The check in process was an absolute mess. There was no communication that an online checkin was requiredBrandon V.
Customer Reviews for Swipe Rent
(U-Haul Neighborhood Dealer)
Richmond, VA 23294
Servicios en esta ubicación:
- Mon–Sat9 a. m. - 4:30 p. m.
- Domingo1 p. m. - 4 p. m.
- 12/6/2022 - 12/8/2022: 1:00 p. m. - 2:00 p. m.
- 12/9/2022 - 12/12/2022: cerrado
- 12/13/2022 - 1/2/2023: 1:00 p. m. - 2:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The vehicle was on the lot but not checked in by previous user or so I was told. After an hour of speaking with customer representatives, I finally got in the building. The agent there was disrespectful and condescending. I will NEVER rent from there again and published my poor experience on Facebook.Amy H.
Very confusing drop off. We were wandering around the office building trying to find the uhaul office just to be told it's a box outside that was hidden between the trucks. I don't mind the system itself, but wish the instructions were given ahead of time to avoid a scavenger hunt for an orange box while already exhausted from unpacking.Rachel J.
There is no signage or explanation that this is an unmanned location. Suite 200 is difficult to find on the 2nd floor and was not open. We arrived at 9am, called for assistance, were told to return at 11am and still used the UHaul app to complete the drop off. We wasted half of our morning to complete the transaction.James B.
It was confusing. Also the attendant told me my reservation had been canceled when I showed up at the confirmed time of 1:30 pm because he said my reservation was for 11 am. I had to show him the text confirming 1:30 pm.Robert H.
The agent was late for my pick up time, I disputed something on my invoice and he was rude. Will not use this location againBRENDA T.
I dropped the uhaul van around 7 pm at this location, handed the keys to the guy present. He checked it and told me I was all set and that the truck/van is checked in with no extra charges. But, when I called in the morning to make sure it is checked in, they did not check it in last night up until around 11 am the next day. They also charged me $95.00 extra for fuel even though I returned it on full tank. #staff were rude and untrustworthy. #horrible experience with this location.Matin Z.
It's all about the customer experience. I still don't know the name of the person I spoke with on the phone. They never introduced themselves or Swipe Rent. Their business concept is great. Their follow through needs some work.George H.
the most awfu experience. uhaul rep promised to meet at 2:30 pm and did not show up until 4 pm. was having difficulty with signing in for vehicle online and uhaul rep was cranky snd kept saying I was using app wrongFrancis J.
The truck I rented only had 80 miles worth of gasAnthony S.
Tye was awesome best customer service ever.Gerald J.
Location is the back of a office building parking lot. There was no office we could find. There was a drop box for the key. I had to call to find out where to put the key as it was in the back in the trees. Person did not answer with "U-haul", appeared to be someone's cell phone.Keith W.
The personnel was outstanding.Thomas C.
We have rented from Uhaul in the past and always had a great experience but this time did not live up to past experiences. We showed up at the assigned time/location. We entered the building and there was no one around. We called the given number and a very rude man answered the phone. He informed us we had not finished the online check-in (unbeknownst to us) and threatened to cancel our reservation.Then he tried to say we had served a much larger truck when we had proof we had only reserved a 10 ft truck. Luckily, we got in contact with Uhaul Traffic and they were very helpful. Once they got involved the rude man made everything right. and the truck was great. Very clean and new but I would never rent from this location again.CHRISTOPHER R.
El cliente no dejó un comentario.Warren S.
I was not told that this was a drop off location only. I was expecting a UHaul counter person to assist with the drop off. The local person on the phone was helpful only once he explained about the app that we were supposed to use to do self drop off. This was after I was upset and frustrated that I could not find the UHaul counter (since it doesn't exist). It was raining and I had people waiting for me. The pressure was mounting. The local person didn't answer the phone at 8:15 AM because it was not during his working hours (so not his fault). The UHaul folks in Ohio should have explained the self drop off process but I don't think they knew. If they did, they should have included instructions on how to do self drop off and it would have been easy. The drop off was horrible but, at least, I understand how it works now.mark H.
This was a different experience. This location was a small Uhaul facility. We did not know where to drop it off or where to go. There was no way to enter the building to drop off the truck. We called for assistance and they let us know to drop off the truck with the other trucks in the parking lot and there was a dropbox. I would rate this neutral since we were unsure where to drop off the truck. It might have been written down somewhere in the emailed confirmation, so in the future I will look a little closer to find out more information about each location.David B.
El cliente no dejó un comentario.Madeline C.
Agent at Swipe was very helpful. My only complaint relates to the UHaul on-line system. I was instructed to set up an account, but that account never recognized that I had a reservation or contract number. This was a major problem when attempting to return the vehicle after hours. On-line check out did not recognize me by name, phone number, or contract number. I received help from UHaul customer service and a very helpful after hours agent at the drop off location.mike W.
