kids out of funds for food and fuel in the car with a sick child with pneumonia at home, all uHaul reps did was deflect all accountability, blamed everyone else, and left me and my two kids with no funds whatsoever for 3 days. No food no gas money. Please use Budget. UHaul is an absolutely disgusting company hiring despicable illiterate ignorant morons. And the fact that the owner wouldn't do anything to help further gets 2 thumbs and 2 toes down. And I am still waiting for this “refund†of 1400 bucks.
joyce A.Dolly I ordered wasnt in the truck, thankfully the owner was there and sorted everything out.
DERRICK B.Nothing everything was perfect
Janet D.Super friendly owner.
david W.The garage owner was very helpful and most professional. I very highly recommend this location to others needed to rent a truck, et al
william W.Excellent and friendly customer service. Loaned us a power and lights connector. Easy drop off process using the return online method.
Roger G.Great, friendly service. Would be willing to refer friends and family. ¡Gracias!
bill T.Over charge thief not right never again going their
abdoulaye S.The man I met at the garage was friendly and helpful the supervisor I spoke to on the phone how ever was not. I got charged twice for my rental because I couldn't get it back “on time†but on the website it says all rentals are for 24 hours. I used the online reservation which is probably where I screwed up but I ended up paying what it would have cost to just hire a moving company. U-Haul will never get money from me again and I'll make sure all my friends and family won't either.
Christopher B.Ninguno
gerald P.There was ample space to back the trailer into its spot.
Evan F.Nothing. It was all great
KENNETH S.This location and associate was very nice and helpful. The overall rental experience with U-Haul on the phone was awful. They said no trucks available at location I wanted to rent from even thought when I drive by 3 different times throughout the day I counted a minimum of 18 trucks. Again Olo locatwas very good
Russell A.Excelente
rafael G.Fast, efficient, and personable. No problems with the service and pickup. I do not have a smartphone but did receive the agreement in my flip phone. I am a repeat customer and would recommend this garage for renting UHaul's A number 10.
DIANNE C.