There's no real office, no direction of what to do once you get there. When I finally found the person working there, he asked entirely too personal thingsZachary H.
Left a rope in the back and charged $25 is outrageous. Will being using a different moving service next time.John Z.
The computer system at U-Haul crashed the day that I rented the truck and so there was a lot of confusion and it was more time consuming than it should have been but Kevin is the best employee that U-Haul could ever have. I am not computer savvy I am old and he was so kind and patient and helpful I mean he is a godsendDanna M.
No explanation of anything at the location. Building was just empty office space with a random uhaul door that had weeks of mail piled up. No number to call and no person to help out. We had to call a nearby uhaul store to get an explanation of where the Dropbox was. Include better instructions around this location.Christopher M.
No instructions or help...I stumbled upon the drop off box after circling the parking lot for 20 minutes. It was hidden by trucks that had already been returned.Martin G.
The drop is not even a U-Haul office, The full address does not exist...there is an office building there. When I called the "store", they said drive to the back of the parking lot, back the truck in and walk over the orange box at the tree line and drop the keys in the box. That information should have been on the website of the instructions delivered to me for the return.Joseph W.
I reserved a truck 2 weeks in advance of my move. I reserved a 20 foot truck and was called the day of my move to be advised there was NO 20 foot truck available. While i was comped miles to allow for the multiple trips I am furious at how this was done. I had signed up for a in person pick up, the truck that I got rescheduled for that was smaller and took more trips was at a self service location. I was told to go online and sign in to my uhaul account for instructions on what to do. I was not told I needed to be near the truck, I did it from home to look up what to do because i didn't plan on self service and had no idea what to do. the lock was stuck, i was told if I can't get it open they would just cancel my reservaton ON MY MOVE DAY.!!! I hurt myself trying to open the lock as you had to apply extreme force to the switch and rock the lock back and forth at the same time to get it open. It took over an hour to get my stupid truck. I also opted for a one way rental but the customer service person that called to tell my that you could not meet the reservation that I had made in advance also set me up to return the truck tot he same place i rented it from. I had to spend my time and energy this morning after having to work on my move until 1am because the larger truck I needed was not available as promised when I made my advance reservation on the phone fixing it so that I could drop it off in the city I moved to. I have never been so frustrated in my life. I will never use UHaul again after this experience.Susie D.
Great serviceDarryl and Charl L.
I dropped the uhaul off next to the other uhaul and followed the instructions on the app. There was no suite 9 at the address mentioned. I don't think this location has any people that work there it's all remote.James W.
No one was available when I showed up. This location should be eliminated.ALLEN P.
We had a horrible experience. We rented a 15 ft truck to be picked up at a specific location,got there, no truck even though our confirmation text said it was there. We got to the next location, no truck, Drove 25 more minutes to the second location, the said truck was still out being used by someone else and would not be back in that day. We had driven three hours to pick up a reserved truck, had been to two locations , and no truck, no alternative either. My husband then drove 35 minutes back to the location in which we were moving his mother, 35 minutes back with no truck. I then called uhaul, she offered me a truck in Manassas, like what, I'm in Chesterfield, no thanks. Finally she found a 10 ft truck in the same are location where we were sent to pick up the last truck. Finally we had something. Because of the smaller truck we had to leave behind some of her good things because we had no room. Even after talking with customer service, we were not given any reason as to how this could happen or offered any type of compensation for our troubles. We will never use uhaul again. It was a complete disservice from the beginning. We will make sure others know as well.Jason H.
The locks were apparently installed the day before we picked up the keys and the lock that we were supposed to open to get our key was EXTREMELY hard to open. My husband and I tried forever and eventually had to call the office to let them know we couldn't open it. He stayed on with us for a while, getting us to try different combinations, but they didn't work. He eventually let us borrow another truck - he was SUPER nice and helpful. Only after we confirmed the new truck and got in, did my husband finally figure out how to get the lock to open - he had to use his pliers to pry the bar to go to the right. It was a VERY hard lock to open - recommend another type of lock because our fingers were hurting after. But the man in the office was super nice and helpful and understanding!Karen E.
El cliente no dejó un comentario.Michael M.
The customer service was so horrible and unprofessional. The guy smelled like weed. He was on his cell phone the whole time on a personal call. He was 45 mins late to come to the property. He lied and said some lady called me for something which I had no idea what he was talking about because no lady called me. He was combative saying when I ordered uhaul online I chose the wrong location bc the location I chose was a one way location which online gave me the option to choose this location. I will never order rent or anything from uhaul or at least this one. This guy needs to be fired.Aiyana B.
The office was closed at the time for pick up.I had to call and wait for 45 minutes for an associate to come and give me the truck.plus The truck was smelling like marijuana.Oscar C.
El cliente no dejó un comentario.Ashley B.
El cliente no dejó un comentario.Henry L.